Creating new value through unique technologies Advanced production technology and global supply system Capital Input Directing created value toward capital Corporate Governance After-sales services Quality in assembly Products Showroom proposals Providing diverse information Providing high-quality products and services Advanced fusion of design and functionality Relationships with stakeholders TOTO Water Environment Fund TOTO GALLERY• MA TOTO Museum Volunteer activities Financial capital Optimal management resources Intellectual capital R&D toward TOTO “Only One” technologies Manufactured capital Global expansion of production sites Human capital Diverse human resources sharing our corporate philosophy Social/relationship capital Relationships of trust with stakeholders cultivated through our rich history Natural capital Resources with care for a sustainable society TOTO Group Value Creation Model Logistics–Sales Procurement–Production R&D Three Cross- organizational Innovation Activities “Demand Chain Innovation” “Management Resource Innovation” “Marketing Innovation” The three material issues derived from our mission “Environment” “Relationships” “Cleanliness and Comfort” EWATER+ RIMLESS TORNADO FLUSH CEFIONTECT HYDROTECT TOTO Global Environmental Vision Value Chain Global Housing Equipment Business New Business Domains Mid-Term Management Plan TOTO WILL2022 Strength 1 Strength 2 Strength 4 Strength 5 Strength 3 Society Realize a sustainable society Employees Work lively and utilize individuality Customers Offer lifestyles that go beyond expectations Shareholders Earn trust and provide returns over the long term Business partners Coexist and grow together while contributing to society and the environment Created value Integrating CSR into Management Integrating CSR into Management The TOTO Group conducts corporate activities with the aim of continuing to provide greater contributions to society and the environment. To achieve this goal, we are taking steps toward integrating our management and CSR activities. We are also working to create value for our stakeholders while leveraging our strengths and, as we continue to create value through our value chain, we will spread this value throughout society as a whole by way of our social contribution activities. For more detailed information, please refer to the TOTO GROUP Integrated Report 2019