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UUsseerr MMaannuuaall For Windows & Mac OS
HD Wireless PTZ Dome IP Camera
Model:DH41S (Color: Black, White optional)
Model:DH42S(Color: Black, White optional)
Model: DH43S(Color: Black, White optional)
Model: DH47S
V1.0
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CONTENTS 1. OVERVIEW
....................................................................................................................................................................
2
1.1 Key Features
............................................................................................................................................................
2 1.2 Read Before Using
...................................................................................................................................................
3 1.3 Package Contents
....................................................................................................................................................
3 1.4 Physical Description
.................................................................................................................................................
3
2 ACCESS THE IP CAMERA
.............................................................................................................................................
6 2.1 Access the Camera in LAN
......................................................................................................................................
6 2.2 Access the Camera in WAN
.....................................................................................................................................
7
2.2.1 Static IP Addresses
............................................................................................................................................
7 2.2.2 Dynamic IP Addresses
.......................................................................................................................................
8
3 SURVEILLANCE SOFTWARE GUI
..............................................................................................................................
11 3.1 Login Interface
........................................................................................................................................................
11 3.2 Surveillance Window
..............................................................................................................................................
14
4 ADVANCED SETTINGS
................................................................................................................................................
18 4.1 Device Basic Information
........................................................................................................................................
18
4.1.1 Device Information
...........................................................................................................................................
18 4.1.2 Alias Settings
...................................................................................................................................................
19 4.1.3 Device Date&Time Settings
.............................................................................................................................
20 4.1.4 Record Path
.....................................................................................................................................................
20 4.1.5 Record Schedule
.............................................................................................................................................
21
4.2 Alarm Service Settings
...........................................................................................................................................
21 4.2.1 Alarm Service Settings
.....................................................................................................................................
21 4.2.2 Mail Service Settings
.......................................................................................................................................
23 4.2.3 FTP Service Settings
.......................................................................................................................................
25 4.2.4 Alarm Log
.........................................................................................................................................................
25
4.3 Network Configuration
............................................................................................................................................
26 4.3.1 Basic Network Settings
....................................................................................................................................
26 4.3.2 Wireless Lan Settings
......................................................................................................................................
28 4.3.3 DDNS Service Settings
....................................................................................................................................
29
4.4 PTZ Configuration
..................................................................................................................................................
32 4.5 User&Device Manage
............................................................................................................................................
33
4.5.1 Multi-Device Settings
.......................................................................................................................................
33 4.5.2 User Settings
...................................................................................................................................................
36 4.5.3
Maintain............................................................................................................................................................
36 4.5.4 Back
.................................................................................................................................................................
38
5
APP................................................................................................................................................................................
38 6 APPENDIX
....................................................................................................................................................................
39
6.1 Frequently Asked Questions
..................................................................................................................................
39 6.1.2 I have forgotten the administrator password
...................................................................................................
39 6.1.3 Camera can not record
....................................................................................................................................
39 6.1.4 Subnet doesnt match
......................................................................................................................................
39 6.1.5 No Pictures Problems
......................................................................................................................................
39 6.1.6 Cant access IP camera on Internet
................................................................................................................
40 6.1.7 UPnP always failed
..........................................................................................................................................
40 6.1.8 Camera can not connect wireless
...................................................................................................................
41 6.1.9 Cant see other cameras listed in multi-device when using
remote access ...................................................
41 6.1.9 I cant find Multi-device settings and Record Path settings
.............................................................................
41 6.1.10 I cant use the Audio, Talk, Record function.
.................................................................................................
41
6.2 Default Parameters
................................................................................................................................................
41 7 SPECIFICATIONS
........................................................................................................................................................
42
7.1 CE & FCC
...............................................................................................................................................................
43 8. OBTAINING TECHNICAL SUPPORT
..........................................................................................................................
44
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1. OVERVIEW This is an integrated HD wireless PTZ Dome IP Camera
with a color CMOS sensor. It combines a high quality digital
video
camera, with a powerful web server, to bring clear video to your
desktop from anywhere on your local network or over the
Internet.
It supports the industry-standard H.264 compression technology,
drastically reducing file sizes and conserving valuable
network bandwidth.
The IPCAM is based on the TCP/IP standard. There is a WEB server
inside which can support Internet Explorer. Therefore,
the management and maintenance of your device is simplified by
using the network to achieve the remote configuration and
start-up.
The camera is designed for outdoor surveillance applications
such as courtyard, supermarket, and school. Controlling the
IPCAM and managing images are simplified by using the provided
web interface across the network utilizing wireless
connectivity.
It supports Android and iPhone APPs for users, please search HD
PTZ IPCam or other third party APPS, install it through
APP Store, then users can view the camera directly via the smart
phone.
1.1 Key Features
H.264 video compression
2.3x zoom lens provide detailed view
Day/Night surveillance, IR LEDs On/Off auto switch (DH41S
without night vision)
IR night vision (Range:20m)
Supports image snapshot
Supports IR-Cut and the filter change automatically
Supports IE/Firefox/Google/Safari browser or any other standard
browsers
Motion detection alert via E-mail, upload alarm snapshot to
FTP
Compatible with free PC central management
software(DeviceClients)
Compatible with free iOS and Android APP
Supports Third Party DDNS(dynamic domain name service)
Service
Supports IEEE 802.11b/g/n wireless connection
Supports WEP, WPA and WPA2 encryption
Supports two-way audio
P2P feature for easy remote access
Supports remote viewing & record from anywhere anytime
Multi-level users management with password protection
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1.2 Read Before Using
Please first verify that all received contents are completed
according to the Package Contents listed below. Before
installing
the IP Camera, please carefully read and follow the instructions
in the Quick Installation Guide to avoid damage due to faulty
assembly and installation. This also ensures the product is used
properly as intended.
