User Guide Condensing System Boiler Ultra System 12 - 15 ...

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enUnited Kingdom

User Guide

Condensing System Boiler

Ultra System12 - 15 - 18 - 24 - 28

2 © Baxi Heating UK Ltd 2017

© Baxi Heating UK Ltd 2017 All rights reserved. No part of this publication maybe reproduced or transmitted in any form or by any means, or stored in anyretrieval system of any nature (including in any database), in each case whetherelectronic, mechanical, recording or otherwise, without the prior writtenpermission of the copyright owner, except for permitted fair dealing underCopyrights, Designs and Patents Act 1988.

Applications for the copyright owner’s permission to reproduce or make otheruse of any part of this publication should be made, giving details of the proposeduse, to the following address:

The Company Secretary, Baxi Heating UK Limited,Brooks House, Coventry Road, Warwick. CV34 4LL

Full acknowledgement of author and source must be given.

WARNING: Any person who does any unauthorised act in relation to acopyright work may be liable to criminal prosecution and civil claims for damages.

1.0 Quick Reference Guide 3

2.0 Troubleshooting 4

3.0 Temperature Adjustment &

Care of the Boiler 6

4.0 Repressurising System & ‘Service Due’ 7

5.0 Clearances 8

6.0 Error Codes 9

7.0 Legislation 10

8.0 Warranty & Service 11

9.0 ErP Information 13

10.0 Emergency 16

11.0 Disposal 16

Section Page

Contents

Boiler Controls - see opposite page forOperating Quick Reference Guide(Fascia Cover removed for clarity)

0085ISO 9001FM 00866

The Benchmark Scheme

Baxi Heating UK Ltd is a licensed member of the Benchmark Scheme which aimsto improve the standards of installation and commissioning of domestic heatingand hot water systems in the UK and to encourage regular servicing to optimisesafety, efficiency and performance.

Benchmark is managed and promoted by the Heating and Hotwater IndustryCouncil. For more information visit www.centralheating.co.uk

Warning

This boiler can be used by children aged 8 years and above and by persons withreduced physical, sensory or mental capabilities or lack of experience andknowledge when they have been given supervision or instruction concerning thesafe use of the device and understand the resulting risks. Children must not beallowed to play with the appliance. Cleaning and user maintenance must not becarried out by children without supervision.

Model Range

Potterton Ultra 12 SystemG.C.No 41-592-71Potterton Ultra 15 System G.C.No 41-592-72Potterton Ultra 18 System G.C.No 41-592-73Potterton Ultra 24 System G.C.No 41-592-74Potterton Ultra 28 System G.C.No 41-592-75

1.0 Quick Reference Guide

3© Baxi Heating UK Ltd 2017

R

R

Domestic Hot Water and Central Heating OFF (frostprotection still enabled)

Indicates errors that prevent burner from starting

Error - Not resettable by user

Water pressure too low

Indicates a resettable error

Indicates navigation in programming mode (parameter)

Indicates navigation in programming mode

Generic error

Burner lit

DHW request

Heating mode

Units for temperature

Units for pressure

Service due (when activated)

Display Description

Boiler

Temperature Adjustment

Boiler Information View Standby - Reset - EscR Standby - Reset - Esc

Boiler Information View

Increase Boiler Temperature Button

Decrease Boiler Temperature Button

Inactive Button

Inactive Button

On/Off Selector Button

When is displayed (Boiler On) the boiler willrespond to timed Heating or Hot Water demand.N.B. if only is displayed the boiler will not operate !

Key to Controls

Display showing all available segment


THESE BUTTONS INACTIVE

NOTE: When altering any settings it is necessary thatthe buttons are FIRMLY pressed for several seconds.

R

2.0 Troubleshooting


Boiler not working

START

Make sure the gassupply is turned ONand check if othergas appliances areoperating (e.g. fire,cooker).

NO

If no gas, consultyour supplier.

Is there electricity to theboiler ? Is the display lit ?

R

Check electrical supply toboiler is switched on.

NO

YES Is the Burner Flamesymbol showing ?

