User Guide for Cisco Unified Personal Communicator, Release 1.2

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User Guide for Cisco Unified Personal Communicator, Release 1.2 for Macintosh January 22, 2008

Text Part Number: OL-10984-02

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Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 © 2006-2007 Cisco Systems, Inc. All rights reserved.

For third-party copyright information, see the Appendix.

User Guide for OL-10984-02

C O N T E N T S

C H A P T E R 1 Preparing To Use Cisco Unified Personal Communicator 1

How to Set Up the Application 1Installing Cisco Unified Personal Communicator 2Installing the Address Book Plug-In 2Setting Up Your Headset 3Setting Up Your Video Camera 3Logging In 4Setting Up Voice Mail 5Setting Up Web Conferencing 5

How to Set Optional Preferences 6Automating Login 6Specifying Your Audio and Video Devices 7Specifying Ringer Device and Volume 8Choosing the Phone to Control 9Specifying Your Preferred Contact Method 12

Specifying Your Contact Information 12

Where to Find More Documentation 13

Cisco Product Security Overview 14

Upgrading Cisco Unified Personal Communicator 15

Uninstalling Cisco Unified Personal Communicator 15

C H A P T E R 2 Using Reachability Status in Cisco Unified Personal Communicator 1

About Reachability Status 1

3Cisco Unified Personal Communicator for Macintosh, Release 1.2

Contents

Identifying Reachability Status Icons 2

Setting Your Reachability Status Preferences 3

Specifying Your Reachability Status During Each Session 5

Adding Custom Status Messages To Your Reachability Status Options 6Creating Custom Reachability Status Messages 6Modifying Custom Status Messages 7Deleting Custom Status Messages 7

Displaying A Custom Out-Of-Office Message 8

C H A P T E R 3 Having Conversations Using Cisco Unified Personal Communicator 1

About Conversations 1

How To Make Calls 2Calling People Who Are Listed in the Console 2Calling Any Number 3Dialing a Number in Other Applications 4Dialing From Your Macintosh Address Book 4

Responding to Incoming Calls 5

How To Work With Conversations in Progress 6Entering Touch-Tone Responses 7Putting Conversations on Hold and Retrieving Them 7Transferring Calls 8Changing the Volume of a Call 8Seeing Who Is Participating In the Conversation 9Ending Conversations 9

C H A P T E R 4 Using Video With Cisco Unified Personal Communicator 1

About Video Conversations 1

Before You Use Video 2

Viewing Video 3

4User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2

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Contents

Working With Video Conversations In Progress 4

C H A P T E R 5 Using Web Conferencing With Cisco Unified Personal Communicator 1

About Web Conferencing 1

Adding Web Conferencing and Web Participants to Conversations 2

Working With Web Conferencing Sessions In Progress 3

Comparison with Standard Web Meetings 4

C H A P T E R 6 Hosting Conference Calls Using Cisco Unified Personal Communicator 1

About Merging Calls 1

Merging Calls 2

C H A P T E R 7 Sending Messages With Cisco Unified Personal Communicator 1

Sending Instant Messages 1Receiving Instant Messages 2Choosing Messaging Options 3Saving Messages 3

Sending E-Mail Messages 4

C H A P T E R 8 Managing Contacts in Cisco Unified Personal Communicator 1

About the Contact List 1

How To Work With Contacts 2Searching for Contacts 2Adding Contacts To Your List 3Viewing More Information About Contacts 4Identifying the Preferred Contact Method of Other People 4Modifying Contact Information 6Deleting Contacts From Your List 6


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Contents

Working with Groups of Contacts 6

C H A P T E R 9 Working With Recent Communications With Cisco Unified Personal Communicator 1

About Recent Communications 1

About Recent Communications Items 2

Working With the Recent Communications List and Its Items 3

Accessing Voice Mail 5

C H A P T E R 10 Troubleshooting Cisco Unified Personal Communicator 1

Problems Setting Up the Application 2

Problems Logging In and Starting Up 2Error: Login Failed 2Application Starts Slowly 3Desk Phone Device Unavailable 3

Problems Choosing A Phone 3Cannot Make Phone Active 4Desired Desk Phone Is Not Listed 4

Problems with the Console 4Console Does Not Fit My Screen 5Menu Item, Button, Or Option is Dimmed 5Columns Are Too Narrow 5

Problems with Reachability Status 6

Problems Starting Calls 6

Problems With Incoming Calls 7Notifications of Incoming Calls Do Not Appear 7Phone Does Not Ring 7

Problems During a Conversation 8I Hear No Sound 8


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Contents

Other Participants Cannot Hear Me, Or Audio Quality Is Poor 9Controls in the Conversation Window Are Unavailable 10

I Cannot Merge Calls 11

Problems with Video 11

Options to Use Video Are Dimmed 12

Computer Does Not Recognize My Camera, or I Cannot See My Own Image 12

I Expected Video, But the Call Is Audio Only 13

Video Image Of Other Person Does Not Appear 13

Video Is Slow Or Quality Is Poor, Or No Video Appears 13

Unable to Add Video to Audio Call 14

I See Two of My Own Image 14

Problems with Web Conferencing 14

When I Add Web Conferencing, It Asks Me To Log In 14

Cannot Add Web Conferencing 15

Web Conference Language Is Different 15

Lost Connection to Web Conference 15

Participants Cannot See Web Conferencing Window 16

Web Conferences Differ From Standard Web Conferences 16

Problems With Instant Messaging 16

Recipient Did Not Receive Message 17

Message: “Your message to [person] could not be sent.” 17

New Message Appears in the Same Window As Old Messages 18

Problems in the Recent Communications Pane 18

Known Calls Are Not Listed 18

List Shows Phone Number, Not Name 18

Problems With Voice Mail 19

Problems with Search 19

Search Seems to Find Incorrect Results 19

Application Appears Unresponsive After Search 19


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Contents

Getting Information for Your Administrator 19

Checking Call Statistics 20

Checking Server Status 20

Capturing Log Files 20

Enabling Detailed Logging 21

A P P E N D I X A Third-Party Copyright and License Information 1

G L O S S A R Y

I N D E X


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User Guide for Cisco Unified Personal CommOL-10984-02

C H A P T E R 1
Preparing To Use Cisco Unified Personal Communicator
• How to Set Up the Application, page 1-1

• How to Set Optional Preferences, page 1-6

• Where to Find More Documentation, page 1-13

• Cisco Product Security Overview, page 1-14

• Upgrading Cisco Unified Personal Communicator, page 1-15

• Uninstalling Cisco Unified Personal Communicator, page 1-15

How to Set Up the Application Complete the following tasks in order:

• Installing Cisco Unified Personal Communicator, page 1-2

• Installing the Address Book Plug-In, page 1-2

• Setting Up Your Headset, page 1-3

• Setting Up Your Video Camera, page 1-3

• Logging In, page 1-4

• Setting Up Voice Mail, page 1-5

• Setting Up Web Conferencing, page 1-5

1-1unicator for Macintosh, Release 1.2

Chapter 1 Preparing To Use Cisco Unified Personal Communicator How to Set Up the Application

Installing Cisco Unified Personal Communicator If your system administrator has not installed Cisco Unified Personal Communicator on your computer, install it.

Before You Begin

• If you are upgrading from a previous version, follow the instructions in the Upgrading Cisco Unified Personal Communicator, page 1-15.

• Your system administrator should ensure that your equipment meets the system requirements for using this product.

• You must have Administrator privileges to install software on your computer.

• Make the Finder active and choose Finder > Preferences. Make sure Open new windows in column view is not checked. If you change this preference, restart the computer before installing.

Procedure

Step 1 Obtain the disk image from your system administrator.

Step 2 Double-click the disk image if it does not mount automatically.

Step 3 Accept the license agreement.

Step 4 Drag the application icon onto the Applications folder icon.

Step 5 (Optional) Move the disk image to the trash.

Related Topics

• Problems Setting Up the Application, page 10-2

Installing the Address Book Plug-In If you install this plug-in, you can use Cisco Unified Personal Communicator to dial numbers in your Macintosh Address Book.

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Procedure

Step 1 If you have just installed Cisco Unified Personal Communicator, log out of the computer and log in again.

Step 2 Launch Cisco Unified Personal Communicator.

Step 3 Choose CiscoUPC > Install Address Book Plug-In.

Step 4 Follow the instructions.

Related Topics

• Dialing From Your Macintosh Address Book, page 3-4

• Uninstalling Cisco Unified Personal Communicator, page 1-15

Setting Up Your Headset

Procedure

Step 1 Follow the instructions that came with the headset.

Step 2 Wait a few moments after you plug in your headset before you do anything else.

Note Special buttons on some devices, such as those to initiate a call via your headset, are not designed to work with Cisco Unified Personal Communicator. Volume and mute buttons generally work.

Setting Up Your Video Camera The software for supported Apple cameras is included with the Macintosh operating system software.


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Procedure

Step 1 Set up your camera following the instructions that came with it.

Step 2 Relaunch Cisco Unified Personal Communicator if it is running.

Logging In

Before You Begin

Follow the procedures in the preceding sections.

If you log in remotely, you must first connect to your corporate network, for example via virtual private network (VPN).

Procedure

Step 1 Obtain the following information from your system administrator:

• Your username and password for Cisco Unified Personal Communicator.

• The IP address of the login server.

Step 2 Launch Cisco Unified Personal Communicator.

Step 3 Enter the information that you obtained in Step 1. Username and password are generally case-sensitive.

Related Topics

• Problems Logging In and Starting Up, page 10-2

• Automating Login, page 1-6

• Canceling Automatic Log In and Password Entry, page 1-7


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Setting Up Voice Mail Use this procedure if you want to access voice mail via Cisco Unified Personal Communicator.

Procedure

Step 1 Obtain from your system administrator the username and password that you must enter into Cisco Unified Personal Communicator in order to use voice mail.

Step 2 Choose CiscoUPC > Preferences.

Step 3 Click Accounts.

Step 4 Click Unity Voicemail.

Step 5 Enter your login information. If your system administrator gave you two passwords, use the Cisco Unity Assistant (web) password.

Step 6 Click Save.

Related Topics

• Accessing Voice Mail, page 9-5

Setting Up Web Conferencing

Note Anyone can participate in web conferencing. You generally need to follow this procedure in order to add web conferencing to a conversation.

Procedure

Step 1 Obtain from your system administrator the username and password that you must enter into Cisco Unified Personal Communicator in order to use web conferencing.


Step 3 Click Accounts.


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Chapter 1 Preparing To Use Cisco Unified Personal Communicator How to Set Optional Preferences

Step 4 Click MeetingPlace.

Step 5 Enter your login information for MeetingPlace.

Step 6 Click Save.

Related Topics

• Using Web Conferencing With Cisco Unified Personal Communicator, page 5-1

How to Set Optional Preferences • Automating Login, page 1-6

• Specifying Your Audio and Video Devices, page 1-7

• Specifying Ringer Device and Volume, page 1-8

• Choosing the Phone to Control, page 1-9

• Specifying Your Preferred Contact Method, page 1-12

• Specifying Your Contact Information, page 1-12

Automating Login

Procedure

Step 1 Launch the application

Step 2 Enter your username and password.

Step 3 Check Remember password in Keychain.

Step 4 (Optional) Check Automatically log in as: [user name].

Step 5 Click Login.


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Related Topics


Canceling Automatic Log In and Password Entry

Procedure


Step 2 Click Profile.

Step 3 Uncheck options in the Log in section.

Related Topics


Specifying Your Audio and Video Devices Choose which speaker, microphone, and video devices you want to use during soft phone calls.

Before You Begin

Set up your devices following the instructions in Setting Up Your Headset, page 1-3 and Setting Up Your Video Camera, page 1-3.

Procedure

Step 1 Plug in the devices that you will choose.

Step 2 Relaunch Cisco Unified Personal Communicator.


Step 4 Click Audio / Video.

Step 5 Choose devices as applicable.


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Note • If you change audio settings during a call, you may experience a brief interruption of audio while the change takes effect.

• If you unplug a chosen device during a call, your speaker or microphone will change to the corresponding system default device, if any is available.

• If you unplug your only video device, and if you have an available audio device, your conversation will continue as audio-only. Otherwise, your call will end.

• You can pause iTunes while you are on calls. Check the box in Audio/Video Preferences.

Related Topics

• Checking Your Speaking Volume, page 10-10

Specifying Ringer Device and Volume You can choose whether Cisco Unified Personal Communicator notifies you of incoming calls via the built-in speakers in your computer (if any) or via a headset or other audio device.

Before You Begin

Set up your chosen audio device and verify that it works.

Procedure

Step 1 Plug in the device that you will choose.

Step 2 Relaunch Cisco Unified Personal Communicator.


Step 4 Click Audio / Video.

Step 5 Choose a ringer device.


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Step 6 Use the volume slider to set the ringer volume.

Note • Muting your audio by any method may prevent you from hearing the soft phone ring when someone calls you.

• If the device you chose becomes unavailable, you will hear ringing through the system default audio device.

• Make sure your system setting for sound output volume is set high enough for you to hear the ringer. The ringer volume setting in Cisco Unified Personal Communicator Preferences is a percentage of the volume setting in the System Preferences.

• Your desk phone will always ring.

Choosing the Phone to Control Cisco Unified Personal Communicator can work with a Cisco Unified IP Phone such as the one on your desk, or work independently as a soft phone.

If the phone mode is set to soft phone, you can use your desk phone, but calls you make using your desk phone do not appear in the Recent Communications list.

Procedure

Step 1 Roll your mouse over the buttons near the top right of the main console to identify the Phone Mode button.

Step 2 Click to choose a Phone Mode option.

Note If you want to use video, choose Soft Phone.


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Related Topics

• Problems Choosing A Phone, page 10-3

• Desk Phone Device Unavailable, page 10-3

• Choosing the Associated Desk Phone, page 1-10

Choosing the Associated Desk Phone

By default, the Cisco Unified IP Phone on your desk is the desk phone associated with Cisco Unified Personal Communicator.

If your system administrator has enabled this feature, you may be able to associate Cisco Unified Personal Communicator with a different desk phone. For example, you may be able to temporarily use a phone in a conference room as if it were the phone on your own desk.

Procedure

Step 1 Go to the phone that you want to associate with Cisco Unified Personal Communicator and log in to the EM Services. For information, see the documentation for your phone.

You can skip this step if you know that the phone is assigned exclusively to you.

Step 2 Launch Cisco Unified Personal Communicator if it is not running.

Step 3 Roll your mouse over the buttons near the top right of the main console to identify the Phone Mode button

Step 4 Click the Phone Mode button and choose Desk Phone.

Step 5 Click and choose Choose Desk Phone.

Step 6 Click a phone in the list to select it. Use the information in the table to help you identify the phones in the list:


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Note Click Restore Default to choose the phone on your own desk after you have changed it. Skip the rest of the steps in this procedure.

Step 7 Click Control Selected Device.

Step 8 Click OK.

Step 9 Wait a few moments for the change to take effect.

Note Not all phones are necessarily available for this purpose. If the phone you want to choose is not available to you, contact your system administrator.

Related Topics


• Desired Desk Phone Is Not Listed, page 10-4

Column Number Column Name Description

1 Device status This icon identifies the currently associated desk phone.

2 Device type Hover your mouse pointer over the icon to identify the model of the phone.

3 Name To modify this field to identify a phone for future reference:

Double-click the name and enter a name of your choice.

