Valtech Day 2013 - Madelene Andersson - Delaktiga och engagerade kunder

Page 1 <img data-url='document/valtech-day-2013-madelene-andersson-delaktiga-och-engagerade-kunder.html?page=1' data-page='1' class='cut-thumb lazyload' alt='Page 1: Valtech Day 2013 - Madelene Andersson - Delaktiga och engagerade kunder' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042723/5a6793607f8b9a2f638b4dfb/html5/thumbnails/1.jpg' width='140' height='200' /> delaktiga & lojala kunder

Omvandla engagerade kunders feedback till attraktiva och lönsamma tjänster

Page 2 <img data-url='document/valtech-day-2013-madelene-andersson-delaktiga-och-engagerade-kunder.html?page=2' data-page='2' class='cut-thumb lazyload' alt='Page 2: Valtech Day 2013 - Madelene Andersson - Delaktiga och engagerade kunder' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042723/5a6793607f8b9a2f638b4dfb/html5/thumbnails/2.jpg' width='140' height='200' /> Page 3 <img data-url='document/valtech-day-2013-madelene-andersson-delaktiga-och-engagerade-kunder.html?page=3' data-page='3' class='cut-thumb lazyload' alt='Page 3: Valtech Day 2013 - Madelene Andersson - Delaktiga och engagerade kunder' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042723/5a6793607f8b9a2f638b4dfb/html5/thumbnails/3.jpg' width='140' height='200' /> Page 4 <img data-url='document/valtech-day-2013-madelene-andersson-delaktiga-och-engagerade-kunder.html?page=4' data-page='4' class='cut-thumb lazyload' alt='Page 4: Valtech Day 2013 - Madelene Andersson - Delaktiga och engagerade kunder' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042723/5a6793607f8b9a2f638b4dfb/html5/thumbnails/4.jpg' width='140' height='200' /> Page 5 <img data-url='document/valtech-day-2013-madelene-andersson-delaktiga-och-engagerade-kunder.html?page=5' data-page='5' class='cut-thumb lazyload' alt='Page 5: Valtech Day 2013 - Madelene Andersson - Delaktiga och engagerade kunder' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042723/5a6793607f8b9a2f638b4dfb/html5/thumbnails/5.jpg' width='140' height='200' /> Page 6 <img data-url='document/valtech-day-2013-madelene-andersson-delaktiga-och-engagerade-kunder.html?page=6' data-page='6' class='cut-thumb lazyload' alt='Page 6: Valtech Day 2013 - Madelene Andersson - Delaktiga och engagerade kunder' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042723/5a6793607f8b9a2f638b4dfb/html5/thumbnails/6.jpg' width='140' height='200' /> Page 7 <img data-url='document/valtech-day-2013-madelene-andersson-delaktiga-och-engagerade-kunder.html?page=7' data-page='7' class='cut-thumb lazyload' alt='Page 7: Valtech Day 2013 - Madelene Andersson - Delaktiga och engagerade kunder' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042723/5a6793607f8b9a2f638b4dfb/html5/thumbnails/7.jpg' width='140' height='200' /> Page 8 <img data-url='document/valtech-day-2013-madelene-andersson-delaktiga-och-engagerade-kunder.html?page=8' data-page='8' class='cut-thumb lazyload' alt='Page 8: Valtech Day 2013 - Madelene Andersson - Delaktiga och engagerade kunder' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042723/5a6793607f8b9a2f638b4dfb/html5/thumbnails/8.jpg' width='140' height='200' /> Page 9 <img data-url='document/valtech-day-2013-madelene-andersson-delaktiga-och-engagerade-kunder.html?page=9' data-page='9' class='cut-thumb lazyload' alt='Page 9: Valtech Day 2013 - Madelene Andersson - Delaktiga och engagerade kunder' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042723/5a6793607f8b9a2f638b4dfb/html5/thumbnails/9.jpg' width='140' height='200' /> Page 10 <img data-url='document/valtech-day-2013-madelene-andersson-delaktiga-och-engagerade-kunder.html?page=10' data-page='10' class='cut-thumb lazyload' alt='Page 10: Valtech Day 2013 - Madelene Andersson - Delaktiga och engagerade kunder' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042723/5a6793607f8b9a2f638b4dfb/html5/thumbnails/10.jpg' width='140' height='200' /> Page 11 <img data-url='document/valtech-day-2013-madelene-andersson-delaktiga-och-engagerade-kunder.html?page=11' data-page='11' class='cut-thumb lazyload' alt='Page 11: Valtech Day 2013 - Madelene Andersson - Delaktiga och engagerade kunder' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042723/5a6793607f8b9a2f638b4dfb/html5/thumbnails/11.jpg' width='140' height='200' /> Page 12 <img data-url='document/valtech-day-2013-madelene-andersson-delaktiga-och-engagerade-kunder.html?page=12' data-page='12' class='cut-thumb lazyload' alt='Page 12: Valtech Day 2013 - Madelene Andersson - Delaktiga och engagerade kunder' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042723/5a6793607f8b9a2f638b4dfb/html5/thumbnails/12.jpg' width='140' height='200' /> Page 13 <img data-url='document/valtech-day-2013-madelene-andersson-delaktiga-och-engagerade-kunder.html?page=13' data-page='13' class='cut-thumb lazyload' alt='Page 13: Valtech Day 2013 - Madelene Andersson - Delaktiga och engagerade kunder' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042723/5a6793607f8b9a2f638b4dfb/html5/thumbnails/13.jpg' width='140' height='200' /> Page 14 <img data-url='document/valtech-day-2013-madelene-andersson-delaktiga-och-engagerade-kunder.html?page=14' data-page='14' class='cut-thumb lazyload' alt='Page 14: Valtech Day 2013 - Madelene Andersson - Delaktiga och engagerade kunder' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042723/5a6793607f8b9a2f638b4dfb/html5/thumbnails/14.jpg' width='140' height='200' /> Page 15 <img data-url='document/valtech-day-2013-madelene-andersson-delaktiga-och-engagerade-kunder.html?page=15' data-page='15' class='cut-thumb lazyload' alt='Page 15: Valtech Day 2013 - Madelene Andersson - Delaktiga och engagerade kunder' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042723/5a6793607f8b9a2f638b4dfb/html5/thumbnails/15.jpg' width='140' height='200' /> 1. Skapa äkta relationer