R

Burner Flame(Indicates burneris on)

Boiler operating satisfactorily.

NOYES

YES

YES Is the E and R symbolilluminated or flashing ?

R

YES

Press the Reset Button

ErrorSymbol

If it doesnot reset

CONTACT YOURINSTALLER OR

SERVICEENGINEER.

RResetSymbol

Is the Spanner symbolilluminated or flashing ?

YES

SpannerSymbol

BoilerTemperature

Central Heating

Error CodeFlameFailure

OR

Reset Button

2.0 Troubleshooting


Is the Timer ON andcalling for heat ?

Is the Room Thermostat (iffitted) set high enough ?

121

23

4

56

7

89

10

11

Typical examples of

external timer

Ensure timer is set for CentralHeating ON (see any

instructions supplied with timer)

NO

YES YES

NO

1510

5

20

25

1510

5

20

25

Turn Room Thermostatto maximum setting

(typical example shown)

If you don’t know what you need to doto get the boiler to light, or need helpwith the system and controls, contact

your installer as soon as possible

CH ON CH OFF

bar

0

1

2

3

4

Is the Central HeatingSystem Pressure between 1and 2.5 bar ?

If the reading* falls below 1 barrepressurise the system asdescribed in section 4.1.

NO

R

Error Code 118 showing lowpressure.

YES

*To display the water pressurepress 6 times. ‘05’ will alternatewith the system pressure. (NOTE: When the pump is runningthe gauge under the boiler mayshow a slightly different reading tothe display)


R

R

R

3.1 To increase or decrease the boiler temperature

1. Press the ( ) to increase the boiler temperature.

2. Press the ( ) to decrease the boiler temperature.

NOTE: An overheat thermostat (NTC) is positioned in theheat exchanger which shuts down the appliance if theboiler temperature exceeds 100°C. Press buttonto re-establish normal operating conditions.

3.2 Boiler On Selector

1. Press the button until the Boiler On mode appears:-

3.3 Cleaning the Outercase

The painted panels should be wiped with a damp cloth andthen dried completely. DO NOT USE ABRASIVE CLEANINGAGENTS.

3.4 Boiler Frost Protection

1. The boiler incorporates an integral frost protection featurethat will operate when the boiler is on, and also when instandby ( displayed).

2. If the boiler temperature falls below 5° C, then the boilerwill operate until the water temperature has been raised.

3. Further protection may be required for the system. Consultyour installer for details.

3.5 Information Display

1. The table opposite shows information that can be displayedby pressing the button.

2. Press to return to the normal display.

Central Heating

Temperature Adjustment

Display Screen

THESE BUTTONSINACTIVE


3.0 Temperature Adjustment & Care of the Boiler

The button can be pressed so that the display shows the following

information:-

1 press - ‘00’ alternates with Sub-Code (only when fault on boiler) or ‘000’

2 presses - ‘01’ alternates with CH Flow Temperature

3 presses - ‘02’ alternates with Outside Temperature (where Sensor fitted)

4 presses - ‘03’ alternates with DHW Temperature

5 presses - ‘04’ alternates with DHW Temperature

6 presses - ‘05’ alternates with System Water Pressure

7 presses - ‘06’ alternates with CH Return Temperature

8 presses - ‘07’ alternates with Flue Temperature

9 presses - ‘08’ alternates with Heat Exchanger Temperature


bar

0

1

2

3

4

bar

0

1

2

3

4

Normal Pressure

RequiresRepressurising

Pressure Gauge

Front and Side Panelremoved for clarity

View UnderAppliance

R‘Service Due’

Message

When activated‘Sd’ will show forthree seconds,

alternating with theboiler temperature.

Fig. 1

Fig. 2

4.0 Repressurising System & ‘Service Due’

4.1 Central Heating System Pressure

1. The water pressure in the central heating system is indicatedby the pressure gauge and also can be viewed on the displaywhen there is power to the boiler.

2. To display the water pressure press 6 times. ‘05’ willalternate with the system pressure. (NOTE: When the pump isrunning the gauge under the boiler may show a slightly differentreading to the display) .