4 Device Name Number printed on the MAC label on the bottom of the phone.

5 Lines Phone numbers (extensions) available via this phone.


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Specifying Your Preferred Contact Method The method you choose for preferred contact method determines two things:

• The type of communication (such as phone or instant message) that Cisco Unified Personal Communicator will initiate when you double-click a name in a list.

• The method that you want people to use to contact you.

By default, preferred contact method is Phone.

Procedure

Step 1 Roll your mouse over the buttons near the top right side of the console to locate the Preferred Contact button.

Step 2 Click and choose an option.

Related Topics


• Identifying the Preferred Contact Method of Other People, page 8-4

Specifying Your Contact Information You can specify the phone number and e-mail address that Cisco Unified Personal Communicator will use to contact you when you are logged in to Cisco Unified Personal Communicator and people contact you from a list in Cisco Unified Personal Communicator.

If you do not specify preferred contact information, or you are not logged in to Cisco Unified Personal Communicator, Cisco Unified Personal Communicator uses your contact information in the corporate directory.


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Chapter 1 Preparing To Use Cisco Unified Personal Communicator Where to Find More Documentation

Procedure


Step 2 Click Profile.

Step 3 Add the Preferred phone and Preferred e-mail:

a. Double-click Add/Remove...

b. Enter the contact information in New.

c. Click Add.

d. Click Done.

Step 4 Choose your preferred phone number and e-mail address from the pop-up menus in Step 3.

Related Topics


Where to Find More Documentation The following documentation is available for this product:

Quick Start Guide

http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.html

Online Help

Choose Help > CiscoUPC Help. In the web conferencing window, click the Help menu.

Updated Documentation (PDF)

The most current version of this document is available in English as a PDF file at:



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Chapter 1 Preparing To Use Cisco Unified Personal Communicator Cisco Product Security Overview

Documentation in Languages Other Than English

http://www.cisco.com/en/US/products/ps6844/tsd_products_support_translated_end_user_guides_list.html

Accessibility Information


The following documentation is available for products related to this product:

Documentation for Cisco Unified MeetingPlace Web Conferencing

http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_user_guide_list.html

Documentation for Cisco Unified MeetingPlace Express


Documentation for Your Cisco Unified IP Phone (Desk Phone)

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

Documentation for IP Phone Messenger (IPPM) and the Cisco Unified Presence User Options Web Pages:

http://cisco.com/en/US/products/ps6837/products_user_guide_list.html

Documentation for Cisco Unified Communications Manager User Options Web Pages or Cisco Unified CallManager User Options Web Pages:


Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are


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http://cisco.com/en/US/products/ps6837/products_user_guide_list.html








Chapter 1 Preparing To Use Cisco Unified Personal Communicator Upgrading Cisco Unified Personal Communicator

responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending e-mail to [email protected].

Upgrading Cisco Unified Personal Communicator Procedure

Step 1 Quit Cisco Unified Personal Communicator.

Step 2 Uninstall the existing application following the instructions in Uninstalling Cisco Unified Personal Communicator, page 1-15.

Step 3 Follow the procedure in the Installing Cisco Unified Personal Communicator, page 1-2.

Uninstalling Cisco Unified Personal Communicator Procedure

Step 1 Quit Cisco Unified Personal Communicator.

Step 2 Quit the Address Book application.

Step 3 Move the following items to the trash:


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http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

Chapter 1 Preparing To Use Cisco Unified Personal Communicator Uninstalling Cisco Unified Personal Communicator

Step 4 Empty the trash.

If you see a message that the operation cannot be completed because the Dialer is in use, quit the Address Book application, then empty the trash again.

This Item In this Folder

The Cisco Unified Personal Communicator application

<Your hard disk>/Applications/

CiscoUPC_Dialer.bundle <Your hard disk>/Library/Address Book Plug-Ins/

and

<Your hard disk>/Users/<your user name>/Library/Address Book Plug-Ins/

Cisco folder

and

Cisco Unified Personal Communicator folder

(If they exist)

<Your hard disk>/Users/<your user name>/Library/Caches/

Cisco folder (If it exists) <Your hard disk>/Users/<your user name>/Library/Logs/

Cisco folder (If it exists) <Your hard disk>/Users/<your user name>/Library/Preferences/

com.cisco.CiscoUPC.plist file

and

com.cisco.ProblemReportingAssistant.plist

(If they exist)

<Your hard disk>/Users/<your user name>/Library/Preferences/


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C H A P T E R 2
Using Reachability Status in Cisco Unified Personal Communicator
• About Reachability Status, page 2-1

• Identifying Reachability Status Icons, page 2-2

• Setting Your Reachability Status Preferences, page 2-3

• Specifying Your Reachability Status During Each Session, page 2-5

• Adding Custom Status Messages To Your Reachability Status Options, page 2-6

• Displaying A Custom Out-Of-Office Message, page 2-8

About Reachability Status Reachability status provides an indication of whether people in your company are available if you want to contact them, and vice-versa.

The system can determine reachability automatically, or people can specify their reachability status.

You can always try to contact people regardless of their reachability status.

Note • By default, the system determines the reachability status of each person automatically. The system detects when people are using their computer or phone, or, if applicable, when they are in a meeting according to their Microsoft Outlook calendar.


Chapter 2 Using Reachability Status in Cisco Unified Personal Communicator Identifying Reachability Status Icons

• Each person can set preferences that determine which elements the system uses to determine their reachability status.

• Each person can choose a reachability status to display instead of letting the system determine their status automatically.

Related Topics





Identifying Reachability Status Icons Procedure

Step 1 Look at the reachability status icon currently associated with a person:

Reachability Status Symbol Description

Available The person is logged in to Cisco Unified Personal Communicator and has recently been using his or her computer or phone. Alternatively, the person has set the status to Available.

(Multiple) The person may be available. Roll your mouse over the name of the person to see the status.


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Chapter 2 Using Reachability Status in Cisco Unified Personal Communicator Setting Your Reachability Status Preferences

Step 2 Look for more details if needed:

• Roll your mouse over a name in a list.

• View the contact details for the person.

Tip To view your own reachability status: Look at the drop-down list above the contact list in the main console.

Related Topics

• Using Reachability Status in Cisco Unified Personal Communicator, page 2-1

• Viewing More Information About Contacts, page 8-4

• Problems with Reachability Status, page 10-6

Setting Your Reachability Status Preferences You should specify the elements that Cisco Unified Personal Communicator uses to evaluate your reachability status.

These settings apply whenever you are logged in to Cisco Unified Personal Communicator. They remain until you change them.

Away The person has set the status to Away, or to Do Not Disturb via IP Phone Messenger or another method.

Offline or unknown

The person is not logged in to Cisco Unified Personal Communicator, or the system is unable to determine the status. If some people in your company are in the corporate directory but not set up to display reachability status, they display this icon.

Reachability Status Symbol Description


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Chapter 2 Using Reachability Status in Cisco Unified Personal Communicator Setting Your Reachability Status Preferences

Procedure


Step 2 Click Status.

Step 3 Choose options.

Note • You can show availability based on appointments in your Outlook calendar (or the calendar in whichever tool you use to interact with Microsoft Exchange, such as Outlook Web Access.) If you have added additional calendars, only your default (main) calendar is evaluated.

• If you choose to show availability based on your calendar, the system uses your calendar to determine your reachability status even when you are not logged in to Cisco Unified Personal Communicator.

• If you uncheck all check boxes and choose Never for Show me as “On the Phone”, your status will always show Available unless you change it manually during a session.

• If you set your reachability status preferences via applications other than Cisco Unified Personal Communicator, such as the Cisco Unified Presence User Options web pages or IP Phone Messenger, those settings apply to Cisco Unified Personal Communicator, and vice versa.

Related Topics






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Chapter 2 Using Reachability Status in Cisco Unified Personal Communicator Specifying Your Reachability Status During Each Session

Specifying Your Reachability Status During Each Session

Your reachability status changes automatically unless you manually choose a reachability status to display. The status you choose displays until you change it or log out of Cisco Unified Personal Communicator.

Procedure

Step 1 Click the reachability status that you see above the Contact list.

Step 2 Choose an option.

Note • To cancel your manual selection and allow the system to automatically reflect your activity, choose Available. Make sure you have set preferences to reflect the activities you want the system to evaluate when determining your reachability status.

• By default, the list of reachability status options includes only Available and Away. You can add custom status messages to this list.

Related Topics








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Chapter 2 Using Reachability Status in Cisco Unified Personal Communicator Adding Custom Status Messages To Your Reachability Status Options

Adding Custom Status Messages To Your Reachability Status Options

To provide other people with additional information about your reachability status, create custom status messages. These messages are added to the list of reachability status options.

• Creating Custom Reachability Status Messages, page 2-6

• Modifying Custom Status Messages, page 2-7

• Deleting Custom Status Messages, page 2-7

Creating Custom Reachability Status Messages

Procedure

Step 1 Click the Reachability pop-up menu near the top of the console and choose Edit Status Menu....

Step 2 Click the [+] button below the category of message you want to add (Available or Away).

Step 3 Enter your custom status message.

Step 4 Press <Enter>.

Step 5 Click Done.

Your custom message appears in the list of reachability status options.

Related Topics





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Chapter 2 Using Reachability Status in Cisco Unified Personal Communicator Adding Custom Status Messages To Your Reachability Status Options

Modifying Custom Status Messages

Procedure

Step 1 Click the reachability status pop-up menu near the top of the console and choose Edit Status Menu.

Step 2 Double-click a message to change.

Step 3 Enter your new message.

Step 4 Press <Enter>.

Step 5 Click Done.

Related Topics


Deleting Custom Status Messages

Procedure

Step 1 Click the Reachability pop-up menu near the top of the console and choose Edit Status Menu.

Step 2 Click a message to delete.

Step 3 Click the [-] button below the message.

Step 4 Click Done.

Related Topics



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Chapter 2 Using Reachability Status in Cisco Unified Personal Communicator Displaying A Custom Out-Of-Office Message

Displaying A Custom Out-Of-Office Message This message continues to display after you log out.

Procedure

Step 1 Choose File > Preferences.

Step 2 Click Status.

Step 3 Check Immediately show me as “Offline” and display this message.

Step 4 Enter the message to display.

Step 5 Close the Preferences window.

Note The next time you log in, Cisco Unified Personal Communicator will ask you if you want to turn off your Out-of-office message.

Related Topics



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C H A P T E R 3
Having Conversations Using Cisco Unified Personal Communicator
• About Conversations, page 3-1

• How To Make Calls, page 3-2

• Responding to Incoming Calls, page 3-5

• How To Work With Conversations in Progress, page 3-6

About Conversations You can have conversations using the following media:

You can simultaneously have:

• One active conversation.

Medium For More Information, See

Audio This chapter.

Video Chapter 4, “Using Video With Cisco Unified Personal Communicator”

Web conferencing Chapter 5, “Using Web Conferencing With Cisco Unified Personal Communicator”


Chapter 3 Having Conversations Using Cisco Unified Personal Communicator How To Make Calls

• Multiple conversations on hold. (The system at your company may allow only one active call and one call on hold.)

• Multiple people in one conversation (a conference call.)

Related Topics

• Chapter 6, “Hosting Conference Calls Using Cisco Unified Personal Communicator.”

• Sending Messages With Cisco Unified Personal Communicator, page 7-1

How To Make Calls Depending on your situation, choose one of the following methods to start an audio conversation:

• Calling People Who Are Listed in the Console, page 3-2

• Calling Any Number, page 3-3

• Dialing a Number in Other Applications, page 3-4

• Dialing From Your Macintosh Address Book, page 3-4

Note You can always dial from your desk phone, whether or not Cisco Unified Personal Communicator is running.

Calling People Who Are Listed in the Console If the person you want to call has specified a preferred phone number and is logged in to Cisco Unified Personal Communicator, this procedure dials the preferred phone number. Otherwise, this procedure dials the main phone number listed for that person in the corporate directory.

Procedure

Step 1 Click a name or entry.


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Step 2 Click .

Tip • If your preferred contact method is Phone, you can call a person in any list in the console by double-clicking the name or number.

Related Topics

• Searching for Contacts, page 8-2


• Problems Starting Calls, page 10-6

• Calling Any Number, page 3-3

• Viewing Video, page 4-3

Calling Any Number If people you want to call are not in a list in your console and you cannot find them via Search, you can use the dialer to call them.

Procedure

Step 1 Click in the console.

Step 2 Enter the phone number.

Enter the number exactly as you would dial it from your desk phone. For example, you may need to dial a 9 before the number to call someone outside your company.

You can enter numbers, letters, and the following characters: - + ( ) . # * " .

Tip To choose or clear previously-entered numbers, click .

Tip You can copy and paste a number.


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Step 3 Click in the dial pad.

Tip • To redial the last number you called: Choose File > Redial.

• To press numbers to respond to instructions that you hear, see Entering Touch-Tone Responses, page 3-7.

• To hide the dial pad: Drag its edge toward the console.

Related Topics


Dialing a Number in Other Applications You can dial a number that appears as text in other applications, such as an e-mail message or document.

Procedure

Step 1 Highlight the number to dial.

Step 2 Choose Services > Dial With CiscoUPC from the application menu.

Dialing From Your Macintosh Address Book

Procedure

Step 1 Make sure Cisco Unified Personal Communicator is either running or set to log in automatically.

Step 2 Click the label beside the number to call.


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Chapter 3 Having Conversations Using Cisco Unified Personal Communicator Responding to Incoming Calls

Step 3 Choose Dial With CiscoUPC.

Related Topics

• Installing the Address Book Plug-In, page 1-2

• Automating Login, page 1-6

Responding to Incoming Calls If Cisco Unified Personal Communicator is running on your computer when someone calls you, a pop-up notification appears on your computer screen, with options for you to choose from.

Any call that you do not answer will go to voice mail.

To... Do This

Answer a call with audio only

To answer using your soft phone:

• Click .

To answer using your desk phone:

• Answer your Cisco Unified IP Phone as you normally would.

Note Take one or the other of these actions, but not both for a single call.

Answer a call with audio and video

Click .

If the caller did not initiate the call as a video call, the call remains audio only.

If you do not meet the requirements in Before You Use Video, page 4-2, you can see the person who calls you but the other person cannot see your image.


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Chapter 3 Having Conversations Using Cisco Unified Personal Communicator How To Work With Conversations in Progress

Related Topics


• Putting Conversations on Hold and Retrieving Them, page 3-7


• Problems With Incoming Calls, page 10-7

How To Work With Conversations in Progress • Entering Touch-Tone Responses, page 3-7


• Transferring Calls, page 3-8

• Changing the Volume of a Call, page 3-8

• Seeing Who Is Participating In the Conversation, page 3-9

• Ending Conversations, page 3-9

Send a call to voice mail

Click .

The caller is unaware that you have chosen to divert the call.

Your desk phone may continue to ring.

Respond to a new call when you are already on a call

• Answer the call.

Any existing call is automatically put on hold, unless you are using soft phone mode and you answer one call with your soft phone and the other with your desk phone. In this case, both calls are active simultaneously.

• Send the call to voice mail.

To... Do This


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Entering Touch-Tone Responses During a call on your soft phone, if you hear instructions to choose options or enter a number such as a password, use this procedure.

Procedure

Step 1 Make sure the conversation window is the active window.

Step 2 Type the numbers.

