Vancouver Public Library COVID-19 Safety PlanOverview This Safety Plan is the overarching safety plan for the Vancouver Public Library (VPL) during the COVID-19 pandemic. This plan

Vancouver Public Library

COVID-19 Safety Plan Last updated June 18, 2021 This document outlines essential safety protocols that VPL departments must implement and follow during restarting of services during the COVID-19 pandemic. The VPL COVID-19 Safety Plan will be monitored and updated on an ongoing basis to respond to all risks and safely meet challenges. Please review frequently for the most current information.

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Table of Contents

Overview ........................................................................................................................................................................................................................................................ 4

Purpose ........................................................................................................................................................................................................................................................... 5

Scope .............................................................................................................................................................................................................................................................. 5

Feedback and Monitoring ................................................................................................................................................................................................................................ 5

Risk Assessment, Elimination, and Mitigation .................................................................................................................................................................................................. 6

General Risk Matrix ...................................................................................................................................................................................................................................................... 6

Hierarchy of Controls .................................................................................................................................................................................................................................................... 7

Return to Work Occupational Health & Safety Training ............................................................................................................................................................................................... 9

Stress, Anxiety and Mental Health Awareness ................................................................................................................................................................................................ 10

Protocols for Safe Operations ......................................................................................................................................................................................................................... 10

In-Person Screening of Employees .............................................................................................................................................................................................................................. 11

Responding to COVID-19 Exposures ........................................................................................................................................................................................................................... 11

Physical Distancing ..................................................................................................................................................................................................................................................... 11

Patron-Centered Service and Safety Protocols ........................................................................................................................................................................................................... 16

Personal Hygiene ........................................................................................................................................................................................................................................................ 17

Enhanced Cleaning and Disinfecting........................................................................................................................................................................................................................... 19

Cleaning and Disinfecting High Touch Points, Shared Workstations and Equipment, and Shared Vehicles .............................................................................................................. 19

Materials Handling ......................................................................................................................................................................................................................................... 21

Cash Handling ................................................................................................................................................................................................................................................ 22

Personal Protective Equipment ....................................................................................................................................................................................................................... 23

Types of Personal Protective Equipment .................................................................................................................................................................................................................... 23

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Personal Protective Equipment Guidelines ................................................................................................................................................................................................................. 23

How To Use PPE .......................................................................................................................................................................................................................................................... 25

Employee Communications ........................................................................................................................................................................................................................................ 25

Public Communications .............................................................................................................................................................................................................................................. 26

Appendix A: Staff Response Guideline for COVID-19 Cases .............................................................................................................................................................................. 27

Appendix B: Function-Specific Safety Controls ................................................................................................................................................................................................ 35

General Library Takeout Safety Measures .................................................................................................................................................................................................................. 35

General Computer Lab Safety Measures .................................................................................................................................................................................................................... 36

Site-Specific Safety Plan Template .............................................................................................................................................................................................................................. 38

Appendix C: Risk Assessment for Pandemic Influenza – COVID-19 ................................................................................................................................................................... 39

Appendix D: Calculated Occupancy Limits ....................................................................................................................................................................................................... 43

Appendix E: Disinfecting Responsibility Matrix ............................................................................................................................................................................................... 44

Appendix F: VPL Phased Reopening Plans ....................................................................................................................................................................................................... 50

Appendix G: Links and Resources .................................................................................................................................................................................................................... 51

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Overview

This Safety Plan is the overarching safety plan for the Vancouver Public Library (VPL) during the COVID-19 pandemic. This plan contains the information necessary for staff to work safely and minimize the risk of exposure to COVID-19. It is a living document and represents the standards the Library must meet based on the information from the Provincial Health Officer (PHO), the Ministry of Health, the Province of BC, and WorkSafeBC. This plan will remain in effect until PHO declares all restrictions related to COVID-19 lifted. It uses the “Hierarchy of Controls for COVID-19” as recommended by the PHO to define the approach to risk assessment and management. “The Hierarchy of Controls” is a framework that outlines how you address risk in the workplace, in order of most effective to least: physical distancing; engineering controls; administrative controls; and lastly, personal protective equipment (PPE) to reduce transmission. This plan is informed by and will evolve as a result of operational site-based hazard analysis and risk assessments. The online version of this plan should be reviewed regularly for any updates, as these will be incorporated as required. All businesses and organizations are required to have measures in place to keep people safe based on the guidelines from the PHO and WorkSafeBC. The protocols for opening libraries safely are described in WorkSafeBC – Arts and Culture: Protocols for Returning to Operation. VPL’s COVID-19 Safety Plan is in compliance with this document and the WorkSafeBC requirement that employers protect workers by adhering to the following: orders issued by the PHO; guidance from BC Center for Disease Control; and information from the federal and provincial government. This plan meets the WorkSafeBC requirements that a COVID-19 Safety Plan:

1. Assess the risks 2. Implement protocols 3. Develop policies 4. Develop communication plans and training 5. Monitor workplace and update plans as necessary 6. Assess and address risks from resuming operations

In addition to following this plan, staff must consider the risks and take steps to control them. Collectively the Library has the skills, knowledge and ability to eliminate or control the risk of exposure to COVID-19.

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Purpose

The purpose of the VPL COVID-19 Safety Plan is to: • ensure work units are provided with the resources and information to eliminate or reduce exposure to COVID-19 • ensure we meet legal obligations and • provide guidance for operations and employees

All units are required to know and adhere to this plan and any unit specific addendums.

Scope

This COVID-19 Safety Plan applies to all VPL employees, board members, contractors, volunteers, and members of the public/visitors.

Feedback and Monitoring

The COVID-19 pandemic is a constantly evolving hazard. It is a completely unique situation that presents new challenges to the Library and requires responsiveness to new information. With this context, the VPL COVID-19 Safety Plan will be monitored and updated on an ongoing basis to respond to all risks and safely meet challenges. Methods of ensuring the efficacy and relevance of the plan will include:

• Staff will report challenges and hazards to their supervisor. • Supervisors will regularly advise their manager and the Safety Coordinator (and/or VPL Occupational Health & Safety Committee) of the

need for changes or arising issues. • The Safety Coordinator will provide a verbal report on a monthly basis to the OH&S Committee and to the Directors Group on any required

changes or arising issues in the Safety Plan, and written reports as the situation warrants. • Updates will be made to the COVID-19 safety plan as needed and posted on the staff intranet (HUB), as well as being highlighted in

communications from the Chief Librarian. VPL is currently in Phase 3 of its service restart. Further changes and updates may be made to the safety plan as circumstances change. Refer to Appendix E: VPL Phased Reopening Plans.

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Risk Assessment, Elimination, and Mitigation

Risk assessment and mitigation is the core of the Library’s COVID-19 Safety Plan. We assess risk with the Risk Matrix and then implement the Hierarchy of Controls to either eliminate or mitigate the risk. The overall risk of COVID-19 transmission for library work is rated at low to moderate. For more information, refer to Appendix B: Risk Assessment for Pandemic Influenza – COVID-19.

General Risk Matrix

The general risk matrix presents a framework for evaluating the level of risk in a given scenario. The risk is based on the intersection between the number of contacts and the intensity of contact. If either axis is high then the risk is high: for example, if there is contact with few people but it is close (less than two metres) or prolonged then the risk is high.

Close or Prolonged

Cont

act I

nten

sity

High

M

oder

ate

Brief or Distant

Low

Low Moderate High

Number of Contacts Few People Many People

Modifying these variables from high to low reduces the transmission risk. Modification is achieved by implementing the Hierarchy of Controls.

