Usability of Social Media During Times of Disaster World Usability Day Liza Potts, Associate Professor // @LizaPotts // [email protected]Director of WIDE Research // Director of Experience Architecture Dept. of Writing, Rhetoric, & American Cultures @ Michigan State University
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Usability of Social Media During Times of Disaster World Usability Day Liza Potts, Associate Professor // @LizaPotts // [email protected] Director of WIDE.
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Usability of Social Media During Times of Disaster
World Usability DayLiza Potts, Associate Professor // @LizaPotts // [email protected] Director of WIDE Research // Director of Experience ArchitectureDept. of Writing, Rhetoric, & American Cultures @ Michigan State UniversityCollege of Arts & Letters @ Michigan State University
Introductions…Director of WIDE Research
Social user experience, disaster studies, participatory culture, fans
Research sponsored by the National Endowment for the Humanities and the Institute of Museum & Library Services
Leadership group for #WomeninTC and Chair of ACM’s SIGDOC
Associate Professor in Dept. of Writing, Rhetoric, & American Cultures Director of Experience Architecture program
Teaching classes in User Experience, Content Strategy, Digital Rhetoric, Research Methods, Information Design, Digital Humanities
Study Abroad focused on Cultures & Storytelling
User Experience Architect working in/with Industry Partners since 1994 Built software used by millions, managed teams across three
continents
Design Consultancies, Start-Ups, Microsoft, advised NBC/Universal, RIM, FordDirect, ICON, Willis, National Grid, Lincoln Financial, etc.
Prior Research: Disasters
Studying disasters since 2004
Indian Ocean Earthquake/Tsunami London Bombings Hurricane Katrina Mumbai Attacks Norway Attacks (Utøya) Christ Church Earthquake #EQNZ Japan Earthquake / Tsunami Boston Bombings Sandy Hook School Shooting Colorado Theater Shootings And several recent disasters…
BECAUSE REASONS
Why Social Media? Participation Interaction Presence Across systems, time zones, and cultures
Why Disaster? Immediacy Time-sensitive Urgency Across systems, time zones, and cultures
Social Media Use During Disasters
Disaster Participation
Indian Ocean Earthquake and Tsunami Participation Through the MSM, Red Cross/Crescent, limited on Flickr
Hurricane Katrina Participation around MSM (CNN) with Craigslist and LiveJournal
London Bombings of 7 July Flickr, IRC, GoogleEarth Keyhole Maps, Blogs, cellphone video, MS
Paint
Virginia Tech Massacre AIM, texting, Facebook groups
Mumbai Bombings Rise of Twitter, Blogs, Google Docs as information centers
Boston Bombings Issues on reddit and 4chan
Since – Twitter, reddit, and culturally specific social networks
What are the issues?
Usability Problems
Constraining use – lack of interconnectedness
Incongruence – what lies beneath vs what’s on top
Lack of contextual and cultural understanding
New awesome systems no one knows about
Participant Solutions
Hashtags
r/news and r/?
Facebook, FB groups
YouTube, Image pools
MS Paint
Texting
Broken experiences
And Participant-Led Solutions
Thinking in Experiences
Across systems, nationalities, technologies
Tasks: Information Gathering
Experiences: Narratives, Stories
Language: Cross-Cultural and Communal
“…there are no Other People. It’s only us.” ~ N. Gaiman
Social Media Use During Disasters
Dina Works to Create a Participatory Experience
“Our updates and conversations on Twitter kept us connected,” ~ Dina Mehta
Thinking in Experiences
Across systems, nationalities, technologies
Tasks: Information Gathering
Experiences: Narratives, Stories
Language: Cross-Cultural and Communal
“…there are no Other People. It’s only us.” ~ N. Gaiman
Experience Architects play a strategic role in brainstorming, building, and
sustaining digital experiences for participants
Our program is 50/50 for gender and 27% diverse – with the goal of improving diversity in the software industry, one student at a time
Experience architecture is the strategy and practice of user experience from the perspective of the Humanities
B.A. in Experience Architecture
Experience Architectur
e
Rhetoric
Writing
Graphic Design
Information
Technology
Philosophy
Computer Science
Talking to Prospective Students
Thank you!
Liza PottsAssociate Professor of the Department of Writing, Rhetoric, and American [email protected] @LizaPotts