If you do not hear the standard keypress beeps, click the title bar of the conversation window to make it active, then try again.

Tip Instead of typing, you can copy up to 64 letters and numbers, then choose Edit > Paste As Touch Tones.

Putting Conversations on Hold and Retrieving Them

To... Do This Notes

Put a conversation on hold

1. Make the call you want to put on hold the active conversation window.

2. Choose Conversation > Hold Call.

Multiple web-conferencing windows can remain active.

Retrieve a call that is on hold

1. Click the call to retrieve, to make it the active conversation window.

2. Choose Conversation > Hold Call.

When you retrieve a conversation from hold, any other active conversation is automatically put on hold.


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Related Topics

• Merging Calls, page 6-2

Transferring Calls Transfer calls using the same procedure that you use to merge calls. Create a conference call that includes yourself, the caller to be transferred, and the person to whom you want to transfer the call. After all participants are in the conversation, you can hang up and the others can continue the conversation.

Related Topics


Changing the Volume of a Call

Note If your phone mode is set to Desk Phone, see the documentation that came with your phone.

When the Active Phone is Soft Phone

To... Do This

Mute your audio so that participants cannot hear you

Click in the active conversation window.

When your audio is muted, the mute button is blue.

To unmute your audio, click the button again.

Note If you mute a call, then put it on hold, then retrieve the call from hold, your audio will no longer be muted.

Change the volume that you hear

Drag the volume slider in the active conversation window.

Change your volume so other participants can hear you more easily

Move the microphone closer to or further from your mouth.


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Related Topics


• I Hear No Sound, page 10-8

• Other Participants Cannot Hear Me, Or Audio Quality Is Poor, page 10-9

Seeing Who Is Participating In the Conversation The roster lists audio and video participants in a conversation. If the participant is in your directory or contact list, the name appears. Otherwise, the phone number appears.

Click in the conversation window.

Tip Control-click a person in the list to perform actions.

Ending Conversations

Procedure

Step 1 Retrieve the call if it is on hold.

If you end the call without retrieving the it first, the other person remains on hold after you hang up.

Step 2 Click in the conversation window.

Note If you are in a conference call and you hang up, the other participants in the conference can continue the conversation.

Related Topics



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• Hosting Conference Calls Using Cisco Unified Personal Communicator, page 6-1

Closing Conversation Windows

Closing an active conversation window ends the call.

You can specify preferences related to closing conversation windows.

Procedure

Step 1 Choose CiscoUPC > Preferences, click Profile, then choose options:

• Close conversation window on disconnect

• Warn before closing active conversation window

Step 2 Close the Preferences window.


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C H A P T E R 4
Using Video With Cisco Unified Personal Communicator
• About Video Conversations, page 4-1

• Before You Use Video, page 4-2


• Working With Video Conversations In Progress, page 4-4

About Video Conversations The following information applies to video conversations:

• To view incoming video, you do not need a camera.

• If you use video, people who do not have a video camera may see your image, even though you cannot see them.

• Caller and callee can each decide whether to use video, or to use audio only.

• Requirements apply. See Before You Use Video, page 4-2.

You can view video images in conversations with any of the following users:

• People who use Cisco Unified Personal Communicator and are set up to use video

• People who use Cisco Unified Video Advantage 2.0

• People who use Cisco Unified IP Phone model 7985


Chapter 4 Using Video With Cisco Unified Personal Communicator Before You Use Video

• People who use video endpoints connected with Cisco IPVC or Cisco Unified Videoconferencing products.

• Other participants in Cisco Unified MeetingPlace or MeetingPlace Express video conferences.

Before You Use Video In order to transmit your video image:

• You must be set up to use video.

• Specify your video camera in Cisco Unified Personal Communicator Preferences.

• For best video quality, use a wired connection, not a wireless connection.

• Phone Mode must be set to soft phone.

• Another application, such as iChat, cannot be using the camera.

• You should verify that your video camera is operating correctly.

Related Topics


• Setting Up Your Video Camera, page 1-3





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Chapter 4 Using Video With Cisco Unified Personal Communicator Viewing Video

Viewing Video

Related Topics


• Before You Use Video, page 4-2.

• Working With Video Conversations In Progress, page 4-4

• Problems with Video, page 10-11


To... Do This

View your video image Choose Window > Video Preview.

Start a video conversation

1. Make sure you are ready to use video.

2. Click a name or entry in the console, then click .

If the other person does not answer the call with video, the call is connected as an audio-only call.

Add video to an audio conversation

1. Make sure you are ready to use video.

2. Make sure the conversation window is active, then choose Conversation > Add Video to Call.

If you do not see the video image of the other person, that person may not have a camera, may have chosen not to accept video, or may have chosen to receive video only.

If you are on a conference call, each person who wants to add video must perform this action.


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Chapter 4 Using Video With Cisco Unified Personal Communicator Working With Video Conversations In Progress

Working With Video Conversations In Progress By default, your image appears as a picture-in-picture inside the larger window that shows the image of the other person.

A pulsating video icon in the conversation window indicates that your video image is being transmitted.

To... Do This

Freeze (pause) or unfreeze the video image of you that other participants see

Make sure the conversation window is active, then choose Conversation > Pause Video.

Your view of yourself does not freeze.

• Mute your audio so others cannot hear you

• Change the volume you hear

• Change your volume so other participants can hear you more easily

See Changing the Volume of a Call, page 3-8.

Move your own image to a different corner of the window.

Click and drag the picture-in-picture to the location you want it. It will snap to a corner.

Make your picture-in-picture image smaller or larger.

Control-click your image and choose a size.

View your image in a separate window. Control-click the image and choose Detach Preview.

Move your separate image back to the picture-in-picture window

Close the window of your separate image.

Remove video from the conversation and continue with audio only.

This action affects all participants in the conversation.

Make sure the conversation window is active, then choose Conversation > Remove Video from Call.


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Note If you use video while attending a Cisco Unified MeetingPlace or Cisco Unified MeetingPlace Express meeting, see the documentation for that product for information about in-meeting functionality.

Related Topics

• How To Work With Conversations in Progress, page 3-6


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C H A P T E R 5
Using Web Conferencing With Cisco Unified Personal Communicator
• About Web Conferencing, page 5-1

• Adding Web Conferencing and Web Participants to Conversations, page 5-2

• Working With Web Conferencing Sessions In Progress, page 5-3

• Comparison with Standard Web Meetings, page 5-4

About Web Conferencing If your company offers web conferencing, you can add it to your conversations.

Web conferencing lets you display documents and applications on your computer for other participants to see. All participants can draw or write on a whiteboard or transparent overlay over the content you share, leaving your originals intact.

If you are familiar with Cisco Unified MeetingPlace Express web meetings or Cisco Unified MeetingPlace Web Conferencing, see Comparison with Standard Web Meetings, page 5-4.


Chapter 5 Using Web Conferencing With Cisco Unified Personal Communicator Adding Web Conferencing and Web Participants to Conversations

Adding Web Conferencing and Web Participants to Conversations

Participants in the conversation who are using Cisco Unified Personal Communicator join the web conference automatically.

Procedure

Step 1 Make sure you are set up to use web conferencing. See Setting Up Web Conferencing, page 1-5.

Step 2 Make sure the conversation window is active, then choose Conversation > Start Web Conferencing.

Step 3 If you see a request for your username and password, enter the username and password you use for your Cisco Unified MeetingPlace or MeetingPlace Express application.

Step 4 If some participants in the conversation are not using Cisco Unified Personal Communicator, or if additional participants join the conversation and do not see the web conference:

a. Click the E-mail Invite button in the active conversation window.

b. Add the e-mail addresses of the participants who need to join the web conference.

c. Send the e-mail.

d. Tell recipients to click the link in the e-mail message you are sending.

e. Close the Invite Participants window.

Step 5 Wait a few minutes while the web conferencing window opens on your screen and on the screen of all conversation participants who are using Cisco Unified Personal Communicator.

Note If you see a window asking if you can close the window, click Yes. This closes an unneeded auxiliary window.


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Chapter 5 Using Web Conferencing With Cisco Unified Personal Communicator Working With Web Conferencing Sessions In Progress

Related Topics

• Working With Web Conferencing Sessions In Progress, page 5-3

• Problems with Web Conferencing, page 10-14

Working With Web Conferencing Sessions In Progress

To... Do This

Get help with web conferencing

During the conference:

• Choose the appropriate option from the Help menu from the menu bar at the top of the web conferencing window.

Anytime:

• See Where to Find More Documentation, page 1-13.

Note The term “share-only web meeting” in the Cisco Unified MeetingPlace Express documentation is equivalent to “web conferencing” in this document.

Allow additional people to join the web conference

See Adding Web Conferencing and Web Participants to Conversations, page 5-2.


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Chapter 5 Using Web Conferencing With Cisco Unified Personal Communicator Comparison with Standard Web Meetings

Related Topics


Comparison with Standard Web Meetings

Note Information in this section is useful only to people who are familiar with Cisco Unified MeetingPlace Express or Cisco Unified MeetingPlace Web Conferencing.

Web conferences that you add to Cisco Unified Personal Communicator conversations include a subset of the functionality that is available in web meetings that you initiate from Cisco Unified MeetingPlace Express or Cisco Unified MeetingPlace Web Conferencing.

Web conferences that you add to Cisco Unified Personal Communicator conversations always have the following characteristics:

Reopen the web conferencing window of a session in progress if you have closed the browser window.

Click the Rejoin Conference button in the active conversation window.

Note Do not add web conferencing again using the method in Adding Web Conferencing and Web Participants to Conversations, page 5-2. If you do this, participants may be in different web conferencing sessions.

End a web-conferencing session

Click the End Conference button in the active conversation window.

Only the person who added web conferencing can do this.

Note Ending the phone conversation does not end the web conferencing session.

To... Do This


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• Only sharing, annotating, and whiteboarding features and connection- and screen-management functions are available. Participant list, dialing, and chat features are available via the Cisco Unified Personal Communicator application.

• No Cisco Unified MeetingPlace Express or Cisco Unified MeetingPlace password or profile is required to participate, but you may need a profile in order to add web conferencing.

• People can join these web conferences only via a Cisco Unified Personal Communicator conversation or a URL from the conversation. People cannot find or join these web conferences via the Cisco Unified MeetingPlace Express or Cisco Unified MeetingPlace web pages or service on Cisco Unified IP Phones.

• All participants in the conference, including the initiator of the web conference, have at least Presenter privileges.

• There are no meeting notifications for these conferences.

• Your Cisco Unified MeetingPlace Express or Cisco Unified MeetingPlace profile settings do not apply to web conferences that you add via Cisco Unified Personal Communicator. However, if your company is set up to charge conferences you initiate to a billing code specified in your profile, this setting does apply.

• You do not need to schedule these conferences in advance.

• The language of the web conference is always the language of the initiator of the conference. The web conferencing feature is available in a different set of languages than are available in the rest of the Cisco Unified Personal Communicator application. If the language of the initiator is not available, English displays.

If you require full Cisco Unified MeetingPlace Express or Cisco Unified MeetingPlace Web conferencing functionality, and you have a profile in one of those applications, consider starting your conference from the web conferencing application directly instead of from Cisco Unified Personal Communicator.

For more information, see the online Help in Cisco Unified MeetingPlace Express or Cisco Unified MeetingPlace Web Conferencing, or the documentation listed for the relevant product in Where to Find More Documentation, page 1-13.


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C H A P T E R 6
Hosting Conference Calls Using Cisco Unified Personal Communicator
You can create conference calls by merging conversations.

• About Merging Calls, page 6-1


About Merging Calls You can merge calls to bring multiple conversations into a single conference call.

You can merge the following:

• Two conversations, when each conversation has one other person besides yourself.

• A conversation with one other person and a conference call.

• Multiple conversations sequentially into a single conference call.

Note • The Merge button is available only when more than one call is in progress, and only in the conversation window of the active conversation (the conversation that is not on hold).

• When you merge a call that includes web conferencing, make sure the conversation with web conferencing is NOT the active conversation when you merge the calls.


Chapter 6 Hosting Conference Calls Using Cisco Unified Personal Communicator Merging Calls

• If you merge two calls and subsequently hang up, the other participants can continue the conference call.

• Only the person who first merges calls into a conference call can merge additional participants into the call. Therefore, if you exit a conference call, you cannot re-enter the conference call. (This caveat may not apply at your company.)

• You can merge calls that include video.

Merging Calls Before You Begin

You must have at least one active call and one call on hold.

Procedure

Step 1 Choose the conversation that you want to keep, and put it on hold. For example, if one conversation includes web conferencing or multiple participants, put that conversation on hold.

Step 2 Make active the conversation that you want to merge into the held call.

Step 3 Click in the active conversation window.

Step 4 Choose the call to merge with,.

Step 5 Invite the new participant to join the web conference, if the conference call includes an associated a web conference and the new participant does not see it.

Step 6 Repeat this procedure as needed to add additional participants.

Related Topics



• I Cannot Merge Calls, page 10-11


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C H A P T E R 7
Sending Messages With Cisco Unified Personal Communicator
• Sending Instant Messages, page 7-1

• Sending E-Mail Messages, page 7-4

Sending Instant Messages

Note Sending instant messages via Cisco Unified Personal Communicator may not be available in your organization.

Procedure

Step 1 Click a name in a list.

Step 2 Click .

Step 3 Type your message.

Step 4 Press Enter.


Chapter 7 Sending Messages With Cisco Unified Personal Communicator Sending Instant Messages

Note • Depending on how your company has set up Cisco Unified Personal Communicator, you may not be able to send instant messages to some people in your corporate directory or contact list.

• If the recipient of a message is not logged in to Cisco Unified Personal Communicator, but is set up to use IP Phone Messaging, the message may go to the Cisco Unified IP Phone of the recipient. Otherwise, you cannot send an instant message to a person whose reachability status is Offline or Away.

• If your preferred contact method is Instant Message, you can send a message to a person in any list in the console by double-clicking the name.

Related Topics

• Receiving Instant Messages, page 7-2

• Problems With Instant Messaging, page 10-16

• Choosing Messaging Options, page 7-3

• Saving Messages, page 7-3

Receiving Instant Messages Information in this section applies only if your preferences are set to display all instant messaging sessions in tabs in a single window. This is the default setting.

If an instant messaging session is in progress, and a different person sends you a message, the new message appears in the same messaging window, in a new tab under the existing tab.

When a new message arrives in a tab that is not at the front of the instant messaging window, a blue icon appears in the tab:

Click the tab to view the messages.

Related Topics



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Chapter 7 Sending Messages With Cisco Unified Personal Communicator Sending Instant Messages

Choosing Messaging Options

Procedure


Step 2 Click Instant Messaging.

Step 3 Choose options.

Tip • Check Reveal embedded links when sending messages if you want the recipient of your messages to be able to click, view, or copy URLs that are embedded in HTML content that you copy and paste, for example from web pages.

• Uncheck Create new messages in tabs if you want sessions with different people to be in separate windows instead of in tabs in a single window.

Saving Messages You can save the text in the active (visible) tab.

Procedure

Step 1 Make sure the session you want to save is the active window or the front, visible tab in the messaging window.

Step 2 Choose File > Save Instant Message As.


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Chapter 7 Sending Messages With Cisco Unified Personal Communicator Sending E-Mail Messages

Sending E-Mail Messages You can open a blank e-mail message addressed to the corporate default or preferred e-mail address of a selected person.