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Hierarchy of Controls

The Library uses the WorkSafeBC Hierarchy of Controls for COVID-19 in order to ensure employee safety. These controls outline the approach the Library takes to risk management and mitigation. They are ordered from most effective to least effective.

You must always start at the top of the hierarchy shown above to control the hazards. Choose a less effective safeguard only when more effective solutions are impracticable. Continuously monitor to ensure safeguards are providing the best level of protection to employees. The Hierarchy of Controls follow in order of their effectiveness, with examples of their use at VPL:

1. Elimination: Eliminating the hazard removes the hazard completely. Examples include: • Establish spaces that allow for activities to be performed two metres apart; • Eliminate or postpone tasks that create a risk of exposure to COVID-19; • Support opportunities to work from home, and;

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• Change processes to eliminate and reduce contact with others. 2. Engineering controls: These controls are physical changes to the workplace that reduce the hazard. Examples include:

• Physical barriers like plexiglass at circulation and information desks where two metre distancing cannot be maintained. • Traffic control through one-way access. • Redesign of staff spaces to ensure physical distancing.

3. Administrative controls: Changes to practices that minimize exposure. Examples include: • Enhancing cleaning and disinfecting protocols. • Altering staff schedules. • Establishing occupancy limits.

4. Personal protective equipment (PPE): This last form of protection should be implemented when all of the previous control measures are not feasible, or in concert with other controls as an additional safety measure. Examples include:

• Face masks • Face shields • Gloves

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Return to Work Occupational Health & Safety Training

As per WorkSafeBC, a safety orientation is required for staff who return to work after a period of absence where hazards of the work may have changed. Every employee must be informed of new or revised procedures to eliminate or reduce potential for exposure to COVID-19. All returning VPL staff will receive training on safe work during the pandemic. Per WorkSafeBC requirements, the training is specific to VPL and its operations. There are three key orientations for the VPL Leadership Team to provide to staff:

1. Site-specific safety - It is a legal requirement that every new or returning employee coming into a location be given a safety orientation. 2. General worksite - After the site-specific safety orientation has been completed, proceed with the general worksites orientation. 3. COVID-19 safety – During this time, staff will also receive a COVID-19 specific safety orientation, including the following topics:

• Physical distancing • Hand washing • Reporting COVID-19 symptoms • General disinfecting procedures • Materials handling • Disinfecting workstations

If applicable, staff who are working from home will also receive:

1. Working from home – refer to the “COVID-19 Work From Home Administrative Guidelines” for safe working procedures.

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Stress, Anxiety and Mental Health Awareness

An important component of safe work includes the care and attention to mental health during the COVID-19 pandemic. Employees are encouraged to practice self-care and remember that emotional stress, anxiety, or concern is natural under the present circumstances. Anyone who feels they are experiencing negative mental health implications should seek assistance as soon as possible. Resources are available:

• Homewood Health, our employee and family assistance provider (EFAP) is available 24 hours, 7 days a week. • CityLearn has resources on health, safety, and well-being • VPL Occupational Health & Safety Committee • VPL Wellness Committee

Protocols for Safe Operations

The protocols for safe operations are the requirements that all staff must adhere to while working during the COVID-19 pandemic. Site and function specific protocols (i.e. computer lab protocols, takeout protocols) are available in Appendix B. Directors must ensure that the requirements below are communicated to their managers, supervisors, and employees. Managers and supervisors must ensure that employees do not come to work or remain at work if they display symptoms of COVID-19, report feeling ill, or suspect they may have been exposed to the virus. This includes employees in the following categories:

• Anyone with COVID-19 symptoms such as a sore throat, fever, sneezing, or coughing. Employees with these symptoms should call their health care provider or 8-1- 1 for guidance.

• Employees who have travelled internationally. In these cases, they must remain away from the workplace and self-isolate for at least 14 days. Refer to the Government Canada Travel health notice.

• Employees who live in the same household as a confirmed or clinical COVID-19 case who is directed to self-isolate. In the case of suspected or confirmed COVID-19, HR will liaise with and follow direction from Vancouver Coastal Health (VCH) with regard to detailed cleaning and informing staff as needed based on the particulars of the case.

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In-Person Screening of Employees

As per the order of the Provincial Health Officer on November 7 2020, Vancouver Public Library is required to conduct active daily in-person screening of all onsite workers using the Required Workplace Screening Questionnaire.

Responding to COVID-19 Exposures

Refer to the Staff Response Guidelines for COVID-19 Cases in Appendix A or guidance on responding to potential or confirmed cases of COVID-19 in library spaces. This document outlines steps to follow when a staff member is sick, or may have been exposed to COVID-19, or may be waiting for a test result or direction from health authorities. It also applies where a patron self-identifies as having potential exposure/infection which has not been confirmed by a health authority.

Physical Distancing

Physical distancing is one of the cornerstones of safe work during the pandemic. Allow for two metres (six feet) of physical distance between employees; between employees and public; and between members of the public. To facilitate physical distancing, occupancy limits will be set for staff and public spaces. (see Appendix C: Calculated Occupancy Limits) The following table outlines the rules for calculating occupancy limits. Physical Distancing Scenarios Description

Indoor Employee Space - Where employees will not be moving around or need to navigate around obstacles

Allow for 3.3 square metres (36 square feet) of unencumbered space per person to calculate maximum occupancy.

Indoor Employee/Public Space - Where employees or patrons will be moving around or need to navigate around obstacles

Allow for 5 square metres (54 square feet) of unencumbered space per person to calculate maximum occupancy.

Events The maximum number of participants is 50, including employees and public, ensuring adequate space is available.

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Physical Distancing for Employees

Physical distancing reduces the potential of coronavirus being transmitted through airborne droplets. There is a possibility that even non-symptomatic carriers of coronavirus may transmit the virus in this manner, so physical distancing should always be observed, even when people do not display symptoms of COVID-19. The aim is to do everything possible to limit close in-person interactions, while finding new and more protective ways to operate within the library. With this in mind, all employees must adhere to the following:

• Stay home if you are sick. • Practice physical distancing. • Work with your colleagues to prioritize physical distancing practices. • Find other methods of communicating to reduce physical meetings. • Travel alone in vehicles whenever possible. (Refer to Physical Distancing During Employee Transportation).

Should a task require close physical contact, discuss appropriate controls with your supervisor to reduce risk.

In areas where physical distancing may not always be maintained, staff are required to wear masks. For more information on where masks are mandatory, see the section Personal Protective Equipment.

If partial or full working from home is applicable to your position, refer to the COVID-19 Work From Home Administrative Guidelines for safe working procedures.

VPL Administration Responsibilities for Physical Distancing

Organize work to ensure that physical distance between employees is maintained. Managers and supervisors are responsible for the following within their unit:

• Supporting and enforcing COVID-19 safety protocols. • Ensuring appropriate PPE is available for staff. • Revising work schedules to limit the number of employees on site at a given time.

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• Considering partial or full work from home options for some staff. Please consult with the Director, Collections & Technology if IT equipment is required. Provide safety guidelines on working from home.

• Reducing in-person meetings and other gatherings and using alternative methods such as video or conference calls, email or phone where appropriate.

• Postponing, re-arranging, or planning work tasks in such a way that employees are not required to work in close physical proximity to one another.