1.3 Package Contents
IP Camera x1 CD x1
DC Power Adapter x1 Quick Installation Guide x1
WiFi Antenna x1 Warranty Card x1
Ethernet Cable x1
1.4 Physical Description
Front Panel
DH41S DH42S
DH43S DH47S
Figure 1.1
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LENS: CMOS sensor with zoom lens
Infrared LED:
Model IR LEDs Night visibility Distance
DH41S None 0m
DH42S 66pcs 20m
DH43S 22pcs 20m
DH47S 22pcs 20m
Back View
DH41S DH42S DH43S DH47S
Figure 1.2
WIFI Antenna: Wireless Antenna
Figure 1.3
Interface View
Figure 1.4
1) Audio input interface
The jack is used to plug external microphone
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2) Audio output interface
The jack is used to plug external speakers.
3) Reset button
Press and keep on the reset button for 15 Seconds, then the
IPCAM will be reset and then back to the factory default
parameter. (Please keep the power on when do RESET).
4) Power Interface
Connect the external power adapter
DH41S 12V 1.0A
DH42S 12V 2.0A
DH43S 12V 1.5A
DH47S 12V 1.5A
5) Network interface
10/100M adaptive Ethernet interface. Connect the network cable
here.
6) I/O alarm terminal block
This camera provides a I/O alarm terminal block which is used to
connect to external input / output
device. It supports I/O alarm, you can turn to Settings Alarm
Service Settings page to configure it.
Side View
Figure 1.5
There is one label located on the body of the camera, which is
an important feature of original camera. If there is no any
labels shown in Figure 1.5, it may be a fake one. Fake cameras
can not use original firmware and are not eligible for warranty
or technical services.
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2 ACCESS THE IP CAMERA
This chapter explains how to access the camera through
browser.
Firstly, make sure the camera connecting with the router via
network cable and power on with adapter correctly. Then,
install
the IPCam Search Tool software according to the printed manual
Quick Installation Guide.
2.1 Access the Camera in LAN
This camera supports HTTP protocols, and you can access the
camera through two ways.
(1) http:// LAN IP + HTTP Port NO.
Double click the IPCam Search Tool icon, it will show the
cameras IP address automatically.
Figure 2.1
Double click the IP address of the camera; your default browser
will be opened to the camera login page.
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2.2 Access the Camera in WAN
2.2.1 Static IP Addresses
Users who have static IP addresses do not need to set DDNS
service settings for remote access. When you finished
connecting the camera using the LAN IP address and port
forwarding, you can access the camera directly from the
Internet
via the WAN IP address and port number.
How to Obtain the WAN IP address from a public website
To obtain your WAN IP address, enter the following URL in your
browser: http://www.whatismyip.com. It will show your
current WAN IP address at the webpage.
Figure 2.2
Access your IP Camera from the Internet
You can access the IP Camera from the Internet (remote access).
Enter the WAN IP address and port number in your
standard browser. For example, you would enter http://
14.155.122.202:81
NOTE :
Make sure port forwarding is successful. You can do port
forwarding by two ways.
1.Do port (HTTP port) forwarding manually. (See Figure 2.6 for
further details)
2.If the router has a Virtual Server, it can do port forwarding.
Add the cameras LAN IP and port which you had set earlier to
the routers port forwarding settings.
When connect the camera to a router, it will have a dynamic IP
address and you need to set DDNS service settings to view it
remotely.
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2.2.2 Dynamic IP Addresses
DDNS is a service that allows your IP Camera, especially when
assigned with a dynamic IP address, having a fixed host and
domain name. This means however your WAN IP address changes,
which still can access your camera with a fixed
hostname via internet at anytime, using http:// hostname:port
number.
HTTP Port Number
All cameras have the default HTTP port of 81.
For example, if the cameras LAN IP is 192.168.1.188:81, it means
this cameras HTTP port is 81. Port number can be
changed between 1 to 55535, make sure it will not be conflicted
with other existing ports like 25, 21, 10000 etc.
Set the HTTP port number
Step 1: Open the IPCam Search Tool, and select the camera you
would like to change the port, the basic information will be
shown at the right side as in Figure 2.3 and 2.4.
Figure 2.3
Step 2: Modify the Http port, enter the username and password of
the Administrator (default username is admin with a blank
password), and click OK to apply changes.
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Figure 2.4
Step 3: Waiting about 10 seconds,will see that the cameras LAN
IP address and Http port have been changed.
In this example, it has been changed to 2020, so
http://192.168.1.188:2020 will be shown in IPCam Search Tool.
Besides, the
LAN IP address is now fixed as a static IP address. This IP
address will not be changed whether the camera is powered off
or
on.
Note: It is very vital that you need to set a static LAN IP
address, otherwise you may have problems later with remote
access.
And youll see the camera lost power and reconnected on a
different LAN IP address. So please ensure you set a static LAN
IP address!
Figure 2.5
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Port Forwarding
Port forwarding allows for outside connections to access a
specific device on your network from all over the world. Every
router automatically blocks any incoming connections for safety
purposes. Used port forwarding, it means your router to allow
a connection through a certain port (you can think of it as a
gateway) into your router. You set this port to a specific device,
in
our cases an IP Camera, so it can be accessed from all over the
world.
