Using Technology to Reinvent & Reinvigorate your Program Delivery Presented by: Dean Rosenberg Abaris Technologies.

Using Technology to Reinvent & Reinvigorate your Program Delivery

Presented by:Dean RosenbergAbaris Technologies

2Confidential

Technology is not just for Fortune 500 companies anymore!

• Big budgets, big staff, and “big iron” not required

• Non-profits have unprecedented access to technology

• In this session we will “unlock the secrets” to leveraging technology in your program delivery

3Confidential

Reinvent & Reinvigorate…

• Using new tools

• Using new technology

• But most of all, using new ideas!

4Confidential

Today’s Session

• Learn the tools and technologies available to nonprofits

• Hear from real NPOs how they leveraged technology to reinvent and reinvigorate

• How to apply what you have learned to your own organization

5Confidential

About your Session Host

Dean RosenbergExecutive Vice PresidentAbaris Technologies

Phone: 858-550-0567 x125

E-mail: [email protected]

6Confidential

Abaris Mission

“To apply technology solutions that help organizations perform

more effectively”

7Confidential

Special Guests

• Marjorie Fox, Human Development Foundation

• Terry Wilcox, Council of Community Clinics

8Confidential

Today’s Agenda

• Overview of tools and technologies available to non-profits [20 minutes]

• Real-world case studies [30 minutes]

• Session participation [20 minutes]

9Confidential

Tools and Technologies

• How will you reinvent & reinvigorate your program delivery?– Improved customer care and service– Knowledge management– Collaboration and communication– Fund development– New revenue opportunities– Expand reach– Increase exposure/press– Reduce cost

10Confidential

Tools and Technologies

• Tools to get you there…– Software– Web sites, services, and hosting– Consultants

11Confidential

Tools and Technologies - Software

• First, start by leveraging what you already have– Most organizations use 5% of their software’s features

and functions– There’s a goldmine in the other 95%

• Groupware• E-mail• Advanced “Office” - Mail merge, form automation, etc.

12Confidential

Tools and Technologies - Software

• Next, you are a NPO… exploit it!– Take advantage of special pricing– http://www.techsoup.org

• Finally, consider open source and shareware– http://www.shareware.com– http://www.download.com– http://www.opensource.org

13Confidential

Tools and Technologies - Web

• Use the web to reinvent and reinvigorate– Expand customer service– Enhance Fund development– Collaborate and communicate– Generate revenue– Reduce costs

14Confidential

Tools and Technologies - Web

• Hosting and ASPs – you don’t have to do it all– E-mail marketing– Payment processing– Example: http://www.kintera.com

15Confidential

Tools and Technologies - Consultants

• Let the experts help. It’s less expensive than you might expect– CompuMentor– InfoTap– Local consultants

16Confidential

Case Study

Human Development Foundation

Marjorie Fox, Executive Director

17Confidential

Case Study

Council of Community Clinics

Terry Wilcox, Manager of Data Warehouse and Business Analytics

18Confidential

Case Study – Council of Community Clinics

• Consortium of 20 non-profit health centers in San Diego County

• Initial mission was advocacy and group purchasing

• Launched the “Technical Services Organization” (TSO) to provide centralized hosting and support of clinic systems

• Parlayed the TSO into a $1.4 million HCAP grant

19Confidential

Case Study – Council of Community Clinics

• About the Diabetes Registry…– Primary purpose is to improve care and outcomes of

uninsured and underinsured patients– Key component is registry software– We needed a way to support data collection and

analysis of diabetes care data across all participating clinics

Registry ImportServer

Registry AnalysisServer

VPN

Web-based data analysisfor authorized users

CentralRegistry

RPMS(2 Clinics)

Chronic Disease Registry(8 Clinics)

SQL ServerDBMS

Practice ManagementSystems

Interfaces from allRelevant Systems

Clinic DiabetesRegistries

Central DiabetesRepository

PECS(2 Clinics)

RIS receives clinicdata, translates tocommon format,

archives to DBMS

RAS provides datawarehouse services

including customreporting, charts,multidimensional

analysis

Data

Load

to

RegIstrIes

RegIstry

Import

to

Central

DBMS

Laboratory Systems

Pharmacy Systems

Central Diabetes Registry Plans

21Confidential

Case Study – Council of Community Clinics

• Enterprise system on a NPO budget– Leverage public domain registry software– Modify the software as needed– Test and train– Deploy!– Next step is building out the data warehouse

22Confidential

Case Study

San Diego-Tijuana Border Initiative

Veronica Baeza, Coordinator

23Confidential

Case Study – Border Initiative

• The San Diego-Tijuana Border Initiative is a bi-national coalition whose mission is to encourage closer collaboration among social and community service providers in the region with the specific intent of promoting institution building and policy development for issues of equal importance to both sides of the border.

24Confidential

Case Study – Border Initiative

• The Binational Prevention Information Clearinghouse (BPIC) project is a web-based binational substance abuse information database and clearinghouse– Public– Bilingual– Increases knowledge sharing among professionals– Enhances the core mission

25Confidential

Session Participation – Let’s talk about you…

• How will you reinvent and reinvigorate your program delivery?– Improved customer care and service– Knowledge management– Collaboration– Fund development– New revenue opportunities– Expand reach– Increased exposure/press– Reduce costs

26Confidential

Session Participation

Questions, Answers, Thoughts, and Comments

27Confidential

Thank you for your participation

Using technology to reinvent and reinvigorate your program delivery

It has never been easier!

28Confidential

AIRSIS Contact Information

AIRSIS, LLC

6215 Ferris Square, Suite 120San Diego, CA 92121

Phone: 858-455-0063Fax: 858-550-0564Email: [email protected]: http://www.airsis.com