© 2013 Interaction Insight Consulting, LLC. All rights reserved. Michael Siepmann, Ph.D. The Tech Design Psychologist™ 303-835-0501 • MS@InteractionInsight.com • @MSiep Usability in Healthcare: Ability to Use is the Tip of the Iceberg © 2013 Interaction Insight Consulting, LLC All rights reserved
Usability in Healthcare: Ability to Use is the Tip of the Iceberg
Jun 26, 2015
(Presented in Denver, Colorado, on Nov 15, 2013, at CHIMSS.org's Fall Half Day Educational Program in conjunction with World Usability Day: “Raising Awareness and Promoting Usability Best Practices in Health Organizations World-Wide”)
Summary:
Usability as a concept originates in the era, not long ago, when we were so impressed by what information technology could do for us that we accepted difficult user interfaces as unfortunate but inevitable facts of life. Our main interest was in functionality.
In 2005, World Usability Day was created to spread awareness of the benefits of designing technology that not only performs useful functions, but also interacts well with human users – including those without technical expertise.
The initial focus of usability was simply on giving ordinary people the ability to use technology without needing expensive and time-consuming training. However, ability to use is really just the tip of the iceberg.
The iceberg here is the inescapable humanness of information technology. IT is created by humans, interacts with humans, and has both positive and negative impacts on humans. Below the tip of the iceberg lie human impacts that are deeper, but less obvious, than ability to use. They include impacts on stress, emotion, thinking, decision-making, and social interaction.
The best doctors not only diagnose conditions and prescribe treatments, but also interact with their patients in ways that actively support healing – for example by building trust, expressing care, and supporting resilience.
Similarly, the best healthcare information technology not only delivers functionality, but also interacts with its users in ways that actively support positive psychological processes – for example, by helping people to manage stress and emotion, think clearly and make good decisions, and treat each other well.
Summary:
Usability as a concept originates in the era, not long ago, when we were so impressed by what information technology could do for us that we accepted difficult user interfaces as unfortunate but inevitable facts of life. Our main interest was in functionality.
In 2005, World Usability Day was created to spread awareness of the benefits of designing technology that not only performs useful functions, but also interacts well with human users – including those without technical expertise.
The initial focus of usability was simply on giving ordinary people the ability to use technology without needing expensive and time-consuming training. However, ability to use is really just the tip of the iceberg.
The iceberg here is the inescapable humanness of information technology. IT is created by humans, interacts with humans, and has both positive and negative impacts on humans. Below the tip of the iceberg lie human impacts that are deeper, but less obvious, than ability to use. They include impacts on stress, emotion, thinking, decision-making, and social interaction.
The best doctors not only diagnose conditions and prescribe treatments, but also interact with their patients in ways that actively support healing – for example by building trust, expressing care, and supporting resilience.
Similarly, the best healthcare information technology not only delivers functionality, but also interacts with its users in ways that actively support positive psychological processes – for example, by helping people to manage stress and emotion, think clearly and make good decisions, and treat each other well.
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Transcript
© 2013 Interaction Insight Consulting, LLC. All rights reserved.
Michael Siepmann, Ph.D.
The Tech Design Psychologist™
303-835-0501 • [email protected] • @MSiep
Usability in Healthcare:Ability to Use is the Tip of the Iceberg
© 2013 Interaction Insight Consulting, LLC
All rights reserved
Usability’s Initial Focus
November 15, 2013
2© 2013 Interaction Insight Consulting, LLC
All rights reserved
The Inescapable Humanness of Tech
November 15, 2013
3
Use
Me!
© 2013 Interaction Insight Consulting, LLC
All rights reserved
Paths of Tech Design Impact
November 15, 2013
4
Ability to use
© 2013 Interaction Insight Consulting, LLC
All rights reserved
Ability to Use ���� Cognition, Emotion, Behavior
November 15, 2013
5© 2013 Interaction Insight Consulting, LLC
All rights reserved
• Adolf Hitler was born in 1892.
• Adolf Hitler was born in 1887.
• Cognitive Ease
“But is more common”
“This patient brings to mind ”
Tech Design ���� Cognition
November 15, 2013
6© 2013 Interaction Insight Consulting, LLC
All rights reserved
“Think like a clinician”
“Think like a statistician”
Tech Design ���� Emotion
• Secondary Traumatic Stress (STS)
November 15, 2013
7© 2013 Interaction Insight Consulting, LLC
All rights reserved
“The key to effective management of STS is … earlyrecognition of, and insight into, the strong emotions experienced in the doctor-patient relationship.”
- Peter Huggard, 2003
?
Tech Design ���� Behavior
November 15, 2013
8© 2013 Interaction Insight Consulting, LLC
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• Behavior Toward Obese Patients
“Primary care physicians … demonstrated less emotional rapport with overweight and obese patients … than with normal weight patients.”
- Kimberly Gudzune, et al., 2013
Social psychology �What would help?
Technology � Deliver help “just in time”
The Best Doctors
November 15, 2013
9© 2013 Interaction Insight Consulting, LLC
All rights reserved
The Best Healthcare Technology
November 15, 2013
10© 2013 Interaction Insight Consulting, LLC
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Ability to use
Positiveinfluence
What You Can Do
November 15, 2013
11© 2013 Interaction Insight Consulting, LLC
All rights reserved
? !
Contact Me
Michael Siepmann, Ph.D.
The Tech Design Psychologist™
303-835-0501
@MSiep
November 15, 2013
12© 2013 Interaction Insight Consulting, LLC
All rights reserved
Images courtesy of OpenClipArt.org
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