If you never done port forwarding before, you can open and view
the following link to understand the basic concept:
http://portforward.com/help/portforwarding.htm
How to set the Port Forwarding?
For example: If the cameras LAN IP address is
192.168.8.100:2000, using the Linksys brand router.
Step 1: Login to the router, then turn to the Applications &
Gaming menu, and click on the Single Port Forwarding
sub-menu.
PS: In other routers, it may be called port forwarding or port
triggering or Virtual Server or NAT.
Step 2: Create a new column via the LAN IP address & HTTP
Port of the camera within the router as shown
below, then click OK or Submit to save your settings:
Figure 2.6
Access the camera with DDNS via Internet :
After setting the port forwarding, you can use the third party
DDNS to access the camera.
Step 1 Please go to the third party DDNS website(such as
www.3322.org) to create a free hostname.
Step 2 Configure the DDNS Service Settings within the
camera.
1. Choose the DDNS Service 3322.org.
2. Fill in the User, Password, Host youve got from
www.3322.org.
3. Click Submit, the camera will restart to make the DDNS
settings effectively, after that, you will see the DDNS status show
it
is successful, and the link will be followed.
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Figure 2.7
If failed, please check again if you have input the correct
hostname, user name, and password, and try again the settings.
NOTE : Some third party DDNS service provider offer paid
solutions, and you can choose the suitable one for personal
using.
3 SURVEILLANCE SOFTWARE GUI
Please refer to the Quick Installation Guide if you install the
camera at first time. After that, you need to spend time to
learn
the operation of the software.
3.1 Login Interface
Figure 3.1
The default user name is admin, the password is blank.
Input the correct user name and password, the Sign In interface
will be presented.
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Figure 3.2
(1) Live stream Mode: For IE browser, available in IE6.0 or
above explorer.
(2) Video stream Mode: For Firefox, Safari, and Google Chrome
browser.
(3) Snapshot Mode: For smart phone.
(4) SD Card Record Playback: For playback the video record in
the SD card.
(5) Language: Choose the language here.
(6) OCX Download: For downloading and installing the OCX during
the first time installation by IE.
Choose IE browser for example.
Figure 3.3
Step1: Click OCX Download, will pop-up the download window as
below, choose save and install the Oplay.zip file of the
OCX, and you can also open and install it directly.
Figure 3.4
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Note: If you click the livestream to login without downloading
the OCX, you will see the window as below. The live video wont
be shown; you have to install the OCX as the window hint.
Figure 3.5
Step2: After installing the OCX, click livestream mode to login
to the surveillance window.
Note: Video stream mode and snapshot mode does not need to
install the OCX.
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3.2 Surveillance Window
Figure 3.6
Section1: Logo position
Section2: Pan/Tilt Control Panel
Figure 3.7
1------Up, 2------Down,
3------Left, 4------Right ,
5----- Up-Left 6----- Up-Right
7----- Down-Right 8----- Down-Left
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Section3: Control icons
Figure 3.8
Zoom In: Click it to start zoom in.
Zoom Out: Click it to start zoom out.
Horizontal Patrol: 355 from left to right, click it to start
patrol, the icon will turn to be colored, like: .
Preset Cruise: Click it to start cruise from preset position 1
to position 8, the icon will turn to be colored, like: .
Control the IR LEDs ON/OFF Manually: Click it to set the IR LEDs
normal ON, and the icon will turn to be colored,
like: . That means the default state of infrared red will be
opened.
Set Horizontal Left side Border: Click it to set the current
position as left side border.
Set Horizontal Right side Border: Click it to set the current
position as right side border.
Border Patrol: Set the left&right side border first, click
it to start border patrol, icon will turn to be colored, like:
.
Guard Position ON: Click it to enable this function, the camera
will recover to the preset guard position if without
any actions within 30 seconds.
Guard Position OFF: Click it to forbid guard position
function.
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Reversal: Click the reversal image, and the icon will turn to be
colored, like: . Click again, will back to normal.
Mirror: Click the mirror image, and the icon will turn to be
colored, like: . Click again, will back to normal.
OSD: Click it to show the device name, date&time on live
video screen, the icon will turn to be colored, like: .
Device name: Go to Settings -> Device basic information ->
Alias settings, can change the device name.
Date & Time: Go to Settings -> Device basic information
-> Device date&time settings, can adjust the
date&time.
I/O switch ON.
I/O switch OFF.
Section4: Video parameters
Figure 3.9
Mode: 50HZ(EU,CN), 60HZ(US,CA)
Resolution: 320x240(QVGA), 640x480(VGA), 1280x720(720p).
The bigger the resolution, the better of the image quality will
be.
The smaller the resolution, the more fluent video streaming will
be. Normally suggest to choose VGA(640x480)
Frame Rate: 5fps, 10fps, 15fps, 20fps, 25fps.
Normally, when the frame rate above 15, you can achieve fluently
video.
Section 5: Image parameters
Figure 3.10
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PTZ speed: There are three levels: Slow, Medium, Fast.
Rate: Adjust the rate parameter from 128 to 8192.
Generally speaking, the larger the bit rate is, the clearer
video will become. But the bit rate configuration should
combine well with the network bandwidth. When the bandwidth is
very narrow and bit rate is large, it will lead to video
can not play well.
Brightness: Adjust the brightness parameter from 0 to 255.
Contrast: Adjust the contrast parameter from 0 to 255.
Saturation: Adjust the saturation parameter from 0 to 255.
