8/3/2019 Usa Final
1/34
Introduction
I am doing masters in Tourism and hospitality management. For completion of my
studies I need to have a tour on University of South Asia Cafeteria for customer food service
survey which given me by my respected teacher. Mam. Sameera Ali gave me task to report on
University of South Asia which I have done.
The University of South Asia, a seat of higher learning with a wide array of academic
options, each of which will shape the student future in an exciting and unexpected way. AtUniversity of South Asia, strive to make learning a rewarding activity for student.
It is a great achievement of University of South Asia to change the system of higher
education in Pakistan. In 1988 from the platform of National College of Computer Sciences,
University of South Asia initiated the move of change by offering Computer Science programs.
Today HEC is in the process of getting two year Bachelor programs replaced with a four year
Bachelors. Instead of studying seven courses, students are now exposed to 40+ courses at
the undergraduate level. This system has been adopted from the American universities where
most of the students study and work simultaneously. Although the duration is four years,
students with better learning skills and time to study can complete this degree in less than
three years. They take six regular semesters and two summer sessions thereby completing the
requirements in shorter time span.
At University of South Asia, they strive each day to come up with new and innovative
ideas for providing better options to the students. University of South Asia engages the best
available faculty and struggle to improve the teaching standards each day.
1 | P a g e
8/3/2019 Usa Final
2/34
History of University of South Asia
During the last two decades, there have been enormous changes in the global trend of
business and industry. Accordingly a need was felt to reframe our system of education with a
view to switching from aimless education to modern purposeful and job-oriented education in
order to overcome the challenges of the 21st century. Keeping in view the limitation of the
public sector, it was required from the private sector to share the burden of education with the
Government. Accordingly, a most courageous and innovative step was initiated by The Sadiq
Memorial Educational Society for establishing a chain of National Colleges of Computer
Science (NCCS) throughout the country for offering Computer Science Program. Under the
dynamic leadership of the members of The Sadiq Memorial Educational Society, initially a
mass computer literacy campaign was launched with the aim to promote computer education
and its practical usage in Pakistan. The primary mission was to prepare the nation to
participate fully in the computer revolution that continues unabated to date. The Bachelor of
Computer Science (BCS) program was launched in 1992 and Intermediate with Computer
Science (ICS) was introduced in 1994.
The year 1995 was yet another milestone as MBA and MCS programs were launched
that year. During a short span of 16 years, more than 100,000 students have graduated from
2 | P a g e
8/3/2019 Usa Final
3/34
The National Group of Colleges and are holding key posts in various offices and enterprises of
national and multinational repute. National Group of Colleges succeeded (by the grace of God)
in the establishment of a chartered degree-awarding higher education institution by the name
of Institute of South Asia on Monday, April 14, 2003 vide The Institute of South Asia, Lahore,
Ordinance 2003, Punjab Ordinance No. IV of 2003. Institute of South Asia was upgraded to
the status of a university on May 29, 2004, with Chief Minister of the Punjab formally
inaugurating University of South Asia.
USA is determined to bring advancement in each and every aspect of human learning.
Exploring the unexplored and reaching out to the fretful will make this globe a better place to
live for our generations to come.
University of South Asia comprises schools, colleges and institutes. They constitute a
faculty within themselves and work in harmony with each other, still retaining their individual
identity. These schools and colleges have their own head - titled as the Dean or Principal. This
division makes it convenient to manage the university professionally and effectively, paying
equal emphasis on every program of study.
Mission Statement:The mission of University of South Asia is to facilitate youth in developing their vision
and thinking abilities; converting them from Manpower to Mind Power.
Campus Life Facilities:
Auditorium and Lecture Rooms
Resources Center
Computer Lab
Science Lab
Engineering Lab
Dining Halls
3 | P a g e
8/3/2019 Usa Final
4/34
Stationary Shop
Fitness Center
Swimming Pool
Out Door Sports Activates
Transport Facility
Wi-Fi Campus
Hostel Facility
4 | P a g e
8/3/2019 Usa Final
5/34
Cafeteria of University of South Asia
Eating in a pleasant environment is important for our physical and spiritual well being.
To provide a congenial atmosphere for sitting and eating, the University has large dining halls
where students can spend their free time and enjoy meals at competitive rates. Students and
faculty can use the dining halls throughout the day and enjoy meals round the clock. The
quality of food served in the cafeteria is monitored constantly for its hygienic value and
standards are constantly worked upon to keep improving them.
