User Management Got You Down? Spiceworks Help Desk to the Rescue!

User Management Got You Down? Spiceworks to the Rescue!

Tabrez Syed

First: The Basics

InventoryTickets

People

You

Purchasing

• Tie users to devices• Set up Active Directory integration• Set up charge codes• Set up custom attributes

Connect the dots

Have you downloaded an extension?

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2,096 Reports

187 Plugins

1,322 Scripts

234 Language Packs

Build Your Business Case

Weekly management report

Management weekly report

Yasaf Burshan

reports/1349

What is your incoming ticket pattern?

Ticket trend graph open

Justin.Davison

reports/945

Is the trend of incoming tickets rising?

What have your techs done this week?

Admins overview this week

Dragos1970

reports/2127

When do you need to add another tech?

Ticket Open Historical

D_L_

reports/2032

This report shows number of tickets still open at the end of each day

Other good reports

Time to assignment of ticket

Ben.B

reports/1229

Month end report

Rossg

reports/1137

Tickets that breach SLA

Dragos1970

reports/2306

Invoice Helper

Power Users

reports/2148

Related Plugins

How do you track your work?

Keeping Track of users

Do your users lock themselves out?

• Checks Lockout time value not null

• Keep it on your dashboard

Find locked out users

Locked Out Users

gitrdone564

reports/2229

Who is coming up on being locked out?

Password Expiration

DC26

reports/2158

When did they last change their password?

User Last Passwd Changed

Tino Todino

reports/1750

Unlock users from People View

Related Plugin

Where is everybody logged on?

Who is logged on where

MattSMI

reports/1893

Instant employee directory

Employee List

Russ Cantrell

reports/1848

Find the email hoarders

Mailboxes 500MB+

IT8166

reports/785

What’s in your bag of tricks?

Make your life easier

Armed & Ready

• Getting exchange 07 data into SW: /scripts/show/382-exchange_push-ps1

Misc