Hue: Adjust the chroma parameter from 0 to 255.
Default: Click the default, which means all the video parameters
like Brightness, Contrast, Saturation, Chroma will be
presented the default values.
Section 6: Preset
Figure 3.11
This camera supports 8 preset positions.
Set: Click it to set the preset positions, and choose the number
to save the position what you need the camera to remember.
Call: Click the call, which means you can call the preset
positions what you have been set before.
How to do 8 basic preset positions?
1. Move the camera and stop at a desired place where you want
set preset position.
2. Click Set button and choose the number(1-8) for the preset
position.
3. After that, you can move the camera and stop at another
place, and set another preset position. You can set the basic
8 preset positions with this method.
4. If you want to see one preset position you have set, click
the Call button and choose the number, and the camera will go
to
the preset position.
Section7: Multi-Device Window
Figure 3.12
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It supports to maximum of 9 cameras being monitoring at the same
time. Set other cameras in multi-device setting (Chapter
4.5.1)
Full Screen: Double click the live video window, it will change
to full screen, double click again to exit.
Section8: Audio/Talk/Record/Snapshot/Settings
Audio: Click it to hear the sound around the camera by the
earphone or speakers what connected with PC, and
the icon will turn to be colored, like . Click again to stop
it.
Talk: Click it, the icon will turn to be colored, like , then
talk to the microphone connected with PC,
people around the camera can hear your voice. Click again to
stop it.
Record: Click it to start recording, the icon will turn to be
colored, like ,Click again to stop it. The default
storage path is C:\RecordFiles. You can change the storage path:
Settings->Basic Device Information->
Local Record Path.
Snapshot: Click it to take a snapshot and save the picture to
default storage path C:\ Snapshots.
Settings: Click it and turn to advanced settings.
4 ADVANCED SETTINGS
Click the button Settings, and enter into advanced settings
control panel.
4.1 Device Basic Information
It contains 5 columns: Device Information, Alias settings,
Device date&time settings, Record Path, Record Schedule.
4.1.1 Device Information
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Figure 4.1
Device Firmware Version: The System Firmware version of the
camera.
Embeded Web UI Version: The application firmware version of the
camera.
Alias: The device name of the camera.
Device ID: The unique ID of the camera, it will help you
identify the camera in software.
Alarm Status: Show the alarm working status.
UPnP Status: Show the UPnP status.
DDNS Status: Show the DDNS working status.
MAC: The wired MAC address of the camera.
WIFI MAC: The WIFI MAC address of the camera.
WIFI Status: Show the camera connect the WIFI succeed or
failed.
SD Total Capacity(M): Show the SD card total storage
capacity.
SD Remaining capacity(M): Show the remain sd card capacity.
SD Status: Show the SD card status.
Language: Choose the suitable language.
4.1.2 Alias Settings
Default device name is Anonymous, so you can change the device
name here.
Figure 4.2
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4.1.3 Device Date&Time Settings
Figure 4.3
Device Clock Time: Show the internal system clock for your
camera.
Device Clock Timezone: Choose the time zone of your region.
Sync with NTP Server: Select it to synchronize the camera with
an Internet time to Network Time Protocol server.
NTP Server: Network Time Protocol server. Choose the one that is
closest to your camera.
Sync with PC Time: Select it to synchronize the date & time
of the camera with your computer.
Click Submit button to save your settings.
4.1.4 Record Path
Figure 4.4
Record Path: Set the location to save the record files in your
computer, and it will generate a folder Record Files
automatically. The default storage path is C:\RecordFiles
Record file length(MB): Set the file size to generate a record
file automatically, for example, if you set 100MB, and
the record is up to 100MB, it will generate a file and save to
the Record Files folder automatically.
Record time length(Minute): Set the record time to generate a
record file. For example, if you set 5 minutes, then it will
generate a file and save to the Record Files folder
automatically every 5 minutes.
Record cover: Select it, when the storage disk is full, it will
overwrite automatically.
The record file format is AVI.
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4.1.5 Record Schedule
Figure 4.5
SD Total Capacity(M): Show the storage card total space.
SD Remaining capacity(M): Show the storage card free space.
SD Status: Show the storage card status, click Format button to
clear all the contents.
Overwrite Automatically: Select it, when the storage card is
full, it will overwrite automatically.
Record time(minute): Set the time length to generate a record
file, time range from 5 to 120 minutes.
Schedule: Select it to enable the schedule.
Select all: Select it, will enable record all the time.
Schedule, here you can set the record during the time you set.
Choose schedule and set the date & time range.
(Figure 4.5) From Monday to Sunday, every day is divided into 24
hours, and each hour is divided into 4 quarters.
Click the frame of the time range, it will turn to be blue
color, which means the time range armed. Click it again, it
will turn back to blank, and delete the time you set.
NOTE: Make sure the date & time settings are correct
firstly. (Figure 4.3)
ATTENTION: If you dont choose Schedule, the camera will record
anytime when motion triggered.
4.2 Alarm Service Settings
4.2.1 Alarm Service Settings
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Figure 4.6
Motion Detect Armed: Select it to enable motion detect alarm
function.
Motion Detect Sensibility: The sensibility level from 1-10, the
smaller the value is, the better sensitivity will be.
Alarm Input Armed: If you want to connect external alarm input
devices, select it to enable the function.
Figure 4.7
Trigger Level: For this camera, alarm input trigger level
generally suggest to choose Low.
Figure 4.8
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When connect the ALM-IN with GND, the camera status is alarm
input armed, so the alarm input trigger level need to be low.