• Reducing use of high-touch surfaces, such as using a virtual method for staff sign-in. • Being aware of and enforcing limits on occupancy of common areas, break rooms, work rooms etc. • Communicating changes to employees regarding usage of work spaces and access routes. • Providing staff the cleaning responsibility matrix and assigning responsibilities for disinfecting. • Encouraging staff to keep all flat surfaced countertops and desks clear of as many objects as possible for easier cleaning and disinfecting

(e.g. staff desks, kitchen counter, etc.). • Eliminating food sharing. • Eliminating shared use of dishes and utensils. • Reviewing available areas for staff breaks and eating to ensure adequate space for physical distancing and availability of disinfecting

supplies. • Implementing staggered break times to reduce close gatherings. • Limiting or staggering employees entering areas with assigned lockers. • Not permitting casual visitors in staff work rooms. • Reminding contractors/technicians to follow physical distancing guidelines.

If there are cases where, in a shared workspace, physical distancing cannot be maintained, a more comprehensive risk assessment must be undertaken in collaboration with the OH&S Committee. Consideration must be given to the type of task(s), and whether there are alternatives. The VPL Safety Coordinator and members of the Safety, Interior Logistics and Service Delivery Restart teams are available to guide and assist in this task. Your manager can connect you with these team members.

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Work Space Changes for Physical Distancing

To support physical distancing, VPL has implemented the following, in consultation with the OH&S Committee, Safety Coordinator and Safety Team:

• Designating doors for entry and exit to prevent employees and others from coming into proximity with one another where possible. • Allowing communal doors to remain open throughout the workday to reduce contact with door handles where possible. • Establishing and posting occupancy limits on elevators, workrooms, break areas, etc. • Marking off areas where employees can and cannot walk, or marking off areas where employees may walk only in one direction (such as

down an aisle or narrow corridor). • Posting signage to remind employees to maintain their distance when interacting. • Moving work tasks into alternative spaces where necessary. • Distancing the tables in lunchrooms and limiting the number of chairs, or placing “x’s” on tables where people should not sit.

Service Delivery Changes for Physical Distancing

During Phase 3 of service restart, to further reduce risk, VPL will not: • Provide indoor programming • Open the recording studios in the Inspiration Lab • Provide soft toys in children’s areas • Lend the Inspiration Pass • Open Special Collections • Distribute free, non-VPL material such as flyers, leaflets, posters • Sell book sale materials • Accept donations of materials

Physical Distancing During Employee Transportation

If employees are travelling by vehicle, supervisors must apply the following control measures: • Ensure that employees travel alone in their vehicles whenever possible. • Limit the number of employees being transported at any one time.

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• Practice physical distancing when loading and unloading. • The use of personal protective equipment (PPE) in the form of face masks is required when more than one person is in a shared vehicle.

Additional recommendations for shared vehicle work travel:

• Wherever possible try to maintain the same people in a vehicle to create a small work bubble. • Open vehicle windows to maximize air flow. • Set ventilation system to high, to maximize air flow and do not use air recirculation. • Operating vehicle switches and knobs should be limited to the driver to prevent surface sharing.

Physical Distancing for Patrons

VPL will limit the number of patrons who enter our facilities and will modify or limit service in areas where physical distancing cannot be practiced (e.g., at service desks or while providing computer assistance). Ways in which branches and Central Library staff will achieve physical distancing of two metres amongst patrons include:

• Using signs and markings to direct the public, to indicate appropriate distances to stand, to line-up, to mark direction of travel (such as one-way), and to designate entrances and exits.

• Limiting the number of patrons in VPL facilities by posting occupancy limits and doing physical counts. • Reducing the number of available computer workstations and setting time limits for use. • Providing a waiting area outdoors with markers to designate safe distances. • Using furniture to establish and maintain two metres distance, such as stanchions or tables. • Providing staff-mitigated access to materials in previously high-traffic areas, such as holds at Central. • Closing meeting rooms and study spaces. • Removing, or labeling, furniture as unavailable for use. • Installing plexiglass barriers between employees and patrons where physical distancing cannot be maintained.

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Physical Distancing for Contractors/Technicians • Where possible, visits to the workplace should be prearranged, staggered, and safety protocols should be communicated before entry into

the workplace (e.g., email and/or signage posted at entrance). • When booking appointments, contractors/technicians should be reminded to reschedule if they experience symptoms typical of COVID-19

or are placed on self-isolation. • Minimize non-essential in-person interaction between workers and visitors (e.g. use of virtual meeting tools, email, or telephone; give

outside visitors at least two metres working space). • Request contactless delivery to maintain physical distancing requirement (e.g. delivery person leaves packages in a pre-arranged location).

This option may be limited if signing or proof of receipt is required, or theft of items is possible before being retrieved by staff.

Patron-Centered Service and Safety Protocols

Most patrons are practicing appropriate safety protocols such as physical distancing. Some may find the new service model difficult to adjust to and may need to be reminded or given guidelines on safety during this time. When asking a patron to adhere to safety protocols, remain polite but firm throughout the interaction. In all interactions, staff should prioritize their personal safety first.

• Maintain physical distancing while engaging with the patron. • Start with a patron-centred service approach to address the situation with curiosity, flexibility and empathy. • Reference any applicable spacing indicators, signage, or markings. • Let the patron know the safety protocols are for everyone’s safety and are required in order for VPL to provide service. Again, most patrons

have been practicing these protocols and may simply need the reminder. Patrons are required to wear masks in public indoor spaces, including libraries, unless they have a valid reason for an exemption. We do not require written evidence for an exemption.

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Exemptions include: • Children under the age of 12 • A person who is unable to wear a face covering because of:

o a psychological, behavioural or health condition, or o a physical, cognitive or mental impairment

• A person who is unable to put on or remove a face covering without the assistance of another person. Patrons entering the Library without a mask must be informed of the mandatory mask requirement and must be offered a mask to wear while in the library. Patrons should be denied service if they refuse to wear a mask without a valid reason for exemption. Patrons who are not able to wear a mask due to a medical condition will still be expected to comply with physical distancing and other safety protocols. As long as physical distancing is in place, patrons should be assisted as usual. Patrons who appear to have respiratory illness symptoms (e.g., cough, shortness of breath) should be advised to leave and contact their health care provider or call 8-1-1. In the event that you experience a non-compliant or argumentative patron, refer to Welcoming Patrons to the Library with COVID-19 Safety Protocols for best practices in addressing patron questions or concerns around COVID-19 safety, and current library service changes. Refer to Use of Face Coverings in Indoor Public Spaces for guidance and best practices regarding mandatory masks requirements. If a patron continues refuse to co-operate with any safety protocols, they will be asked to leave. Inform your supervisor or VPL Security. See the Security Manual (section 2.2 General Approach to Handling Problem Behaviours; section 3.42 Patron-Centred Service and Physical Distancing; and section 3.43 Patrons Displaying COVID-19-like Symptoms or Illness) for additional guidance.

Personal Hygiene

Proper hand hygiene is an effective way of reducing the spread of infection. Avoid touching your face, including eyes, nose or mouth with unwashed hands. Proper respiratory etiquette should also be followed: if you sneeze or cough, cover your mouth and nose with a disposable tissue or the crease of your elbow instead of your hands, and then wash your hands.

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Hand Hygiene

Respiratory viruses like COVID-19 spread when mucus or droplets containing the virus get into your body through your eyes, nose or throat. To prevent the spread of a virus, wash your hands frequently with soap and water. If hand washing facilities are not immediately available, use hand sanitizer, and wash your hands after when possible. Below is a step-by-step process for effective handwashing:

• Step 1: Wet hands with running water. • Step 2: Apply enough soap to cover wet hands. • Step 3: Scrub all surfaces of the hands – including back of hands, between fingers and under nails – for at least 20 seconds. • Step 4: Rinse thoroughly with running water. • Step 5: Dry hands with paper towel. • Step 6: Use towel to turn off the faucet.