You can send an e-mail message to a person who is not logged in to Cisco Unified Personal Communicator. However, the preferred e-mail address of the person will not be used.

Procedure

Step 1 Control-click a name.

Step 2 Choose Send e-mail.


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C H A P T E R 8
Managing Contacts in Cisco Unified Personal Communicator
• About the Contact List, page 8-1

• How To Work With Contacts, page 8-2

• Working with Groups of Contacts, page 8-6

About the Contact List You can add up to 100 names from your corporate directory to your personal contact list. Only you can see the contacts in your contact list, and you can see your contact list when you log in to Cisco Unified Personal Communicator from any computer.

If you add contacts to your IP Phone Messenger contact list on your Cisco Unified IP Phone, they appear in your Cisco Unified Personal Communicator contact list, and vice versa.

Other applications on your computer or on the network cannot access information from your contact lists.

Related Topics

• How To Work With Contacts, page 8-2


Chapter 8 Managing Contacts in Cisco Unified Personal Communicator How To Work With Contacts

How To Work With Contacts • Searching for Contacts, page 8-2

• Adding Contacts To Your List, page 8-3

• Viewing More Information About Contacts, page 8-4


• Modifying Contact Information, page 8-6

• Deleting Contacts From Your List, page 8-6

Searching for Contacts You can search your corporate directory for a contact that matches your criteria.

Procedure

Step 1 Enter your search criteria in the field in the search pane.

Enter part or all of a full name, first name, last name, user ID, or phone number.

Searches are not case-sensitive, and the letters you enter can appear in any position in the name. For example, if you search for “and” you find “Anderson” and “Cassandra.” Username is often the part of the e-mail address that precedes the “@” sign.

Step 2 Press Enter.

Tip To stop the search, click .

Related Topics

• Working With Search Results, page 8-3

• Problems with Search, page 10-19


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Working With Search Results

Adding Contacts To Your List The contact that you want to add must exist in your corporate directory.

Procedure

Step 1 Search for the person to add.

Step 2 Control-click the name in the list of search results.

Step 3 Choose Add Contact To.

Step 4 Choose the group to which you want to add this contact.

If you have not created any groups, the only available group is the General group.

Tip You can also add any named contact from the Recent Communications list.

Related Topics

• About the Contact List, page 8-1



To... Do This

Sort the list of found results Click a column heading in the Search pane.

Click again to reverse the sort order.

Clear the list of Search results Delete the text you entered in the Search field.


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Viewing More Information About Contacts

All information except the nickname comes from the corporate directory or the preferred contact information of the person.

Related Topics




• Modifying Contact Information, page 8-6

Identifying the Preferred Contact Method of Other People Users of Cisco Unified Personal Communicator can specify the method (such as phone or instant message) by which they want to be contacted. Use this information to determine the best way to contact someone.

Procedure

Step 1 Look at the icon to the right of the name in the Contacts list.

Step 2 See the icon explanations in the following table:

To View... Do This

Basic information Hover your mouse pointer over a name in the console.

Details Control-click a name in a list > Get Info.

In the Recent Communications pane, contact details are available only for named entries. Control-click and choose Get Contact Info.


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Note • When a person is not logged in to Cisco Unified Personal Communicator, the preferred contact method of that person is Phone.

• People can also specify the phone number and e-mail address at which they prefer to be contacted. See Specifying Your Contact Information, page 1-12.

Related Topics


Icon Preferred Contact Method

Phone

Video

E-mail

Instant Message


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Chapter 8 Managing Contacts in Cisco Unified Personal Communicator Working with Groups of Contacts

Modifying Contact Information

Deleting Contacts From Your List

Note If a contact appears more than once in your console, you must delete each instance separately.

Procedure

Step 1 Control-click an entry.

Step 2 Choose Delete Contact.

Related Topics


• Working With the Recent Communications List and Its Items, page 9-3

• Working With Search Results, page 8-3

Working with Groups of Contacts You can create groups to organize your contacts.

To... Do This

Add a nickname Control-click a contact in the list, then choose Edit Nickname.

Only you see the nicknames you assign.

Remove a nickname Follow the instructions for adding a nickname, then click Clear.


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Related Topics

• Adding Contacts To Your List, page 8-3


To... Do This Notes

Create a group Choose Contacts > New Group —

Move or copy contacts to groups

1. Create the group if it does not yet exist.

2. Control-click a contact and choose Move Contact To or Copy Contact To, then choose a group.

You can add a contact to multiple groups.

Rename a group Choose Contacts > Rename Group > [choose a group to rename].

You cannot rename the General group.

Hide or show the contacts in a group

Click the group name. —

Delete a group Control-click a group name and choose Delete Group.

When you delete a group, contacts in the group are also deleted.

If the contact belongs to multiple groups, only the one instance is deleted.

You cannot delete the General group.


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C H A P T E R 9
Working With Recent Communications With Cisco Unified Personal Communicator
• About Recent Communications, page 9-1

• About Recent Communications Items, page 9-2



About Recent Communications Your call history appears in the Recent Communications pane, so you can easily see and return calls and listen to voice mail.

The Recent Communication pane lists all voice-mail messages you have received, and up to 50 received, initiated, or missed calls.

New voice-mail messages appear in the list within one minute of being recorded.

Calls that you make or answer using your desk phone only appear in the Recent Communications list if Cisco Unified Personal Communicator is running. Calls you make appear only if phone mode is Desk Phone. Voice mail appears regardless.

If you log on from different computers, only calls that you make and receive while you are logged into a particular computer appear in the recent communications list on that computer. Voice mail appears regardless.


Chapter 9 Working With Recent Communications With Cisco Unified Personal Communicator About Recent Communications Items

Related Topics

• Problems in the Recent Communications Pane, page 10-18

About Recent Communications Items • Unread voice mail items appear in bold text. Icons for unread

communications may also appear in color.

• Items that are deleted but not yet erased appear in the deleted items list in strikethrough text.

The icon to the left of each item in the Recent Communications list indicates the item type:

Icon Communication Type

Voice-mail message

Unread instances are in color.

Missed call

Unread instances are in color.

Answered incoming call

Outgoing call


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Chapter 9 Working With Recent Communications With Cisco Unified Personal Communicator Working With the Recent Communications List and Its Items

Working With the Recent Communications List and Its Items

To... Do This

Identify the communication type of an item

1. Look at the first column in the Recent Communications pane. Icons show the type of communication.

2. See About Recent Communications Items, page 9-2 to identify the icons.

See a count of new missed calls or voice mails

Look at the icon at the top of the Recent Communications pane. The icon to the left of the number indicates its type.

Examples:

Missed calls:

Voice mails:

The count adjusts each time you open an “unread” item, whether or not you listen to the voice mail. A counter does not appear if you have no unread items of that type.

At your company, these indicators may not display numbers. If you see an icon, there is at least one new item of the type indicated.

• Show only one type of communication

• View all recent communications except deleted items

• View deleted communications items

Choose Recent > Display and choose an option.

To view Deleted items, choose Deleted.


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Chapter 9 Working With Recent Communications With Cisco Unified Personal Communicator Working With the Recent Communications List and Its Items

Related Topics



Sort the list Click any column heading to sort by that heading.

Click again to reverse the sort order.

View details about an item

Control-click an item in the Recent Communications list and choose Get Info.

Mark voice mail items read or unread

Control-click a voice mail item and choose Mark Item As Unread.

Delete items To mark an item for deletion:

Control-click an item and choose Delete Item.

See separate instructions in this table to permanently delete items you have marked for deletion.

Undelete items 1. Choose Recent > Display > Deleted.

2. Control-click an item that is marked for deletion and choose Undelete Item.

You cannot delete items that have been permanently deleted.

Permanently delete all items marked for deletion

• Control-click in the Recent Communications list and choose Recent > Erase Deleted Items.

To... Do This


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Chapter 9 Working With Recent Communications With Cisco Unified Personal Communicator Accessing Voice Mail

Accessing Voice Mail If your company is set up to allow you to do so, you can receive and listen to voice-mail messages in Cisco Unified Personal Communicator.

Note You should periodically erase your deleted voice-mail messages to avoid long delays while launching Cisco Unified Personal Communicator or accessing voice mail. See the instructions for permanently deleting recent communications items in Working With the Recent Communications List and Its Items, page 9-3.

Related Topics

• Setting Up Voice Mail, page 1-5

To... Do This

View a list of your voice mail messages

Choose Recent > Display > Voicemail.

Listen to voice mail

• Rewind to beginning

• Fast-play reverse

• Play

• Pause

• Fast-play forward

• Seek (Rewind to a specific point in the message)

• Change playback volume

1. Double-click a voice-mail item in the Recent Communications list.

2. Click the appropriate button, or slide the appropriate slider.

The larger slider is the Seek slider.

Retrieve deleted voice mail

(Whether deleted via your phone or via Cisco Unified Personal Communicator.)

See the instructions for undeleting recent communications items.

You cannot retrieve deleted voice mail after you have erased it.


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Chapter 9 Working With Recent Communications With Cisco Unified Personal Communicator Accessing Voice Mail

• About Recent Communications, page 9-1


• Problems With Voice Mail, page 10-19


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C H A P T E R 10
Troubleshooting Cisco Unified Personal Communicator
• Problems Setting Up the Application, page 10-2

• Problems Logging In and Starting Up, page 10-2

• Problems Choosing A Phone, page 10-3

• Problems with the Console, page 10-4



• Problems With Incoming Calls, page 10-7

• Problems During a Conversation, page 10-8

• Problems with Video, page 10-11




• Problems With Voice Mail, page 10-19

• Problems with Search, page 10-19

• Getting Information for Your Administrator, page 10-19


Chapter 10 Troubleshooting Cisco Unified Personal Communicator Problems Setting Up the Application

Problems Setting Up the Application Problem When I double-click the disk image, I do not see an opportunity to install the application.

Solution Make sure the Finder is set to display in Icon View. Choose Finder > Preferences and uncheck Open new windows in column view. Then restart the computer and try the install again.

Problems Logging In and Starting Up • Error: Login Failed, page 10-2

• Application Starts Slowly, page 10-3


Error: Login Failed

Problem Error on logging in: Login failed. Make sure your username and password are correct.

Solution

• Make sure you have entered your username, password, and login server information correctly. See Logging In, page 1-4 for specific log-in requirements.

• Make sure your password is correct and has not changed elsewhere on the system. To do so, visit the Cisco Unified Communications Manager User Options web page (formerly known as the Cisco Unified CallManager User Options web page). If you do not know how to do this, contact your administrator.

Related Topics



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Chapter 10 Troubleshooting Cisco Unified Personal Communicator Problems Choosing A Phone

Application Starts Slowly

Problem Cisco Unified Personal Communicator starts up very slowly.

Solution

• Permanently delete all recent communications items that you have marked for deletion. This is especially important if you have many voice mail messages.

• Remove from your contact list all contacts that you no longer need. A shorter contact list will load more quickly.

Related Topics



Desk Phone Device Unavailable

Problem When I launch Cisco Unified Personal Communicator, I see a window that says “ No Desk Phone Available.”

Solution The phone that you had previously associated with Cisco Unified Personal Communicator is not available.

• If you are not near a desk phone that you know you can use with Cisco Unified Personal Communicator, click Use Soft Phone .

• If you want to choose a different desk phone with Cisco Unified Personal Communicator, click Select New Device, then see Choosing the Associated Desk Phone, page 1-10.

Related Topics


Problems Choosing A Phone • Cannot Make Phone Active, page 10-4

• Desired Desk Phone Is Not Listed, page 10-4


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Chapter 10 Troubleshooting Cisco Unified Personal Communicator Problems with the Console

Cannot Make Phone Active

Problem When I choose a phone, the phone mode reverts to Disabled and I cannot make or receive calls.

Solution Try the following:

• Choose the other phone option.

• If you are trying to choose your desk phone, make sure your computer is connected to the network to which your desk phone is connected.

Related Topics


Desired Desk Phone Is Not Listed

Problem I’m trying to choose a desk phone other than the one on my desk, but the phone I want is not listed.

Solution

• Log in to the Extension Mobility (EM) services on the phone first. For information, see the documentation for your phone.

• Not all phones are set up for you to use; if the phone you want to choose is not available to you, contact your system administrator.

Related Topics


Problems with the Console • Console Does Not Fit My Screen, page 10-5

• Menu Item, Button, Or Option is Dimmed, page 10-5

• Columns Are Too Narrow, page 10-5


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Chapter 10 Troubleshooting Cisco Unified Personal Communicator Problems with the Console

Console Does Not Fit My Screen

Problem The console is too big; it does not fit on my screen.

Solution The minimum recommended screen resolution is 1024x768.

To change your screen resolution:

Choose Apple menu > System Preferences and click Displays.

For more information, see the Help for your operating system.

Menu Item, Button, Or Option is Dimmed

Problem The menu item, button, or other option that I want to use is dimmed.

Solution Possible solutions include:

• You may need to click a contact or communication first, then click the button.

• The option may not be available for the contact or communication that you have currently selected. For example, you cannot send instant messages to a phone number entry in the Recent Communications list.

• The option may not apply in the current situation. For example, “Mark Item As Unread” is not available if you have selected an item that is already marked Unread.

Related Topics


Columns Are Too Narrow

Problem Columns in the console are too narrow to display all of the information.


• Hover your mouse pointer over an item in a list to view more information.

• Resize the columns.

• Drag the lower right corner of the console to make the entire console larger.


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Chapter 10 Troubleshooting Cisco Unified Personal Communicator Problems with Reachability Status

Problems with Reachability Status Problem Reachability status indicators are not appearing correctly.

Solution

• At your company, not all people in the company directory may be set up to show reachability status.

• If you have changed your Privacy settings in the Cisco Unified Presence User Options web pages, check those settings.

– If other users of Cisco Unified Personal Communicator cannot see your reachability status at all, check the “blocked” list in the privacy settings.

– Make sure you have not modified your default reachability status settings or created any user-defined policies that could be causing you or others not to see your status as you expect it to appear. The easiest solution may be to restore your presence settings to the default in the Cisco Unified Presence User Options web pages.

• Contact your system administrator to be sure your firewall settings are correct. If necessary, see the online help or documentation for your operating system.

• Make sure you are still connected to the network and can use your other network-dependent applications, such as e-mail.

Related Topics


Problems Starting Calls Problem I want to start an audio or video call or send an e-mail, but the button and menu item are dimmed.


• You must first click the name of a contact or communication in the console.

• The required information for the contact you have selected is not available in the system or in the Recent Communications entry. For example, phone number or e-mail address is missing.


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Chapter 10 Troubleshooting Cisco Unified Personal Communicator Problems With Incoming Calls

Problems With Incoming Calls • Notifications of Incoming Calls Do Not Appear, page 10-7

• Phone Does Not Ring, page 10-7

Notifications of Incoming Calls Do Not Appear

Problem A notification did not appear on my screen when someone called.

Solution Notifications only operate when Cisco Unified Personal Communicator is running. Make sure you launch the application each time you turn on your computer.

Phone Does Not Ring

Problem I did not hear a ringing sound when someone called me, though a notification appeared.

Solution

If you are using desk phone mode, only the desk phone rings. Check the ringer volume on that phone.

If you are using soft phone mode:

• If you have chosen a headset as the ringer device in Preferences and the headset is plugged in, you may not hear the ringing unless you are wearing the headset.

