Sakai at The Claremont Colleges Elizabeth Hodas Director, Educational Technology and Media Services Harvey Mudd College
Sakai at The Claremont Colleges
Elizabeth HodasDirector, Educational Technology and Media Services
Harvey Mudd College
The Claremont Colleges Consortium• 5 Undergraduate institutions:
• Pomona College (1887)• Scripps College (1926)• Claremont McKenna College (1946)• Harvey Mudd College (1955)• Pitzer College (1963)
• 2 Graduate institutions• Claremont Graduate University (1925)• Keck Graduate Institute (1997)
• Claremont University Consortium (1925) • Provides central services such as benefits and purchasing.
Sakai at TCC• Pilot program of Sakai at HMC in Fall 2005. In
production at HMC in Spring 2006. • In April 2006 the Academic Deans Council mandates
Sakai as the replacement for WebCT at all of The Claremont Colleges.
• HMC is chosen as “lead college” for Sakai.• Sakai in production at all 7 institutions in Fall 2006.
Sakai Implementation and Administration
• Sakai Implementation Team (SIT) coordinated implementation of Sakai at all 7 institutions.
• After implementation the team was renamed Sakai Administration Team (SAT).
• Comprises at least one member from each institution and from the Libraries.
Claremont-wide decisions
• Course sites are created automatically for all courses
• Registered users can create project and portfolio sites
• Users can add guest accounts to their sites
Support Structure for Sakai
• As lead college for Sakai, HMC hosts and maintains the Sakai application for The Claremont Colleges.
• At HMC, Tier 1 issues are handled by the Help Desk, Tier 2 issues by Educational Technology, and Tier 3 by the Sakai Administrator.
Support, cont’d• At the other Claremont Colleges Tier 1 and Tier 2 issues
are handled at the local level by Help Desk and/or Instructional Technology.
• Some colleges have chosen to handle all Sakai support in their Instructional Technology unit.
• Tier 3 requests and escalated issues are sent to HMC Help Desk and assigned accordingly.
• Created accounts for each college that are automatically added to each course site with maintain role. Used by IT staff for faculty support.
Examples of Issues• Tier 1:
• User can’t login• User can’t find their Sakai site
• Tier 2:• Faculty needs advice on which tools to use• User needs help with more advanced tool
• Tier 3:• Bug report• Feature request• Course imports
Next steps
• Develop project management strategy for Tier 3 issues.
• Would allow for better prioritization of bug fixes, feature requests, etc.
• Better tracking of support time provided by HMC.
• Also developing a formal SLA between HMC and The Claremont Colleges.
SAKAI SUPPORT FROM A CLIENT/USER PERSPECTIVE
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Benjamin RoyasInstructional Technology Specialist
Claremont McKenna College
Tier 1: The Easy Stuff
• Immediate resolution via phone or email• Users can’t login
• Check/verify username• Remind user of password conventions (case sensitive,
etc.)• Remind guest accounts not to use School Selector pull-
down menu when logging in• Guest password reset tool
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Tier 1: The Easy Stuff
• User can’t find course site• Explain tabs and “More…” pull down-menu
• User needs access to a particular course site• CGU students (manually add)• Re-activate inactive student accounts
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Tier 2: Intermediate Issues
• Helping faculty with advanced tools• Troubleshooting, set-up, training• Gradebook, Tests & Quizzes
• Creating and managing guest accounts• Auditors• Troubleshooting/training
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Tier 2: Intermediate Issues
• Managing student accounts• Auditors, TAs, etc.
• Importing materials/tools from older course sites• Old WebCT archives• Older Sakai course sites
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Tier 3: The Difficult Stuff
• Beyond the scope of Inst. Technologist• Admin intervention required for closure• Examples:
• Combined course site creation• Academic dishonesty/data verification• New tool request • Bug reports
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Tier 3: The Difficult Stuff
• More examples:• Specialized faculty course sites
• Summer internships• Faculty search committees• Math Placement Exam
• Course site population
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Decision Making
• Sakai Administration Team (SAT)• Monthly meetings• Tool testing/reporting• Discussion of bugs, problems, concerns• Voting
• Default tools• New tools• Dates for upgrades, server reboots
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Training & Common Resources
• Workshops• Semester and during breaks (fall, spring,
summer)
• Resources in SAT Project Site• Documentation• Videos• Wikis
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Sakai at the Claremont Colleges: Administrative Uses
Mary McMahon Director of Instructional Services
Pomona College
Administrative Uses
• Single, secure place for all project
-specific materials
• Project sites self serve at Claremont
• Sustainability
Committee Work
• Sakai Administration Team
• Faculty Personnel Committee“Sakai use has proven to enhance confidentiality” Kris Fossum, Assistant Dean of Faculty
• Curriculum Committee
Academic Department Sites
• Meeting minutes
• Course evaluations • Van, cottage scheduling
• Telescope adjustment wiki
Overall Themes
Faculty Development
• First year seminar program shared curricular resources
• Archive particularly useful to new faculty
Advancement: Project Management
• Software implementation process
• Guest logins for vendors
• “Everything in one place.” Nadine FrancisDirector of Advancement Services
Residence Hall Management
• Forms repository: expense, video release
• Hiring process
• Equipment circulation wiki
Administrative Use Themes
• Materials repository
• De facto standard
• Ease of access
• Communication
Library Integration @ Claremont
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Jezmynne DeneScience Librarian
Claremont University Consortiumjez91711@gmail. Com
Jez91711 on chat
Library Presence
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Library Presence
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Library Presence
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Library Presence
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Library Presence
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Library Presence
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Library Presence
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Library Presence
• Pros• Familiar work environment for users• Faculty copy/reuse materials• File hosting for resources
• Cons• Users must search the directory to find the
site• Cumbersome to permalink from other sites
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Ereserves
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Ereserves
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Ereserves
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Ereserves
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Ereserves
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Ereserves
• Pros• Easy for library staff• Circumvents political issues of course access
• Cons• Not service oriented• Additional service time required for user
training & support• Faculty animosity over loss of service
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Sakai at the Claremont Colleges: Training & ePortfolio
Susan RoigDirector Academic TechnologyClaremont Graduate University
Introduction
• Claremont Graduate University
• free-standing graduate school
• ~1500 students, ~100 faculty• Nine Schools:
•Arts & Humanities•Information Systems & Technology•Religion•Politics & Economics•Behavioral & Organizational Sciences•Mathematical Sciences•Drucker-Ito Management•Educational Studies• Global and Community Health
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Claremont Graduate University
• Training modules• http://www.cgu.edu/pages/4990.asp
• ePortfolios• Contracted with Serensoft
• First used for advising• Fall 09 opening to individual students, courses
and schools
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