UTHSCSA Student Satisfaction Survey Report Academic Year 2013-2014 1 | Page Report Summary In order to better understand the student experience at UTHSCSA, UTHSCSA students, who were enrolled in courses in spring 2014, were invited to participate in the Student Satisfaction Survey. This survey was the first campus-wide student survey in three academic years. Participation in the survey was voluntary and confidential. Data collection, data analysis, and report writing was done by the Office of Institutional Research. This year’s Student Satisfaction Survey focused on the following topic areas: general attitudes toward UTHSCSA, reasons for attending UTHSCSA, academic advising, student financial aid, the campus environment, parking, safety, food services, Gold’s Gym, Office of the Registrar and registration, course information, faculty, the library, technology, and the UTHSCSA website. Key Findings Overall, students were highly satisfied with UTHSCSA’s student services. Financial Aid, Gold’s Gym, the Office of the Registrar, and the Library were viewed favorably by students. In addition, students were positive about academic advising (when they received it), their safety on campus, and the UTHSCSA website. The survey also revealed several areas of concern. In order to be labeled an area of concern, one-fifth or 20% of the students who responded to a survey item had to respond negatively to the item. For example since more than 50% of students disagreed with the item, “I feel there is enough parking available”, it was labeled an area of concern. The following 16 areas of concern were identified. • Some students felt that student concerns were not being addressed by leadership. • Almost half of students reported not receiving academic advising. • Teaching and Instructional Lab equipment was outdated. • Classroom equipment was outdated. • Parking • Students reported not knowing where to go in an emergency. • Food services • Students did not know when registration starts. • Students could not find academic calendars. • Students found school catalog uninformative and not easy to use. • Students reported difficulty taking courses across schools. • Course evaluations were not adequate measures of instructor performance. • Students reported not being satisfied with the quality of teaching. • Students were unsure where to go in their departments or programs if they had a problem with faculty. • Students reported too few places to charge laptops, cell phones, and tablets. • Finding information on the UTHSCSA website was sometimes difficult.
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UTHSCSA Student Satisfaction Survey Report
Academic Year 2013-2014
1 | P a g e
Report Summary
In order to better understand the student experience at UTHSCSA, UTHSCSA students, who were enrolled in courses in spring 2014, were invited to
participate in the Student Satisfaction Survey. This survey was the first campus-wide student survey in three academic years. Participation in the
survey was voluntary and confidential. Data collection, data analysis, and report writing was done by the Office of Institutional Research.
This year’s Student Satisfaction Survey focused on the following topic areas: general attitudes toward UTHSCSA, reasons for attending UTHSCSA,
academic advising, student financial aid, the campus environment, parking, safety, food services, Gold’s Gym, Office of the Registrar and
registration, course information, faculty, the library, technology, and the UTHSCSA website.
Key Findings
Overall, students were highly satisfied with UTHSCSA’s student services. Financial Aid, Gold’s Gym, the Office of the Registrar, and the Library
were viewed favorably by students. In addition, students were positive about academic advising (when they received it), their safety on campus, and
the UTHSCSA website.
The survey also revealed several areas of concern. In order to be labeled an area of concern, one-fifth or 20% of the students who responded to a
survey item had to respond negatively to the item. For example since more than 50% of students disagreed with the item, “I feel there is enough
parking available”, it was labeled an area of concern. The following 16 areas of concern were identified.
• Some students felt that student concerns were not being addressed by leadership.
• Almost half of students reported not receiving academic advising.
• Teaching and Instructional Lab equipment was outdated.
• Classroom equipment was outdated.
• Parking
• Students reported not knowing where to go in an emergency.
• Food services
• Students did not know when registration starts.
• Students could not find academic calendars.
• Students found school catalog uninformative and not easy to use.
• Students reported difficulty taking courses across schools.
• Course evaluations were not adequate measures of instructor performance.
• Students reported not being satisfied with the quality of teaching.
• Students were unsure where to go in their departments or programs if they had a problem with faculty.