• Make sure your Phone Mode is set to Soft Phone.

• Make sure you have set the ringer volume high enough in Preferences.

• Make sure your computer and associated sound devices are not muted or set to very low volume in the sound preferences for the operating system.

Related Topics


• I Hear No Sound, page 10-8



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Chapter 10 Troubleshooting Cisco Unified Personal Communicator Problems During a Conversation

Problems During a Conversation • I Hear No Sound, page 10-8


• Controls in the Conversation Window Are Unavailable, page 10-10

• I Cannot Merge Calls, page 10-11

I Hear No Sound

Problem I am using my soft phone on a call and I hear no sound. However, the conversation window indicates that I am connected.


• Make sure your headset and camera are plugged securely into the USB ports.

• Look at the conversation window and make sure that the volume is not too low and that the conversation is not on hold.

• Make sure your Phone Mode is set to Soft Phone.

• Make sure your computer is not muted or set to very low volume. To test this, see if you can hear other sounds that your computer normally makes, such as beeps when you press an incorrect key, or sounds that signal that a message has arrived.

• If your headset or other audio device has a button to mute or attenuate incoming sound, make sure the button is not activated.

• Make sure any volume wheel or slider on your headset or other audio device is not set at a very low volume.

• Make sure you have correctly specified the speaker device to use with Cisco Unified Personal Communicator: Follow the instructions in Specifying Your Audio and Video Devices, page 1-7.

• Try another headset or speaker device, if one is available.

• Try the speakers that are built into your computer, if available. Follow instructions in Specifying Your Audio and Video Devices, page 1-7.


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• Verify that the sound output device (for example, headset) you are using is selected and not muted. Choose System Preferences > Sound, then click Output and examine the selections. If you make changes, you may need to restart the computer.

• Choose CiscoUPC > Preferences, then click Audio/Video. Verify that the Default Output Volume is not set too low. This setting determines the initial volume you will hear for every call. This setting is a percentage of the sound setting in system preferences.

• If you are connecting via virtual private network (VPN): In the VPN application window, click the Options menu. The Stateful Firewall option should NOT have a check mark beside it. If it does, select Stateful Firewall to remove the check mark.

• If you are in a conversation with only one other person, have that person try the troubleshooting tips in Other Participants Cannot Hear Me, Or Audio Quality Is Poor, page 10-9.

Other Participants Cannot Hear Me, Or Audio Quality Is Poor

Problem Other participants cannot hear me, or the audio quality is poor.


• Look at the conversation window and make sure that your audio is not muted.

• If you are trying to use your soft phone, make sure your Phone Mode is set to Soft Phone.

• If you have a headset, use it instead of the microphone that is built into your computer.

• Make sure any Mute button on your headset or microphone is not activated.

• Make sure the microphone is close to your mouth. Experiment to find the ideal distance.

• Make sure your headset and camera are plugged securely into the USB ports.

• Make sure your microphone is correctly identified in Cisco Unified Personal Communicator preferences.

• If you are using your soft phone with both a camera and a headset, make sure you have specified the headset, not the camera, as the speaker device in Preferences.


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• Check your speaking volume in Preferences. This setting is a percentage of the equivalent setting in System Preferences.

• Choose System Preferences > Sound, then click Input. Increase the Input volume. (If you set it too high, your voice may become distorted.) If you make changes, you may need to restart the computer.

• If you are in a conversation with only one other person, have that person try the troubleshooting tips in I Hear No Sound, page 10-8.

Related Topics


• Changing the Volume of a Call, page 3-8

• Checking Your Speaking Volume, page 10-10

Checking Your Speaking Volume

Make sure others will be able to hear your voice when you use your soft phone.

Step 1 Make sure your microphone device is plugged in and working.


Step 3 Click Audio/Video.

Step 4 Speak normally into the microphone, as you would during a conversation.

Step 5 If the meter indicates that others will have difficulty hearing you, slide the Microphone slider to the right.

Related Topics


Controls in the Conversation Window Are Unavailable

Problem The buttons and controls in my conversation window are dimmed or missing.

Solution


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Chapter 10 Troubleshooting Cisco Unified Personal Communicator Problems with Video

• The call may be on hold.

• If the phone mode is set to Desk Phone, you must mute your phone or change the volume using the controls on the desk phone.

• You must be set up for video if you want to use video.

Related Topics


• Before You Use Video, page 4-2

I Cannot Merge Calls

Problem I am trying to merge two calls but the Merge button is dimmed.

Solution Note the following:

• You cannot merge two conference calls. At least one call must have only one participant besides yourself. To merge multiple participants into a single call, see Merging Calls, page 6-2.

• Make sure one of the calls is not on hold. The merge button is active in the active call window. If a conversation is on hold, the merge button is dimmed.

Problems with Video • Options to Use Video Are Dimmed, page 10-12

• Computer Does Not Recognize My Camera, or I Cannot See My Own Image, page 10-12

• I Expected Video, But the Call Is Audio Only, page 10-13

• Video Image Of Other Person Does Not Appear, page 10-13

• Video Is Slow Or Quality Is Poor, Or No Video Appears, page 10-13

• Unable to Add Video to Audio Call, page 10-14

• I See Two of My Own Image, page 10-14


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Options to Use Video Are Dimmed

Problem The options to start a video conversation, add video to my conversation, answer a call with video, or view my own video image are dimmed.

Solution

• Make sure your camera is plugged in. After you plug it in, you may need to relaunch Cisco Unified Personal Communicator.

• You can use video only if the phone mode is set to soft phone. You will need to end any current conversation and start a new one with the soft phone.

Related Topics


• Computer Does Not Recognize My Camera, or I Cannot See My Own Image, page 10-12

Computer Does Not Recognize My Camera, or I Cannot See My Own Image

Problem The computer does not properly recognize the camera, or I cannot see my own video image.


• Make sure you meet the criteria in Before You Use Video, page 4-2.

• Unplug the camera and plug it in again.

• Plug the camera into a different port.

• Make sure your camera is selected in Audio/Video Preferences.

• Quit Cisco Unified Personal Communicator if it is running, then relaunch it.

• See if you can use your camera with other applications. If not, see the troubleshooting information that came with the camera.

• If you are using an iSight camera, make sure the lens is twisted open.

Related Topics



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I Expected Video, But the Call Is Audio Only

Problem I made a call with video, or I answered a call with video, but the call is audio-only.

Solution Calls are only connected with video when they are initiated and answered with video. You can add video to an audio-only call after it is connected.

Related Topics


Video Image Of Other Person Does Not Appear

Problem I answered a call with video, or I added video to a conversation, but the video image of the other person does not appear.

Solution The other person may not have a video camera, or may have declined to add video to the conversation. If you are in a conference call, see I See Two of My Own Image, page 10-14.

Video Is Slow Or Quality Is Poor, Or No Video Appears

Problem Video is slow or of poor quality, or does not appear.


• If your computer is running on battery power, plug in the AC adaptor.

• Make sure detailed logging is not activated unnecessarily.

• If you are accessing the network remotely over a slow connection, it may be best to use audio-only mode.

Related Topics

• Enabling Detailed Logging, page 10-21


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Chapter 10 Troubleshooting Cisco Unified Personal Communicator Problems with Web Conferencing

Unable to Add Video to Audio Call

Problem I am unable to add video to an audio call. My conversation partner is using a Tandberg video phone.

Solution Initiate the call as a video call, or have the user of the Tandberg phone initiate the call. This is standard behavior for the Tandberg phone.

I See Two of My Own Image

Problem I added video to a conference call, but I see only my own image twice.

Solution Each participant must add video to the conference call. After another participant adds video, you will see the image of that person.

Problems with Web Conferencing • When I Add Web Conferencing, It Asks Me To Log In, page 10-14

• Cannot Add Web Conferencing, page 10-15

• Web Conference Language Is Different, page 10-15

• Lost Connection to Web Conference, page 10-15

• Participants Cannot See Web Conferencing Window, page 10-16

• Web Conferences Differ From Standard Web Conferences, page 10-16

When I Add Web Conferencing, It Asks Me To Log In

Problem When I add web conferencing, I see a request for my username and password. What do I do now?

Solution Enter your Cisco Unified MeetingPlace or Cisco Unified MeetingPlace Express username and password.


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Chapter 10 Troubleshooting Cisco Unified Personal Communicator Problems with Web Conferencing

Cannot Add Web Conferencing

Problem I cannot add web conferencing. Or, when I click the button to start a web conference, I see an error message.


• You may not have correctly specified your Cisco MeetingPlace or Cisco Unified MeetingPlace Express account information. See Setting Up Web Conferencing, page 1-5. If you do not know your username and password, contact your system administrator.

• Try logging in to Cisco MeetingPlace or Cisco Unified MeetingPlace Express directly. If you can log in successfully, enter the same username and password in the Account Preferences for MeetingPlace in Cisco Unified Personal Communicator.

• You may need to have a profile (account) in Cisco MeetingPlace or Cisco Unified MeetingPlace Express. Contact your system administrator.

Web Conference Language Is Different

Problem The web conference does not use my language.

Solution The web conferencing feature is available in a different set of languages than are available in the rest of the Cisco Unified Personal Communicator application. If your language is not available, English displays.

Lost Connection to Web Conference

Problem I have lost connection to the web conference.

Solution

• Click the Rejoin Conference button in the conversation window.


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Chapter 10 Troubleshooting Cisco Unified Personal Communicator Problems With Instant Messaging

Participants Cannot See Web Conferencing Window

Problem Some participants in the conversation do not see the web conferencing window.


• Participants who are not using Cisco Unified Personal Communicator do not automatically see the web conferencing window.

• The Cisco MeetingPlace or Cisco Unified MeetingPlace Express system may not be set up to accommodate enough participants. Contact your system administrator.

Related Topics


Web Conferences Differ From Standard Web Conferences

Problem Web conferences are different from standard web conferences that I am accustomed to.

Solution Web conferences that you access via Cisco Unified Personal Communicator differ from standard web conferences. Some features in standard web conferences are handled by the Cisco Unified Personal Communicator application instead.

Related Topics

• Comparison with Standard Web Meetings, page 5-4

Problems With Instant Messaging • Recipient Did Not Receive Message, page 10-17

• Message: “Your message to [person] could not be sent.”, page 10-17

• New Message Appears in the Same Window As Old Messages, page 10-18


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Chapter 10 Troubleshooting Cisco Unified Personal Communicator Problems With Instant Messaging

Recipient Did Not Receive Message

Problem I sent an instant message with no error, but the recipient never received it, or someone sent me a message that I did not receive.

Solution If the recipient was not logged in to Cisco Unified Personal Communicator when the sender sent the message, and the recipient is set up to use IP Phone Messaging (IPPM), the message may have gone to that destination instead of Cisco Unified Personal Communicator. To view the message, see the documentation for IPPM.

Related Topics


• Message: “Your message to [person] could not be sent.”, page 10-17

Message: “Your message to [person] could not be sent.”

Problem When I try to send a message, I see a notice:

• “[Person] did not receive your message because the message could not be sent.”

• “[Person] is offline and cannot receive messages.”

• Your message to [person] could not be sent.

Solution If you see this message, we recommend that you try again later or use another method to contact this person, even if the message appears to be sent. Users whose reachability status is Offline or Away cannot receive instant messages in Cisco Unified Personal Communicator.

Related Topics

• Recipient Did Not Receive Message, page 10-17


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Chapter 10 Troubleshooting Cisco Unified Personal Communicator Problems in the Recent Communications Pane

New Message Appears in the Same Window As Old Messages

Problem A new message appears in the same window as old messages.

Solution You can have only a single messaging window open with a particular user of Cisco Unified Personal Communicator at any time.

Problems in the Recent Communications Pane • Known Calls Are Not Listed, page 10-18

• List Shows Phone Number, Not Name, page 10-18

Known Calls Are Not Listed

Problem Recent Communications does not list calls that I know occurred.

Solution Calls that you make and receive while Cisco Unified Personal Communicator is not running do not appear in Recent Communications. Calls you make using your desk phone while Cisco Unified Personal Communicator is running in soft phone mode also do not appear in the list.

List Shows Phone Number, Not Name

Problem A person in my company has called me, but the Recent Communications pane shows the phone number of the person, not the name.

Solution The person may have called from a number that the system does not recognize (for example, a home phone), or the corporate directory may be out of date.


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Chapter 10 Troubleshooting Cisco Unified Personal Communicator Problems With Voice Mail

Problems With Voice Mail Problem Voice mail downloads slowly.

Solution If you have many old voice-mail messages that you have not yet permanently deleted, erase these items from the recent communications list.

Related Topics


Problems with Search • Search Seems to Find Incorrect Results, page 10-19

• Application Appears Unresponsive After Search, page 10-19

Search Seems to Find Incorrect Results

Problem Search seems to find incorrect results.

Solution The system searches several different attributes, and depending on how the administrator has configured these attributes, can include results that you might not expect.

Application Appears Unresponsive After Search

Problem The application appears to be unresponsive after performing a Search operation.

Solution Wait a few moments while the system completes the Search operation.

Getting Information for Your Administrator If you experience problems, your system administrator may ask you to do one or more of the following:


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Chapter 10 Troubleshooting Cisco Unified Personal Communicator Getting Information for Your Administrator

• Checking Call Statistics, page 10-20

• Checking Server Status, page 10-20

• Capturing Log Files, page 10-20


Checking Call Statistics Call statistics are available for the current call.

Procedure

Step 1 Make sure the conversation window of the problem call is the active window.

Step 2 Make sure that the call is not on hold.

Step 3 Choose Help > Show Call Statistics.

Step 4 Click Audio or Video.

Checking Server Status

Procedure

Step 1 Choose Help > Show System Diagnostics.

Step 2 Choose an option at the left on direction from your administrator.

Capturing Log Files

Procedure

Step 1 Choose Help > Launch Problem Reporting Assistant.


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Step 2 Follow the instructions you see.

Accept the defaults unless your system administrator tells you otherwise.

Step 3 Locate the generated report file and e-mail it to your system administrator.

Tip To cancel the problem reporting assistant and close the window, choose Problem Reporting Assistant > Quit.

Related Topics


Enabling Detailed Logging If you are experiencing problems using Cisco Unified Personal Communicator and your administrator tells you to do so, enable detailed logging: Choose Help > Enable Detailed Logging.

Use the same procedure to turn off detailed logging.

Your setting remains until you change it, even after you restart.

Detailed logging may impair performance, so you should turn it off as soon as you no longer need it.


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A P P E N D I X A
Third-Party Copyright and License Information
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Required Notices:

H.263

UB VIDEO INC. IS THE LICENSOR OF THE UB VIDEO H.263 PROFILE 3 CODEC (ANNEXES I, J, K AND T).

A-1unicator for Macintosh, Release 1.2

Appendix A Third-Party Copyright and License Information

H.264

PORTIONS OF THE H.264 CODEC WERE PROVIDED BY VANGUARD SOFTWARE SOLUTIONS INC 1995-2005 ALL RIGHTS RESERVED

THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD ("AVC VIDEO") AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NON-COMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM

resiprocate, dum - http://www.resiprocate.org

The Vovida Software License v. 1.0

Copyright (c) 2000 Vovida Networks, Inc. All rights reserved.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

3. The names "VOCAL", "Vovida Open Communication Application Library", and "Vovida Open Communication Application Library (VOCAL)" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact [email protected].

