Usability Research Checklist

USABILITY RESEARCH CHECKLIST

UXLAB @ MOBILEIGNITER’S

EVERYTHING YOU NEED TO GET STARTED

GATHER RESOURCES

UXLAB @ MOBILEIGNITER’S USABILITY RESEARCH CHECKLIST

GATHER RESOURCES

Testing Room

Recording Devices

Testing Device(s)

Facilitator(s)

Stakeholders

Consent Forms

Video Release Forms

NDA Forms

WHAT YOU’RE GOING TO TEST, HOW, AND WITH WHOM

DESIGN THE STUDY


DESIGN THE STUDY

Pick your testing methodology

Discover your target demographic (Personas)

Decide which features to test

Develop tasks to isolate interactions

Create hypotheses for each task

Determine appropriate incentives for participants

Prepare briefing and debriefing procedures

MAKE SURE YOU HAVE EVERYTHING YOU NEED FOR THINGS TO RUN SMOOTHLY

PREPARE THE STUDY


PREPARE THE STUDY

Develop instructions for facilitators

Pilot test your scenarios and methodology

Prepare any help guides or other print material participants might need

Set up test accounts

Acquire incentives for participants

YOU NEED REAL, UNBIASED PEOPLE TO TEST YOUR PRODUCT

GATHER PARTICIPANTS


GATHER PARTICIPANTS

Develop a participant screener

Solicit applications

Set up time slots that screened participants can sign up for

Get participants to sign up

Confirm their sign up once they have chosen a slot

Remind them at least 24 hours prior to their session

ACTUALLY BRING REAL PEOPLE IN TO INTERACT WITH THE PRODUCT

RUN STUDY SESSIONS


RUN STUDY SESSIONS

Prepare waiting area (if needed)

Disable all notifications/distractions on testing device

Make sure testing device is reset to a common state

Make sure participants can find you (address, directions, parking, etc)

Make sure to get all forms signed by every participant before each session

Provide refreshments

Record and/or simulcast every session

Brief and debrief each participant

ALL THAT FEEDBACK DOESN’T DO MUCH GOOD ON ITS OWN

ANALYZE RESULTS


ANALYZE RESULTS

Measure task completion percentage (per user and per task)

Measure task duration (average, median)

Analyze demographic information

Analyze results of any standardized (briefing, debriefing) questions

Watch every recorded session to take notes, gather quotes, and identify trends

Synthesize notes, quotes, statistics, and your intuition into a detailed analysis of the experiment

Provide actionable recommendations on how to improve product usability

NOW WHAT?AFTERWARD


AFTERWARD

Prepare a report to stakeholders that covers study design, methodology, setup, testing procedure, results, and analysis

Include an executive summary that only covers the high-level details

Work with the product/development team to prioritize findings and recommendations

Anonymize/clean any sensitive data for release as a blog post or white paper

Write and release the blog post or white paper

CONTACT US

[email protected]

QUESTIONS?

Usability Research Checklist

Design