• Students reported too few places to charge laptops, cell phones, and tablets.
• Finding information on the UTHSCSA website was sometimes difficult.
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Academic Year 2013-2014
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Comments
Student were given the opportunity to voice their opinions in 16 different open-ended questions. Students were very thoughtful in their responses.
Each school will receive open-ended responses from their students.
Methodology
A total of 3,184 students were asked to complete the student satisfaction survey online. 1,373 students completed the survey online for a response
rate of 43.1%. Compared with the last student services survey, the Office of Institutional Research more than doubled the number of students who
responded.
The Dillman method, which uses several contacts with respondents to increase response rates, was used to contact students who registered for
courses in spring 2014. Students were sent letters to their email addresses with a link to the survey. Students were sent emails over the month of April
until they completed the survey. A student could have potentially been e-mailed six times to complete the survey. In addition to emails, the Office of
Institutional Research used flyers, electronic billboards and a lottery (where the winner received a Kindle Fire) to increase response rates.
Many offices and departments that provide student services were asked to help with writing survey items.
Reading and Understanding Tables
I. Survey items with similar topics were grouped together. For example, all advising items were grouped in the same table.
II. Titles of the tables are at the top of the table.
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Academic Year 2013-2014
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III. Actual survey items are located on the left side of the table.
IV. Standard Likert-like scale was used for most items. N is the number of students that indicated that level of agreement. % is the percentage of
students who indicated that level of agreement. Percentage may not total to 100% due to rounding error.
V. Total is the total number of students who responded to the item. Students who indicated “Do Not Know” or “NA“ were removed from the
total. Total is also the denominator of the percentages.
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Index of Tables
I. General Attitudes Toward UTHSCSA pg. 5
II. Reasons for Attending UTHSCSA pg. 6
III. Was Academic Advising Given pg. 7
IV. Academic Advising pg. 7
V. FAFSA pg. 8
VI. Scholarship pg. 8
VII. Veterans Assistance pg. 9
VIII. Office of Financial Aid pg. 10
IX. Number of Visits to Financial Aid pg. 10
X. Campus Environment pg. 11
XI. Parking pg. 11
XII. Safety pg. 12
XIII. Food Services pg. 12
XIV. Gold’s Gym pg. 13
XV. Office the Registrar pg. 14
XVI. Registration Services pg. 15
XVII. Catalog, Academic Calendar, Degree Audits, Registration Website pg. 15
XVIII. Course Information pg. 16
XIX. Faculty/ Faculty Issues pg. 17
XX. Library pg. 18
XXI. Library Online pg. 19
XXII. General Technology pg. 19
XXIII. UTHSCSA Website pg. 20
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General Attitudes Toward UTHSCSA
Strongly
Agree Agree Disagree
Strongly
Disagree
Survey Items N % N % N % N % Total
I feel student concerns are addressed by UTHSCSA leadership.
214 17.20% 774 62.30% 190 15.30% 65 5.20% 1243
My education at UTHSCSA is worth the cost. 445 34.00% 725 55.50% 99 7.60% 38 2.90% 1307
I would encourage my friends and family to receive their education at UTHSCSA.
394 30.50% 677 52.50% 165 12.80% 54 4.20% 1290
I seldom get the runaround when seeking information at UTHSCSA.
