1 Using + social media = fail Participation reveals real ROI for everyone involved
Oct 22, 2014
1
Using + social media = fail
Participation reveals real ROI for everyone involved
2
The future isn’t digital
3
What’s the next tool?
4
What’s the next tool?
5
What’s the next tool?
6
What’s the next tool?
7
What’s the next tool?
8
Don’t need to worry about that
• Worry less about what the tech is
• Understand what people are doing, with each other, with the tech
9
The future is self-organised
• The social technologies we now have bring people together; people who care about the same things
• They find each other, they create their own content, they distribute it to each other
10
Wiki-fixing the world
• They aren’t sitting around waiting to be told what to do.
• They are getting on with wikifixing the world, niche by niche.
11
Social + Media = change
12
No social without media• The media side is where we pass on messages
from one to another, do the viral thing, create content and publish it - in social networks and on blogs and in tweets.
• It is where we fulfil those multiple roles that once were the sole domain of the media industry - we publish, we advertise and market (to our peers).
• We distribute: through peer-to-peer pass on.• We do it all in networks rather than channels,• Real-time rather than their time • Many-to-many rather than one-to-many.
13
It’s Media, Jim, but not as we know it
This is where any and everyone:• Creates the content• Distributes the content• Controls their own user
experience.• Where the user (not your
website) is the destination now
14
You can’t buy space in their conversations
...or target all the niches they form
15Apr 7, 2023 15
THE STAGE
Scale = audience = where the eyeballs have gone
Message broadcast at audience
16Apr 7, 2023 16
THE STAGE
But in (social) networks the broadcast message doesn’t arrive
17Apr 7, 2023 17
They aren’t looking at The Stage.
They are looking at each other
Scale = lots of communities of purpose = where the eyeballs are focused
18Apr 7, 2023 18
• They share messages among their groups.• They adapt them to suit their groups • They make the message theirs
We share what we think is cool with people who (we think) will think its cool, too
19Apr 7, 2023 19
• The groups are not fixed (adhoc).• The message spreads when the groups reform around a new purpose
Users select what they think is cool (has utility) to take with them on their journey
20Apr 7, 2023 20
Participants adapt the message
to suit the group they wish to share it with
The people best-placed to adapt the message are in the group, not on the stage
21Apr 7, 2023 21
And so it continues; the message evolving to
survive. Or it dies out
We share what we think is cool. That which we co-create, we embrace
22Apr 7, 2023 22
They aren’t your groups they are theirs
They aren’t your messages they are theirs
Communication is not done to them, it is done by them
23
But where’s the value?
• It isn’t in the fact that comms happen
24
But where’s the value?
• It isn’t in the fact that comms happen• It is in what happens as a result of those
comms
25
But where’s the value?
• It isn’t in the fact that comms happen• It is in what happens as a result of those
comms• It is in what people are doing together with
‘the tech’.
26
The real ROI is wiki-fixing the world
• The value of the comms is in what all our expressions of meta-data lead to:
• New, fast, user-centric, efficiencies through group-forming.
• Our media-like activity brings us together with people seeking to solve the same problem or improve the same experience that matters to us.
• This is where the efficiencies happen. Niche by niche.
27
A small example
• A social technology (Twitter) is created (social)• I (social) tweet a complaint about a brand (media)• A person (social) representing the brand uses social tech to listen (social)• The person (social) contacts me (media)• We engage in conversation (media)• My problem is resolved (social)• The person representing the brand (social) discovers a way to improve their
current system - making it more efficient for all (social)• I (social) tweet to say how pleased I am with outcome (media)• I (social) recommend the brand rep to my peers (social)
28
• Twitter• Facebook apps• The iPhone app
shop• Wikipedia (of
course)
Other examples
29
But it’s not just in the valley...
30
Making a dog’s dinner out of social media...
Del Monte's participation in social media resulted in the co-creation, from R&D to successful market launch in stores, of a new pet food.
They made a dog's dinner of it - in six weeks. (May 09)
31
Barking up the right tree
32
It’s a fitness landscape out there...
• Only the best adapted survive
33
More pegs, more round, more often
34
Throw away your hammers; open your doors
35
Broken business• Inspired by Clay Shirky: • ‘A screen that ships without
a mouse, ships broken’)• Media that publishes witho
ut a comment box, publishes broken
Publishing without being open to contribution, is the wrong model for the networked world:
36
Your opinion counts for zipExtraordinary attitude says:• There, I'm done. • That's all you need to know. • All your questions have been
answered - because I say so.• This is as good as it gets.• Me producer, you consumer.• Me expert, you little
man/woman.• Nothing to be challenged
here. Move along• Your opinion counts for zip
37
'A business that operates without a comment box, operates broken'
38
Open for business
• A business that fails to open to the riches of feedback loops, real-time co-creation and wikifixing of the power of the network is a business at risk of being defeated by those that are.
• Next to those from the self-organised future, it is broken.
'A business that operates without a comment box, operates broken'
39
Landroverowner
• Crowd sourced QA• Made something they
wanted• Made something they
defended• Made something they
marketed
flickr.com/photos/indigoprime
40
Listen and learn• @BTCare• District Council Services• Etc etc etc…
41
What the money is waiting to follow
• 300m on Facebook; 59m on Twitter - but where’s the business model?
• The emerging value of social tech is not in the platforms, tools or the comms – it is in efficiencies they bring
42
Social + Media = direct ROI
• Adapting business to the networked world shows direct return on investment
• It streamlines businesses, creates new orders of efficiency in everything from product development, to marketing, to recruitment, to you name it...
• It delivers business models (and businesses) adapted to the networked world.
• That enables businesses to thrive in a rapidly transforming world.
43
RememberIt ain’t social+media if it doesn’t change your business
44
I don’t have all the answers
• The people who can make the biggest difference to your company or organisation don’t work for it.
• Adapting to the network means that they can
45
David CushmanManaging DirectorNinety10group.com
[email protected] or text +44 (0)7736 353590FasterFuture.blogspot.comtwitter.com/davidcushman
Apr 7, 2023 45
46
All images
• All images in this presentation are available under a creative commons licence on Flickr.com