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March 04, 2015 USING READER LOYALTY TO GUIDE CONTENT STRATEGY Glen Dimaandal Online Marketing Manager, Emerson @glen_dimaandal
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Page 1: Using Reader Loyalty to Guide Content Strategy

March 04, 2015

USING READER LOYALTY TO GUIDE CONTENT STRATEGY

Glen Dimaandal

Online Marketing Manager, Emerson

@glen_dimaandal

Page 2: Using Reader Loyalty to Guide Content Strategy

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@glen_dimaandal #SMX #21A

Listening to the Audience is Key

Page 3: Using Reader Loyalty to Guide Content Strategy

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COMMON ANALYTICS METRICS

• Bounce rate

• Average time on page

• Page Views

Page 4: Using Reader Loyalty to Guide Content Strategy

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Casuals

Spammers

Hackers

Scrapers

Competitors

Plagiarists

Spammers

Spammers

Spammers

Spammers

Page 5: Using Reader Loyalty to Guide Content Strategy

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Listening to the Right Ones?

Page 6: Using Reader Loyalty to Guide Content Strategy

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THE PARETO PRINCIPLE

80 Percent of the effects

come from 20% of the

causes

Page 7: Using Reader Loyalty to Guide Content Strategy

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A CRUCIAL MINORITY

Users

Shares

Links

Revenue

Page 8: Using Reader Loyalty to Guide Content Strategy

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RFM VALUATION

Recency

Frequency

Monetary Value

Page 9: Using Reader Loyalty to Guide Content Strategy

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USING RFM TO MEASURE

CONTENT PERFORMANCE

Page 10: Using Reader Loyalty to Guide Content Strategy

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AUDIENCE > BEHAVIOR > ENGAGEMENT

Page 11: Using Reader Loyalty to Guide Content Strategy

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SET UP A NEW USERS SEGMENT

Page 12: Using Reader Loyalty to Guide Content Strategy

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NEW USER PAGEVIEW DISTRIBUTION

Page 13: Using Reader Loyalty to Guide Content Strategy

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SET UP RETURNING

USER SEGMENTS

Page 14: Using Reader Loyalty to Guide Content Strategy

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Page 15: Using Reader Loyalty to Guide Content Strategy

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Page 16: Using Reader Loyalty to Guide Content Strategy

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PLOT THE DATA IN A TABLE

Page 17: Using Reader Loyalty to Guide Content Strategy

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Page 18: Using Reader Loyalty to Guide Content Strategy

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@glen_dimaandal #SMX #21A