Easy returns keep your customers coming back Consumers are willing to buy more merchandise online as long as returns or exchanges are easy and economical, which can have a significant impact on your bottom line. USPS makes returns easier for you and your customers with pre-printed return labels, convenient drop-off locations and free Package Pickup at any home or office in the United States. Improve the customer experience with USPS return label options We have multiple return label options, so you can choose the best fit to offer your customers: Print Return Labels Include a return label in each outbound shipment. Electronic Return Labels Have your call center e-mail a return label directly to your customer or give your customer the option to print a label directly from your website. Mail Return Labels Request that USPS deliver a Print and Deliver Service return label directly to your customer’s mailbox. Pickup Return Labels Have your customer pick-up a Print and Deliver Service return label at any of our 31,000 Post Office™ locations or at a Self-Service Kiosk. ® USPS works for your business Regardless of your industry, we have a returns solution that can be customized for your business. With USPS services, you benefit from: • No charge for pre-printed return labels until they are used • A variety of speeds • Visibility at key points with USPS Tracking® • International returns to both Canada and Australia • No start-up fees for permits Why USPS is the best choice for returns • Free Package Pickup, even on Saturdays 2 • No fuel surcharges • Priority Mail® boxes can be delivered right to your customer’s address • Flexible options for merchants and customers to print return labels • Predictable, up-front pricing to help you plan better and stay within your budget • No permit or annual account maintenance fees USPS ® Returns Solutions USPS ® « Shipping: USPS Returns Solutions 17USPSRTNSOL116 1 Source: E-commerce Product Return Rate – Statistics and Trends [Infographic]. | The Invesp. 2 For details on free Package Pickup, please visit usps.com/pickup. Some restrictions may apply. Except when Saturday is a national holiday. 92% of consumers will buy again from a retailer if returns are easy. 1