V1.0 Mar 2013 Huawei Enterprise Service

HUAWEI ENTERPRISE USA, Inc.

V1.0 Mar 2013

Partner Brochure

Huawei Enterprise Service

CONTENTS1 / Huawei Enterprise Services Introduction

2 / Huawei Channel Service Go-To-Market Strategy

3 / Partner Benefits

4 / Huawei Enterprise Service Portfolio

5 / Huawei Services Certification Program (HSCP)

6 / Partner Enablement

7 / Partner Support

8 / LET’S GET STARTED

Huawei is a leading global information and communications technology (ICT) solutions provider. To adapt to the

revolutionary transformations taking place in the IT industry, Huawei is continually developing customer-oriented

strategies and technologies. Huawei's innovations are extending to the enterprise and consumer businesses, and

Huawei will collaboratively develop the cloud-pipe-device business across these fields.

By leveraging Huawei's strong R&D capabilities and comprehensive technical expertise, Huawei Enterprise openly

cooperates with partners in the enterprise business domain. We understand customer needs and are committed to

providing wide-ranging and efficient ICT solutions and services to enterprise customers of all sizes. Our customers

operate in a wide range of vertical markets, such as government and public sector, finance, transportation,

electric power, energy, commercial business, and ISP. Huawei's leading solutions and services cover IP network

infrastructure, unified communications and collaboration (UC&C), and cloud computing, data center, enterprise

information security and enterprise wireless.

Huawei Enterprise Services is committed to support our Partners in a better way. We aim to boost our partners’ influence

and revenue through the consistent provisioning of services to our mutual customers. Our core values enable us to

provide better services to our partners and to achieve our vision of enriching people’s lives through communication.

Huawei Enterprise Services Introduction

Resource, Knowledge & Logistics Centres:

• 15 R&D Centres + 3 GSRCs + 22 RSRCs

• 45 Training Centres & 53 Authorized Partners

• 2 Regional SLCs

Spare Parts Operation Centres (SOCs):

• 1 Global SOCs (Shenzhen, China)

• 9 Regional SOCs

• 129 Country SOCs

Brazil

Romania

Turkey

Russia

Japan

India

Malaysia

ChinaU.S.A

Mexico

Egypt

Hungary

Thailand

Nigeria Indonesia Kenya

Bahrain

Germany

Poland

Global Technical Assistance Centres (GTAC)

A Company with Global Resource

Regional & Country Technical Assistance Centres (TACs )

Global & Regional Spare Parts Operation Centre (SOCs)

Spare Parts Logistics Centres (SLCs)

Service Resource Centers (SRCs)

R&D Centres

1

Huawei Channel Service Go-To-Market Strategy

Huawei is committed to help partners to build, develop and differentiate their branded market service offering so

that enterprise customers can successfully deploy and operate Huawei technology solutions.

In this approach, Huawei has developed a joint services model to provide end-to-end services to customers

through the partner brand services model. The Huawei Co-Care Services program is offered to business partners

and includes Huawei Technical Support and Spare Parts services, enabling the partner to package their own

services solution to provide end-to-end service provisioning to the end user. Partner brand services are sold and

delivered by service partners, with Huawei providing back-to-back support to service partners.

To complement the Huawei Co-Care program and to promote partner support and customer satisfaction,

partners may also resell Huawei Hi-Care Services to the end customer. Huawei Hi-Care services are valuable:

• As an extension of the partner services portfolio

• Where customers require service coverage delivered by Huawei

Huawei brand Services services are available for resale by channel partners but delivered by Huawei directly.

Customers

Huawei Hi-Care Services

Partner

Partner Brand ServicesSold and Delivered by CSP,

Supported by Huawei

Huawei Brand ServicesResold by Partner,

Delivered by Huawei

Huawei Service Platform Support-E/E-Learning/Simulators/TACs/Spares

Always Online

Huawei Co-Care Services

CSP: Certified Service Partner

2

The Service Go-To-Market model demonstrates the open and win-win channel philosophy of Huawei Enterprise

Business Group. By attracting and recruiting top-performance companies in the enterprise market Huawei and

partners can achieve win-win benefits and provide the best services to end users.

In cooperation with Huawei to develop enterprise markets, partners can:

• Leverage Huawei services to stand out in the market and secure a leading position in the industry.

• Improve technical capabilities through Huawei's comprehensive training and certification programs.

• Receive support from Huawei in service solutions, service delivery and service sales targets.

• Leverage Huawei's global platform to expand their business scope and customer base.

• Improve customer satisfaction and loyalty with service support from Huawei.

Partner Benefits

Huawei Partners Customers

Advantages: • Advanced technology• Innovative & broad product

portfolio• Platform support

Advantages: • Customer relationship• Vertical industry expertise• Best practices

Gains: • Accelerate market development• Improve customer satisfaction

Gains: • Enhance service capability• Extend service brand• Enrich service portfolio• Grow business with Huawei

Gains: • Business agility• Cost efficient• Higher SLA• Smart workflow

3

Huawei Enterprise Service takes an approach to service that defines the requisite activities at each phase of

whole ICT solution lifecycle. Huawei’s unified ICT services are built to standards of the Information Technology

Infrastructure Library (ITIL) and other standards-based frameworks, providing the framework and flexibility serve

key market sectors. Huawei’s lifecycle services approach is a collaborative delivery methodology that joins the

forces of Huawei, our skilled business partners, and our customers to achieve outstanding results.