3. With the system cold and the boiler not operating thepressure should be at least 0.5 bar. During operation thepressure should not exceed 2.5 bar, and will normally bebetween 1.0 and 1.5 (Fig. 1).

4. A pressure of 3 or greater indicates a fault (E117 displayed).The safety pressure relief valve will operate, at a pressure of 3(Fig. 3). It is important that your Installer or Service Engineer iscontacted as soon as possible.

5. The minimum pressure for correct operation is 0.5. If thepressure falls below 0.5, this may indicate a leak on the centralheating system (Fig. 2). Error Code E118 will be shown on thedisplay.

4.2 To Re-Pressurise the System (Using Temporary Filling Loop)

1. It may be necessary to repressurise the system occasionally(when the water pressure falls below 0.7 bar). A filling device(filling loop) will be fitted on the system. This may be on theboiler itself or on pipework near to the boiler. Seek advice fromyour installer.

2. If the water pressure requires regular re-pressurising a fault orleak is indicated (see section 4.1). Seek advice from your installer.

3. The filling loop will consist of two isolating taps and a separatetemporary filling pipe with connection fittings.

4. Fit the temporary filling pipe, and tighten the two nuts on thepipe to the taps.

5. Fully open one of the taps first, and then while watching thepressure gauge, carefully open the second tap.

6. When the needle on the pressure gauge indicates between 1and 2 bar, turn both taps off.

7. The temporary filling loop pipe must be disconnected andcompletely removed after the system is pressurised. (Ensure thetwo isolating taps are in the OFF position before disconnecting.)Keep the pipe in a safe place.

4.3 ‘Service Due’ Message (Fig. 3)

1. When activated the ‘Service Due’ message will be shown onthe boiler display after 11 months operation.

2. Please contact your Installer, Annual Service Provider or BaxiCustomer Support on 0344 871 1545 to arrange your AnnualService. Fig. 3

5.0 Clearances


5.1 For your Safety

1. This appliance must have been installed in accordancewith the manufacturer’s instructions and the regulationsin force.

2. Any modification that may interfere with the normaloperation of the appliance without express writtenpermission from the manufacturer or his agent couldinvalidate the appliance warranty. In GB this could alsoinfringe the Gas Safety (Installation and Use) Regulations.

3. Your boiler must not be operated without the casingcorrectly fitted.

4. Do not interfere with any sealed components on thisboiler.

5. Take note of any warning labels on your boiler.

6. Your boiler should have the following minimumclearances for Safety and Maintenance (Figs. 4 & 5):-

Top - 175mmBottom - 170mm*Left side - 5mmRight Side - 5mmFront - 5mm (In Operation)

- 450mm (For Servicing)

*This is MINIMUM recommended dimension. Greaterclearance will aid installation and maintenance.

7. If your boiler is installed in a compartment, do not useit for storage purposes. Do not obstruct any purposeprovided ventilation openings.

8. Flammable materials must not be stored in closeproximity to your boiler.

9. Avoid skin contact when your boiler is in operation, assome surfaces may get hot e.g. pipework.

10. Ensure that the flue terminal, outside the house,does not become damaged or obstructed, particularlyby foliage.

11. It is important that the condensate drain system isnot blocked, modified or damaged in any way as thiswould affect the operation of your boiler. Your installershould have insulated any exposed pipework.

GB - Heating Industry definition meaning England, Scotland,Wales, Northern Ireland, Isle of Man and the Channel Isles

170mm* Min

700mm

390mm 5mm Min5mm Min

5mm

450mm

For ServicingPurposes

Fig. 4

Fig. 5In Operation

At least1.5°

300mm (290mm with flap removed)

175mm Min(300mm Min if using80/125 flue system)

6.0 Error Codes


6.1 List of Error Codes

1. The display shows two types of signals: and . In both cases the display shows symbol and the numericvalue of the error (see the “error table” below).

2. The spanner cannot be reset by the user. Pleasecontact your Installer, Annual Service Provider or BaxiCustomer Support on 0344 871 1545.

