A Presentation in Support of Promoting Future Trail Town Hazard, Perry County on Social Media Ngoc-Anh Cao Entrepreneurship for the Public Good Program Berea College, Berea, Kentucky June 27, 2014
Sep 08, 2014
A Presentation in Support of Promoting Future Trail Town Hazard, Perry County
on Social Media
Ngoc-Anh Cao
Entrepreneurship for the Public Good ProgramBerea College, Berea, Kentucky
June 27, 2014
Why Adventure Tourism?
• Total Water Trips in East South Central in 2012: - Day Trips: 6,866,346- Overnight Trips: 5,221,441
• Average trip expenditures:- Per a Water Day Trip: $58.94- Per a Water Overnight Trip: $171.17
• How much money are we probably missing in Perry County?- From Water Day Trips: $843,130- From Water Overnight Trips: $3,723,975
Example of Damascus, Virginia
Work done by students of the Entrepreneurship for the Public Good Program, Berea College in Summer
2014
1. Who we have met2. What we have done3. What we want to do
EPG students meet with Madison County Judge Executive Kent Clark
EPG students with Mayor Jason Medley of Trail Town Livingston, KY
EPG students listen to Shad Baker, UK Extension Agent in Letcher County, a catalyst of the Whitesburg Trail Town
EPG students at the Chamber of Commerce meeting, Leslie County, to introduce the significant benefits of adventure tourism
EPG students meet with Tawny Hoggs, Program Development Director at LKLP CAC, Inc. and John Epperson, Perry County Emergency Management Director
EPG students as adventure tourists on the Virginia Creeper Trail
EPG students rock climbing at Red River Gorge
EPG students prepare to zip line in Red River Gorge, Wolfe County
EPG students map the ATV trail in Leslie County with the help of local community
EPG students kayak on the Middle Fork river in Leslie County and map the river trail
EPG students meet with Sue Thomas, Manager at Buckhorn Lake State Resort Park
EPG students visit the Victorian Bed and Breakfast Harmony House
EPG students with the owner of Amish Deli & Grill Restaurant
EPG students visit Bobby Davis Memorial Park & Museum
ENVIRONMENTHigh ceiling, Cream-colored walls, Bright yellow lights, Several mirrors, Beautiful wooden furniture, Neatly arranged bottles, Soft instrumental music, Not very spacious, Cool temperature, Invisible security, Cash register at the corner, Stay longer, Influential,Another room: light blue walls, more spacious.
BEFORE ENTERINGClear sign (especially “Open for tasting”), Door closed but feels inviting, Beautiful house with beautiful surroundings
PERSONELImmediately, No Script, Ratio 2:6, Female, Age 30-50, Uniforms, Matching store image.
PRODUCTSOlive oil, Central shelves and display tables around the store, Arranged by brands, Sample available, Price on each bottle, Special products on 2nd floor
CUSTOMERSCustomers with friends and salespersons,Male and Female, Aged 25+, Same directions (inexperienced and experienced), 15 minutes or longer,Tasting available, Mission & Browsing.
ABINGDON OLIVE OIL COMPANY
Example of Store Observation Lab – Research on Local Businesses
EPG Students create social media reviews about Local Assets/Businesses
Map of the Middle Fork 7.5-mile River Trail in Leslie County
Map of the 27-mile ATV Trail in Leslie County
What Is Missing?
1. Presence of local assets/businesses on social media 2. Study on customers’ demographics
Why Social Media?
Hazardperrytourism.com
Social Media Platforms
TripAdvisor
* 150+ Millions Destination Reviews, 4+ Million Businesses and Destinations, 100 Million Downloads of Mobile App* Who use TripAdvisor? - Aged 45 - 70, primarily baby boomers, - 90% have household income 75k+, - 45% of users have children, - 35% of new TripAdvisor reviews are from FB connected
members.
Hazard, Perry County on TripAdvisor
Yelp
* 74,000 business accounts, 132 millions visitors monthly, 57 million business reviews, 200,000 calls daily* Who use Yelp? - Aged 35 - 54, - some college, - $100k household income (36% of reviews), - 60% of searchers come from Mobile
Hazard, Perry County on Yelp
* Over 1 billion users, over 67% of Internet users are on Facebook, the most popular mobile app* Who use Facebook? - aged 25-34 (24%), 35-54 (31%), 55+ (15%)- 55+ years old have grown by 80%; some college- 73% of internet users with incomes over $75K+ are on FB- about 50% of all FB users login daily via mobile
A Local Restaurant in Hazard, Perry County on Facebook
Who Are Your Customers?
An Example of Studying Customers’ Demographics – Survey in Abingdon, VA
A 36-Hour Travel Plan in Perry County
An example of “Selling to the People” in tourism
Personas
Friday, 5:00 pm – Harmony House Bed & Breakfast
Friday, 5:00 pm – Harmony House Bed & Breakfast
Saturday, 9:00 am – Canoeing
Saturday, 12:00 pm – Lunch at Amish Deli & Grill
Saturday, 1:30 pm – The Mother Goose
Saturday, 2:30 pm – Challenger Learning Center
Saturday, 4:30 pm – Bobby Davis Memorial Park & Museum
Saturday, 6:00 pm – Dinner at Treehouse Café & Bakery
Saturday, 7:30 pm – Downtown Discovery
Saturday, 7:30 pm – Downtown Discovery
Sunday, 9:00 am – Holiday Farm and Garden
Sunday, 11:00 am – Lunch at Jabo’s State of Mind
Sunday, 1:00 – Buckhorn Log Cathedral
Sunday, 3:00 pm – Scenic View & Canoeing on Buckhorn Lake
After the trip
The whole family were very satisfied as they had a very meaningful and relaxing time together. David was delighted because he could show his kids where they are originally from. The children were happy because it was the first time they have experienced the taste of Appalachia. Reagen was very happy and she shared that with other travelers on TripAdvisor, Yelp and Facebook. Also she kept talking about the trip with people who do charity with her. Many more people heard about Hazard, Perry and wanted to go there. Financial Impact on the local community: $1000 in total Travel: $100 Lodging: $500 Food: $200 Souvenirs: $200
WHAT IS THE NEXT STEP?1. Motivate the increasing presence on social media of local assets/businesses
2. Focus on multi-county trail to take advantage of more the natural resources and local assets by signing the letter in support of City of Buckhorn to become a trail town.
THANK YOU!
July 3, 2014 Ngoc-Anh Cao 36 Hours in Perry County