VPL shall:

• Where sinks are available, ensure that supplies for handwashing (i.e., liquid soap and disposable towels) are consistently available. • Provide receptacles for used paper towel disposal. • Provide conveniently-located dispensers of hand sanitizer, including at facility entrances.

Supervisors are responsible for verifying that these materials are available at the start of each shift and advising Maintenance by phone if needed supplies are missing.

• Branches – contact your Building Maintenance Worker (BMW). • Central – email Facilities

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Enhanced Cleaning and Disinfecting

High touch surfaces are disinfected twice per day, as recommended by the BC CDC. Cleaning and disinfecting must be performed as outlined in Appendix E: Disinfecting Responsibility Matrix. All staff are expected to participate in disinfecting efforts to keep workspaces safe. When VPL staff are cleaning and disinfecting, they must:

• Have been provided training by a supervisor. • Always follow product instructions for contact time and safe use. • Clean visibly dirty surfaces with water and detergent before disinfecting. • Ensure Globally Harmonized System of Classification and Labelling of Chemicals (GHS), previously WHMIS, criteria is met for labeling, use,

and review of Safety Data Sheets, and that incompatible substances are not mixed.

Cleaning and Disinfecting High Touch Points, Shared Workstations and Equipment, and Shared Vehicles

High touch points are surfaces touched frequently for a duration of time by multiple users. Examples include public door handles, public elevator buttons, shared phones, book truck handles, etc. Ensure high touch surfaces are disinfected twice per day, as recommended by the BC CDC. For example, book trucks which are used frequently throughout a day and touched by multiple people can be considered a high touch point; they should be disinfected twice a day. However, a book truck that is infrequently used and only touched by few or limited people may not need to be disinfected as frequently. In all situations, maintain good hand hygiene when handling equipment. Refer to Appendix E: Disinfecting Responsibility Matrix for details on responsibilities and frequencies for disinfecting various areas and items. In general, hard surfaces will be disinfected with quat solution and paper towels; touch screens and other electronics will be disinfected with isopropyl alcohol solution and soft tissue; plexiglass and face shields will be cleaned with quat solution and soft tissue. Use gloves to protect your hands from chemicals. These supplies can be requested through Maintenance. Some locations may be provided with an alternative disinfecting solution. Refer to your location’s site-specific safety plan for details.

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In order to minimize risk of transmission staff should seek to minimize sharing equipment and workstations, and supplies. Where it is necessary to touch a shared piece of equipment, staff will practice proper hand hygiene before and after, and avoid touching their face during use. Signage is posted in workrooms with disinfecting protocols for workstations. Public computer station keyboards, mice, and immediate table top areas will be cleaned and disinfected twice a day. Patrons will be encouraged to clean their hands before and after using computers. If a public computer is visibly dirty, provide a cleaning to the station. This may be in addition to the twice daily disinfectings. Full washroom cleaning and disinfecting will occur once a day. High touch points such as toilet handles, faucet tap handles, door handles, and counters will be disinfected twice a day. Cleaning and Disinfecting Shared Workstations and High Touch Points:

• Step 1: Put on gloves. • Step 2: Wipe down your desk and other hard surfaces you touch with soapy water and a paper towel. • Step 3: Use the quat spray bottle provided for disinfecting. At an arm’s length, down and away from your face, spray a paper

towel with quat solution and use it to clean your keyboard, mouse and monitor buttons and plastic, hard surfaces of your chair, etc. Alternative method: instead of spraying, pour a small amount of quat solution into a container, and wet the paper towel in the container.

• Step 4: Directly spray or wipe down all desk surfaces that you touch. • Step 5: Return after 10 minutes to wipe away any excess disinfecting solution with a paper towel. The solution requires a

minimum of 10 minutes of contact time to work effectively. • Step 6: Dispose of paper towels and gloves in the garbage. • Step 7: Wash your hands.

Disinfecting SSCKOs and AMH

• Step 1: Put on gloves.

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• Step 2: At an arm’s length, down and away from your face, spray isopropyl alcohol solution on a soft tissue. Avoid spraying liquids directly on electronic surfaces or components. Wipe down the touch screen, RFID pad, and surfaces where materials are placed. Isopropyl alcohol has a short evaporation time, and may need to be reapplied to the tissue if disinfecting multiple surfaces. No wait time is required after application.

• Branches – use quat solution to clean the desk counter surface • Step 3: Dispose of tissues and gloves in the garbage. • Step 4: Wash your hands.

Disinfecting Photocopiers Use isopropyl alcohol solution to disinfect the touch screen and buttons. Use quat solution on the other hard surfaces. Disinfecting Shared Phones Use quat solution and paper towels. Disinfecting Plexiglass Barriers and Face Shields Disinfect plexiglass barriers and face shields once a day. Use quat solution and soft tissue. Disinfecting Shared Vehicles In shared vehicles, have disinfecting supplies and sanitizing products available to employees. Ensure that high-contact hard surfaces within the vehicle are routinely disinfected. These include seatbelt buckles, door handles, gear shift levers, steering wheels and hand holds. Do not apply disinfecting solutions to seatbelt straps.

Materials Handling

As recommended by the BC CDC on general materials handling, there is no evidence that the COVID-19 virus is transmitted via paper-based products. Laminated and plastic-covered materials could be contaminated with the virus; however the risk of transmission via these items is so low that quarantining or disinfecting of materials is not required by libraries. Safe handling of materials is maintained by good hand hygiene before and after handling any materials.

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Cash Handling

Similar to materials handling and other commonly touched surfaces, the risk of transmission is low. As recommended by the BC CDC regarding cash handling, practice frequent good hand hygiene and avoiding touching your face. Where feasible, trays for collecting cash payments may be used at service desks to reduce physical proximity to others.

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Personal Protective Equipment

Personal Protective Equipment (PPE) is specialized clothing or equipment worn by an employee for protection against hazards. PPE should be used in concert with, and must not replace, any other risk control measures. For example, any mask, no matter how good it is at catching droplets or how well it seals, will have minimal effect if it is not used together with other preventive measures, such as frequent hand washing and physical distancing, according to the BC CDC. Consider PPE as one of your layers of protection: you want to have multiple layers of protection in place.

Types of Personal Protective Equipment

PPE available at VPL for staff: • Face masks: Masks, when worn properly, may offer some protection especially when you are not able to keep a two metre distance from

others and other measures such as plexiglass barriers are not available. Masks may prevent the wearer from exposing others to the virus if they are carrying it. Masks are required for staff in shared spaces, or when staff are providing public service. Staff should keep reusable masks clean. Disposable masks are one-time use; dispose of in garbage at end of shift, then wash your hands. VPL staff may choose to wear personal masks in lieu of provided masks.

• Gloves: Gloves are required for first aid attendants who have to touch bodily fluids. Gloves are not required for other VPL work, unless unable to frequently wash hands or use hand sanitizer. Remove gloves promptly after use and perform hand hygiene immediately. Gloves do not replace good hand hygiene.

• Face shields: Face shields are not an equivalent replacement to face masks. However, some people who are not able to wear face masks may be able to wear face shields. Shields must be cleaned regularly. Follow instructions listed in section “Disinfecting Plexiglass Barriers and Face Shields”. Note: Face shields are issued to individual employees for their use only, and it is their responsibility to clean their own face shield.