3. Fault errors can be reset by pressing thebutton.

WARNING: If an error code (if different from the onesdescribed below) appears on the display or a certain faultappears frequently, contact your Installer, Annual ServiceProvider or Baxi Customer Support on 0344 871 1545.

R

R R

Gas Valve Connection Cable

Gas Valve Fault

Central Heating NTC Fault

Flue NTC Fault

Central Heating Return NTC Fault

Calibration Required

Pre-circulation Fault

Safety Thermostat Operated

Primary System Water Pressure Too High

Primary System Water Pressure Too Low

Circulation Fault (Primary)

Flame Failure

Flue NTC Operated

Interruption Of Gas Supply or Flame Failure

Elapsed Time - Gas Valve Open Without Gas

Interruption Of Gas Supply (Internal Error)

Flow/Return Sensor Temperature Test

Fan or Fan Wiring Fault

Circulation Fault (Dry Fire)

Hot Water NTC Fault

False Flame

09

15

20

28

40

55

109

110

117

118

125

128

130

133

134

135

154

160

270

321

384

Table Of Error Codes


7.0 Legislation

7.1 Installation, Commissioning, Service & Repair

1. This appliance must be installed in accordance with themanufacturer’s instructions and the regulations in force. Readthe instructions fully before installing or using the appliance.

2. In GB, this must be carried out by a competent person asstated in the Gas Safety (Installation & Use) Regulations.

3. Definition of competence: A person who works for a GasSafe registered company and holding current certificates in therelevant ACS modules, is deemed competent.

4. In IE (Eire), this must be carried out by a competent personas stated in I.S. 813 “Domestic Gas Installations”.

Lifting - This product should be lifted and handled by twopeople. Stooping should be avoided and protective equipmentworn where necessary. Carrying & lifting equipment should beused as required, e.g. when installing in a loft space.

All Gas Safe registered engineers carry an ID card with theirlicence number and a photograph. You can check yourengineer is registered by telephoning 0800 408 5500 or onlineat www.gassaferegister.co.uk

The boiler meets the requirements of Statutory Instrument“The Boiler (Efficiency) Regulations 1993 No 3083” and isdeemed to meet the requirements of Directive 92/42/EEC onthe energy efficiency requirements for new hot water boilersfired with liquid or gaseous fuels:-

The product data in Section 9.0 satisfies the requirements ofEU regulations no. 811/2013 & no. 813/2013 supplementingdirective 2010/30/EU

Type test for purpose of Regulation 5 certified by:Notified Body 0085.

Product/Production certified by:Notified Body 0086.

For GB/IE only.

7.2 Benchmark Commissioning Checklist

1. Please ensure that the installer has fully completed theBenchmark Checklist on the inside back pages of theinstallation instructions supplied with the product and that youhave signed it to say that you have received a full and clearexplanation of its operation. The installer is legally required tocomplete a commissioning checklist as a means of complyingwith the appropriate Building Regulations (England andWales).

2. All installations must be notified to Local Area BuildingControl either directly or through a Competent PersonsScheme. A Building Regulations Compliance Certificate willthen be issued to the customer who should, on receipt, writethe Notification Number on the Benchmark Checklist.

3. This product should be serviced regularly to optimise itssafety, efficiency and performance. The service engineer shouldcomplete the relevant Service Record on the BenchmarkChecklist after each service.

4. The completed Benchmark Checklist may be required in theevent of any warranty work.


8.0 Warranty & Service

8.1 General

To make sure your boiler warranty is activated and maintained,it is essential that the:

1. Benchmark checklist is completed by your installer2. Warranty is registered within 30 days3. Boiler has an annual service

Please note that failure to adhere to terms and conditions willmake your warranty invalid.

8.2 Standard Warranty Terms and Conditions

Warranty Registration, Service & Repair

For full terms and conditions, visit www.baxi.co.uk/terms.

Benchmark ChecklistThe Benchmark Checklist will be completed by your installerand records that the boiler has been installed andcommissioned correctly. It can be found at the back of theinstallation and service manual and should be kept in a safeplace for the life of the boiler. We will check that theBenchmark Checklist has been completed on an in-warrantyvisit.

