Speaker: Jennifer Murnane, Ph.D. Client Relationship Executive Avantas Moderator: Mike Prokopeak Vice President, Editorial Director Talent Management magazine Valuing, Cultivating, and Effectively Sharing Tacit Knowledge #TMwebinar
Valuing, Cultivating, and Effectively Sharing Tacit Knowledge
Jan 23, 2015
Human capital has been defined as the knowledge, skills, and experience that an employee utilizes in the workplace. One element of human capital is an individual’s tacit knowledge, or know-how, beliefs, experiences and values.
With 77 million baby boomers preparing to retire in the near future, and only 44 million Gen Xers to fill the leadership void, the organizations that effectively and purposefully collect, utilize, and disseminate the individual tacit knowledge of their workers will be more effective at achieving their organizational missions.
This webinar focuses on the value of tacit knowledge and how organizations such as Avantas, Boys Town, Caterpillar, Defense Acquisition University and the Peace Corps are successfully cultivating and sharing this knowledge.
With 77 million baby boomers preparing to retire in the near future, and only 44 million Gen Xers to fill the leadership void, the organizations that effectively and purposefully collect, utilize, and disseminate the individual tacit knowledge of their workers will be more effective at achieving their organizational missions.
This webinar focuses on the value of tacit knowledge and how organizations such as Avantas, Boys Town, Caterpillar, Defense Acquisition University and the Peace Corps are successfully cultivating and sharing this knowledge.
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Transcript
Speaker: Jennifer Murnane, Ph.D. Client Relationship Executive Avantas
Moderator: Mike Prokopeak Vice President, Editorial Director Talent Management magazine
Valuing, Cultivating, and Effectively Sharing Tacit Knowledge
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#TMwebinar
Valuing, Cultivating, and Effectively Sharing Tacit Knowledge
#TMwebinar
Mike Prokopeak Vice President, Editorial Director Talent Management magazine
Valuing, Cultivating, and Effectively Sharing Tacit Knowledge
#TMwebinar
Jennifer Murnane, Ph.D. Client Relationship Executive Avantas
Value, Cultivate, & Share Tacit Knowledge
Ø Client Relationship Executive – Avantas
Ø Research Partner – Bellevue University
Ø Faculty - Ph.D. in Human Capital Management
About Dr. Murnane
Name That Flick!
Images from Mo,on Pictures were removed due to copyright.
Tacit Knowledge….
Explicit Knowledge….
Explicit Knowledge Example Ø Perform procedure Ø Document in health record
Tacit Knowledge Example
Ø Assessing patient demeanor
Ø Experience allowing for proper procedure order
Ø Knowing “unwritten rules” of medical process
Erin Brochovich: (Images from Mo,on Pictures were removed due to copyright.)
Up in the Air: Images from Mo,on Pictures were removed due to copyright.
About Schmidt: Images from Mo,on Pictures were removed due to copyright.
The Devil Wear Prada: Images from Mo,on Pictures were removed due to copyright.
Why care?
MOST IMPORTANT ASSET
Employee Knowledge
Employee Created Process
Why care?
Ø Lose Tacit Knowledge Ø Hurdles, set backs, & frustrations
Ø Waste time trying to re-teach
Organizational Knowledge = VALUE
Sharing Tacit Knowledge = CRITICAL!
“The era of retiring baby boomers”
Knowledge Leadership Knowledge Management
Ø Control of knowledge from process standpoint
Ø Development & Cultivation of knowledge
Ø Nurtures creation & innovation
Ø Improve: Ø Organizational comm. Ø Work practices Ø Sharing behavior
Knowledge Leadership Cultivation-
Enablement-
Fostering employee knowledge exchange to adapt to environmental changes and impact organizational performance
Realization of individual human knowledge role in shaping organization environment; relies on development of tacit knowledge
Ø Education Institution Ø 350 Instructors Ø 500,000 Personnel
Ø Tacit Knowledge Strategy Ø Retiree Retention Ø Living Library
5-10 minute videos of retiring leaders
Living Library
WIKIS BLOGS
COURSE MODULES POWERPOINTS
BEST PRACTICES SME’S
Employees 5 Years = Required departure
Volunteers 2 years per regional assignment
PROBLEM
Guru Community forums Expert events
Expertise exchange FAQs File library
SOLUTION
End-to-End Process
Most organizations focus = ROI
Non Profits = Mission Achievement
“How did Boys Town cultivate and enable tacit knowledge in the
organization to contribute to their mission achievement?”
*Full Case study being sent to all registrants following today’s event
HOW?
Ø Storytelling
Knowledge Sharing Ø Constructive feedback
Ø Mentoring
Ø Collaboration
Consistent Message which aligned with Strategic Plan
Ø Training Tool during New Employee Orientation Ø Captured on training website for future use
Role Playing
Culture = Success
Solid tacit knowledge strategy = Longevity
Storytelling – Father Flanagan – BoysTown organizational founder
The Path Toward Knowledge Leadership
Movie still are copyright images of their respective studios and rights holders. Use of a celebrity likeness does not imply any knowledge or endorsement of the presentation content, presenter's commentary, or businesses producing or presenting the material.
Ø Non-textual knowledge documents - pictures
Tacit Knowledge Mechanisms
Ø Organizational Newsletters Ø Strategic plan Ø Training documents Ø Memos Ø Wikis Ø Mentoring programs Ø Communities of practice
“Knowledge leadership is really about getting the best out of your people, their expertise and
creativity. Knowledge and leadership are truly a dynamic duo for the future that will go beyond the immediate fad of knowledge management.”
David Skyrme
Human Capital Investment
Strategy Leaders
Q & A
Avantas.biz
HumanCapitalLab.org
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