Personal Protective Equipment Guidelines

As per the order of the Provincial Health Officer on November 20 2020, masks are now mandatory in indoor public spaces. For staff, masks must be worn in indoor work spaces, including:

• in common spaces (building lobbies and entrances, common areas such as hallways and work rooms, shared washrooms, elevators, stairwells, break rooms) in which you could come into contact with others;

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• in all spaces where staff interact with the public or other staff; • when moving from one space to another; and • in work vehicles with more than one person

Masks must be worn if work spaces are within two metres from others, or staff are moving from one work space to another area, or when interacting with others. In instances where staff are working at a designated work space that maintains a two metre distance from others, such as in an office or staff workroom, staff may make an exception to wearing a mask. While there is a mandatory mask order in place, there may be cases where staff are not able to wear a mask for medical reasons. In these cases, staff should notify their manager who will work with the individual and HR through the accommodation process. No one should experience harassment or discrimination because they are unable to wear a mask for medical reasons. Please be mindful that if you see a staff member who is not wearing a mask, there may be reasons for this and that individuals have a right to privacy.

First Aid Attendants

PPE is required for VPL first aid attendants. Any first aid attendants will be trained in the OFAA protocols during the COVID-19 pandemic. If a first attendant must approach an injured person within two metres, they will need a face shield/goggles, face mask, and gloves.

Staff Travelling in Shared Vehicles

Face masks are required and provided for staff who are traveling together by vehicle for work.

Providing Public Service

Staff are required to wear masks when providing public service. Where possible, if there are situations where two metres distance cannot be maintained, plexiglass barriers should be used, in addition to wearing masks.

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How To Use PPE

Instructions: Putting on PPE 1. Before touching your PPE, wash or sanitize hands. 2. Put on a mask using the elastic bands. 3. Ensure the mask fits snugly, covering your nose, mouth, and chin. 4. Keep hands away from face and avoid touching your mask.

Instructions: Taking PPE off (assume it is contaminated)

1. If wearing gloves: remove and dispose of gloves by turning inside out, limiting contact with outside surface. 2. Wash or sanitize hands. 3. Remove mask by handling only the elastic bands. Dispose of one-time use masks in garbage, or store reusable masks for cleaning. 4. Wash or sanitize hands.

PPE supplies can be requested through Maintenance.

• Branches – contact your BMW. • Central – email Facilities

Communications

Employee Communications

Returning employees will be given a safety orientation by their supervisor to ensure they fully understand expectations around hygiene, policies and safe work practices and protocols. A site-specific safety plan will be posted for each worksite. The preferred channels for employee communications are through virtual or remote options such as the HUB, email, virtual meetings, etc. Face to face communication can take place if proper physical distancing measures are observed. Communication about safety measures will regularly occur at VPL via:

• The intranet (HUB) for updates and weekly safety reminders. • Signage posted at worksites for reminder and review.

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• Safety crew talks by supervisors for updates and review. • Chief Librarian’s updates.

Public Communications

To ensure the safety of our employees and the public we serve, we will communicate the following messaging: • If you are feeling sick, please stay home. Anyone displaying COVID-19 symptoms such as a persistent cough will not be permitted on the

premises. • If you live in a household where someone is showing symptoms of COVID-19, please stay home. • If you have travelled outside Canada, you must self-isolate for a minimum of 14 days before visiting the library. • Physical distancing of 2 metres or more is required at all times. • Those failing to observe physical distancing risk the closure of the facility, and will be asked to leave the premises. • Wash your hands. Washrooms on the premises are open and disinfected regularly. Hand sanitizer can be found at branch entrances. • Wearing face masks is required in public indoor spaces. • If your request can be handled remotely, please email us at [email protected] or call 604-331-3603 for assistance rather than visiting the library in

person

This communication will be available in English and Chinese and will be featured on the Library’s website, signage at the premises, and in any social media as appropriate

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Appendix A: Staff Response Guideline for COVID-19 Cases

Introduction

This document provides guidance for responding to potential or confirmed cases of COVID-19 in library spaces. There are three scenarios in which VPL may need to respond:

1. A staff member identifies that they are at risk (through potential exposure, exhibiting symptoms/feeling unwell). 2. A patron who has been in a VPL space identifies that they are at risk (through potential exposure, exhibiting symptoms/feeling unwell) or

have tested positive for COVID-19. 3. The medical health officer declares an outbreak in a library space. Generally, an outbreak is declared if three or more cases involving

patrons and/or staff occur within a designated time frame and in a specific area or unit. This document provides procedures to follow in scenarios 1 and 2. In scenario 3, directors will refer to VPL’s COVID -19 Sudden Outbreak Initial Response Guideline. In most cases, Vancouver Coastal Health (VCH) will not notify employers, facility operators or local governments of outbreaks, or cases due to patient confidentiality. Public notification of an outbreak only occurs as a last resort, as needed, if all those at risk cannot be directly contacted through VCH or with the support of the employer. This document outlines steps to follow when a staff member is sick, or may have been exposed to COVID-19, or may be waiting for a test result or direction from health authorities. It also applies where a patron self identifies as having potential exposure/infection which has not been confirmed by a health authority. These guidelines apply when Vancouver Coastal Health (VCH) has not provided specific direction to the workplace.

Role of VPL vs Vancouver Coastal Health (VCH)

It is important to note that Vancouver Coastal Health, not VPL management, is responsible to determine whether staff should self-isolate or self-monitor; if temporary closure is necessary; and whether other VPL staff or the public will be informed. The most important thing for a VPL supervisor to do is send the staff member home with instructions to contact 8-1-1 or their health care provider and follow the guidance provided.

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VCH is responsible for the following activities: • Leading and directing the public health response, including declaring an outbreak and communicating, as needed, to the

media/public/relevant organizations/contacts;

• Contact tracing and notification of those potentially exposed;

• Testing, isolation and monitoring; and

• Risk assessment of the facility to determine additional cleaning / controls required (e.g. the Medical Health Officer may provide direction on facility cleaning or engineered controls to further limit transmission.

VPL is responsible for the following:

• Updates to, and compliance with, the VPL COVID-19 Safety Plan • Requiring staff to regularly self-monitor for symptoms; • Sending staff home if they are exhibiting symptoms or believe they may have been exposed to the virus; • Cleaning of work areas; and • Consulting with VCH on any branch/work area closures and any public messaging.

VPL Procedures

Scenario 1: Staff Exposure/Illness

Employee Responsibilities Staff must regularly self-monitor for possible COVID-19 symptoms as a pre-emptive measure to reduce the risk of transmission at the workplace.

A. If you develop symptoms of COVID-19 (a new cough or a chronic cough that gets worse, sneezing, fever or signs of a fever like

shivering, flushed skin, excessive sweating, sore throat, difficulty breathing): • If you are in the workplace: put on a mask, avoid touching anything, and immediately go home. • If you are at home, do not come to work. • Immediately notify your supervisor that you are sick

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• Contact your health care provider, or call 8-1-1, and follow the medical advice provided. • Update your supervisor on the direction received from your health care provider. • Read the BC Centre for Disease Control recommendations on self-isolation.

Please note: If you are off work as a result of having to self-isolate, or as a result of COVID-19 symptoms, VPL requests that you consult with a health care provider or 8-1-1, but is not requiring doctors’ notes. If you are advised by your health care provider or 8-1-1 to get tested for COVID-19, follow the guidance from your health care provider and self-isolate until test results are known. When calling 8-1-1, you may be asked to provide information about your workplace, such as:

• What safety protocols are in place (such as use of masks, plexiglass, physical distancing, hand washing). • When you were last in the workplace, and if others were close to you for extended periods of time. • Any social interactions.