Page 16 <img data-url='document/valtech-day-2013-madelene-andersson-delaktiga-och-engagerade-kunder.html?page=16' data-page='16' class='cut-thumb lazyload' alt='Page 16: Valtech Day 2013 - Madelene Andersson - Delaktiga och engagerade kunder' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042723/5a6793607f8b9a2f638b4dfb/html5/thumbnails/16.jpg' width='140' height='200' /> 2. Tänk helhet

Page 17 <img data-url='document/valtech-day-2013-madelene-andersson-delaktiga-och-engagerade-kunder.html?page=17' data-page='17' class='cut-thumb lazyload' alt='Page 17: Valtech Day 2013 - Madelene Andersson - Delaktiga och engagerade kunder' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042723/5a6793607f8b9a2f638b4dfb/html5/thumbnails/17.jpg' width='140' height='200' /> 3. Bjud in era kunder

Page 18 <img data-url='document/valtech-day-2013-madelene-andersson-delaktiga-och-engagerade-kunder.html?page=18' data-page='18' class='cut-thumb lazyload' alt='Page 18: Valtech Day 2013 - Madelene Andersson - Delaktiga och engagerade kunder' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042723/5a6793607f8b9a2f638b4dfb/html5/thumbnails/18.jpg' width='140' height='200' /> Page 19 <img data-url='document/valtech-day-2013-madelene-andersson-delaktiga-och-engagerade-kunder.html?page=19' data-page='19' class='cut-thumb lazyload' alt='Page 19: Valtech Day 2013 - Madelene Andersson - Delaktiga och engagerade kunder' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042723/5a6793607f8b9a2f638b4dfb/html5/thumbnails/19.jpg' width='140' height='200' /> they insist that their friends do business with you”

“Loyal customers, they just don’t come back,

they don’t simply recommend you,

- Chip Bell

Page 20 <img data-url='document/valtech-day-2013-madelene-andersson-delaktiga-och-engagerade-kunder.html?page=20' data-page='20' class='cut-thumb lazyload' alt='Page 20: Valtech Day 2013 - Madelene Andersson - Delaktiga och engagerade kunder' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042723/5a6793607f8b9a2f638b4dfb/html5/thumbnails/20.jpg' width='140' height='200' /> tack! Madelene Andersson

@madeleneanders

Valtech Day 2013 - Madelene Andersson - Delaktiga och engagerade kunder

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