Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up The User Experience from 30,000ft COMP33512 Week 01 – Lectures 01/02 Simon Harper University of Manchester Semester 2 – 2012/13 last update: January 29, 2013 The User Experience from 30,000ft 1 / 35
Website Link: http://ocw.cs.manchester.ac.uk/ux/category/week-1/ Video URL: http://youtu.be/713StcGcUf0 Slides: http://www.slideshare.net/simon-harper/user-expereince-week-1-slides
Lecture 01 - 'What Should You Expect' -- here we will discuss how the course will proceed, what you'll learn (and what you wont). We'll discuss examples of the coursework, and set out the rationale for our discussions around the course text. You'll learn what I expect from you, and what you can expect from me.
Lecture 02 - 'Everything is Wrong!' -- OK, OK - not everything is wrong, but some things are! Beyond the formal definitions of User Experience our purpose (and now yours) is to look for things which are wrong and correct them; which means you need to apply the scientific method and be critical. Here we'll discuss the fundamental purpose of User Experience work (to gauge the experience and then improve it) and finally introduce your first piece of coursework.
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up
The User Experience
from 30,000ftCOMP33512
Week 01 – Lectures 01/02
Simon Harper
University of Manchester
Semester 2 – 2012/13
last update: January 29, 2013
The User Experience from 30,000ft 1 / 35
Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up
Preamble Pop-Quiz
Listen to this track...
The User Experience from 30,000ft Defining User Experience 2 / 35
Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up
Preamble Pop-Quiz
1. What is the significance Tom’s
Diner in your everyday life?
2. Why is Tom’s Diner significant
for the User Experience?
3. What properties of Tom’s Diner
makes it so significant?
4. Why does the significance of
Tom’s Diner represent ‘Good’
science?
Figure 1. ‘Suzanne Vega in ‘Tom’s Diner’’; pg. 17
The User Experience from 30,000ft Defining User Experience 3 / 35
Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up
Preamble Pop-Quiz
1. What is the significance Tom’s
Diner in your everyday life?
2. Why is Tom’s Diner significant
for the User Experience?
3. What properties of Tom’s Diner
makes it so significant?
4. Why does the significance of
Tom’s Diner represent ‘Good’
science?
Figure 1. ‘Suzanne Vega in ‘Tom’s Diner’’; pg. 17
The User Experience from 30,000ft Defining User Experience 3 / 35
Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up
Preamble Pop-Quiz
1. What is the significance Tom’s
Diner in your everyday life?
2. Why is Tom’s Diner significant
for the User Experience?
3. What properties of Tom’s Diner
makes it so significant?
4. Why does the significance of
Tom’s Diner represent ‘Good’
science?
Figure 1. ‘Suzanne Vega in ‘Tom’s Diner’’; pg. 17
The User Experience from 30,000ft Defining User Experience 3 / 35
Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up
Preamble Pop-Quiz
1. What is the significance Tom’s
Diner in your everyday life?
2. Why is Tom’s Diner significant
for the User Experience?
3. What properties of Tom’s Diner
makes it so significant?
4. Why does the significance of
Tom’s Diner represent ‘Good’
science?Figure 1. ‘Suzanne Vega in ‘Tom’s Diner’’; pg. 17
The User Experience from 30,000ft Defining User Experience 3 / 35
Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up
Appendix A – Logistics
A Twenty-one teaching sessions with one extra to cover
revision topics grouped into double lectures on Wednesday’s from
11:00 until 13:00; in Semester 2.
B Three discussions in which the material for the coursework
will be examined; coursework will take the form of three, 250
word, discussions of key UX topics.
C I consider that you are all adults and I will treat you as such.
Attendance for all contact hours is entirely optional – however
from past years experience there is a direct correlation between
students who attend and those who get over 56% overall.
The User Experience from 30,000ft What Should You Expect? 4 / 35
...expanded in ‘Appendix A – Logistics’ (pg. 319)
Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up
Syllabus
I What Should You Expect
I Everything is Wrong!
I UX the Ghost
I Building under the Umbrella
I It’s Complicated...
I Hat Racks for Understanding!
I What People Want!
I Don’t use a Napkin!
I Effective Use
I Efficient Use
I Emotional Use
I Dynamic Use
I Judgment Without Cessation!
I Prove Yourself Wrong
I Don’t Panic!
I IRL
The User Experience from 30,000ft What Should You Expect? 5 / 35
...expanded in ‘Syllabus’ (pg. 319)
Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up
The View from 30,000ft
1. You should not confuse this high-level overview of the
domain with the knowledge you would acquire in a full
three-year degree programme.
