Using NIATx to improve Using NIATx to improve the Engagement and the Engagement and Admission Process Admission Process Chemical Abuse Services Agency, Inc. Multicultural Ambulatory Addiction Services (MAAS) New Haven, CT Change Team: Executive Sponsor – Asher Delerme Executive Director Team Leader – Kristin Bonilla Team Members- Jennifer Charles, Robin Rigney, John Torres & Madeline Vargas
8
Embed
Using NIATx to improve the Engagement and Admission Process Chemical Abuse Services Agency, Inc. Multicultural Ambulatory Addiction Services (MAAS) New.
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Using NIATx to improve Using NIATx to improve the Engagement and the Engagement and Admission ProcessAdmission Process
• Continue to track average time per admission - Continue to track average time per admission - MonthlyMonthly
• Present results to Quality Council – Bi-MonthlyPresent results to Quality Council – Bi-Monthly• Conduct Satisfaction Survey with Client and Conduct Satisfaction Survey with Client and
Clinician feedback – 1/31Clinician feedback – 1/31• Monitor for any unintended consequences to be Monitor for any unintended consequences to be
discussed – Ongoingdiscussed – Ongoing• Sustain NIATx as a way of “Doing Business”Sustain NIATx as a way of “Doing Business”
• Improved intake process resulted in high client Improved intake process resulted in high client and clinician satisfaction and clinician satisfaction
• Reduction in paperwork burden & negative Reduction in paperwork burden & negative perception regarding intakesperception regarding intakes
• Improved staff’s ability to engage clients during Improved staff’s ability to engage clients during admission processadmission process
Client #2:Client #2: ““I am pleased with the new I am pleased with the new change and would like for change and would like for the process to stay as it is the process to stay as it is now.”now.”
Client #1Client #1 “The new process “The new process is faster, more comfortable, is faster, more comfortable, and gave me the and gave me the opportunity to talk more in opportunity to talk more in depth with the clinician depth with the clinician doing the intake.”doing the intake.”
Supporting Supporting SlidesSlides
*Calculations for Projected *Calculations for Projected Additional RevenueAdditional Revenue
220220 ClientsClients x 74x 74 MinutesMinutes
1628016280
Total Minutes utilized for Total Minutes utilized for client client
assessmentassessment
1628016280
Total Minutes utilized for Total Minutes utilized for client client
assessmentassessment51.451.4 Minutes after changeMinutes after change
=317=317 Projected ClientsProjected Clients
317317 Projected ClientsProjected Clients- 220- 220 Current ClientsCurrent Clients