4. Products derived from this software may not be called "VOCAL", nor may "VOCAL" appear in their name, without prior written permission.

THIS SOFTWARE IS PROVIDED "AS IS" AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT ARE DISCLAIMED. IN NO EVENT SHALL VOVIDA NETWORKS, INC. OR ITS CONTRIBUTORS BE LIABLE FOR ANY DAMAGES IN EXCESS OF $1,000, NOR FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

ares

Copyright 1998 by the Massachusetts Institute of Technology.

Permission to use, copy, modify, and distribute this software and its documentation for any purpose and without fee is hereby granted, provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation, and that the name of M.I.T. not be used in advertising or publicity pertaining to distribution of the software without specific, written prior permission.

A-2User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2

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M.I.T. makes no representations about the suitability of this software for any purpose. It is provided "as is" without express or implied warranty.

Neon, G.711

neon is an HTTP and WebDAV client library, with a C language API.

Bindings for other languages may also be available, see the web site for more details.

neon is Copyright (C) 1999-2004 Joe Orton <[email protected]>

Portions are:

Copyright (C) 1999-2000 Tommi Komulainen <[email protected]>

Copyright (C) 1999-2000 Peter Boos <[email protected]>

Copyright (C) 1991, 1995, 1996, 1997 Free Software Foundation, Inc.

Copyright (C) 2004 Aleix Conchillo Flaque <[email protected]>

Copyright (C) 2004-2005, Vladimir Berezniker @ http://public.xdi.org/=vmpn

GNU Lesser General Public License (LGPL)

This library is free software; you can redistribute it and/or modify it under the terms of the GNU Library General Public License as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version.

This library is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU Library General Public License for more details.

You should have received a copy of the GNU Library General Public License along with this library; if not, write to the Free Software Foundation, Inc., 59 Temple Place - Suite 330, Boston,MA 02111-1307, USA

iLBC

Full Copyright Statement

Copyright (C) The Internet Society (2004).

This document is subject to the rights, licenses and restrictions contained in BCP 78, and except as set forth therein, the authors retain all their rights.

This document and the information contained herein are provided on an"AS IS" basis and THE CONTRIBUTOR, THE ORGANIZATION HE/SHE REPRESENTS OR IS SPONSORED BY (IF ANY), THE INTERNET SOCIETY AND THE INTERNET ENGINEERING TASK FORCE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY THAT THE USE OF THE INFORMATION HEREIN WILL NOT INFRINGE ANY RIGHTS OR ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Intellectual Property


OL-10984-02


The IETF takes no position regarding the validity or scope of any Intellectual Property Rights or other rights that might be claimed to pertain to the implementation or use of the technology described in this document or the extent to which any license under such rights might or might not be available; nor does it represent that it has made any independent effort to identify any such rights. Information on the IETF's procedures with respect to rights in IETF Documents can be found in BCP 78 and BCP 79.

Copies of IPR disclosures made to the IETF Secretariat and any assurances of licenses to be made available, or the result of an attempt made to obtain a general license or permission for the use of such proprietary rights by implementers or users of this specification can be obtained from the IETF on-line IPR repository at http://www.ietf.org/ipr.

The IETF invites any interested party to bring to its attention any copyrights, patents or patent applications, or other proprietary rights that may cover technology that may be required to implement this standard. Please address the information to the IETF at ietf- [email protected].

AES

Copyright (C) Mok-Kong Shen 2003. [email protected]

Free license:

This work and all modified versions of it may be freely copied, modified, redistributed and used for all legal civilian purposes without formality albeit at licensee's own risk and responsibility, subject to the following conditions:

(1) A copy of this copyright notice with the release history list and the site modification history list must be included in any copy of this work or any modified version of it.

(2) If this work or any modified version of it forms part of a software in object code or binary code, a document for users should accompany the software stating this fact and include this copyright notice as well as an URL of the licensee where the source code of the package in the version actually being used in the software can be found.

(3) Any modification (except dropping of the Supplement) should be appropriately documented in the site modification history list below. The last date of site modification (at the beginning of the package) is to be updated.

(4) In case of non-trivial modifications, i.e. those stemming from efficiency or correctness considerations or from issues of interoperability with other AES implementations, a copy of the modified package is to be immediately sent to the copyright owner at the address above.

(5) Eventual negative or unfavourable consequences and losses or damages of any form to any persons in connection with the use of this work or its modified versions do not constitute any liabilities on the part of the copyright owner.

This free license is unlimited in time [1]. Any attempt of non-compliance with the above terms or any occurence of // their practical unsatisfiability due to whatever reasons, however, automatically terminates the license. Such termination does not affect other licensees who have previously obtained materials from the person with the terminated license but who continue to comply with the above terms.

Other licenses:

Any usages of the contents of the package that don't qualify for a free license as stated in the above require explicit // specific licenses from the copyright owner.

[1] Since copyright grants could be revoked after 35 years (see http://www.copyright.gov/title17/92chap2.html#203), it // could be argued that this license is not timeless for sure On the other hand, the lifespan of AES itself isn't likely to exceed that period. So the issue is not practically relevant in our context.

DES - (http://www.itl.nist.gov/fipspubs/fip46-2.htm)


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Cryptographic devices implementing this standard may be covered by U.S. and foreign patents issued to the International Business Machines Corporation. However, IBM has granted nonexclusive, royalty-free licenses under the patents to make, use and sell apparatus which complies with the standard. The terms, conditions and scope of the licenses are set out in notices published in the May 13, 1975 and August 31, 1976 issues of the Official Gazette of the United States Patent and Trademark Office (934 O.G. 452 and 949 O.G. 1717).

MD5

Copyright (C) 1991-2, RSA Data Security, Inc. Created 1991. All rights reserved.

License to copy and use this software is granted provided that it is identified as the "RSA Data Security, Inc. MD5 Message-Digest Algorithm" in all material mentioning or referencing this software or this function.

License is also granted to make and use derivative works provided that such works are identified as "derived from the RSA Data Security, Inc. MD5 Message-Digest Algorithm" in all material mentioning or referencing the derived work.

RSA Data Security, Inc. makes no representations concerning either the merchantability of this software or the suitability of this software for any particular purpose. It is provided "as is" without express or implied warranty of any kind.

These notices must be retained in any copies of any part of this documentation and/or software.

SHA1

Copyright (C) The Internet Society (2001). All Rights Reserved.

This document and translations of it may be copied and furnished to others, and derivative works that comment on or otherwise explain it or assist in its implementation may be prepared, copied, published and distributed, in whole or in part, without restriction of any kind, provided that the above copyright notice and this paragraph are included on all such copies and derivative works. However, this document itself may not be modified in any way, such as by removing the copyright notice or references to the Internet Society or other Internet organizations, except as needed for the purpose of developing Internet standards in which case the procedures for copyrights defined in the Internet Standards process must be followed, or as required to translate it into languages other than English.

The limited permissions granted above are perpetual and will not be revoked by the Internet Society or its successors or assigns. This document and the information contained herein is provided on an "AS IS" basis and THE INTERNET SOCIETY AND THE INTERNET ENGINEERING TASK FORCE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY THAT THE USE OF THE INFORMATION HEREIN WILL NOT INFRINGE ANY RIGHTS OR ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

OpenSSL

This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/ <http://www.openssl.org/> )

This product includes cryptographic software written by Eric Young ([email protected]).

This product includes software written by Tim Hudson ([email protected] <mailto:[email protected]> ).

LICENSE ISSUES


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==============

The OpenSSL toolkit stays under a dual license, i.e. both the conditions of

the OpenSSL License and the original SSLeay license apply to the toolkit.

See below for the actual license texts. Actually both licenses are BSD-style

Open Source licenses. In case of any license issues related to OpenSSL

please contact [email protected].

OpenSSL License

--------------------------

/* ====================================================================

* Copyright (c) 1998-1999 The OpenSSL Project. All rights reserved.

*

* Redistribution and use in source and binary forms, with or without

* modification, are permitted provided that the following conditions

* are met:

*

* 1. Redistributions of source code must retain the above copyright

* notice, this list of conditions and the following disclaimer.

*

* 2. Redistributions in binary form must reproduce the above copyright

* notice, this list of conditions and the following disclaimer in

* the documentation and/or other materials provided with the

* distribution.

*

* 3. All advertising materials mentioning features or use of this

* software must display the following acknowledgment:

* "This product includes software developed by the OpenSSL Project

* for use in the OpenSSL Toolkit. (http://www.openssl.org/)"

*

* 4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to


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* endorse or promote products derived from this software without

* prior written permission. For written permission, please contact

* [email protected].

*

* 5. Products derived from this software may not be called "OpenSSL"

* nor may "OpenSSL" appear in their names without prior written

* permission of the OpenSSL Project.

*

* 6. Redistributions of any form whatsoever must retain the following

* acknowledgment:

* "This product includes software developed by the OpenSSL Project

* for use in the OpenSSL Toolkit (http://www.openssl.org/)"

*

* THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY

* EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE

* IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR

* PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR

* ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,

* SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT

* NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;

* LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)

* HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,

* STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)

* ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED

* OF THE POSSIBILITY OF SUCH DAMAGE.

* ====================================================================

*

* This product includes cryptographic software written by Eric Young

* ([email protected]). This product includes software written by Tim

* Hudson ([email protected]).

*

*/


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Original SSLeay License

-----------------------

/* Copyright (C) 1995-1998 Eric Young ([email protected])

* All rights reserved.

*

* This package is an SSL implementation written

* by Eric Young ([email protected]).

* The implementation was written so as to conform with Netscapes SSL.

*

* This library is free for commercial and non-commercial use as long as

* the following conditions are aheared to. The following conditions

* apply to all code found in this distribution, be it the RC4, RSA,

* lhash, DES, etc., code; not just the SSL code. The SSL documentation

* included with this distribution is covered by the same copyright terms

* except that the holder is Tim Hudson ([email protected]).

*

* Copyright remains Eric Young's, and as such any Copyright notices in

* the code are not to be removed.

* If this package is used in a product, Eric Young should be given attribution

* as the author of the parts of the library used.

* This can be in the form of a textual message at program startup or

* in documentation (online or textual) provided with the package.

*

* Redistribution and use in source and binary forms, with or without

* modification, are permitted provided that the following conditions

* are met:

* 1. Redistributions of source code must retain the copyright

* notice, this list of conditions and the following disclaimer.

* 2. Redistributions in binary form must reproduce the above copyright

* notice, this list of conditions and the following disclaimer in the


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* documentation and/or other materials provided with the distribution.

* 3. All advertising materials mentioning features or use of this software

* must display the following acknowledgement:

* "This product includes cryptographic software written by

* Eric Young ([email protected])"

* The word 'cryptographic' can be left out if the rouines from the library

* being used are not cryptographic related :-).

* 4. If you include any Windows specific code (or a derivative thereof) from

* the apps directory (application code) you must include an acknowledgement:

* "This product includes software written by Tim Hudson ([email protected])"

*

* THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND

* ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE

* IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE

* ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE

* FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL

* DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS

* OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)

* HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT

* LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY

* OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF

* SUCH DAMAGE.

*

* The licence and distribution terms for any publically available version or

* derivative of this code cannot be changed. i.e. this code cannot simply be

* copied and put under another distribution licence

* [including the GNU Public Licence.]

*/

Libxml2

Except where otherwise noted in the source code (e.g. the files hash.c, list.c and the trio files, which are covered by a similar licence but with different Copyright notices) all the files are:


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Copyright (C) 1998-2003 Daniel Veillard. All Rights Reserved.

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights

to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE DANIEL VEILLARD BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

Except as contained in this notice, the name of Daniel Veillard shall not be used in advertising or otherwise to promote the sale, use or other dealings in this Software without prior written authorization from him.

NTP

This document and the NTPTime program and source code are all Copyright (c) Tom Horsley, 1997-2004. All rights reserved. The right to unlimited distribution and use of this program is granted to anyone who agrees to keep the copyright notice intact and not alter the program.

Translation: You want changes in the program, make 'em yourself, but don't go distributing the new version with my name on it (or with your name on it either, since you didn't write most of it :-). If there are changes you would like to see distributed, by all means send 'em in to me, and if I like 'em I'll incorporate them in the next version.

expat

The MIT License

Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.


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Libcurl

COPYRIGHT AND PERMISSION NOTICE

Copyright (c) 1996 - 2007, Daniel Stenberg, <[email protected]>.

All rights reserved.

Permission to use, copy, modify, and distribute this software for any purpose

with or without fee is hereby granted, provided that the above copyright

notice and this permission notice appear in all copies.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR

IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,

FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. IN

NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,

DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR

OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE

OR OTHER DEALINGS IN THE SOFTWARE.

Except as contained in this notice, the name of a copyright holder shall not

be used in advertising or otherwise to promote the sale, use or other dealings

in this Software without prior written authorization of the copyright holder.

OpenTNEF LICENSE

License Terms:

Use, Modification and Redistribution (including distribution of any modified or derived work) in source and binary forms is permitted only if each of the following conditions is met:

1. Redistributions qualify as "freeware" or "Open Source Software" under one of the following terms:

(a) Redistributions are made at no charge beyond the reasonable cost of materials and delivery.


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(b) Redistributions are accompanied by a copy of the Source Code or by an irrevocable offer to provide a copy of the Source Code for up to three years at the cost of materials and delivery. Such redistributions must allow further use, modification, and redistribution of the Source Code under substantially the same terms as this license. For the purposes of redistribution "Source Code" means the complete compilable and linkable source code of OpenTNEF including all modifications.

2. Redistributions of source code must retain the copyright notices as they appear in each source code file, these license terms, and the disclaimer/limitation of liability set forth as paragraph 6 below.

3. Redistributions in binary form must reproduce the Copyright Notice, these license terms, and the disclaimer/limitation of liability set forth as paragraph 6 below, in the documentation and/or other materials provided with the distribution. For the purposes of binary distribution the "Copyright Notice" refers to the following language:

"Copyright (c) 2003 P.L.Daniels, All rights reserved."

4. Neither the name of OpenTNEF, nor Paul L Daniels, nor the the names of their contributors may be used to endorse or promote products derived from this software without specific prior written permission.

5. All redistributions must comply with the conditions imposed by the University of California on certain embedded code, whose copyright notice and conditions for redistribution are as follows:

(a) Copyright (c) 2003 P.L.Daniels, All rights reserved.

(b) Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

(i) Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

(ii) Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

(iii) Neither the name of OpenTNEF, nor P.L.Daniels, nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

6. Disclaimer/Limitation of Liability: THIS SOFTWARE IS PROVIDED BY P.L.Daniels. AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL SENDMAIL, INC., THE REGENTS OF THE UNIVERSITY OF


OL-10984-02


CALIFORNIA OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Boost Software License - Version 1.0

August 17th, 2003

Permission is hereby granted, free of charge, to any person or organization obtaining a copy of the software and accompanying documentation covered by this license (the "Software") to use, reproduce, display, distribute, execute, and transmit the Software, and to prepare derivative works of the Software, and to permit third-parties to whom the Software is furnished to do so, all subject to the following:

The copyright notices in the Software and this entire statement, including the above license grant, this restriction and the following disclaimer, must be included in all copies of the Software, in whole or in part, and all derivative works of the Software, unless such copies or derivative works are solely in the form of machine-executable object code generated by a source language processor.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR ANYONE DISTRIBUTING THE SOFTWARE BE LIABLE FOR ANY DAMAGES OR OTHER LIABILITY, WHETHER IN CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

License for V19

(See source code for similar V18 license at http://www.portaudio.com/docs/portaudio_h.txt.)