2. Tools, techniques, and the mindset necessary to competently
approach your first user testing and user experience job.
3. Designed from a practical perspective and will enable you to
take a junior role in a user experience department, or
usability company.
4. Provide you with the overall knowledge to communicate with
others and make sensible suggestions regarding UX work.
5. Basis for future self study within the UX domain (Further
Reading and SAQs).
The User Experience from 30,000ft What Should You Expect? 6 / 35
...expanded in ‘Preamble’ (pg. 17)
Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up
Origins
“UX as the practical application of research knowledge
repurposed from other domains into the user facing software
engineering process”
I UX is still very young, however, it does bring together a
number of already established areas within the HCI field;
I It is better for you to understand Manchester’s view, while
realising there may be different ones out there and that in the
end you will need to decide, after this course, the sort of UX
you wish to do and how you think about the area; therefore,
I Our notes are from scratch; there is no set UX text (more on
this late).
The User Experience from 30,000ft What Should You Expect? 7 / 35
...expanded in ‘Origins’ (pg. 18)
Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up
Coursework Submissions
1. You should submit all 250 word coursework assignments via
Blackboard.
2. These will be checked for length and plagiarism via the
Turn-It-In system; after which point they will be graded.
3. You will receive feedback and grades within two weeks of the
submission deadline.
4. Remember you can complete all coursework –
see ‘Discussion Topics’; pg. 19 – as soon as you like – the
deadlines are your last possible chance to submit.
5. If you would like step-by-step submission instructions, or if
you would like more information on just how the scripts will
be marked then see ‘Appendix B – Coursework Submissions’;
pg. 327.
The User Experience from 30,000ft What Should You Expect? 8 / 35
...expanded in ‘Coursework Submissions’ (pg. 321)
Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up
Coursework Submissions
Remember, No exceptions, No exemptions!
I The printer will be busy – this is not an excuse – you don’t
need to print;
I If the power goes off or the computer explodes – this is not
an excuse – back-ups;
I If your Hamster dies in a horrible ‘seed-choking’ accident –
this is not an excuse;
I You haven’t got a dog – it cannot chew your answers; and
I No, your USB pen has not been abducted by aliens! But,
I If you get hit by a bus; suffer a gruesome chain-saw accident;
are attacked by a loose buffalo along Oxford Road. . . I may
be lenient.
The User Experience from 30,000ft What Should You Expect? 9 / 35
...expanded in ‘Coursework Submissions’ (pg. 321)
Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up
Coursework Submissions
Remember, No exceptions, No exemptions!
I The printer will be busy – this is not an excuse – you don’t
need to print;
I If the power goes off or the computer explodes – this is not
an excuse – back-ups;
I If your Hamster dies in a horrible ‘seed-choking’ accident –
this is not an excuse;
I You haven’t got a dog – it cannot chew your answers; and
I No, your USB pen has not been abducted by aliens! But,
I If you get hit by a bus; suffer a gruesome chain-saw accident;
are attacked by a loose buffalo along Oxford Road. . . I may
be lenient.
The User Experience from 30,000ft What Should You Expect? 9 / 35
...expanded in ‘Coursework Submissions’ (pg. 321)
Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up
Coursework Submissions
Remember, No exceptions, No exemptions!
I The printer will be busy – this is not an excuse – you don’t
need to print;
I If the power goes off or the computer explodes – this is not
an excuse – back-ups;
I If your Hamster dies in a horrible ‘seed-choking’ accident –
this is not an excuse;
I You haven’t got a dog – it cannot chew your answers; and
I No, your USB pen has not been abducted by aliens! But,
I If you get hit by a bus; suffer a gruesome chain-saw accident;
are attacked by a loose buffalo along Oxford Road. . . I may
be lenient.
The User Experience from 30,000ft What Should You Expect? 9 / 35
...expanded in ‘Coursework Submissions’ (pg. 321)
Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up
Coursework Submissions
Remember, No exceptions, No exemptions!
I The printer will be busy – this is not an excuse – you don’t
need to print;
I If the power goes off or the computer explodes – this is not
an excuse – back-ups;
I If your Hamster dies in a horrible ‘seed-choking’ accident –
this is not an excuse;
I You haven’t got a dog – it cannot chew your answers; and
I No, your USB pen has not been abducted by aliens! But,
I If you get hit by a bus; suffer a gruesome chain-saw accident;
are attacked by a loose buffalo along Oxford Road. . . I may
be lenient.