Ways to register your warranty

If your boiler is eligible for an extended warranty, your installermay register the product on your behalf and provide you withthe relevant documentation. Please check with your installer.

Should this not be the case, you can register your warrantyonline at www.baxi.co.uk/registration


8.0 Warranty & Service

Lift Flap for access toInformation Label

Annual ServiceA service must be completed every 12 months from thedate of installation to maintain your warranty.

This service must be completed by one of the following:

• A Gas Safe registered installer/engineer• Baxi Customer Support; call us 0344 871 1545

Please make sure that your engineer has logged the serviceinformation at the back of the installation and service manual.You will be asked for your service history on any in-warrantyrepair visit.

If you experience a problem with your boilerFor any in or out of warranty repair, Baxi Customer Support ison hand to help you. Call our award-winning team to arrange for one of our nationwide team of Gas Safe registeredengineers to visit.

If your product is in warranty, everything is free of charge, subject to our warranty terms and conditions. If it is out ofwarranty, we can still help and offer a range of options you canchoose from to suit your needs.

Contact Baxi Customer Support 0344 871 1545

Opening hoursMonday - Friday, 8.00am - 6.00pmWeekends and Bank Holidays, 8.30am - 2.00pmPlease note calls may be recorded for training and monitoringpurposes.

When contacting Baxi Customer Support, please have thefollowing information to hand:

• Boiler serial number. This can be found on the appliance.

• Proof of purchase if you do not have the boiler serial number.

Please note that for in-warranty repairs, our engineers will askto see your service history record, completed BenchmarkChecklist and details of your installer. These can all be found inthe installation and user manuals.


9.0 ErP Information

9.1 Product Fiche - Boiler Space Heaters

Product fiche for boiler space heaters

Seasonal space heating energy efficiency class

Rated heat output (Prated or Psup)

Seasonal space heating energy efficiency

Annual energy consumption

Sound power level LWA indoors

SeeFor specific precautions about assembling, installing and maintaining, consult the relevant section as detailed on the Contents page.

kW

%

kWhGJ

dB

A A A

Potterton Ultra System 12 15 18 24 28

A A

12 15 18 24 28

52 49 49 52 53

9393939393

37 46 56 74 8710278 12778 15556 20556 24167


9.0 ErP Information

9.2 Package Fiche - Boilers

Package fiche for boilers indicating the space heating energy efficiency of the package

AD-3000743-01

%

1

‘I’

2

%+

3

%( - ‘I’ ) x 0.1 = ±

4

%(‘III’ x + ‘IV’ x ) x 0.9 x ( /100) x = +

(1)

A* = 0.95, A = 0.91,B = 0.86, C = 0.83,D - G = 0.81

5

%( - ‘I’ ) x ‘II’ = +

6

%0.5 x 0.5 x = -

54

<30%

G F E D C B A A+

A++

A+++

%+ (50 x ‘II’) =

7

7

%

ecived ralos fo ehc fi morf

pmup taeh yratnemelppuS DNA noitubirtnoc raloS

noitubirtnoc raloS

dellatsni ecno ycneic fife ygrene lautca sti ot dnopserroc ton yam ehc fi siht ni rof dedivorp stcudorp fo egakcap eht fo ycneic fife ygrene ehT in a building, as this effi ciency is infl uenced by further factors such as heat loss in the distribution system and the dimensioning of the products in relation to building size and characteristics.

