Valencia Community College Library 2004

East Campus

LibraryService Review 2004 - 2005

VALENCIACommunity College

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eastlibrary.valenciacc.edu

Welcome

Welcome to our third Annual Service Review! Academic year 04/05 provided the Library staff with adiversity of challenges resulting in accomplishments that can not be captured between these pages.

The excellence found in the library is a result of the strength and diversity of the people that serve. Throughchange and rapid growth of library services, staff have remained focused on student service. In the midst of thischange we are very optimistic and confident about the future because we have the talent, creativity and teamworkto succeed.

In addition to serving patrons with excellence, the library participated in project SAILS (Standardized Assessmentof Information Literacy Skills). Project SAILS is a programmatic level assessment of information literacy skillsdeveloped by Kent State University and the Association of Research Libraries. Project SAILS did not onlymeasure information literacy skills of Valencia students, SAILS also provided national data, norms, andcomparative information literacy measures with other indicators of student achievement.

As director, I am humbled to serve as leader for this team of dedicated and student-centered professionals. Iencourage your insight and suggestions to help us sustain this high level of service excellence.

Respectfully,

Dennis F. Weeks, Ed.D.Library DirectorEast Campus

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Key Accomplishments

• Completed year one of project SAILS(Standardized Assessment of InformationLiteracy Skills)

• Resolved printing and copying issues • Started an on-going internal visioning process• Opened the back stairwell for easier movement

between floors• Staff development activities• Cleaned and inventoried the entire library

collection

Goals• Continue to assess how the Library’s resources

and services make a qualitative difference tostudent learning, staff development, scholarlyactivities and campus goals

• Provide support for Achieving the DreamInitiative

• Collaborate to revitalize the IMC environment• Identify and implement appropriate evolving

new technologies• Offer more diverse library instruction

opportunities• Maintain the highest level of professionalism in

all communications

Key Accomplishments

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Circulation/Reserves

Staff at the Circulation/Reserves area areresponsible for the processing, circulating, and

inventory of the Library’s circulating and non-circulating collections. Staff are responsible fortechnical library work such as the processing ofinterlibrary loans, management of the serialscollection, processing materials for bindery, andprocessing reserve materials. Most importantly,staff at the Circulation/Reserves counter provideauthentic customer service to students, faculty, andstaff by handling circulation transactions andanswering questions.

Accomplishments:• Acquired new copiers for student use• Completed thorough inventory and clean-up ofthe circulating collection• Developed new and refined existing skills relatedto the ALEPH library management system• Completed training and set-up of the ALEPHSerials module• Entered Reserve materials into the ReservesOPAC program• Created additional workspace for materials andprojects

• Opened back stairwell to allow patrons to travelbetween the first and second floors with librarymaterials

Goals:• Complete the migration of the Reserves collectioninto the Reserves OPAC system• Develop the necessary skills and transition to theALEPH Interlibrary Loan module • Continue to improve communication betweencampus libraries

Statistics for 2004/2005:403,740 patrons visited the library2,395 interlibrary loanrequests processed107,591Circulation/Reservestransactionscompleted (up 34%)

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The Faculty Resource Center (FRC) is a learningenvironment where faculty and staff can receive one

to one training and support with instructionaltechnologies. Highly trained staff help faculty and staffutilize resources of the FRC for class rosters, inputtinggrades, checking email, presentations, word processing,spreadsheets, website creation and digital image editing.In addition, the FRC also provides workshops viaLeadership Valencia on a variety of popular softwareapplications that are commonly used by faculty and staff.

Available Technology ResourcesComputers Copy MachineB&W Laser Printers Color Inkjet PrinterCD Duplicator Color ScannerLatest Software

Accomplishments• Installed an additional web/database server• Upgraded web service platform to Apache 2.0• Migrated Macromedia Cold Fusion 6 applications to

Cold Fusion 7• Converted several large databases to MySQL 4• Improved backing up data library servers• Migrated all webpage content from LRC to Library• Developed the East Campus “New Horizons” video

for the provost presentation to The Board of Trustees• Based on user feedback, increased the hours of

operation • Developed the Faculty Welcome Back slideshow video• Migrated the Student Production Lab and Winter Park

Student Computer Lab login application to a VIDbased version

• Completed a major makeover of the time clockapplication

•Hosted multiple Leadership Valencia workshops

Faculty Resource Center

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Faculty Resource Center

GoalsGoals for an interim period are to assist in migrating from

Library leadership to the Office of InformationTechnology. The FRC will follow the spirit of these goals:

• Continue to offer friendly ATLAS support for faculty andstaff

• Continue to coordinate WebCT support for faculty • Continue to provide one-to-one learning technology

training and support • Collaborate with other faculty development centers • Research and explore new learning technology resources

to enhance classroom instruction •Work with OIT management staff to assure a smooth

transition occurs

6 IMC (471, 438 patron visit)


The Instructional Media Center (IMC) staff providesinformation and support for faculty and students. The

IMC manages and circulates instructional materials to supportstudent learning including: textbooks, videos, and TI-83graphing calculators. Additionally, IMC staff organize andmaintain course materials and records for students enrolled inIndividualized Learning courses. The IMC service counteralso provides equipment, supplies, and assistance for facultyusing the Scantron machine.

Accomplishments:• Cataloged IMC circulating materials into ALEPH library

management system providing higher efficiency andbetter accuracy

• Acquired new copiers for students and faculty• Adjusted hours ti be consistent with the Library hours

Goals: • Enter IMC circulating materials in the Reserves web OPAC

program• Manage and circulate AV materials• Further develop partnerships with faculty •Research the possibility of adding a Library Reserves

Service Counter• Obtain feedback from students

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Testing Center (28, 026 tests administered)

The Testing Center provides testing services forstudents, faculty, and staff. Staff in the Testing Center

are trained in the administration and security proceduresof college wide and nationwide exams such as:Individualized Learning, Web Enhanced course exams,Online, Hybrid, Competency, Television, IndependentStudy, and College Placement. The Testing Centercurrently provides five computers for computerizedtesting.

Accomplishments:• Increased the amount of information available for faculty

on the Testing Center web page• Installed software on Testing Center computers that will

improve testing security • Participated in meetings with other campus Testing

Centers• Added test scanner to streamline exit exam scoring

processes• Migrated to an online system for logging in tests received

Goals:• Increase the number of computers available for testing • Provide additional technical training for staff• Attend Faculty Welcome Back and Adjunct Orientation to

promote Testing Center services to faculty• Provide an online referral station for faculty within the

Testing Center• Reevaluate current processes for efficiency• Expand services

8 Instructional Technologies Services (16,123 service actions)


Instructional Technologies Services (AudioVisual or AV)provides audiovisual technology on East Campus and

serves to advance learning in Valencia’s students, faculty, andstaff. Providing audiovisual support, AV has installed basicequipment in every classroom, as well as in many otherlocations on campus. When existing equipment is notsufficient to meet the needs of the user at a given time, AVstaff and student assistants deliver additional equipment uponrequest.

Audiovisual also maintains an extensive library ofinstructional materials in different formats, including VHSvideotape, audio CD, DVD, and Video Laser Disc. Allmaterials are available for classroom use and are delivered tothe requested locations. Students may review anything fromthe AV library while they are in the Library. Students may also utilize previewrooms, used primarily for videotaping speeches or otherprojects that require the use of a video camera.

AV is a campus-wide service provider and reaches beyond theclassroom. In this respect, Audiovisual offers training in theuse of all AV equipment and related technology. Additionally,

AV support for frequent on-campus Special Events isprovided, course material for student use is held in reserve onbehalf of faculty, and equipment and materials are madeavailable for off-campus use by faculty and staff.

Accomplishments: This year’s most notable accomplishment is AV’s ability toaccommodate ever-increasing requests for service. The 2004 –

9Instructional Technologies Services (16,123 service actions)


2005 school year saw a 13.24% increase in total service actionsinitiated over the previous year. This increase was in spite ofbuilding 8 opening with technology enhanced classrooms.Expanded role supporting Smart and Bright classrooms Examined department mission, vision, and goalsKept pace with new technologiesUpdated inventory to meet growing user needsMaintained a high level of diversity in staffOffered an open storefront during all East Campus hours ofoperationProvided 99+% accommodation of user-requested servicesWorked closely with the PSI, PDC, and OSD in support oftheir AV needsProvided rapid response to in-class equipment issuesEnhanced new staff training and orientationProvided up-to-date information campus wide via channel 4on the campus closed-circuit TV system

Goals: Continue to provide rapid response to all Smart and BrightClassroom technical assistance calls. Facilitate a renewedcommitment to continue providing the highest possible levelof customer service.

