Usability engineering : methods and tools Citation for published version (APA): Rauterberg, G. W. M. (1998). Usability engineering : methods and tools. In M. Sikorski, & M. Rauterberg (Eds.), Tutorial notes: technical workshop on usability engineering in software development, Gdansk, Poland, September 28 - October 1, 1998 (pp. 1-16). Technical University of Gdansk. Document status and date: Published: 01/01/1998 Document Version: Accepted manuscript including changes made at the peer-review stage Please check the document version of this publication: • A submitted manuscript is the version of the article upon submission and before peer-review. There can be important differences between the submitted version and the official published version of record. People interested in the research are advised to contact the author for the final version of the publication, or visit the DOI to the publisher's website. • The final author version and the galley proof are versions of the publication after peer review. • The final published version features the final layout of the paper including the volume, issue and page numbers. Link to publication General rights Copyright and moral rights for the publications made accessible in the public portal are retained by the authors and/or other copyright owners and it is a condition of accessing publications that users recognise and abide by the legal requirements associated with these rights. • Users may download and print one copy of any publication from the public portal for the purpose of private study or research. • You may not further distribute the material or use it for any profit-making activity or commercial gain • You may freely distribute the URL identifying the publication in the public portal. If the publication is distributed under the terms of Article 25fa of the Dutch Copyright Act, indicated by the “Taverne” license above, please follow below link for the End User Agreement: www.tue.nl/taverne Take down policy If you believe that this document breaches copyright please contact us at: [email protected]providing details and we will investigate your claim. Download date: 22. Jan. 2021
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Usability engineering : methods and tools
Citation for published version (APA):Rauterberg, G. W. M. (1998). Usability engineering : methods and tools. In M. Sikorski, & M. Rauterberg (Eds.),Tutorial notes: technical workshop on usability engineering in software development, Gdansk, Poland,September 28 - October 1, 1998 (pp. 1-16). Technical University of Gdansk.
Document status and date:Published: 01/01/1998
Document Version:Accepted manuscript including changes made at the peer-review stage
Please check the document version of this publication:
• A submitted manuscript is the version of the article upon submission and before peer-review. There can beimportant differences between the submitted version and the official published version of record. Peopleinterested in the research are advised to contact the author for the final version of the publication, or visit theDOI to the publisher's website.• The final author version and the galley proof are versions of the publication after peer review.• The final published version features the final layout of the paper including the volume, issue and pagenumbers.Link to publication
General rightsCopyright and moral rights for the publications made accessible in the public portal are retained by the authors and/or other copyright ownersand it is a condition of accessing publications that users recognise and abide by the legal requirements associated with these rights.
• Users may download and print one copy of any publication from the public portal for the purpose of private study or research. • You may not further distribute the material or use it for any profit-making activity or commercial gain • You may freely distribute the URL identifying the publication in the public portal.
If the publication is distributed under the terms of Article 25fa of the Dutch Copyright Act, indicated by the “Taverne” license above, pleasefollow below link for the End User Agreement:www.tue.nl/taverne
Take down policyIf you believe that this document breaches copyright please contact us at:[email protected] details and we will investigate your claim.
• the usability person should take care for… – a comfortable atmosphere – dimmed lightning – comfortable chairs – refreshments – breaks
test room
• should looks like a normal working place
+ one way mirror + video camera, microfon [the tester knows, that he will be observed!]
Usability Testing (11)
report writing
• analyse the protocolls
• rate critical incidents for their severity
[1]must be fixed at once [2] must be fixed before delivery [3] should be fixed before delivery [4] should be fixed in the next release [5] should be fixed in the future
• analyse quantitative data
– frequencies – mean plus standard deviation
highlight tape editing
• video sequences with critical incidents
References
Joseph Dumas & Janice Redish A practical guide to usability testing. Ablex Pub., 1993
Joan Greenbaum & Morton Kyng (ed) Design at work. Lawrence Erlbaum, 1991
Cem Kaner, Jack Falk & Hung Quoc Nguyen Testing computer software. van Nostrand Reinhold, 1993
Lei Lei User participation and the success of information system development. Tinbergen Inst. Research Series No. 73, 1994
Andrew Monk, Peter Wright, Jeanne Haber& Lora Davenport Improving your human-computer interface. Prentice Hall, 1993
Jakob Nielsen Usability engineering. Academic, 1993
Jakob Nielsen & Robert Mack (eds.) Usability inspection methods. Wiley, 1994