5 | P a g e
8/3/2019 Usa Final
6/34
The cafeteria has 4 large dining halls. In the cafeteria 1 dining hall is specific for and only girls
are allow to dining here. Others 3 dining halls are used for both girls and boys. The cafeteria
provides self service and also provides table service.
6 | P a g e
8/3/2019 Usa Final
7/34
7 | P a g e
8/3/2019 Usa Final
8/34
In the cafeteria a specific place is available for prayer and the management provides the
event and party area for student which is specific for event and parties.
8 | P a g e
8/3/2019 Usa Final
9/34
Food Variety of cafeteria
The cafeteria of university of south asia have a variety of food they have the pre made
food items like snacks and sandwiches, the cafeteria also provide the made to order foods
throughout the day, they also provided Chinese food, continental food, fast foods, coffee, tea
fresh juices soft drinks bakery items and etc.
9 | P a g e
8/3/2019 Usa Final
10/34
Food Preparation Area
The food preparation area of the cafeteria has large place and having well cooking
equipments. In the cooking area 2 head chef is working 1 for continental and 1 for Chinesefood. six employees are working under the head chefs in the food preparation are.
Manger of Cafeteria10 | P a g e
8/3/2019 Usa Final
11/34
Mr. Mumtaz Ali is the manager of the Cafeteria of University of South Asia. He is doing
Masters in Business Management in 1995 from Punjab University. He is working at
management level 10 years in a private company and in 2005 he is joining University of South
Asia and appoint as a incharge of the cafeteria of University of South Asia. During the
interview Mr.Mumtaz ali tells us the cafeteria of the university is not on contract based it is
running by management of the university and 20 workers work in the cafeteria and they
provide both table and self service to avoid the crowding during busy hours in cafeteria. He
tells us they prepare food in the cafeteria and avoid purchasing pre made food. They purchase
the raw material and prepare the food with proper sanitation and health safety measurements
and provide a healthy food on reasonable price for students in a good environment.
Methodology
11 | P a g e
8/3/2019 Usa Final
12/34
Participants:
22 campus members completed our paper survey. Of those, 77% were students, 23%
faculty, and 0% staff. Survey data collected on a voluntary basis as fellows visited classrooms,
cafeteria and other campus locations.
Measures:
The administered survey consisted of 19 multiple choice questions and 1 long answer
questions. The survey aimed to customer food service satisfaction, as well as other factors
within the cleaning, processing, preparing and serving process of the foods. Some questions
were asked regarding the current condition of the cafeteria cleanliness and furniture.
Results:
Gender
12 | P a g e
8/3/2019 Usa Final
13/34
1210
Male Female
22 campus members completed our survey in which 12 male and 10 female participate and
complete the survey questionnaire. The ratio of the result show thats mostly student are male.
Age
13 | P a g e
8/3/2019 Usa Final
14/34
18-25 25-30 30-40 50-Above
0
5
10
15
20
25
In the survey form we mention four age group of different age and the results of the survey
show that the members who have completed our survey form have mostly age group of 18 to
25 years.
Education
14 | P a g e
8/3/2019 Usa Final
15/34
Masters
Graduation Masters M.phil/PhD Others
0
2
4
6
8
10
12
14
The people who have completed survey form they are mostly student and studied in masters
program the percentage of the education of the students is as respective the 30% students
are doing graducation,60 % Masters,0% M.Phil/PhD, and 10 % others programs.
Campus Status
15 | P a g e
8/3/2019 Usa Final
16/34
Student
Faculty
Staff0
2
4
6
8
10
12
14
16
18
The results of the survey show that the percentage of the students is 70% and 30 % faculty
members and 0 % staff completed the survey forms.
Average Meal Eat in the Cafeteria?
16 | P a g e
8/3/2019 Usa Final
17/34
1-2 times
Monthly
13%
1-3 Times
Weekly
33%
Never
4%
Daily
50%
The results of the survey show that the percentage of the students which eating in the cafeteria
.The 50% students eat daily in the cafeteria, 33 % eat 1-3 times weekly, 1-2 times monthly 13
% and 4% students never eat in the campus cafeteria.
Meal Eat Regularly
17 | P a g e
8/3/2019 Usa Final
18/34
Breakfast,
18%
Lunch, 27%
Beverages
9%
Snacks 46%
The results of the survey show that the percentages of the food items which students eating in
the cafeteria .The 46% students eat snacks in the cafeteria, 27 % eat lunch, 18 %eat breakfast
and 9% students drink beverages in the campus cafeteria.