If the trigger level is high, then the system will be in alarm
status all the time.
Alarm preset linkage: Default is None, which means there is no
action when motion detect alarm triggered.
Users also can choose any of the presets from 1 to 16, then once
alarm triggered, the camera will
rotate to the selected preset position automatically.
IO Linkage on Alarm: If you want to connect external alarm
output devices, select it to enable the function
Figure 4.9
Output Level: For this camera, alarm output level generally
suggest to choose High.
Send Alarm Notification by Mail: Select it to enable this
function, when motion detection triggered, will send a email
with
snapshot to the definite mail box. Should finish the Mail
Service Settings firstly.
FTP Upload Image on Alarm: Enable it to set upload images to FTP
once alarmed.
FTP Upload Interval: Set the upload interval seconds, from 0 to
255s.
Schedule: Here you can set the motion detect alarm schedule.
Select all: Select it, will enable all the time armed.
ATTENTION: If you dont choose schedule, the camera will record
anytime when motion triggered.
4.2.2 Mail Service Settings
Figure 4.10
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Sender: Mailbox of sender, must support SMTP.
SMTP Server: Enter SMTP server for sender.
SMTP Port: SMTP port is usually set as 25. Some SMTP servers
have their own ports, such as 587 or 465.
Need Authentication: Normally enable it, then can input username
and password.
SSL: Secure Socket Layer, usually is None. For example, If you
use Gmail, Transport Layer Security must be set to TLS
or STARTTLS and SMTP Port must be set to 465 or 25 or 587, the
port you choose should be decided by Transport
Layer Security what you select.
SMTP User: Input correct SMTP user here. Some senders mailboxes
name of SMTP users are full name, such as
[email protected], but some users only have the username, no
suffix, such as test.
SMTP Password: Input correct mailbox password here.
Receiver: Mailbox for receiver, it can set 4 receivers, no SMTP
limitation.
NOTE: Click Submit to save the settings, then click Test to
check the result as below:
Figure 4.11
You will also receive a notification in your mailbox:
Figure 4.12
If it prompts one of the following errors after clicking Test.
Verify the information you filled in is correct, then click Test
again.
1) Can not connect to the server
2) Network Error. Please try later
3) Server Error
4) Incorrect user or password
5) The sender is denied by the server. Maybe the server need to
authenticate the user, please check it and try again
6) The receiver is denied by the server. Maybe because of the
anti-spam privacy of the server
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7) The message is denied by the server. Maybe because of the
anti-spam privacy of the server
8) The server does not support the authentication mode used by
the device
4.2.3 FTP Service Settings
Figure 4.13
FTP Sever: Set the FTP server here, it supports FTP server in
LAN or can be accessed through internet.
FTP Port: Default is 21.
FTP User/FTP Password: Username and password.
Upload interval (Seconds): Set the interval time between every
upload picture, the time could be 0 to 3600 seconds.
Click Submit to save the settings, then click Test to see if FTP
has been successfully configured.
4.2.4 Alarm Log
Figure 4.14
Users can check the alarm log here, click Clear to delete all
the logs.
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4.3 Network Configuration
4.3.1 Basic Network Settings
If the router supports DHCP function, you can choose Obtain IP
from DHCP Server to get dynamic IP.
Figure 4.15
Http Port: Default is 80.
Users can set it to another port number between 1 to 65535, but
make sure they can not be conflicted
with other existing ports like 25, 21 etc.
NOTE: Users can also change the http port by IPCam Search
Tool.
Figure 4.16
HTTP Port is used to access the camera remotely. If you want to
access the camera and view the video, the HTTP Port must
be configured correctly, and generally, a static IP is
recommended.
NOTE: If you want to set a static IP for the camera, please do
the follow settings.
Turn to Basic Network Settings page. Keep the camera in the same
subnet of your router or computer.
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Figure 4.17
It is recommended that use the subnet mask, gateway and DNS
server from your LAN. If you dont know the details, you can
check your computers local area connection as follows:
Control Panel -> Network and Sharing Center -> Local Area
Connections -> Details.
Figure 4.18
There are two DNS servers, and you can set any of them, can also
set it the same as Gateway.
NOTE: Users can also change the basic network settings by IPCam
Search Tool
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4.3.2 Wireless Lan Settings
Figure 4.19
1. Make sure the router is a wireless router.
2. Make sure the Wi-Fi antenna is well installed.
3. Make sure whether there is encryption of the WLAN of router,
if there is encryption, keep the share key.
Step1: Login the camera, click Settings -> Network
Configuration -> Wireless Lan Settings
Step2: Click Scan button and the camera will detect all wireless
networks around the area.
Step3: Click the SSID (name of your router) in the list, the
corresponding information related to your network, such as the
name and the encryption, will be filled into the relevant fields
automatically.
Step4: You will only need to fill in the password of your
network. Make sure that the SSID, Encryption and the password
you
filled are exactly the same for your router.
Step5: Click Submit, the camera will reboot, the LAN IP address
of this camera will disappear from the IPCAM Search
Tool, waiting about 30 seconds, the camera should obtain a
wireless connection, and the LAN IP of the camera will
show again on the window of the IPCAM Search Tool.
Step6: Then unplug the network cable, the camera will change to
Wi-Fi connection, if the IP of the camera shows in the
IPCAM Search Tool, which means Wireless Lan Settings
succeed.
