Using new technology to inform & deliver efficiencies in ... 2 - Peter Atkinson.pdf · inform & deliver efficiencies in waste services . n ... we are all now communicating ... Recycling

Peter Atkinson – Managing Director - U6Media

Using new technology to

inform & deliver

efficiencies in waste services

back

then

“The Times

They Are a

- changing”

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2

back

then

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tech

nolo

gy

I want us to ask ourselves every day…

how are we using technology to make a real difference in people’s lives and maximise our own resources?

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tech

nolo

gy

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mobile

Why

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mobile

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dem

ogra

phic

s The Technology Landscape is changing

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0.5

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PC / Notebook Ultramobile Tablet Mobile Phone

Bill

ion

s

2012

2013

2014

Worldwide Devices Shipments by Segment

Source: Gartner (June 2013)

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acc

ess

The survey was carried out in May by TNS, on behalf of Deloitte, among 1,000 people in the UK between the ages of 16 and 64.

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So clearly our communication strategies need to change quickly in response to the way we are all now communicating with each other.

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• 65.32 and 65.13 in 2013/14 • Among the top three recyclers nationally for the

last 3 years

Recycling performance South Oxon & Vale of White Horse

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munic

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• 91 per cent of Vale residents, and 96 per cent of South residents, were satisfied or very satisfied with their waste collection service.

• Communication is critical to our success

Happy Customers

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munic

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Only two uncertainties for residents: • What bin is collected in a given week • Bank holidays

Striving for Simplicity

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munic

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• Pushing messages directly to people • Untainted, unfiltered information to residents

without reliance on local press

Emergency Communications

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munic

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• Snow – 2011…..uncertainty the biggest complaint

• Floods – where to get sandbags, when bins will be emptied.

Emergency Communications

gettin

g s

mart Gaining

efficiencies

“ People like using App’s”

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20

way

forw

ard

Transitioning Services

to Mobile Devices

To both Smart Phones and Tablets through the use of Apps

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Tra

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tionin

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Going Mobile

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Select

service module

We will start with

Binfo

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tionin

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input postcode

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tionin

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select

address

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tionin

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fetching details

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tionin

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App will return

date of next

collection and

bin types

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tionin

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Click on a bin

and see what

items can be

deposited

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nsi

tionin

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Set a reminder

to put the bins

out

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nsi

tionin

g

Look at Bank

Holiday dates

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tionin

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If there has been a

disruption in

service a ‘Push

Notification’ can

be sent

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tionin

g

Other Applications

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tionin

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Looking at the

Graffiti Module

This takes 20

seconds to

report

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tionin

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Take a photo

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tionin

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Confirm this is

the Graffiti

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tionin

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The App will tell

you the location

and Geo Tag the

photo

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tionin

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Any series of

questions can

be asked. Use

of tick boxes

easier that trying

to type

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Option to add

details or not

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tionin

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Report sent to

Administration

system and user

will have a

report on their

phone

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nsi

tionin

g

Looking at the

Reports Module

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tionin

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Example of

reports

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Shows photo

of graffiti

reported and

location map

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tionin

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Reporting Fly

Tipping

Takes 20 secs

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tionin

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Take a Photo

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tionin

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Confirm Fly

Tipping Photo

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tionin

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Confirm

Location

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tionin

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Use drop

down for type

of Fly Tipping

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tionin

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Questions can

be tailored

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tionin

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Option to Add

Personal

details

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nsi

tionin

g

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tionin

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Report sent to

Administration

system and user

will have a

report on their

phone

See m

e la

ter

Thank You