PortAudio Portable Real-Time Audio Library

Copyright (c) 1999-2000 Ross Bencina and Phil Burk

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

PCRE LICENCE


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PCRE is a library of functions to support regular expressions whose syntax and semantics are as close as possible to those of the Perl 5 language.

Release 7 of PCRE is distributed under the terms of the "BSD" licence, as specified below. The documentation for PCRE, supplied in the "doc" directory, is distributed under the same terms as the software itself.

The basic library functions are written in C and are freestanding. Also included in the distribution is a set of C++ wrapper functions.

THE BASIC LIBRARY FUNCTIONS

---------------------------

Copyright (c) 1997-2006 University of Cambridge


THE C++ WRAPPER FUNCTIONS

-------------------------

Contributed by: Google Inc.

Copyright (c) 2006, Google Inc.


THE "BSD" LICENCE

-----------------


* Redistributions of source code must retain the above copyright notice,

this list of conditions and the following disclaimer.


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* Redistributions in binary form must reproduce the above copyright

notice, this list of conditions and the following disclaimer in the

documentation and/or other materials provided with the distribution.

* Neither the name of the University of Cambridge nor the name of Google

Inc. nor the names of their contributors may be used to endorse or

promote products derived from this software without specific prior

written permission.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

End

PSMTabBarControl

Portions of this software Copyright 2004 The Shiira Project. All rights reserved.

Check them out at: http://hmdt-web.net/shiira/

Credit to the sweet coding goodness of Positive Spin Media at www.positivespinmedia.com.

Copyright (c) 2005, Positive Spin Media



• Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.


OL-10984-02


• Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

• Neither the name of Positive Spin Media nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

imap-2004c1

University of Washington IMAP toolkit

Version 2004 of IMAP toolkit

Copyright © 1988-2005 University of Washington

This University of Washington Distribution (IMAP Toolkit code and documentation) is made available to the open source community as a public service by the University of Washington. Contact the University of Washington at [email protected] for information on placing or integrating modifications to the Distribution into proprietary systems. Unmodified distribution is governed by the terms identified below.

Under this license, this Distribution may be used as-is or may be modified and the original version and modified versions may be copied, distributed, publicly displayed and performed provided that the following conditions are met:

Modified versions are distributed with source code and documentation and with permission for others to use any code and documentation (whether in original or modified versions) as granted under this license;

if modified, the source code, documentation, and user run-time elements should be clearly labeled by placing an identifier of origin (such as a name, initial, or other tag) after the version number;

users, modifiers, distributors, and others coming into possession or using the Distribution in original or modified form accept the entire risk as to the possession, use, and performance of the Distribution;

this copyright management information (software identifier and version number, copyright notice and license) shall be retained in all versions of the Distribution;

the University of Washington may make modifications to the Distribution that are substantially similar to modified versions of the Distribution, and may make, use, sell, copy, distribute, publicly display, and perform such modifications, including making such modifications available under this or other licenses, without obligation or restriction;


OL-10984-02


modifications incorporating code, libraries, and/or documentation subject to any other open source license may be made, and the resulting work may be distributed under the terms of such open source license if required by that open source license, but doing so will not affect this Distribution, other modifications made under this license or modifications made under other University of Washington licensing arrangements;

no permission is granted to distribute, publicly display, or publicly perform modifications to the Distribution made using proprietary materials that cannot be released in source format under conditions of this license;

the name of the University of Washington may not be used in advertising or publicity pertaining to Distribution of the software without specific, prior written permission;

pursuant to U.S. laws, Distribution may not be downloaded, acquired or otherwise exported or re-exported (i) into, or to a national or resident of any country to which the U.S. has embargoed goods; or to anyone on the U.S. Treasury Department's list of Specially Designated Nations or the U.S. Commerce Department's Table of Denial Orders. By downloading the Distribution, you represent that: 1) you are not located in or under the control of a national or resident of any such country or on any such list; and 2) you will not export or re-export the Distribution to any prohibited country, or to any prohibited person, entity, or end-user as specified by U.S. export controls.

This software is made available "as is", and

THE UNIVERSITY OF WASHINGTON DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, WITH REGARD TO THIS SOFTWARE, INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND IN NO EVENT SHALL THE UNIVERSITY OF WASHINGTON BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR STRICT LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

Netscape Portable Runtime

To obtain more information about the Mozilla source code used in this product, go to: http://www.mozilla.org/projects/nspr.

Mozilla Public License Version 1.1

1. Definitions.

1.0.1. "Commercial Use"

means distribution or otherwise making the Covered Code available to a third party.

1.1. "Contributor"

means each entity that creates or contributes to the creation of Modifications.

1.2. "Contributor Version"

means the combination of the Original Code, prior Modifications used by a Contributor, and the Modifications made by that particular Contributor.

1.3. "Covered Code"

means the Original Code or Modifications or the combination of the Original Code and Modifications, in each case including portions thereof.

1.4. "Electronic Distribution Mechanism"

means a mechanism generally accepted in the software development community for the electronic transfer of data.


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1.5. "Executable"

means Covered Code in any form other than Source Code.

1.6. "Initial Developer"

means the individual or entity identified as the Initial Developer in the Source Code notice required by Exhibit A.

1.7. "Larger Work"

means a work which combines Covered Code or portions thereof with code not governed by the terms of this License.

1.8. "License"

means this document.

1.8.1. "Licensable"

means having the right to grant, to the maximum extent possible, whether at the time of the initial grant or subsequently acquired, any and all of the rights conveyed herein.

1.9. "Modifications"

means any addition to or deletion from the substance or structure of either the Original Code or any previous Modifications. When Covered Code is released as a series of files, a Modification is:

a. Any addition to or deletion from the contents of a file containing Original Code or previous Modifications.

b. Any new file that contains any part of the Original Code or previous Modifications.

1.10. "Original Code"

means Source Code of computer software code which is described in the Source Code notice required by Exhibit A as Original Code, and which, at the time of its release under this License is not already Covered Code governed by this License.

1.10.1. "Patent Claims"

means any patent claim(s), now owned or hereafter acquired, including without limitation, method, process, and apparatus claims, in any patent Licensable by grantor.

1.11. "Source Code"

means the preferred form of the Covered Code for making modifications to it, including all modules it contains, plus any associated interface definition files, scripts used to control compilation and installation of an Executable, or source code differential comparisons against either the Original Code or another well known, available Covered Code of the Contributor's choice. The Source Code can be in a compressed or archival form, provided the appropriate decompression or de-archiving software is widely available for no charge.

1.12. "You" (or "Your")

means an individual or a legal entity exercising rights under, and complying with all of the terms of, this License or a future version of this License issued under Section 6.1. For legal entities, "You" includes any entity which controls, is controlled by, or is under common control with You. For purposes of this definition, "control" means (a) the power, direct or indirect, to cause the direction or management of such entity, whether by contract or otherwise, or (b) ownership of more than fifty percent (50%) of the outstanding shares or beneficial ownership of such entity.

2. Source Code License.

2.1. The Initial Developer Grant.


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The Initial Developer hereby grants You a world-wide, royalty-free, non-exclusive license, subject to third party intellectual property claims:

a. under intellectual property rights (other than patent or trademark) Licensable by Initial Developer to use, reproduce, modify, display, perform, sublicense and distribute the Original Code (or portions thereof) with or without Modifications, and/or as part of a Larger Work; and

b. under Patents Claims infringed by the making, using or selling of Original Code, to make, have made, use, practice, sell, and offer for sale, and/or otherwise dispose of the Original Code (or portions thereof).

c. the licenses granted in this Section 2.1 (a) and (b) are effective on the date Initial Developer first distributes Original Code under the terms of this License.

d. Notwithstanding Section 2.1 (b) above, no patent license is granted: 1) for code that You delete from the Original Code; 2) separate from the Original Code; or 3) for infringements caused by: i) the modification of the Original Code or ii) the combination of the Original Code with other software or devices.

2.2. Contributor Grant.

Subject to third party intellectual property claims, each Contributor hereby grants You a world-wide, royalty-free, non-exclusive license

a. under intellectual property rights (other than patent or trademark) Licensable by Contributor, to use, reproduce, modify, display, perform, sublicense and distribute the Modifications created by such Contributor (or portions thereof) either on an unmodified basis, with other Modifications, as Covered Code and/or as part of a Larger Work; and

b. under Patent Claims infringed by the making, using, or selling of Modifications made by that Contributor either alone and/or in combination with its Contributor Version (or portions of such combination), to make, use, sell, offer for sale, have made, and/or otherwise dispose of: 1) Modifications made by that Contributor (or portions thereof); and 2) the combination of Modifications made by that Contributor with its Contributor Version (or portions of such combination).

c. the licenses granted in Sections 2.2 (a) and 2.2 (b) are effective on the date Contributor first makes Commercial Use of the Covered Code.

d. Notwithstanding Section 2.2 (b) above, no patent license is granted: 1) for any code that Contributor has deleted from the Contributor Version; 2) separate from the Contributor Version; 3) for infringements caused by: i) third party modifications of Contributor Version or ii) the combination of Modifications made by that Contributor with other software (except as part of the Contributor Version) or other devices; or 4) under Patent Claims infringed by Covered Code in the absence of Modifications made by that Contributor.

3. Distribution Obligations.

3.1. Application of License.

The Modifications which You create or to which You contribute are governed by the terms of this License, including without limitation Section 2.2. The Source Code version of Covered Code may be distributed only under the terms of this License or a future version of this License released under Section 6.1, and You must include a copy of this License with every copy of the Source Code You distribute. You may not offer or impose any terms on any Source Code version that alters or restricts the applicable version of this License or the recipients' rights hereunder. However, You may include an additional document offering the additional rights described in Section 3.5.

3.2. Availability of Source Code.


OL-10984-02


Any Modification which You create or to which You contribute must be made available in Source Code form under the terms of this License either on the same media as an Executable version or via an accepted Electronic Distribution Mechanism to anyone to whom you made an Executable version available; and if made available via Electronic Distribution Mechanism, must remain available for at least twelve (12) months after the date it initially became available, or at least six (6) months after a subsequent version of that particular Modification has been made available to such recipients. You are responsible for ensuring that the Source Code version remains available even if the Electronic Distribution Mechanism is maintained by a third party.

3.3. Description of Modifications.

You must cause all Covered Code to which You contribute to contain a file documenting the changes You made to create that Covered Code and the date of any change. You must include a prominent statement that the Modification is derived, directly or indirectly, from Original Code provided by the Initial Developer and including the name of the Initial Developer in (a) the Source Code, and (b) in any notice in an Executable version or related documentation in which You describe the origin or ownership of the Covered Code.

3.4. Intellectual Property Matters

(a) Third Party Claims

If Contributor has knowledge that a license under a third party's intellectual property rights is required to exercise the rights granted by such Contributor under Sections 2.1 or 2.2, Contributor must include a text file with the Source Code distribution titled "LEGAL" which describes the claim and the party making the claim in sufficient detail that a recipient will know whom to contact. If Contributor obtains such knowledge after the Modification is made available as described in Section 3.2, Contributor shall promptly modify the LEGAL file in all copies Contributor makes available thereafter and shall take other steps (such as notifying appropriate mailing lists or newsgroups) reasonably calculated to inform those who received the Covered Code that new knowledge has been obtained.

(b) Contributor APIs

If Contributor's Modifications include an application programming interface and Contributor has knowledge of patent licenses which are reasonably necessary to implement that API, Contributor must also include this information in the LEGAL file.

(c) Representations.

Contributor represents that, except as disclosed pursuant to Section 3.4 (a) above, Contributor believes that Contributor's Modifications are Contributor's original creation(s) and/or Contributor has sufficient rights to grant the rights conveyed by this License.

3.5. Required Notices.

You must duplicate the notice in Exhibit A in each file of the Source Code. If it is not possible to put such notice in a particular Source Code file due to its structure, then You must include such notice in a location (such as a relevant directory) where a user would be likely to look for such a notice. If You created one or more Modification(s) You may add your name as a Contributor to the notice described in Exhibit A. You must also duplicate this License in any documentation for the Source Code where You describe recipients' rights or ownership rights relating to Covered Code. You may choose to offer, and to charge a fee for, warranty, support, indemnity or liability obligations to one or more recipients of Covered Code. However, You may do so only on Your own behalf, and not on behalf of the Initial Developer or any Contributor. You must make it absolutely clear than any such warranty, support, indemnity or liability obligation is offered by You alone, and You hereby agree to indemnify the Initial Developer and every Contributor for any liability incurred by the Initial Developer or such Contributor as a result of warranty, support, indemnity or liability terms You offer.

3.6. Distribution of Executable Versions.


OL-10984-02


You may distribute Covered Code in Executable form only if the requirements of Sections 3.1, 3.2, 3.3, 3.4 and 3.5 have been met for that Covered Code, and if You include a notice stating that the Source Code version of the Covered Code is available under the terms of this License, including a description of how and where You have fulfilled the obligations of Section 3.2. The notice must be conspicuously included in any notice in an Executable version, related documentation or collateral in which You describe recipients' rights relating to the Covered Code. You may distribute the Executable version of Covered Code or ownership rights under a license of Your choice, which may contain terms different from this License, provided that You are in compliance with the terms of this License and that the license for the Executable version does not attempt to limit or alter the recipient's rights in the Source Code version from the rights set forth in this License. If You distribute the Executable version under a different license You must make it absolutely clear that any terms which differ from this License are offered by You alone, not by the Initial Developer or any Contributor. You hereby agree to indemnify the Initial Developer and every Contributor for any liability incurred by the Initial Developer or such Contributor as a result of any such terms You offer.

3.7. Larger Works.

You may create a Larger Work by combining Covered Code with other code not governed by the terms of this License and distribute the Larger Work as a single product. In such a case, You must make sure the requirements of this License are fulfilled for the Covered Code.

4. Inability to Comply Due to Statute or Regulation.

If it is impossible for You to comply with any of the terms of this License with respect to some or all of the Covered Code due to statute, judicial order, or regulation then You must: (a) comply with the terms of this License to the maximum extent possible; and (b) describe the limitations and the code they affect. Such description must be included in the LEGAL file described in Section 3.4 and must be included with all distributions of the Source Code. Except to the extent prohibited by statute or regulation, such description must be sufficiently detailed for a recipient of ordinary skill to be able to understand it.

5. Application of this License.

This License applies to code to which the Initial Developer has attached the notice in Exhibit A and to related Covered Code.

6. Versions of the License.

6.1. New Versions

Netscape Communications Corporation ("Netscape") may publish revised and/or new versions of the License from time to time. Each version will be given a distinguishing version number.

6.2. Effect of New Versions

Once Covered Code has been published under a particular version of the License, You may always continue to use it under the terms of that version. You may also choose to use such Covered Code under the terms of any subsequent version of the License published by Netscape. No one other than Netscape has the right to modify the terms applicable to Covered Code created under this License.

6.3. Derivative Works

If You create or use a modified version of this License (which you may only do in order to apply it to code which is not already Covered Code governed by this License), You must (a) rename Your license so that the phrases "Mozilla", "MOZILLAPL", "MOZPL", "Netscape", "MPL", "NPL" or any confusingly similar phrase do not appear in your license (except to note that your license differs from this License) and (b) otherwise make it clear that Your version


OL-10984-02


of the license contains terms which differ from the Mozilla Public License and Netscape Public License. (Filling in the name of the Initial Developer, Original Code or Contributor in the notice described in Exhibit A shall not of themselves be deemed to be modifications of this License.)