Note: If you fail to make a wireless connection, please check
the SSID, Encryption, Share Key again and do the same
settings, if still failed, please refer to your seller or
contact us directly for assistance.
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4.3.3 DDNS Service Settings
Figure 4.20
Set the DDNS Service
For this camera, users can use the third party DDNS service,
such as DynDns, no-ip, 3322, 9299 etc.
Here take www.noip.com as an example:
Step1: Go to the website www.noip.com to create a free
account.
Figure 4.21
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Please register a free account step by step according to
instructions on www.noip.com, and you will get an email to
activate
your No-IP account. Click the link to finish the registration,
then login the website to create a host.
Figure 4.22
Please create the domain name step by step according to
instructions on www.noip.com, keep the username, password,
hostname, for example:
Username: testipcamera
Password: 1234567
Hostname: test2014.no-ip.org
1. Go to the DDNS Service Settings interface of your IP
camera.
2. Choose NO-IP as DDNS Service.
3. Fill testipcamera as DDNS user, the 1234567 as DDNS password,
the test2014.no-ip.org as DDNS domain and server
URL. Then click Submit to take effect. The camera will restart
and take the DDNS settings effectively.
4. After a few seconds, the DDNS Status will show NO-IP
succeed.
If failed, please check if you have input the correct hostname,
user name, and password, and try to redo the settings.
Note: Please make sure you have set the static IP and Http port
for the camera already.
Set the Port Forwarding within the router
Configure port (HTTPS port) forwarding on your router. For these
steps, we can use the TP-LINK brand wireless router as an
example, and the camera LAN IP is http://192.168.1.100:88.
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1. Go to the Forwarding Virtual Servers panel for setup. For
other brands, you can check the user guide or user manual of
the router, or consult the manufacturer.
Figure 4.23
Figure 4.24
3. Set the service and internal port to 88, fill in the IP
address 192.168.1.100, choose the Protocol ALL. In some router
you
should choose both TCP/UDP.
Figure 4.25
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4. Click Save to enable it.
Figure 4.26
After setting the DDNS Service and Port Forwarding when the
router succeed, now you can access your IP camera by
https://domain name:HTTPS port via the Internet, for example:
http://test2014.no-ip.org:88.
4.4 PTZ Configuration
PTZ Settings
Figure 4.27
Singal lamp: Two options ON and OFF to control the indicator of
the camera.
Against Pre-bit: Click it to disable preset function.
Call preset on boot: Users can choose the options in dropdown
list.
Disable: It doesnt work if choose this option.
Preset position 1-16: Choose one of them, camera will rotate to
the specified position when started.
PTZ Speed: There are three levels: Slow, Medium, Fast of it.
Cruise Views: Can set the cruise laps here, when users do the
cruise operation, the camera will repeat the same operation
according to the laps you set.
NOTE: Preset has to be set in advance, you can read section 6 in
chapter 3.2 about the Preset details.
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4.5 User&Device Manage
4.5.1 Multi-Device Settings
If you want to view multi-surveillance screens on one window,
you need to login one camera. This camera will be defined as
the main device (The 1st Device), and go to Multi-Device
Settings interface, add other cameras from 2
nd to 9
th device. It
supports a maximum of all 9 devices monitoring at the same
time.
There are two options: Add cameras in LAN & Add cameras in
WAN.
Add Cameras in LAN
Figure 4.28
1. Click Refresh to search the device list in Lan.
2. Click The 2nd
Device, it will unfold the form to show the details.
3. Choose the device you want to add it, then it will fill-in
the Alias, Host, Http Port automatically.
4. Input the correct User and Password of the 2nd
device.
5. Click Add .
6. Do the same steps to the 3rd
device or others until 9th device, after that, click Submit to
save all the settings.
Then, click Back to the main monitoring window, click 4 windows
options, which will show 4 cameras you have set, click 9
windows options, it will show all the 9 channels.
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Figure 4.29
Add Cameras in WAN
This camera supports to add cameras with DDNS domain name and
port.
If you want to view all cameras via the internet(remote
computer), please do the follow settings:
1. Make sure all of the cameras you added could be accessed
through the internet. (Read DDNS Settings in chapter 4.3.3)
2. Login to the first camera using a DDNS domain name and
port.
3. Click Multi-Device Settings. Choose The 2nd Device.
4. Fill in the 2nd cameras name, DDNS domain name(No need
Http://), port number.
5. Enter user name and password and then click Add.
6. Do the same steps to the 3rd
device or others until 9th device, after that, click Submit to
save all the settings.
Figure 4.30
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NOTE: Here the Host must be entered as the second cameras DDNS
domain name, not its LAN IP, you can find the DDNS
domain name and port from device status of each camera what you
want to add.
Figure 4.31
Figure 4.32
Then, click Back to the main monitoring window, you will see all
of the cameras accessible through the internet. When you
are away from home, you can use the first cameras DDNS domain
name and port to view all the cameras via Internet.
Figure 4.33
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4.5.2 User Settings
Here you can create users and set privilege to Visitor, Operator
or Administrator. The default administrator account is
admin, you can login the camera as Administrator to set the
users manually.
Figure 4.34
Visitor: Can only login to see the live video, it cannot do any
operations except changing single, 4, 9 windows.
Operator: Can do all the operations on live video interface, but
except Settings, can not change the advance settings.
Administrator: Have all privilege, it can do all operations and
settings.
NOTE: Only administrator can set three those level accounts,
camera will reboot once you finished the settings.