Enhance campus-wide communications to better informLearning Community members about services and availabletechnologiesKeep all staff in Instructional Technologies Services informedof trends and advances in associated technologies.Measure AV operations to determine and insure their positiveimpact on learningAcquire sufficient and current equipment and software tomeet evolving user needsContinue to offer consideration to cultural and ethnic diversityin the hiring practices within the department Insure the security of equipment and materials at all timesMaintain the highest level of professionalism in allcommunicationMaintain the highest level of professionalism whenrepresenting the College to the wider learning community

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Library Computer Support

The LRC Computer Support Operations providesinstructional and technical support for users in the

InfoLab, Internet/Library Instruction classroom, StudentProduction Lab, and the Student Computer Center.

InfoLab, the library’s academic research lab and Atlas Outpostprovides users with access to online resources, productivitysoftware and printing. Lab assistants are available to helpstudents

with

technical challenges.

The Student Production Lab provides the hardware, softwareand technical expertise needed by students to develop

multimedia projects and presentations. In addition, the staff ofthe Student Production Lab offers workshops on developingmultimedia presentations and video and audio editing.

The Student Computer Center (SCC) located on the first floorof the LRC compliments the other computer resources of theLRC. The facility serves as an Atlas Outpost and as an opencomputer lab where students can access the Internet, onlinedatabases, and Microsoft Office products. Printers andscanners are also available. The SCC staff are available toassist students with any of their computer needs. Additionally,staff offers training sessions in Microsoft Office products.These hands-on orientations are scheduled by instructors, andprovide customized instruction to meet course objectives.eastlrc.valenciacc.edu

11Library Computer Support


Accomplishments • Provided consistency of hours, policies and procedures • Implemented PC LabCon to streamline the login process

in the Student Computer Center and Student Production Lab • Replaced 20 Macintosh computers with high-end PCs in

the SCC • Developed paper and electronic instructional handouts • Implemented new collaborative layouts in the InfoLab

and SCC • Installed the latest MS Office Professional suite • Facilitated advanced PowerPoint workshops • Installed additional wireless access points in the LRC

building and offered wireless cards for student checkout • Improved operating system security throughout the LRC

computer labs with the implementation of DeepFreeze • Continued to work closely with reference staff

maintaining the LRC webpage and online resources • Continued to work with the Audiovisual staff with the

setup, troubleshooting and maintenance of classroomdelivered PCs and laptops

• Improved staff to student ratio in the InfoLab

Goals• Significantly increase utilization of the Student Computer

Center • Develop more handouts and online aids to support

student needs • Identify more opportunities for technical training sessions • Provide better printing options

12 Reference


Reference librarians provide research assistance to EastCampus students, faculty, and staff, as well as members of thecommunity. Librarians also teach library instruction classesfor a wide variety of courses across the curriculum.Collaborating with classroom faculty, librarians selectmaterials for the library’s collection, including the leisurereading collection that is funded by Student Activities. Actingas liaisons to the academic and student services departments,the reference staff attend department meetings to stay currentwith faculty needs and to promote the use of materials andservices provided by the Library. The library currently offersmore than 90 databases (50% more than last year) thatstudents, staff, and faculty can access 24 hours a day, 7 days aweek. One-to-one reference service is provided at the library’sReference Counter, over the phone, and through email via Aska Librarian.

Highlights

The reference staff includes four full time faculty librariansand ten part time librarians. The professional staff keeps thereference desk open 72 hours a week. This year the referencestaff fielded more than 22,000 questions from the Valencia

community. Librarians also taught approximately 5900students in 339 classes. The librarians participated in campus, college, local, state, andnational professional development activities that included EastCampus Faculty Senate, the Learning Resource CenterTaskforce, and other college-wide committees. Additionally,librarians attended the following conferences: Florida LibraryAssociation, Library Orientation Exchange, UCF LibraryInformation day, and Central Florida Library CooperativeWorkshops.