7. DISCLAIMER OF WARRANTY

COVERED CODE IS PROVIDED UNDER THIS LICENSE ON AN "AS IS" BASIS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES THAT THE COVERED CODE IS FREE OF DEFECTS, MERCHANTABLE, FIT FOR A PARTICULAR PURPOSE OR NON-INFRINGING. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE COVERED CODE IS WITH YOU. SHOULD ANY COVERED CODE PROVE DEFECTIVE IN ANY RESPECT, YOU (NOT THE INITIAL DEVELOPER OR ANY OTHER CONTRIBUTOR) ASSUME THE COST OF ANY NECESSARY SERVICING, REPAIR OR CORRECTION. THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS LICENSE. NO USE OF ANY COVERED CODE IS AUTHORIZED HEREUNDER EXCEPT UNDER THIS DISCLAIMER.

8. Termination

8.1. This License and the rights granted hereunder will terminate automatically if You fail to comply with terms herein and fail to cure such breach within 30 days of becoming aware of the breach. All sublicenses to the Covered Code which are properly granted shall survive any termination of this License. Provisions which, by their nature, must remain in effect beyond the termination of this License shall survive.

8.2. If You initiate litigation by asserting a patent infringement claim (excluding declatory judgment actions) against Initial Developer or a Contributor (the Initial Developer or Contributor against whom You file such action is referred to as "Participant") alleging that:

a. such Participant's Contributor Version directly or indirectly infringes any patent, then any and all rights granted by such Participant to You under Sections 2.1 and/or 2.2 of this License shall, upon 60 days notice from Participant terminate prospectively, unless if within 60 days after receipt of notice You either: (i) agree in writing to pay Participant a mutually agreeable reasonable royalty for Your past and future use of Modifications made by such Participant, or (ii) withdraw Your litigation claim with respect to the Contributor Version against such Participant. If within 60 days of notice, a reasonable royalty and payment arrangement are not mutually agreed upon in writing by the parties or the litigation claim is not withdrawn, the rights granted by Participant to You under Sections 2.1 and/or 2.2 automatically terminate at the expiration of the 60 day notice period specified above.

b. any software, hardware, or device, other than such Participant's Contributor Version, directly or indirectly infringes any patent, then any rights granted to You by such Participant under Sections 2.1(b) and 2.2(b) are revoked effective as of the date You first made, used, sold, distributed, or had made, Modifications made by that Participant.

8.3. If You assert a patent infringement claim against Participant alleging that such Participant's Contributor Version directly or indirectly infringes any patent where such claim is resolved (such as by license or settlement) prior to the initiation of patent infringement litigation, then the reasonable value of the licenses granted by such Participant under Sections 2.1 or 2.2 shall be taken into account in determining the amount or value of any payment or license.

8.4. In the event of termination under Sections 8.1 or 8.2 above, all end user license agreements (excluding distributors and resellers) which have been validly granted by You or any distributor hereunder prior to termination shall survive termination.

9. LIMITATION OF LIABILITY


OL-10984-02


UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY, WHETHER TORT (INCLUDING NEGLIGENCE), CONTRACT, OR OTHERWISE, SHALL YOU, THE INITIAL DEVELOPER, ANY OTHER CONTRIBUTOR, OR ANY DISTRIBUTOR OF COVERED CODE, OR ANY SUPPLIER OF ANY OF SUCH PARTIES, BE LIABLE TO ANY PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY CHARACTER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY AND ALL OTHER COMMERCIAL DAMAGES OR LOSSES, EVEN IF SUCH PARTY SHALL HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION OF LIABILITY SHALL NOT APPLY TO LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM SUCH PARTY'S NEGLIGENCE TO THE EXTENT APPLICABLE LAW PROHIBITS SUCH LIMITATION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS EXCLUSION AND LIMITATION MAY NOT APPLY TO YOU.

10. U.S. government end users

The Covered Code is a "commercial item," as that term is defined in 48 C.F.R. 2.101 (Oct. 1995), consisting of "commercial computer software" and "commercial computer software documentation," as such terms are used in 48 C.F.R. 12.212 (Sept. 1995). Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4 (June 1995), all U.S. Government End Users acquire Covered Code with only those rights set forth herein.

11. Miscellaneous

This License represents the complete agreement concerning subject matter hereof. If any provision of this License is held to be unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable. This License shall be governed by California law provisions (except to the extent applicable law, if any, provides otherwise), excluding its conflict-of-law provisions. With respect to disputes in which at least one party is a citizen of, or an entity chartered or registered to do business in the United States of America, any litigation relating to this License shall be subject to the jurisdiction of the Federal Courts of the Northern District of California, with venue lying in Santa Clara County, California, with the losing party responsible for costs, including without limitation, court costs and reasonable attorneys' fees and expenses. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. Any law or regulation which provides that the language of a contract shall be construed against the drafter shall not apply to this License.

12. Responsibility for claims

As between Initial Developer and the Contributors, each party is responsible for claims and damages arising, directly or indirectly, out of its utilization of rights under this License and You agree to work with Initial Developer and Contributors to distribute such responsibility on an equitable basis. Nothing herein is intended or shall be deemed to constitute any admission of liability.

13. Multiple-licensed code

Initial Developer may designate portions of the Covered Code as "Multiple-Licensed". "Multiple-Licensed" means that the Initial Developer permits you to utilize portions of the Covered Code under Your choice of the MPL or the alternative licenses, if any, specified by the Initial Developer in the file described in Exhibit A.

Exhibit A - Mozilla Public License.

"The contents of this file are subject to the Mozilla Public License

Version 1.1 (the "License"); you may not use this file except in


OL-10984-02


compliance with the License. You may obtain a copy of the License at

http://www.mozilla.org/MPL/

Software distributed under the License is distributed on an "AS IS"

basis, WITHOUT WARRANTY OF ANY KIND, either express or implied. See the

License for the specific language governing rights and limitations

under the License.

The Original Code is ______________________________________.

The Initial Developer of the Original Code is ________________________.

Portions created by ______________________ are Copyright (C) ______

_______________________. All Rights Reserved.

Contributor(s): ______________________________________.

Alternatively, the contents of this file may be used under the terms

of the _____ license (the "[___] License"), in which case the

provisions of [______] License are applicable instead of those

above. If you wish to allow use of your version of this file only

under the terms of the [____] License and not to allow others to use

your version of this file under the MPL, indicate your decision by

deleting the provisions above and replace them with the notice and

other provisions required by the [___] License. If you do not delete

the provisions above, a recipient may use your version of this file

under either the MPL or the [___] License."

NOTE: The text of this Exhibit A may differ slightly from the text of the notices in the Source Code files of the Original

Code. You should use the text of this Exhibit A rather than the text found in the Original Code Source Code for Your Modifications.


OL-10984-02


tinyxml

This software contains code from tinyxml.

convertUTF

Copyright 2001-2004 Unicode, Inc.

Disclaimer

This source code is provided as is by Unicode, Inc. No claims are made as to fitness for any particular purpose. No warranties of any kind are expressed or implied. The recipient agrees to determine applicability of information provided. If this file has been purchased on magnetic or optical media from Unicode, Inc., the sole remedy for any claim will be exchange of defective media within 90 days of receipt.

Limitations on Rights to Redistribute This Code

Unicode, Inc. hereby grants the right to freely use the information supplied in this file in the creation of products supporting the Unicode Standard, and to make copies of this file in any form for internal or external distribution as long as this notice remains attached.


OL-10984-02



OL-10984-02


G L O S S A R Y

C

console The main window in Cisco Unified Personal Communicator. It includes Contacts, Recent Communications, and Search panes, as well as status information, buttons, menus, and other control options.

conversation

window

A window that displays during a conversation. An active window represents a conversation currently in progress.

D

desk phone A Cisco Unified IP Phone on your company network. Generally, the phone on your desk.

dialer A small window that functions as a telephone keypad.

There are two dial pads that look similar: one that you use to dial a phone number, and one that you access from an active conversation window and use to respond to instructions to enter information such as a numbered choice or a password.

I

IP Phone Messenger

(IPPM)

An application that runs as a service on your Cisco Unified IP Phone. This service is separate from Cisco Unified Personal Communicator but interacts with it in areas such as reachability status, instant messaging, and contact management.

GL-1unicator for Macintosh, Release 1.2

Glossary

O

offline Not logged in to Cisco Unified Personal Communicator.

P

phone mode Whether Cisco Unified Personal Communicator is operating as a soft phone or is associated with a Cisco Unified IP Phone (desk phone).

preferred contact

method

Allows you to specify the medium through which you want to contact others and be contacted by others, such as phone or e-mail.

profile Information about you that is stored in the Cisco Unified Personal Communicator system, such as which preferences you have set.

In the context of web conferencing, profile refers to your user account for Cisco Unified MeetingPlace Express.

R

reachability status The availability status of a Cisco Unified Personal Communicator user, such as Available or Away. This status displays to other users of Cisco Unified Personal Communicator, who can use it to determine the best time and method to contact people.

The system can determine your reachability by detecting when you are using your computer or phone, for example, or you can set your reachability status.

S

soft phone Software that functions as a telephone. Cisco Unified Personal Communicator includes a soft phone.

GL-2User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2

OL-10984-02

Glossary

W

web conference A Cisco Unified Personal Communicator feature that lets you display documents and applications on your computer to conversation participants.


OL-10984-02

Glossary


OL-10984-02


I N D E X

A

accessibility 14

Address Book

Macintosh 2, 4

applications

sharing 1

audio

devices

setting up 7

troubleshooting 8

See also headset

available (reachability status) 2

away (reachability status) 3

B

buttons

troubleshooting 5, 10

C

call history 1

calls

See also conversations

answering 5

incoming

responding to 5

troubleshooting 7

transferring 8

troubleshooting 6

Cisco IPVC

See Cisco Unified Videoconferencing

Cisco Unified CallManager

See Cisco Unified Communications Manager

Cisco Unified Communications Manager

User Options web pages 14, 2

Cisco Unified IP Phone 9, 14, 1

See also desk phone

model 7985 1

Cisco Unified MeetingPlace 5, 14, 1, 14

Cisco Unified MeetingPlace Express 5, 14, 1, 14

Cisco Unified Presence

User Options web pages 14, 4, 6

Cisco Unified Video Advantage 1

Cisco Unified Videoconferencing 2

communication details 4

IN-1unicator for Macintosh, Release 1.2

Index

conference calls 9

topics 1

using video 3

connecting

troubleshooting 2

console 1

troubleshooting 4

contact details

modifying 6

viewing 4

contact list

about 1

topics 1

contacts

deleting 6

groups 6

collapsing 7

creating 7

deleting 7

renaming 7

showing 7

searching for 2

topics 1

working with 2

conversations

about 1

ending 9

identifying participants 9

multiple 6, 1

IN-2User Guide for Cisco Unified Personal Communicato

merging 2

options during 6

starting 2, 3

troubleshooting 5

starting video 3

topics 1

troubleshooting 8

conversation window 1

closing 10

D

deleting

recent communications 4

desk phone 9, 10, 2, 5, 8, 4, 18, 1

See also soft phone, phone mode

troubleshooting 4

Detach Preview 4

dialer 1

See dial pad

dial pad

hiding 4

using to enter selections or passwords during calls 7

using to make a call 3

directory, corporate

searching 2

documentation 13, 3

See also help

documents

r for Macintosh, Release 1.2 OL-10984-02

Index

sharing 1

E

e-mail

sending 4

e-mail address

specifying your preferred 12

Extension Mobility 10

G

getting started 13

graphics

See icons

groups. See Contacts.

H

headset 3, 8

help 13, 3

hold

putting calls on 6, 7

retrieving calls from 7

I

icons

identifying 2, 4, 2

User Guide for Cisco Unified PersoOL-10984-02

installing 1, 2

troubleshooting 2

instant messaging 1

notifications 2

preferences 3

saving messages 3

troubleshooting 16

IP Phone Messenger 14, 4, 2, 1

IPPM. See IP Phone Messenger

L

log files 20, 21

logging in 4, 1

automating 6

canceling automated login 7

troubleshooting 2

M

menu items

troubleshooting 5

merging calls 1

troubleshooting 11

missed calls 1

identifying 2, 3

muting 8

IN-3nal Communicator for Macintosh, Release 1.2

Index

N

nickname 6

O

offline (reachability status) 3

online help

See help

Outlook

calendar and reachability status 1, 4

out of office message 8

P

password

entering during a call 7

for Cisco Unified Personal Communicator 4

for voice mail 5

for web conferencing 5

See also logging in

phone

See also soft phone, desk phone, Cisco Unified IP Phone.

choosing 9, 10

phone mode 2

choosing 9

troubleshooting 3

phone number


specifying your preferred 12

picture-in-picture 4

placed calls 1

preferences

topics 6, 3, 10, 3

preferred contact information

setting 12

preferred contact method 4, 2

setting 12

Problem Reporting Assistant 20

profile 2

Cisco Unified MeetingPlace Express or Cisco Unified MeetingPlace 5

R

reachability 1, 2

available 2

away 3

icons 2

offline 3

out of office 8

specifying your custom message 6

specifying your status 3, 5, 8

topics 1

troubleshooting 6

viewing your own 3

received calls 1

recent communications

about 1


Index

communication details 4

deleted 2, 3

deleting 4

identifying 3

identifying icons 2

marking unread 4

sorting 4

topics 1

troubleshooting 18

redial 4

roster 9

S

screen resolution 5

searching

for contacts 2

search results

clearing 3

sorting 3

troubleshooting 19

security 14

server diagnostics 20

services

Macintosh 4

soft phone 9, 5, 8, 2

See also desk phone, phone mode

status

See reachability

User Guide for Cisco Unified PersoOL-10984-02

system requirements 2

T

touch tone responses 7

transferring calls 8

troubleshooting

getting information about problems 19, 21

topics 1

U

undeleting

recent communications 4

voice mail 5

uninstalling 15

Unity

See voice mail

upgrading 15

username

for Cisco Unified Personal Communicator 4

for voice mail 5

for web conferencing 5

User Options web pages

See Cisco Unified Communications Manager, Cisco Unified Presence

IN-5nal Communicator for Macintosh, Release 1.2

Index

V

video 5

about 1

adding to call 3

camera

installing and setting up 7

checking your transmission 4

conference calls 3

options during calls 4

pausing 4

picture-in-picture 4

requirements 1, 2

topics 1

troubleshooting 11

viewing incoming 1

viewing your own image 3, 4

video camera

setting up 3

virtual private network 9

voice mail 6, 1, 3

See also recent communications

listing 3

setting up 5

topics 5

troubleshooting 19

undeleting 5

volume

changing 8


ringer 8

troubleshooting 8, 9, 10

W

web conferencing 5, 3

about 1

adding participants 2

adding to conversations 2

ending 4

help 3

merging conversations 1

options during 3

rejoining 4

topics 1

troubleshooting 14


User Guide for Cisco Unified Personal Communicator, Release 1.2

Documents

cisco logo

cisco ios

cisco press

cisco unity

cisco systems logo

cisco systems capital

service mark of cisco

cisco square bridge