4.5.3 Maintain
Figure 4.35
Restore Factory Settings:
Click it, will present a pop-up window of prompt, select OK, all
the parameters will be returned to factory settings, and the
device will reboot. This is similar to press the Reset button of
the camera.
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Figure 4.36
Reboot Device:
Click it, a pop-up window of prompt will be presented, and
select OK, then reboot the camera.
This is similar to unplugging the power to the camera.
Figure 4.37
Upgrade Device Firmware and WEB UI:
You can check the current firmware and WEB UI version from
Settings -> Device Information.
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Figure 4.38
If you want to upgrade, click Browse and choose correct bin
file, then click Upgrade.
Attention: If your camera works well with the current firmware,
we recommend that you neednt upgrading. Please dont
upgrade the firmware unnecessarily. Your camera may be damaged
if you configure wrong during upgrading.
NOTE:
1) Normally, only Device WEB UI need to be upgraded, please do
not try to upgrade the Device System Firmware
2) Dont upgrade the firmware in WAN through the web UI,
otherwise the upgrade process may be failed.
3) Please ensure you have downloaded the correct firmware
package for your camera before upgrading. Read the upgrade
documentation (readme.txt file) in the upgrade package before
you upgrading.
4) Please check the sizes of the bin files. They must match the
size in the readme.txt file. If not, please download the
firmware again until the sizes are matched. If the bin file used
wrong, the function of your camera would be incorrect.
5) Never turn off the power of the camera during upgrading until
the IP camera restart and get connected, and the better use
wired mode.
6) If your camera supports SD Card, before upgrading the
firmware, please unplug the SD card and reboot the camera.
NOTE: You can also upgrade by IPCam Search Tool, the same
operation and attention.
4.5.4 Back
Click it back to the live video interface.
Figure 4.39
5 APP
We provides APP for Android and iOS system, which can help you
view & listen wherever and whenever. Search and install
HD PTZ IPCam for Android and iOS devices.
If you would like to read more details on the Android APP or iOS
APP, Please refer to the Quick Installation Guide.
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6 APPENDIX
6.1 Frequently Asked Questions
NOTE: Any questions you have, please check Network connection
firstly. Check the working status revealed by the indicators
on the network server, hub, exchange and network card. If it is
abnormal, check the network connections.
6.1.2 I have forgotten the administrator password
To reset the administrator username and password, press and hold
down the RESET BUTTON for 10 seconds. Release the
reset button, waiting about 20 seconds, and the camera will
reboot and the username and password will be returned to the
factory default administrator username and password. Please keep
the power on during reset
Default administrator username: admin
Default administrator password: blank (no password)
6.1.3 Camera can not record
Camera can not record when click Record button or cant change
the manually record path.
When you use Windows7 or Vista, you may can not record or change
the record path manually due to the security settings of
computer.
There are two ways to resolve the problem:
(1) Please add the camera as a trusted site to resolve this
issue. The steps are
IE browser -> Tool -> Internet Options -> Security
-> Trusted sites -> Sites -> Add
(2) Select IE browser icon, then right click, select Run as
administrator
6.1.4 Subnet doesnt match
Check whether your ip camera in the same subnet of your
computer. The step is
Control Panel -> Network and Sharing Center -> Local Area
Connections -> Details.
Check subnet mask, IP address and gateways. When you set IP
address, please make sure they are in the same subnet.
Otherwise you can't access the camera.
6.1.5 No Pictures Problems
The video streaming is transmitted by the ActiveX controller. If
ActiveX controller isnt installed correctly you wont see any
video images.
You can resolve this problem by this way:
Download ActiveX controller (OCX) and set the safety property of
IE in the PC when you view it first time:
IE browser -> Tool -> Internet Options -> Security
-> Custom Level -> ActiveX control and Plug-ins
Three options should be set to be Enable, The ActiveX programs
read by the computer will be stored. As follows:
Enable: Download unsigned ActiveX controls
Enable: Initialize and script ActiveX controls not marked as
safe
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Enable: Run ActiveX controls and plug-ins
Figure 6.1
If you allow the ActiveX running, however, still could not see
live video. Please change another http port number to try
again.
Dont use port 8000.
NOTE: Make sure that your firewall or anti-virus software does
not block the camera or ActiveX. If you can not see video,
please shut down firewall or anti-virus software to try
again.
6.1.6 Cant access IP camera on Internet
There are some reasons:
1. ActiveX controller is not installed correctly
2. The port what camera used is blocked by Firewall or
Anti-virus software. Please change the port number and try
again.
3. Port forwarding is not successful
Double check these settings and make sure they are correct.
6.1.7 UPnP always failed
UPnP only contains port forwarding in our recent software.
Sometimes, it may be failed to do port forwarding automatically
because of firewall or anti-virus software. It also has much
relations with routers security settings. So we recommend you
do
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port forwarding manually. You can view your camera on internet
successfully after setting port forwarding manually in router.
6.1.8 Camera can not connect wireless
If your camera could not connect wireless after you set wireless
settings and plug out the cable. Please check whether your
settings are correct or not.
Normally, camera cant connect wireless mainly because of wrong
settings.
Make sure broadcast your SSID; Use the same encryption for
router and camera.
6.1.9 Cant see other cameras listed in multi-device when using
remote access
If you want to view all the cameras via the WAN, verify that
each camera add in the multi-device settings can be accessed by
using the DDNS name and port number. Using the DDNS domain name
rather than the cameras LAN IP. (For more details
see: Add cameras in WAN)
6.1.9 I cant find Multi-device settings and Record Path
settings
Record and multi-device function are controlled by activeX
controller.