It is helpful to make note of the advice provided by 8-1-1, such as whether to get tested, to self- monitor or self-isolate. If you are uncertain about the direction they have provided, take the time to ask for clarification while you are on the call. It is important to have a clear understanding of whether you are being asked to self-monitor versus self-isolate and what action you should take as a result. Do not return to work until you receive test results. If your test is negative, but you still feel ill, stay home until you feel well. B. If you believe you may have been exposed to COVID-19 virus through extended close contact with someone who has tested positive for COVID-19, and where safety protocols were not maintained:

• Contact your health care provider, or call 8-1-1, and follow the medical advice provided. • Update your supervisor on the direction received from your health care provider.

. C. If you test positive for COVID -19:

• Immediately notify your supervisor that you are sick and will not be in to work. If it is outside of business hours, contact VPL Security.

• Stay home and follow the medical advice provided by your health authority, including direction on length of isolation, and when you can return to work.

VPL Leadership Team Responsibilities

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• Send the employee home on sick leave with instructions to contact their health care provider or 8-1-1 and follow the medical advice

provided. • Immediately notify your Manager and HR. • Close off the workstation or area(s) the employee has used and advise your manager of the area(s) the employee has used. • Follow the procedures for cleaning as outlined in the COVID-19 Safety Plan and clean the area(s) the employee has used. • Advise other unit employees to self-monitor and report to work as usual until advised otherwise. Supervisors should be discreet and

advise other staff to respect the privacy of the employee(s). • Managers email Directors Group to advise of the situation and follow up if testing occurs.

Information Needed when Reporting a COVID Positive Test The supervisor or manager who receives the information that an employee has a COVID positive test should ask the following questions if possible.*

1. When was the employee tested and when did they receive the results? 2. When did the employee first start experiencing symptoms? 3. When did they last work at a VPL location and what location(s)? 4. What VPL location(s) did they work in during the 48 hours prior to exhibiting symptoms? (If there are multiple locations, note all) 5. For each work location, identify specific work areas the employee was in, such as service desk, desk in workroom, shelving, etc. 6. If the employee was on a break and removed their mask, were there others present? If so, how many? (names are not required)

Prior to the coordination call with Directors, the manager should identify any staff who also worked in the work unit(s) during the 48 hours prior to the onset of symptoms (it may be easiest to reference a shift schedule). * Employee Consent Note that the employee has the right to refuse to share personal health information and is not obligated to share a positive test result or the onset of symptoms, but may elect to share. You cannot share another person’s information with anyone other than your manager and HR, unless the employee has given their consent. It is helpful when staff are willing to share it, as it assists with risk assessment and planning next steps for the work unit. Sharing an employee’s personal information in this situation would still be very limited. E.g. co-workers, conversation with VCH, etc. Verbal consent is acceptable using a clear question. It is acceptable for employees to say no.

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Manager(s) Responsibilities

• Attend DGR meeting and provide the information listed above as it is obtained, either by email prior to the meeting, at the meeting, or by follow up email.

• Act as the liaison between the DGR and the impacted unit(s). • Determine if a service reduction is required and make recommendations to the Directors Group. • Attend a staff meeting following the DGR meeting and debrief with onsite staff

o Instruct them to wait for direction from VCH. o Remind them of Homewood Health, our employee and family assistance provider (EFAP) is available 24 hours, 7 days a week.

• Ensure the Director, Corporate Services & Facilities is aware of the specific areas that require cleaning. If the staff member is advised of a positive test result for COVID-19, the Director of Corporate Services & Facilities will arrange for a deep clean of the work unit and take any further steps determined in consultation with Vancouver Coastal Health.

• Phone all unit staff or work with the supervisory team to ensure that all unit staff are called and apprised of the situation. • Provide follow up and feedback to the DGR. • Follow up with the supervisory team at reopening to provide any needed support.

Closures Current guidance from VCH is that closing the library is only necessary if there is deemed a risk of transmission by VCH. Service reductions may be warranted to accommodate cleaning or reduced staffing levels. Staff will not be sent home unless directed by VCH or indicated due to exposure. Staff who are sent home or have their upcoming shifts cancelled due to service reduction or closure will be paid for their full scheduled shift. A sign should be used to inform the public of any temporary service reductions, and the website updated depending on the nature of the service reduction. All decisions may be adjusted based on guidance from VCH. Branches – Following confirmation from management, the impacted branch(es) may need to adjust their services. A sign may be appropriate to inform the public of temporary service changes. The public website should also be updated to advise of any temporary reduction in service. Central Library – The unit Manager(s) and DGR will decide on the parameters of any service reductions and communicate these to staff.

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Notification Process in Event of Staff Advising of a Positive Test Result:

Action Lead

Notify unit manager and HR *

Branch Head/Supervisor

Email DGR and safety coordinator of potential exposure/case

Unit Manager

Determine if DGR meeting required

Impacted Director in consultation with Director of HR, Chief Librarian

Convene DGR meeting including unit manager, Manager, Security, and Safety Coordinator. Include all impacted managers if exposure is at Central

Director of work unit or Director on call

Email all managers Unit Manager, Chief Librarian or Director on Call

Contact VCH Director, Human Resources

Arrange for cleaning Director, Corporate Services & Facilities

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Notify staff of the impacted work unit (standup meeting, phone, email)

Unit Manager / supervisory team

Implement any service reductions

Unit Manager / supervisory team

Notify all VPL staff as necessary; e.g. by HUB and VPL email - interim Hub post to advise

of service reduction, then full post/VPL email to staff

Unit Manager or Director on Call / Director, Planning & Communications

Forward staff email to AUX staff personal email addresses if required due to service adjustments

Director, HR

Determine if notification to a site partner about any service reduction is required

Director, Neighbourhood and Youth Services or Unit Manager

Notify union president Director, Human Resources

Update public website (and social media updates) of any service reductions

Director, Planning & Communications

Notify public if advised by VCH Chief Librarian/ Director, Planning & Communications in consultation w/VCH

*On weekends and holidays notify the Director on Call or security. *In the evening call DGR.

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Scenario 2: Patron Exposure/Illness Employee Responsibilities

If a patron advises a staff member that they have been exposed or have contracted COVID-19: staff should: • Immediately ask the patron to leave the library and to contact their health care provider or 8-1-1; • Notify your supervisor, who should then advise the Manager and HR.

Leadership Team Responsibilities

If a patron advises that they have been in contact with, or have contracted COVID-19, the Manager should: • Immediately advise HR and the Directors Group: • Arrange for staff to clean the areas where the patron has been based on midday cleaning protocols. Facilities management

will arrange for deep cleaning and any further steps determined in consultation with VCH.

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Appendix B: Function-Specific Safety Controls

The following is a list of the function-specific safety plans at VPL. Staff must understand the plans that are relevant to their work and the supervisory team must ensure the plans are followed.

General Library Takeout Safety Measures

Library takeout service is a contactless pick up model of material where patrons do not enter the facility. Set Up:

• Identify a location for a takeout station where adequate space is available for a physically distanced line up and pick up. o A tent can be requested if outside cover is needed. o Consider accessibility routes.

• Identify method for safe materials return. o If existing bookdrop cannot be used, alternatives can include having an open tote for patrons to place returns.