? C°53 ta srettime taeh erutarepmet wol htiw dellatsni pmup taeh yratnemelppus dna relioB

egakcap fo ssalc ycneic fife ygrene gnitaeh ecaps lanosaeS

egakcap fo ycneic fife ygrene gnitaeh ecaps lanosaeS

RO

)% ni( ycneic fife ygrene gnitaeh ecaps lanosaeS pmup taeh yratnemelppuS

gnitar knaT

ni( ycneic fife rotcelloC %)

)³m ni( emulov knaT )²m ni( ezis rotcelloC

)% ni( ycneic fife ygrene gnitaeh ecaps lanosaeS reliob yratnemelppuS

,%5.1 = III ssalC ,%2 = II ssalC ,%1 = I ssalC Class IV = 2%, Class V = 3%, Class VI = 4%, Class VII = 3.5%, Class VIII = 5%

lortnoc erutarepmeT

reliob fo ycneic fife ygrene gnitaeh ecaps lanosaeS

59.0 esu ,A evoba si gnitar knat fI )1(

eulav rellams tceles

pmup taeh fo ehc fi morf

pmup taeh fo ehc fi morf

reliob fo ehc fi morf

lortnoc erutarepmet fo ehc fi morf

II The value of the seasonal space heating energy efficiency of the preferential space heater, expressed in %.

II The factor for weighting the heat output of preferential and supplementary heaters of a package as set out in the following table.


9.0 ErP Information

9.2 Package Fiche - Boilers (cont)

Package efficiency

Temperature control X

Potterton Ultra System

%

Temperature control Y %

The value of the mathematical expression: 294/(11 Prated), whereby ‘Prated’ is related to the preferential space heater.The value of the mathematical expression 115/(11 Prated), whereby ‘Prated’ is related to the preferential space heater.

Weighting of boilers

0 0 0

0.1 0.3 0.37

0.2 0.55 0.70

0.3 0.75 0.85

0.4 0.85 0.94

0.5 0.95 0.98

0.6 0.98 1.00

≥ 0.7 1.00 1.00

(1) The intermediate values are calculated by linear interpolation between the two adjacent values.(2) Prated is related to the preferential space heater or combination heater.

III

IV

I

V

Psup / (Prated + Psup)(1)(2) II, package without hot water storage tank II, package with hot water storage tank

12 15 18 24 28


Black Taps - Water

Yellow Tap - Gas

10.0 Emergency

If you smell gas

Do not operate light switchesDo not operate any electrical equipmentDo not use a telephone in the hazardous areaExtinguish any naked flame and do not smokeOpen windows and doors in the hazardous areaTurn off the gas supply at the meterWarn any other occupants and vacate the premisesTelephone the National Gas Emergency Service on:-0800 111 999

Faulty boiler

If it is known or suspected that a fault exists on the boiler, it must not be used until the fault has been corrected by a competent person.

Warning !

11.1 Disposal and Recycling

NOTE: Removal and disposal of the boiler must becarried out by a qualified person in accordance withlocal and national regulations.

11.0 Disposal

Fig. 6

In an Emergency

If a water or gas leak occurs or is suspected, the boiler canbe isolated at the inlet valves as follows;

1. If a water or gas leak occurs or is suspected, the boilercan be isolated at the inlet valves by turning their tapsthrough 90° (1/4 turn) (Fig. 6).

3. Call your Installer or Service Engineer as soon aspossible.


12.0 Notes


12.0 Notes


12.0 Notes

7673140-01 (03/17)

0086

Baxi Customer Support0344 871 1545

Opening hoursMonday - Friday, 8.00am-6.00pm

Weekends and Bank Holidays, 8.30am-2.00pm

Please note calls may be recorded for training and monitoring purposes

baxi.co.uk

Register now to activate your warranty:

www.baxi.co.uk/registration

For the warranty to be maintained, please make sure...

Benchmark checklist is completedWarranty is registered within 30 daysThe boiler has an annual service

1

2

3

For full terms and conditions, visit www.baxi.co.uk/terms. Failure to adhere toterms and conditions will void your manufacturer’s warranty.

BaxiBrooks House,Coventry Road,Warwick, CV34 4LL

Please ensure the boiler is installed in accordance with these installationinstructions and that you adhere to the Building Regulations.

e&oeAll descriptions and illustrations provided in this document have beencarefully prepared but we reserve the right to make changes andimprovements in our products which may affect the accuracy of theinformation contained in this leaflet. All goods are sold subject to ourstandard Conditions of Sale which are available on request. part of

User Guide Condensing System Boiler Ultra System 12 - 15 ...

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