So if you use Safari, Firefox, Google chrome, it is impossible
to use these functions.
6.1.10 I cant use the Audio, Talk, Record function.
These functions are controlled by activeX controller.
So if you use Safari, Firefox, Google chrome, it is impossible
to use these functions.
6.2 Default Parameters
Default network Parameters
IP address: obtain dynamically
Subnet mask: obtain dynamically
Gateway: obtain dynamically
DDNS: The third party DDNS
Username and password
Default admin username: admin with a blank password
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7 SPECIFICATIONS
Model: DH41S DH42S DH43S DH47S
Image Sensor
Image Sensor Color CMOS WXGA(megapixel) HD sensor
Display Resolution 720p/WXGA(1280*720), VGA(640*480),
QVGA(320*240)
Mini. Illumination 0.5 Lux 0 Lux (With IR Illuminator)
Lens
Lens Type Glass Lens
Focal Length f: 4-9mm
Aperture F1.6
Angle of view 60 ~ 30
Audio Input/Output External RCA interface for two-way audio
Audio Compression ADPCM/G.726
Video
Image Compression H.264
Image Frame Rate 25fps maximum, downward adjustable
Resolution 1280 x 720(720P), 640 x 480(VGA), 320 x 240(QVGA)
Stream Single stream
Image Adjustment The brightness, contrast, saturation, chroma
are adjustable
Flip Mirror Images Reversal and mirror
Night visibility Null 66pcs IR-LEDs
Distance up to 20m
22pcs IR-LEDs
Distance up to 20m
22pcs IR-LEDs
Distance up to 20m
IR-CUT Dual IR-CUT filter (Original)
Infrared mode Null Automatic or manual
Light Frequency 50Hz, 60Hz
PTZ
Pan/Tilt Angle H:355 & V: 95 H:355 & V: 95 H:355 &
V: 75 H:355 & V: 75
3D Preset 8 presets, include Horizontal & Vertical Position
and Focal length
Preset Cruise 1-8 preset positions cruise
Border Scan Set any position as left or right border, scan
between the borders
Horizontal Scan 355 horizontal scan
Guard position Support, default is preset position 1
Alarm preset Support
Zoom 2.3x zoom
Network
Ethernet 10/100Mbps RJ-45 port
Protocol HTTP, HTTPS, FTP, TCP/IP, UDP
SMTP, DHCP, DDNS, UPnP, RTSP
Wireless Standard IEEE 802.11b/g/n
Data Rate IEEE802.11b: 11Mbps(Max.) IEEE802.11g:
54Mbps(Max.)
IEEE802.11n: 150Mbps(Max.)
Wireless Security WEP, WPA, WPA2
System
By PC Windows XP, Vista, 7, 8, Mac OS
By Phone Android, iOS
Browser Microsoft IE7 and above version or compatible
browser;
Mozilla Firefox; Google Chrome; Apple Safari.
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Device Clients Up to 64-channel,centralized monitor, remote
record and playback
Physical
Dimension 162*131*191 mm 173*154*210 mm 162*131*191 mm
211*126*236mm
Net/Gross Weight 900g/1300g 1000g/1460g 800g/1200g
1200g/1600g
Color Box 235 x 165 x 215mm 255x 195 x 240 mm 235 x 165 x 215 mm
256*193*250mm
Power Power Supply DC 12V/1.0A DC 12V/2.0A DC 12V/1.5A DC
12V/1.5A
Power Consumption 8 Watts (Max.) 8 ~18 Watts (Max.) 8 ~15 Watts
(Max.) 8 ~15 Watts (Max.)
Other Feature
Protection level IP66
Shell Metal shell
User Accounts Three levels user role
UID Technology UID scan technology applied, easy to operate, and
highly confidential.
Reset Reset button is available
Alarm Motion detection alarm, I/O alarm
Environmental
Operate Temper. -20 ~ 50C (-4F ~ 122F)
Operating Humidity 20% ~ 85% non-condensing
Storage Temper. -20C ~ 60 (-4F ~ 140F)
Storage Humidity 0% ~ 95% non-condensing
Certification CE, FCC, RoHS
Warranty Limited 1-year warranty
Attention: Power adapter should be used between -20C -40C, and
20%-90% relative humidity.
7.1 CE & FCC
Electromagnetic Compatibility (EMC)
FCC Statement
This device compiles with FCC Rules Part 15. Operation is
subject to the following two conditions:
* This device may not cause harmful interference
* This device must accept any interference receives, including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is
operated in a commercial environment. This equipment can
generate, use, and radiate the radio frequency energy. If it is
not
installed and used in accordance with the installation manual,
which may cause harmful interference to radio communications.
Operation of this equipment in a residential area is like to
cause harmful interference, in which case the user will be
required
to correct the interference at his own expenses.
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FCC Caution
Any changes or modifications are not expressly approved by the
party, which responsible for compliance can void the users
authority to operate this equipment.
CE Mark Warning
This is a Class A product. In a domestic environment, this
product may cause radio interference, in which case the user
may
require to take adequate measures.
8. OBTAINING TECHNICAL SUPPORT
Well, we hope you have a enjoyable time during using the IP
CAMERA and network camera. Besides, we hope it can be easy
for you to use. Perhaps you have some issues or questions but
the Users Guide has not answered.
Please contact your reseller and ask for help firstly, if they
could not resolve your problems, please contact our company.
If your reseller cannot provide services for you, please contact
our service department: [email protected].
Thank you for your supporting and using.