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March 04, 2015
USING READER LOYALTY TO GUIDE CONTENT STRATEGY
Glen Dimaandal
Online Marketing Manager, Emerson
@glen_dimaandal
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Listening to the Audience is Key
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COMMON ANALYTICS METRICS
• Bounce rate
• Average time on page
• Page Views
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Casuals
Spammers
Hackers
Scrapers
Competitors
Plagiarists
Spammers
Spammers
Spammers
Spammers
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Listening to the Right Ones?
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THE PARETO PRINCIPLE
80 Percent of the effects
come from 20% of the
causes
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A CRUCIAL MINORITY
Users
Shares
Links
Revenue
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RFM VALUATION
Recency
Frequency
Monetary Value
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USING RFM TO MEASURE
CONTENT PERFORMANCE
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AUDIENCE > BEHAVIOR > ENGAGEMENT
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SET UP A NEW USERS SEGMENT
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NEW USER PAGEVIEW DISTRIBUTION
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SET UP RETURNING
USER SEGMENTS
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PLOT THE DATA IN A TABLE
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