• Create a plan for furniture set up at the identified takeout station, including using the furniture to create and maintain a two metre distance between staff and patrons.

o Remove furniture as needed to create adequate working space for staff, such as newspaper racks. • Identify methods for patrons accessing the space.

o To preserve the HVAC system, exterior doors should not be propped open. • Mark physically distanced waiting spots for patron line up outside.

o If possible, mark entrance and exit routes. • Designate an area for quarantining material for 72 hours.

o Identify totes with clear signage. • Create optimal physical set up for workflow.

o For example, move holds to a closer location to the area where staff will be working to provide takeout. o Review workspaces for necessary occupancy limits. o Consider directional traffic such as one-way paths.

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Equipment: • Book truck(s) available for moving totes of returned material. • Totes and lids available for receiving returned material. • Tables for takeout station. • Paper bags for packing material to be picked up if a bag is requested.

Procedure:

• To maintain physical distancing, patrons must book a time for pick up. • Materials are prepared in advance of scheduled pick up times. • Contactless delivery will be provided by staff placing materials for pick up in a designated area, stepping back and allowing the patron to

approach. • Outline tasks so they can be done independently without requiring two staff to come within two metres distance of each other.

General Computer Lab Safety Measures

Set Up • Identify appropriate two metre distance between computer stations. • Remove furniture, keyboards and mice, and put signage indicating this computer station is not available for stations that need to be closed. • Identify directional patterns and put signage as needed. • Relocate printer/printing station to maintain two metre distance as needed.

Disinfecting/Disinfecting

• Wipe down and disinfect high-touch surfaces twice daily, including monitor edges and CPU buttons, printer/scanner buttons. • Keep the area well-ventilated and step outside for fresh air as needed.

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Communication Communicate these expectations to patron at time of booking and upon arrival:

• If they are unwell or showing symptoms of COVID-19, they must stay home. Staff or patrons can cancel their booking and reschedule for a later date.

• Physical distancing is in effect. • The location of nearby hand sanitizing stations and washrooms. • Require mask use, and offer masks if patrons do not have one present.

In the computer area:

• Display VPL signage on physical distancing, hand-washing, and masks prominently. • If reminding a patron to adhere to physical distancing guidelines, remain polite but firm throughout the interaction. In all interactions, staff

should prioritize their personal safety first. Assisting Patrons

• Always maintain a two metre distance as much as possible. • If it is possible that two metres distance cannot be reasonably maintained, use the Plexiwheels book truck as a barrier. Face masks are

required for staff. • If you need to directly access a patron’s computer, ask them to move two metres away during this time. • Wash your hands if you handle a patron’s computer station.

Personal Protective Equipment (PPE)

• Gloves, masks, and face shields are available for staff. • Masks required and are available for patrons upon request. • Use gloves when using disinfecting solutions.

Patrons/Staff Exhibiting Symptoms

• Staff or patrons who appear to have respiratory illness symptoms (e.g., cough, shortness of breath) upon arrival at the computer space, or become sick, should leave and contact their health care provider or call 8-1-1.

• Once a sick individual has left the workplace, close the affected area(s). Arrange for a deep clean of the affect area(s). See the Disinfecting Responsibility Matrix for disinfecting staff contact information.

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Site-Specific Safety Plan Template

While the VPL COVID-19 Safety Plan is the overarching plan for all of VPL, individual worksites and branches will have site-specific variations of the safety plan.

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Appendix C: Risk Assessment for Pandemic Influenza – COVID-19

The Library has determined that public-facing staff are at low to moderate risk, and that other library staff are at low risk for exposure to the virus based on library work tasks and environment. This risk assessment table for COVID-19 is adapted from WorkSafeBC’s Occupational Health and Safety Regulation Guideline G6.34-6.

Applicable to VPL Not Applicable to VPL

Low Risk Workers who typically have no contact with the public.

Moderate risk Workers who work with the public in relatively large, well-ventilated workspaces.

High risk Workers who may have contact with infected patients or with infected people in small, poorly ventilated workspaces

Hand Hygiene Yes (washing with soap and water, or using hand sanitizer).

Yes (washing with soap and water, or using hand sanitizer).

Yes (washing with soap and water, or using hand sanitizer).

Disposable gloves

Not required. Gloves are required for first aid attendants who have to touch bodily fluids. Gloves are not

Yes, in some cases, such as when working directly with infected patients.

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required for other VPL work, unless unable to frequently wash hands or use hand sanitizer.

Face protection – face masks; some people who are not able to wear masks are able to wear face shields.

Yes. Masks are required for staff providing public service, or while in shared areas such as workrooms and hallways.

Yes. Face protection is required for first aid attendants who have to provide close-contact care, and those receiving first aid care.

Yes, in some cases, such as when working directly infected patients.

Applicable to VPL Not Applicable to VPL

Low Risk Workers who typically have no contact with the public.

Moderate risk Workers who work with the public in relatively large, well-ventilated workspaces.

High risk Workers who may have contact with infected patients or with infected people in small, poorly ventilated workspaces

Hand Hygiene Yes (washing with soap and water, or using hand sanitizer).

Yes (washing with soap and water, or using hand sanitizer).

Yes (washing with soap and water, or using hand sanitizer).

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Disposable gloves

Not required. Gloves are required for first aid attendants who have to touch bodily fluids. Gloves are not required for other VPL work, unless unable to frequently wash hands or use hand sanitizer.

Yes, in some cases, such as when working directly with infected patients.

Face protection – face shields or masks

Not required. Face protection is required for first aid attendants who have to provide close-contact care. Face protection is not required but optional for other VPL work; it is recommended for situations where two metre distancing is not consistently maintained.

Yes, in some cases, such as when working directly infected patients.

• Low Risk: This category typically applies to workers who do not have contact with the public, for example, in locations such as technical

services, or administrative clerical areas like human resources.

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• Moderate Risk: This category typically applies to workers who routinely work with the public, where there is potential that someone could be infected with the pandemic influenza virus. The risk is moderate as typically the contact is of a short duration, and the workspace is relatively large and well ventilated. Examples of staff who do this work include library public service associates or children’s librarians. At VPL, measures to reduce risk include setting occupancy limits and establishing ways to maintain two metres of distance between people. Further protective measures include frequent handwashing and not touching faces if workers handle, on a regular basis, objects that may be contaminated (e.g., circulating library material, or public computer stations).

• High Risk: Typical library work does not occur in high-risk environments. High-risk activities typically involve workers who treat patients who have the pandemic influenza, or who do other work in isolation wards, rooms, or home settings where such patients are present. They may also include other circumstances where there is extensive contact with the public in small enclosed areas where ventilation is poor.

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Appendix D: Calculated Occupancy Limits

The following are the calculated occupancy limits for Phase 3 of library restart. The numbers are listed for public spaces, and various staff spaces. In public spaces, the posted number is for patrons allowed in the space, and already take into consideration staffing numbers. The calculations are based on allowing for 5 square metres (54 square feet) of unencumbered space per person to calculate maximum occupancy. To allow for safe workflow, the numbers provided have been calculated conservatively. This provides room for staff movement between public and staff areas. COVID-19 SAFETY PLAN APPENDIX: Occupancy Limits - Central Library

Public Spaces Meeting Rooms Space Occupancy Space Occupancy

910 Poets Corner 10 Central Library 783 Alice MacKay 44 Alma VanDusen 10 Peter Kaye 8 Combined Alma-Peter 20 COVID-19 SAFETY PLAN APPENDIX: Occupancy Limits - VPL Branches

Public Spaces Branch Occupancy Branch Occupancy Branch Occupancy

Accessible Services 8 Kensington 23 Kerrisdale 24 Kitsilano 39 West Point Grey 16 Oakridge 6 South Hill 16 nə́ca̓ʔmat ct Strathcona 27 Joe Fortes 14 Renfrew 46 Fraserview 15 Britannia 40 Marpole 13 Hastings 27 Collingwood 13 Champlain Heights 32 Mount Pleasant 32 Dunbar 19 Terry Salman 22 Firehall 24 Carnegie 7

Note: Presentation of Occupancy Limits changed format in Jan 2021.

