User testing 101 Best Practices Basics • Let personas guide task-writing • Use common language, avoid technical jargon • Don’t use words that are leading, (eg. “drag a step”) • Design test cases ranging in various levels of difficulty • Clearly identify the expected goal and steps to the tester • Pre-test with colleagues to weed out assumptions and missing details
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User testing 101 - Suzie Jabergsuziejaberg.com/img/portfolio/testing_presentation.pdf · Complex Data Manipulation Tweak Parameterization & Variables Business Rules Context Browser
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User testing 101
Best Practices Basics
• Let personas guide task-writing
• Use common language, avoid technical jargon
• Don’t use words that are leading, (eg. “drag a step”)
• Design test cases ranging in various levels of difficulty
• Clearly identify the expected goal and steps to the tester
• Pre-test with colleagues to weed out assumptions and missing details
Personas
Developer
Title: Solutions Architect
Name:John Rice
Goals: Motivate team to improve and innovate
Matches DT persona:Dave C# Developer
BDM
Title: HR Manager
Name:Sheila Turner
Goals: Find simpler way to onboard new employ-ees and streamline paperwork
Matches DT persona:Betsey, Business Admin
ITDM
Title: IT Director
Name:Seth O’Malley
Goals: Improving innovationwithin the business
Matches DT persona:None
Power User
Title: Sharepoint Admin
Name:Ian Yang
Goals: Expanding skillset beyond SharePoint
Matches persona:IkeIT Manager
Personas
Developer
Title: Solutions Architect
Name:John Rice
Goals: Motivate team to improve and innovate
Matches DT persona:Dave C# Developer
BDM
Title: HR Manager
Name:Sheila Turner
Goals: Find simpler way to onboard new employ-ees and streamline paperwork
Matches persona:Betsey, Business Admin
ITDM
Title: IT Director
Name:Seth O’Malley
Goals: Improving innovationwithin the business
Matches DT persona:None
Power User
Title: Sharepoint Admin
Name:Ian Yang
Goals: Expanding skillset beyond SharePoint
Matches DT persona:IkeIT Manager
Elements
Core Experiences
Process Triggers
Recipient Groups
References
Context Browser
Inline Composter
Rules Designer
Canvas
No Code
DeployBuild from Scratch
TweakComplex Data Manipulation
Parameterization & VariablesBusiness Rules
Basic Value Props
User Tasks Task One: new WF screen / dragging steps / drawing lines
Task Two: email step / recipients / smartfields.
Task Three: manipulating dates / task expiration
Task Four:References / Recipient Groups / Process Triggers
Task Five:To do
easiest
most difficult
Objectives: new WF screen / dragging steps / drawing lines
1. Open WF designer
2. Create a new WF
3. Design a basic workflow that starts sends an email and ends