Using Mobile Technology to Make On-the-Job Learning Practical

Client logoMarty Rosenheck, Ph.D., CPT

Chief Learning Strategist

[email protected]

www.CognitiveAdvisors.com

@mbr1online

TM

Using Mobile Technology to make

On-the-Job Learning Practical

©2014 Cognitive Advisors LLC All Rights Reserved

ASTD TechKnowledge

January 14, 2015

Our Agenda

• How We Learn

• Mobile Technology

• Cognitive Principles

2

Focus on Results

3

SalesCustomer Satisfaction

Morale - Retention

Speed to Proficiency

V

A

L

U

E

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How did you learn

your special skill?

4

5

How Humans Learn Skills

6

70:20:10 Framework

On-the-Job Experience

70%

Informal/

Social

20%Formal

10%

7

Proficiency

90%

On-the-Job Experience

10%

Formal

Training

Time

Pro

fici

ency

8

100%Proficiency

Time

Pro

fici

ency

80%Proficiency

9

Continuous Learning ProcessP

rofi

cie

ncy

Time©2014 Cognitive Advisors LLC All Rights Reserved

Skill orCompetency

From Victorianweb.org

Apprenticeship 1.0

Apprenticeship 2.0

Cognitive

Apprenticeship

•Allan Collins

•John Seely Brown

Apprenticeship 3.0

Cognitive Apprenticeship

Cutting Edge Technologies

Apprenticeship 3.0

• Scalable• Trackable• Tied To Results

Enabling Technologies

13Uconn.edu

Rustici Software

Openmatt.org

www.ucsc-extension.edu

Mobile Experience API

Analytics

Certification, Badges

Formal Learning Activities

(e.g., eLearning, workshops, courses)

Informal Learning Activities

(e.g., knowledge base, social learning, coaching)

Experiential Learning Activities

(e.g., real job tasks, field work)

Experience API to Learning

Record Store (LRS)

Individualized Learning Path

Tracking, Analytics, Reporting

Proficiency

Social Site

Copyright ©2014 Cognitive Advisors LLC All Rights Reserved

Learning Experience Manager (LEM)

Performance Metrics

Coach/MentorObservation

ChecklistFeedback

TM

15Learning Experience Manager

©2014 Cognitive Advisors LLC All Rights Reserved

16

Water Quality Association

Cognitive Apprenticeship

For each guideline:

• How was it used in the example?

• How can you use it in your organization?

17

• Intrinsic Motivation

• Situated Learning

• Communities of Practice

Social Characteristics

• Autonomy

• Mastery

• Purpose

Intrinsic Motivation

Situated Learning

Situated Learning

EPSS SMN Coaching

Communities of Practice

• Modeling

• Coaching

• Scaffolding

• Articulation

• Reflection

• Exploration

• Sequencing

Learning Methods

Modeling

Coaching

26

• Short Interactions

• Targeted Feedback

• Mobile Tech Enabled

• Coaching Support

• Coaching Network

Nano-Coaching

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“Very short burst support”- Elliot Masie

27

Nano-Coaching Cycle

Perform Task

Submit Work

Product

Notify Coach

Coach Reviews

Work Product

Specific Feedback

Approved?

• Photo• Checklist• Text• Video• Audio• Document• Direct

Observation

Email & Dashboard

Coaching Support

• Checklists, Guidelines

• Coach the Coach

• Photo• Checklist• Text

Comment• Audio• Document• Direct

Goal Achieved! YES

NO

©2014 Cognitive Advisors LLC All Rights Reserved

Demonstration

Guided

Simulations

Supervised WorkFacilitated Practice

Structured OJT Independent

Work

Scaffolding

Articulation

Reflection

Kolb, D. (1983). Experiential learning: Experiences as the source of learning and development. Englewood Cliffs, NJ: Prentice-Hall.

Exploration

• Global Before Local Skills

• Increasing Complexity

• Increasing Diversity

Sequencing

33

Continuous Learning ProcessP

rofi

cie

ncy

Time (Sequencing)©2014 Cognitive Advisors LLC All Rights Reserved

• Decide:

- Next Learning Goal

- What to Change

• Prepare

Support:

• Modeling

• Ask someone

• Lookup in Knowledge Base

• Job Task

• Simulation

• Observation

• Performance Support

• Scaffolding

• Guidance at Teachable Moment

• Articulation

• Sharing

Support:

• Coaching

• Social Media

• Comm. of Practice

• Peer Review

• Portfolio

Skill orProficiency

How might these ideas apply to your organization?

34

35Learning Experience Manager

©2014 Cognitive Advisors LLC All Rights Reserved

36

Pilot Results

“I love the ability to communicate back and forth with my employees.

I love being proactively prompted that something is ready for me to review. This system gives me a reason to talk with my

people about customers and issues so I can tell if they understand what they’re learning.

I liked it so much I want to coach more people.”

37

Student Teacher

Student

Mentor Teacher

Practicum ProfessorLiteracy Experts

Lesson

Support

LearningOutcomes

Work products:Lesson PlanVideo of lesson

QuestionsCoaching/Feedback

38

Pilot Results

3143

TRADITIONAL TREK

EDTPA TEACHER PERFORMANCE ASSESSMENT

SCORE

+28%

39

Pilot ResultsThe impact on our students is profound.

They really feel completely prepared to go in as first year teachers and to be able to say,

“I know exactly what I want to accomplish with the kids.”

They feel much clearer about what they can do and need to do when they get their own

classrooms. What I’m seeing is a broader, deeper

understanding of these practices and a confidence. - NLU Professor

Questions?

Marty Rosenheck, Ph.D.

Chief Learning Strategist

[email protected]

@mbr1online

www.CognitiveAdvisors.com