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Appendix E: Disinfecting Responsibility Matrix

See attached for guidelines on staff disinfecting responsibilities for various tasks and areas. Printed on: 5/18/21 Limited Open

Branches Central Britannia Updated

Responsibility Responsibility Responsibility

Item Frequency Disinfecting product

Branch Staff BMW CIR

C ISV

Work unit CoV BSW VPL

BSW BRI Staff BSW

Workroom

Book trucks

1 x per day @

discretion

QUAT and paper

towel x x (CHL) x

Computer workstation - inc. Mouse, Keyboard, workstation, monitor buttons, chair armrests

2 x per day (Shared

Workstation)

QUAT and paper

towel, Isopropyl Alcohol and soft

tissue (monitor buttons)

x x x x x

Dolly/Hand truck 1 x per day

QUAT and paper

towel x x x x

Door knobs/levers 2 x per day

QUAT and paper

towel PM AM x x

Door push plates/operators 2 x per day

QUAT and paper

towel PM AM x x

Light switches

1 x per day @

discretion

QUAT and paper

towel PM AM x x x x x

Lockers and face shields (user's only)

Wash hands

before and after

handling

QUAT and paper

towel

45

Other counter tops 2 x per day

QUAT and paper

towel PM AM x x x x

Paper towel/soap dispensers 2 x per day

QUAT and paper

towel PM AM x x

Phones 2 x per day

QUAT and paper

towel x x x x x

Printer/Copier 2 x per day

Isopropyl Alcohol and soft

tissue (screens)

x x x x x

Safe 1 x per day

QUAT and paper

towel x x x x x

Sinks with counter top (Excludes kitchens) 2 x per day

QUAT and paper

towel PM AM x x x x x

Totes and lids

Wash hands

before and after

handling

QUAT and paper

towel

Work room chairs arms 1 x per day

QUAT and paper

towel x x x x x

Enhanced Disinfecting As required QUAT x x

keyboard, mouse,

personal items

need to be removed

and quarantine

d

x

Washrooms (Staff & Public)

Counter tops 2 x per day

QUAT and paper

towel PM AM x x

Door handles 2 x per day

QUAT and paper

towel PM AM x x

46

Faucet handles 2 x per day

QUAT and paper

towel PM AM x x

Floors 1 x per day QUAT x x x

Grab bars 2 x per day

QUAT and paper

towel PM AM x x

Light switches

2 x per day @

discretion

QUAT and paper

towel x x x x

Soap dispensers 2 x per day

QUAT and paper

towel PM AM x x

Toilet flush lever 2 x per day

QUAT and paper

towel PM AM x x

Toilets/Urinals 1 x per day QUAT x x x

Staff areas

Bike rooms (door handles) 2 x per day

QUAT and paper

towel x

Fire Exit Stairwells and railings 2 x per day

QUAT and paper

towel x

Gym User after

use

QUAT and paper

towel

Staff lounges (LL, L7) 2 x per day

QUAT and paper

towel x

Kitchens/Work Unit Staff lounges

Chairs arm rest 2 x per day

QUAT and paper

towel PM AM x x x x

Countertops 2 x per day

QUAT and paper

towel PM AM x x x x 1 x by graveyard

shift

Dining Tables 2 x per day

QUAT and paper

towel PM AM x x x x

Faucets 2 x per day

QUAT and paper

towel PM AM x x x x 1 x by graveyard

shift

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Fridge handle 2 x per day

QUAT and paper

towel PM AM x x x x

Microwave/Kettle 2 x per day

QUAT and paper

towel PM AM x x x x

Paper towel/soap dispensers 2 x per day

QUAT and paper

towel PM AM x x x x

Waste/recycle bins/Organics 1 x per day

QUAT and paper

towel x x x

Public Area

Assisted Listening Devices 2 x per day

QUAT and paper towel

x x x

Barriers (Plexi, Vinyl) As required QUAT and soft tissue x PM P

M PM AM x 2/18/21

Cash collection trays 2 x per day

QUAT and paper

towel x x x

Cash register buttons 2 x per day

Isopropyl Alcohol and soft

tissue

x x x x x

Change machines, copy card dispensers 2 x per day

Isopropyl Alcohol and soft

tissue

PM PM AM 2/18/2

1

Charging station - for mobile devices and tablets

1 x per day

QUAT and paper towel,

Isopropyl Alcohol and soft

tissue (monitor buttons)

AM

2/26/21

Computer workstation - inc. Mouse, Keyboard, workstation, monitor buttons, chair armrests

2 x per day

QUAT and paper towel,

Isopropyl Alcohol and soft

tissue

x PM PM PM AM x

2/18/21

48

(monitor buttons)

Door knobs/levers 2 x per day

QUAT and paper towel

PM AM x x

Door push plates/operators 2 x per day

QUAT and paper towel

PM AM x x

Elevator buttons 2 x per day

QUAT and paper towel

PM AM x n/a n/a

Flooring/carpet 1 x per day QUAT x x x

Hand rails/Escalator rails 2 x per day

QUAT and paper towel

PM AM x x

Hand Sanitizer Dispenser 2 x per day

QUAT and paper towel

PM AM x x

Induction units (self-service check-in) 2 x per day

QUAT and paper towel,

Isopropyl Alcohol and soft

tissue (screens)

AM

2/18/21

Microfilm readers 1 x per day

Isopropyl Alcohol and soft

tissue

AM 2/18/21

Moneris terminals 2 x per day

Isopropyl Alcohol and soft

tissue

x x x x x

Phones - Service Desk/Plinth 1 x per day

QUAT and paper towel

AM 2/18/21

Phones - Staff 2 x per day

QUAT and paper

towel x x x x x

Photocopier, Printer, Print Release Station 2 x per day

QUAT and paper

towel, Isopropyl Alcohol

x PM PM AM x

2/18/21

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and soft tissue

(screens)

Service Desk 2 x per day

QUAT and paper

towel x PM P

M PM AM x 2/18/21

SSCKO 2 x per day

QUAT and paper

towel, Isopropyl Alcohol and soft

tissue (screens)

x PM AM x

2/18/21

Waste/recycle bins 1 x per day QUAT x x x

Enhanced Disinfecting As required QUAT

x Notify:

1. Wayne

(604 313

8958) 2.

Nathan (604 219

3206) 3. Your Manag

er

x Notify: 1. Email

cen-clean@vpl.

ca 2. Your

Manager

x Notify:

1. Building Engineer (778 835

2562) 2. Your Manager

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Appendix F: VPL Phased Reopening Plans

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Appendix G: Links and Resources

Below are links to additional relevant and useful information:

BC Center for Disease Control

BC Ministry of Health self-assessment for COVID-19

BC Municipal Safety Association

Canadian Center for Occupational Health and Safety

Canadian Mental Health Association

WorkSafeBC OFAA Protocols during the COVID-19 Pandemic

WorkSafeBC COVID-19 Information and Resources

Vancouver Coastal Health