Useful Quality Indicators

Useful Quality Indication(QI)

…or “How to get from Ushant to Scilly.”

Featuring Isabelle da Gama - College of Systems

THE (QI) IS NOT THE STARTING POINT

• Quality begins with a declaration of purpose or mission. 105 miles – 91 knots

The Mission Statement

• If the Focus words don’t seem quantifiable, keep working on them until they are.

• The second step is to identify key words in the mission statement.

• These key words become our Focus for quality.

• Quality is a terrible focus word for a Quality Indicator

TO THE FOCUS GOES THE (QI)

• Often, Quality Indicators alone can’t tell you anything.

• (Focus) Safety – (Don’t Get Lost)• (QI) Sun and Moon• (QI) Stars

• (Focus) Time– (Use Fastest Route)• (QI) Trade Winds

• Enrollment– (Geographic Reach)• (QI) Statewide Enroll.• (QI) Urban & Rural

• Accessibility– (Transportation)• (QI) Help kids with

travel issues.

HOW TO MEASURE THE (QI)?

• What data best represents your Indicator?• What tool best records that data?

MEASURE, METHOD AND TOOLS

• This is where the quantification comes in. • Measureable data must be stored and retrieved.

• The (QI) should respond to certain data that can be measured. How to measure that data, and the correct tool for measure are the next steps.

ANALYZE THE DATA

• You collect your data, but what does it mean? What does it tell YOU to do?

WHAT IS THE DATA GOOD FOR?

• Some data will speak to your marketing; other data, your content; still others, your pricing.

ACTION % HIGH – ACTION % LOW

• Data combinations could lead to still other courses of action.

• Establish an optimum percentile based on researched data.

• There should be a course of action should the indicator percentile data come back too low or too high.

Establishment of Quality Indicators is only a means to an end.

Optimal numbers in for one indicator will often lead to a need for new indicators.

This process is natural.

The process goes on for as long as your program, department or business lasts.

FAREWELL AND ADIEU

Isabelle da Gama use with permission from Novamation MEDIA - c.2012