Huawei Enterprise has three service groups – Professional Services, Customer Support Services, and Learning

Services – which cover the whole ICT solution lifecycle. As customer and business requirements evolve, Huawei’s

service solution team will continuously develop services to promote customer satisfaction, profitability and

revenue opportunities.

Huawei Enterprise Service Portfolio

UC&C • Network Design

• Integrated Design

• Deployment

• Migration

• Network

Integration

Implement

• Customer support Service:

Huawei Hi-Care

Huawei Co-Care

Specialized Service

IT Product (Cloud Computing

& Data centre)

Enterprise Networking

Plan Build

Training & Certification Services

Run

Unified ICT Services Portfolio

Government& Public

Large Enterprise Finance Securities and Insurance

Transportation Communication & Multi-Service Operator

Energy SMB

4

The Huawei Services Certification Program (HSCP) is a program that Huawei provides to channel partners to

certify service qualifications, confirm service capabilities and authorize and services sales and delivery as Huawei

Certified Service Partners (CSPs).

Partners are encouraged to certify their service capabilities on Unified Networking with – Routing & Switching,

Wireless LAN and Security, or with additional product domains to complement and extend their business offering.

Huawei Services Certification Program (HSCP)

Partner service capability can be certified by 9 different product domains.

Service Solution and technical capability

Tech

nica

l Ski

lls

• 1 or 2 HCNA

• Help desk 5×8 hot line

DomainRouting

& SwitchingWireless

LANSecurity

(Secospace)Cloud

ComputingVideo

ConferencingUnified

CommunicationCall

CenterStorage

& ServersTransmission

Networks

• 1 or 2 HCNA

• 1 HCNP

• Help desk 7×24 hot line

• 1 HCNA

• 2 HCNP

• 1 HCIE

• Huawei test Lab

• Help desk 7×24 hot line

3 Star CSP 4 Star CSP 5 Star CSP

HCNA: Huawei Certified Network Associate

HCNP: Huawei Certified Network Professional

HCIE: Huawei Certified Internetworking Expert

Huawei CSP certification may vary in different regions.

For the details of Huawei Certification Training Programs, please refer to Huawei Enterprise website.

5

Huawei Enterprise Service is committed to grow together with service partners to remain competitive and drive

success in the ICT service field. Huawei will continually invest on partner enablement with cost-effective training,

affordable certifications, and successful marketing programs.

Huawei Enterprise ICT Solutions. A Better Way.

Partner Enablement

Initialization Enablement

First node implementation

support

Technical News Letter

“Technical Elite” club

E-Learning Platform

Advance Tech. Training

Soft Skills training

Technical Workshop

• Real case practice• On job training instruction

• Push new technologies and product documents

• Award and incentive program for Technical Elite

• Online courses and exam.• Technical Forums/Knowledge base

• Advance troubleshooting skills• System optimization skills

• PM and Communication Skills• Customer satisfaction management

• Rapidly track the latest technologies• Interaction with partner

• Hands-on lab practice• Short-time training (<2 hours)

• Face to face with lab practice• E-Learning available

• Fast track certification available• Global Training and Exam center

Process Instruction

Specialization Training

Career Certification

Ongoing Enablement

During Certification After certification

6

Huawei Certified Service Partners benefit from

• Hierarchical Training and Certification Support – Training Center

• Technical Expert Support – Technical Assistant Center (TAC)

• Online Platform Support – Support-E

• Online Training Support – E-Learning

• Fast Supply Chain Support – Supply Center

• Contractual Delivery Support – Spare Parts Center

Huawei provides three platforms to support business expansion, through technical support from the Huawei

online support center (Support-E), Huawei TACs (Technical Assistant Centers) and through email and telephone.

Partners can develop their ICT team with Huawei 44 training centers located around the world and Huawei’s

E-Learning (an on-line training platform).

Partner Support

Training Center

Training and Certification

On-line Platform for Support and Learning

Fast Order Processing with Supply Chain

Contractual Delivery Capability based on

Various SLA

Expertise Support follow-the-sun

Online Training Platform

On-line Support Center

E-Learning

Spare Parts

Center

Supply Center

Technical Assistance

Center

7

To learn more about Huawei Enterprise ICT Solutions and our service policies, Please visit us at

http://enterprise.huawei.com/us/partners/

If you are interested in becoming our service partner, contact your local Huawei account manager or

submit an online application form at

http://enterprise.huawei.com/us/partners/channel-partners-application/channel-salepartners-register/

or contact your local Huawei partner managers.

LET’S GET STARTED

8

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Copyright © Huawei Enterprise USA, Inc. 2013. All rights reserved.

No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Huawei Enterprise USA, Inc.

General Disclaimer

The information in this document may contain predictive statements including,

without limitation, statements regarding the future financial and operating results,

future product portfolio, new technology, etc. There are a number of factors

that could cause actual results and developments to differ materially from those

expressed or implied in the predictive statements. Therefore, such information

is provided for reference purpose only and constitutes neither an offer nor an

acceptance. Huawei may change the information at any time without notice.

HUAWEI ENTERPRISE USA, INC.

20400 Stevens Creek Blvd.

Suite 200

Cupertino, CA 95014

Telephone: 1 877 9 HUAWEI (1 877.948.2934)

Email: [email protected]

Version No.: M3-022515-20130315-C-1.1

Website: http://enterprise.huawei.com/us

Trademark Notice

and HUAWEI are trademarks or registered trademarks of Huawei Technologies Co., Ltd.

Other trademarks, product, service and company names mentioned are the property of their respective owners.