228 18.00% 673 53.20% 271 21.40% 93 7.40% 1265
I think UTHSCSA has a good reputation in the community. 462 36.10% 767 59.90% 42 3.30% 10 0.80% 1281
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Reason for Attending UTHSCSA
Major effect
on my
decision
Moderate
effect on my
decision
Minor effect
on my
decision
No effect on
my decision
Survey Items N % N % N % N % Total
Good ranking in external resource 147 31.70% 165 35.60% 80 17.20% 72 15.50% 464
Opportunities to serve in the local community 98 21.00% 109 23.40% 93 20.00% 166 35.60% 466
Opportunities to serve in the global community 79 17.20% 98 21.40% 83 18.10% 198 43.20% 458
Recommendation from a professor or mentor 95 21.20% 98 21.80% 58 12.90% 198 44.10% 449
Strong reputation for my particular specialty 162 35.10% 127 27.50% 68 14.80% 104 22.60% 461
Conducts significant research in my chief areas of interest 79 17.80% 67 15.10% 99 22.20% 200 44.90% 445
Formed a good impression during my interview 186 42.90% 104 24.00% 43 9.90% 101 23.30% 434
Have family or personal ties to the area 128 28.10% 57 12.50% 44 9.60% 227 49.80% 456
Want to live and work in the area after graduation 111 24.40% 86 18.90% 52 11.40% 206 45.30% 455
Less expensive than other schools 160 34.70% 108 23.40% 62 13.40% 131 28.40% 461
Research laboratories are equipped with the latest equipment.
179 26.40% 388 57.20% 83 12.20% 28 4.10% 678
Research laboratories are safe. 224 33.40% 421 62.80% 18 2.70% 7 1.00% 670
Classrooms are equipped with the latest equipment. 211 17.50% 631 52.40% 255 21.20% 107 8.90% 1204
Parking
Strongly
Agree Agree Disagree
Strongly
Disagree
Survey Items N % N % N % N % Total
I feel there is enough parking available. 105 8.90% 485 41.10% 329 27.90% 260 22.10% 1179
The parking fees are reasonable. 67 5.70% 412 35.10% 411 35.00% 284 24.20% 1174
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Safety
Strongly
Agree Agree Disagree
Strongly
Disagree
Survey Items N % N % N % N % Total
I feel safe when I attend my courses. 584 47.00% 645 51.90% 8 0.60% 5 0.40% 1242
I feel safe in the parking lots/ garages. 375 30.70% 697 57.10% 124 10.20% 25 2.00% 1221
I know where to go in an emergency. 277 22.90% 602 49.80% 286 23.70% 44 3.60% 1209
I have signed up for the emergency alert system. 465 39.50% 593 50.40% 103 8.80% 16 1.40% 1177
Food Services
Strongly
Agree Agree Disagree
Strongly
Disagree
Survey Items N % N % N % N % Total
Food service hours are acceptable. 132 11.70% 628 55.60% 290 25.70% 79 7.00% 1129
Overall, I am pleased with food services on campus. 115 10.10% 589 51.70% 287 25.20% 148 13.00% 1139
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Gold’s Gym
Strongly
Agree Agree Disagree
Strongly
Disagree
Survey Items N % N % N % N % Total
The facilities at the Campus Fitness Center (Gold's Gym) met my fitness needs.
438 49.00% 412 46.10% 32 3.60% 11 1.20% 893
I was satisfied with the times that exercise classes were offered at the Campus Fitness Center (Gold's Gym).
333 44.70% 344 46.20% 52 7.00% 16 2.10% 745
The exercise equipment available at Campus Fitness Center (Gold's Gym) met my needs.
397 45.00% 427 48.40% 38 4.30% 21 2.40% 883
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Office of the Registrar
Strongly
Agree Agree Disagree
Strongly
Disagree
Survey Items N % N % N % N % Total
When I contacted the Office of the Registrar, I was assisted in a reasonable period of time.
194 36.40% 306 57.40% 22 4.10% 11 2.10% 533
The Office of the Registrar staff member(s) seemed willing to 'go the extra mile' to help meet my needs.
144 28.70% 251 50.00% 81 16.10% 26 5.20% 502
The Office of the Registrar staff member(s) were professional.
189 35.90% 313 59.50% 14 2.70% 10 1.90% 526
The Office of the Registrar staff member(s) answered my questions in an easy to understand way.
182 34.20% 302 56.80% 33 6.20% 15 2.80% 532
When I contacted the Office of the Registrar, I found the staff to be easily accessible by phone, e-mail, or in-person.
180 34.50% 287 55.00% 41 7.90% 14 2.70% 522
If my request could not be immediately satisfied, the Office of the Registrar staff member(s) gave me a clear understanding of the steps needed for resolution.