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Accomplishments• Conducted Standardized Assessment of Information

Literacy Skills (SAILS) survey to help determine newstudents’ research abilities

• Participated in the statewide virtual reference program,Ask A Librarian

• Collaborated with the College Center for LibraryAutomation to improve the library automation system

• Collaborated with the Paralegal Department for theAmerican Bar Association Accreditation Report

• Revised handouts and library instruction sessions toreflect updates to the library automation system and thechanging needs of the college

• Pursued a collection development strategy sensitive toevolving course content and increased access to electronicinformation sources

• Continued ongoing partnership with the Orlando Sentinel Conducted regular meetings with library staff from other

campuses • Teamed with faculty to provide in-depth library

instruction• Obtained an additional library instructional classroom• Increased collaboration and communication with faculty

to help promote more effective library instruction sessions• Created a special collection for students enrolled in the

English for Academic Purposes courses• Updated serials to reflect current holdings and standards

• Revised the periodicals subject guide• Continued to participate in the textbook initiative

Goals• Continue creating an online tutorial that teaches

foundational research skills and increases libraryaccessibility for distance learners

• Continue to assess the audio visual collection• Continue to coordinate with other campus librarians• Continue to team with faculty to provide in-depth library

instruction• Continue to actively participated in professional

organizations• Increase library visibility through participation in college

wide workgroups • Increase awareness of information literacy• Continue to assess the periodical collection• Continue to assess electronic resource needs

14 Special Events


The Library considers teamwork central to our success andthis teamwork is deeply rooted in the Library philosophy ofservice. To develop the spirit of teamwork and to betterunderstand other areas, the Library traditionally hosts a staffdevelopment day. This year the team built on the success of aprior Library Olympics to offer a third Library Olympics.Some of the activities this year included: • Rubber band archery• Book horseshoes• Extreme Jelly bean catapults• Paper airplanes

The events were refereed by Chanda Torres, the East campusDirector of Student Development and Mike Bosley, the collegewide Director of Student Development. The day’s activitiessuccessfully brought new insight into the strengths of eachLibrary staff member and demonstrated how combinedindividual strengths can accomplish highly effectiveteamwork. The day ended with an ice cream party and ourprovost Dr. Ruth Prather awarding medals to all athletes.

Past staff development activities include:• Myers-Briggs Type Indicator• Volleyball tournaments• The Medicine Wheel• Students with Disabilities workshop• Summer Picnic• Tai-Chi• Service Matters workshop• First Aid lessons

The Service Above Self award was awarded to an outstandingLibrary staff person for excellent service. Through a secretballoting process, staff voted for the person they felt was mostoutstanding in giving of him or herself in the interest ofserving our patrons.

Visioning thing goes here

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In the midst of changing our name from LRC to Library andaligning with administrative leadership changes, we set out

as a group to define our own mission goals and values for thelibrary. Since that original meeting led by Migdalia and Amy Ihave had an opportunity to meet with you individually tohear first hand how you each contribute to excellence in thelibrary. I listened to your ideas, visions for the future and newways to foster genuine service for our students. Throughoutthese conversations several common themes emerged whereyou expressed a sincere interest in providing the best possibleservice for our students while supporting growth forourselves.

Communication: We thrive on communication and stayingcurrent with activities on campus and college-wide. We thenuse this information to better utilize resources that serve ourstudents. We also understand that good communication startswith ourselves and we acknowledge the need to ask betterquestions to help our students and ourselves. If we asindividuals assume nothing is known and start a dialoguefrom the beginning we can better communicate our ideas, anadmirable quality we desire.

Professional Development: Just like our students, learningand professional development starts with us. By creating andtaking advantage of learning opportunities, we will keepourselves vital to our service mission and our personal goals.

Teamwork: To staff multiple service points for long hoursalong with serving the large volume of students we do, we allunderstand teamwork is essential. From staff developmentactivities to recognizing the diversity of our skills we realizewe are more effective as a group than any one of ourindividual parts. We also understand that we will continue tore-evaluate our processes, hours and how we listen to betteraccomplish the teamwork we value.

Accessibility: We as a group value accessibility to ourservices (and ourselves) by on campus students as well asthose using distance learning to fulfill their learning needs. Tothis end we think that making more interactions available bysmart use of technologies can make us more accessible ondemand.

Customer Service: Last but far from least, we know ourfocus is on one main goal and this is doing the best we can toprovide authentic service for our patrons. Students and staffthat depend on our service points are treated to qualityinteractions and everyone considers each interaction as anopportunity to build a relationship with that person.

All of our above goals and values authenticate our ultimateend goal of personalized customer service, something whichbrings us genuine pride.

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Valencia Community College Library 2004

Documents

library staff

student service

processing materials

annual service review

edukey accomplishments

student use

noncirculating collections

librarys resourcesand