The User Experience from 30,000ft What Should You Expect? 9 / 35
...expanded in ‘Coursework Submissions’ (pg. 321)
Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up
Coursework Submissions
Remember, No exceptions, No exemptions!
I The printer will be busy – this is not an excuse – you don’t
need to print;
I If the power goes off or the computer explodes – this is not
an excuse – back-ups;
I If your Hamster dies in a horrible ‘seed-choking’ accident –
this is not an excuse;
I You haven’t got a dog – it cannot chew your answers; and
I No, your USB pen has not been abducted by aliens! But,
I If you get hit by a bus; suffer a gruesome chain-saw accident;
are attacked by a loose buffalo along Oxford Road. . . I may
be lenient.
The User Experience from 30,000ft What Should You Expect? 9 / 35
...expanded in ‘Coursework Submissions’ (pg. 321)
Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up
Coursework Submissions
Remember, No exceptions, No exemptions!
I The printer will be busy – this is not an excuse – you don’t
need to print;
I If the power goes off or the computer explodes – this is not
an excuse – back-ups;
I If your Hamster dies in a horrible ‘seed-choking’ accident –
this is not an excuse;
I You haven’t got a dog – it cannot chew your answers; and
I No, your USB pen has not been abducted by aliens! But,
I If you get hit by a bus; suffer a gruesome chain-saw accident;
are attacked by a loose buffalo along Oxford Road. . . I may
be lenient.
The User Experience from 30,000ft What Should You Expect? 9 / 35
...expanded in ‘Coursework Submissions’ (pg. 321)
Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up
Coursework Submissions – Plagiarism
Don’t Do It!
The User Experience from 30,000ft What Should You Expect? 10 / 35
...expanded in ‘Coursework Submissions’ (pg. 322)
Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up
Discussion Topics Coursework # 1
‘Understanding, Scoping and Defining User Experience: A Survey
Approach’ (10 Marks) – this work will enable you to understand
the scope and the inconsistencies still present within the UX
domain. It will enable you to understand that the definition of UX
is not yet fixed and is someway based on the interpretation of the
practitioner.Effie Lai-Chong Law, Virpi Roto, Marc Hassenzahl, Arnold P.O.S. Vermeeren, and Joke Kort., Understanding,scoping and defining user experience: a survey approach., In Proceedings of the 27th international conference onHuman factors in computing systems, CHI ’09, pages 719–728, New York, NY, USA, 2009. ACM., ISBN978-1-60558-246-7., http://doi.acm.org/10.1145/1518701.1518813., URLhttp://doi.acm.org/10.1145/1518701.1518813.
The User Experience from 30,000ft What Should You Expect? 11 / 35
Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up
Discussion Topics Coursework # 2
‘Designing the Star User Interface’ (10 Marks) – the Star
interface is really where all GUI interfaces began. It takes the user
as a first and primary priority in the design and it is inconceivable
that you do not have an awareness of these classic design
principles as perspective computer science graduates.D. C. Smith, C. Irby, R. Kimball, B. Verplank, and E. Harslem., Designing the star user interface., BYTE, 7(4):242–282, 1982., URL http://www.guidebookgallery.org/articles/designingthestaruserinterface.
The User Experience from 30,000ft What Should You Expect? 12 / 35
Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up
Discussion Topics Coursework # 3
‘Voice Loops as Cooperative Aids in Space Shuttle Mission
Control’ (10 Marks) – this paper shows just how far UX and the
techniques which it inherits from human computer interaction can
go. We are mainly concerned with systems and objects which are
purely commercial, however, in this case failures in the human
interface can have serious consequences for a real-time mission,
including the loss of the vehicle. Further, these kind of UX
techniques can also be found in other critical interface
components such as those controlling nuclear power stations or
fly-by-wire aircraft.Jennifer C. Watts, David D. Woods, James M. Corban, Emily S. Patterson, Ronald L. Kerr, and LaDessa C.Hicks., Voice loops as cooperative aids in space shuttle mission control., In Proceedings of the 1996 ACMconference on Computer supported cooperative work, CSCW ’96, pages 48–56, New York, NY, USA, 1996.ACM., ISBN 0-89791-765-0., http://doi.acm.org/10.1145/240080.240188., URLhttp://doi.acm.org/10.1145/240080.240188.
The User Experience from 30,000ft What Should You Expect? 13 / 35