USA TODAY: More Than Just News. A Social Media Case Study Brian Dresher: USATODAY.com Twitter: @bdresher Blog: social.usatoday.com August 6, 2010
May 07, 2015
USA TODAY: More Than Just News. A Social Media Case Study
Brian Dresher: USATODAY.com Twitter: @bdresher
Blog: social.usatoday.com
August 6, 2010
Where is the USATODAY.com community?
Brands need to adapt to the rules of the playgrounds in which they’re playing.
Opening the conversation
Macro to Micro: Transformation of News Brands Before social networks
After social networks
Audience Journalists
Photo courtesy of http://www.flickr.com/photos/thivierr/1784499687/ Photo courtesy of
http://www.flickr.com/photos/mararie/3313582639/
Photo courtesy of
http://www.flickr.com/photos/quinnanya/3003245982/
Journalists Audience
Photo courtesy of
http://www.flickr.com/photos/jamescridland/613445810/
Macro to Micro: Breaking News
Photo courtesy of Janis Krums, http://twitter.com/jkrums/status/1121915133
Macro news
Micro news
Managing Twitter
• Engagement - @USATODYtravel - More than 80 readers joined the debate on walking barefoot in hotel rooms. What's the verdict? http://bit.ly/bIIzqM #hotel #travel
• Story Leads - @barbdelollis - Are you #snowbound/stranded in a #hotel ? If so, I'm interested in hearing abt yr experience for a story. Email me @ [email protected]
• Meet Ups - @CruiseLog - Anyone else going on Carnival's Bloggers Cruise this weekend? I'll be on board (and blogging) starting Saturday and would love to meet up!
• Opportunity - @USATMediaLounge - Have you got your tickets to the @Mashable Summer Tour hitting DC, hosted @USATODAY http://bit.ly/amrUTJ
• Awareness - @HiltonAnaheim - We are looking forward to donating Blankets/Cribs to @GCHope tomorrow morning!
• Customer Service - @USATODAYservice - @LinsayPattan Our apologies for the issue with the paper machine. Contact USA TODAY Customer Service @ 800-USA-0001 for a refund of the $1
Monitoring Your Brand
Monitoring Trends
(Snow + Hotel + Can’t Fly) X Twitter =
Source: “Hotel Hotsheet,” by Kitty Bean Yancey, http://blogs.usatoday.com/hotelhotsheet/2009/03/snowbound-in-a.html
Steps USA TODAY Took to Sell Internal Staff on Twitter
• Started small. One person buying-in leads to another and another.
• Shared success stories.
• Defined roles for members of our organization.
• Created internal education plan.
• Prepare monthly report showcasing metrics.
These steps have helped to turn doubters into believers!
Tips for Brands to Reach Users on Twitter
• Understand value of Twitter etiquette: re-tweets, replies, and thank yous.
• Use sites such as WeFollow to find and follow Twitterers who cover similar topics.
• Follow other internal Twitter feeds, industry experts, major brands, clients, competitors, etc.
• Identify best hashtags to have tweets discovered as well as search for other Twitterers tweeting on same subject.
• Optimize tweets so that they’re easily re-tweetable.
All of the above <ps lend themselves to increasing Followers and Engagement!
Educate and Inform our Audience about Twitter
Tweets posted to the comments sec.on.
Source: “Hotel guests: What's the 1st thing you do after check in?” by Barbara DeLollis, http://content.usatoday.com/communities/hotelcheckin/post/2009/05/67083873/1
Enhance On-Site Twitter Presence
Source: “Gene mutations tied to children’s stuttering,” by Rita Rubin, http://www.usatoday.com/news/health/2010-02-11-stutter11_ST_N.htm
Twitter Hashtag Charity Campaign
• Free, full-page color ad in USA TODAY valued at $190,000.
• Over 60,000 tweets.
• Reached over 67M Twitter followers.
• More than 500 organizations were tweeted about.
• Tweeted by dozens of celebrities including Pink, Tony Hawk, Willie Nelson, Eva Longoria, and the founder of Twitter, @Jack.
Facebook Features
Characteristics of Facebook Fan Pages
Engaging • Regularly updated, fun, and user-friendly.
Content Unique to FB • Photos or recurring features unique to FB.
Interactive Features for Users • Discussion boards or daily questions of the day. • User uploaded photos.
Informative • Info about new products (e.g., iPhone app, Kindle). • Promotion of events (e.g., journalist meet-up at ComicCon).
Transparent • Public responses to public questions, comments, and complaints.
Social Media Partnerships
What the Fark?
Photo courtesy of Charles Apple, http://bit.ly/66KZZT
+Photo courtesy of http://bit.ly/aYERG7 Photo courtesy of Brian Dresher
Social Media Blog
• Share our internal case studies.
• Inform our audience on what we’re reading related to social media.
• Announce new products and site features.
• Interact with consumers, advertisers, analysts and anyone who wants to chat! http://social.usatoday.com
Location-Based Services
Source: Geek and Poke, ���http://www.cloudave.com/files/geofatigued.jpg
Location and News Brands
• Geo-targeted messages – Receive tips from news brands when checking-in at location.
• Trend spotting – Create mash-ups of location-based data with Google Maps.
• Find sources – Identify users who have checked in near the location of a story in development.
• Meet ups – Organize events for fans of journalist or news brand.
• Badging – Recognize and reward users who engage with brand.
Competitive Analysis of Social Media
Mainstream media
Anyone with a cell phone
Mainstream media + Anyone with a cell phone
Measuring the Impact of Social Media
A variety of metrics are used to evaluate social networking performance:
• Monthly referrals to USATODAY.com as measured by on-site analytics.
• Upstream traffic to USATODAY.com and competitive set as measured by Hitwise.
• Audience demographic and growth as measured by ComScore. • Changes in number of Fans and Followers. • M-O-M and Y-O-Y comparisons for all of the above.
Social networking also requires an understanding of Return On: • Engagement • Interaction • Awareness • Influence
Quan<ta<ve and qualita<ve measurement are equally important!
The Future of Social Media – Connecting Everywhere
Social Networking Impact on Role of Brands
• Publish content to a blog.
• Optimize title tags so that they are SEO-friendly.
• Submit content to social media sites (e.g., Yahoo Buzz, Digg, etc.).
• Upload multi-media to Flickr, YouTube, and iTunes.
• Maintain Facebook Fan Page presence.
• Tweet and monitor Twitter for trends and ideas.
Need to know what tools exist and how and when to use them!
Developing your Social Media Plan
1. What do you hope to achieve by having a social network presence?
2. Who is your target audience and where do they spend their time?
3. How will you create buy-in with internal staff that this is a priority?
4. What metrics will you use to gauge success?
5. Who are your competitors and what do they do on social networks?
6. How do your on- and off-site social media activities support each other?
Summary
• Social networking is logical extension of onsite community and social media initiatives.
• Social networking allows for increased engagement and exposes personality of the brand and increases traffic.
• Commitment to social networking requires commitment to learn, apply latest tools, and experiment.
• Social media is here to stay. Each day allows us opportunity to tap new audiences.
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