Menu Variety
18 | P a g e
8/3/2019 Usa Final
19/34
0
2
4
6
8
10
12
Excellent Good Average Below Average Poor
Excellent Good Average Below Average Poor
The results of the survey show that the percentage of the menu variety of campus cafeteria.
The 60% students answers the menu variety is good and 10% students answers excellent, 15
% answers average, 10 % answers below average and 5 % answers poor. The overall result ofthe survey shows that the cafeteria has the good menu variety.
Quality of Food19 | P a g e
8/3/2019 Usa Final
20/34
0
1
2
3
4
5
67
8
9
10
Excellent Good Average BelowAverage Poor
The results of the survey show that the percentage of the quality of food of campus cafeteria.
The 10% students answers the food quality of campus cafeteria is excellent and 50% students
answers good, 30 % answers average, 10 % answers below average and 0 % answers poor.
The overall result of the survey shows that the food quality of cafeteria is good.
Quality of Service
20 | P a g e
8/3/2019 Usa Final
21/34
Excellent
14%
Good49%
Average
27%
Poor
5%Below
Average
5%
The results of the survey show that the percentage of the quality of service of campus
cafeteria. The 14% students answers the quality of service of campus cafeteria is excellent
and 49% students answers good, 27 % answers average, 5 % answers below average and 5
% answers poor. The overall result of the survey shows that the food service of cafeteria is
good.
Food Served Hot and Fresh?
21 | P a g e
8/3/2019 Usa Final
22/34
Disagree14%
Strongly
Disagree
5%
Strongly
Agree
5%
Agree
76%
The results of the survey show that the percentage of the hot and fresh food which served in
the cafeteria. The 70% students agree about that the food which served in the cafeteria is hot
and fresh and 14 % student disagree, 5 % students strongly agree and 5 % students are
strongly disagree. The overall result of the survey shows that the food which is served in the
cafeteria is hot and fresh.
Server was Able to answer your question?
22 | P a g e
8/3/2019 Usa Final
23/34
Agree
67%
Strongly
Agree
5%
Strongly
Disagree
5%
Disagree
23%
The results of the survey show that the percentage of the staff knowledge about the products
which they served in the cafeteria. The 67% students agree about that the staff have proper
knowledge about the products which served in the cafeteria and 23 % student disagree, 5 %
students strongly agree and 5 % students are strongly disagree. The overall result of the
survey shows that the staff of the cafeteria has proper knowledge of the food products and
they are able to answers the question of the students about food items which served in the
cafeteria.
How Much Money You Spent Daily for Meal?
23 | P a g e
8/3/2019 Usa Final
24/34
0
2
4
6
8
1012
14
16
100 Rs. 200 Rs. 200-400 Rs. 500+Rs.
The results of the survey show that the percentage of how much money students spent daily
for meal in the cafeteria. The 70% students spent daily 100 Rs. For meal in the cafeteria and30 % students spent daily 200 Rs, 0 % students spent 200-400 Rs and 0 % students spent
500+ Rs. The overall result of the survey shows that the mostly students spent daily 100
rupees for meal in the cafeteria.
Cafeteria Ability to Provide Good Atmosphere
24 | P a g e
8/3/2019 Usa Final
25/34
Excellent
5%
Good
49%Average
32%
Below
Average
9%
Poor
5%
The results of the survey show that the percentage of the atmosphere of the cafeteria. The 5%
students answers the atmosphere of the cafeteria is excellent and 49% students answers
good, 32 % answers average, 9 % answers below average and 5 % answers poor. The overall
result of the survey shows that the atmosphere of the cafeteria is good.
Cleanliness of Cafeteria
25 | P a g e
8/3/2019 Usa Final
26/34
The results of the survey show that the percentage of the cleanliness of the cafeteria. The 9%students answers the cleanliness of the cafeteria is excellent and 72% students answers good,
5 % answers average, 9 % answers below average and 5 % answers poor. The overall result
of the survey shows that the cleanliness of the cafeteria is good.
Cleanliness of Food Preparation Area
26 | P a g e
Excellent
9%
Below
Average
9%
Poor
5%
Good
72%
Average
5%
8/3/2019 Usa Final
27/34
The results of the survey show that the percentage of the cleanliness of the food preparationarea of the cafeteria. The 10% students answers the cleanliness of the food preparation area
is excellent and 47% students answers good, 33 % answers average, 5 % answers below
average and 5 % answers poor. The overall result of the survey shows that the cleanliness of
the food preparation area of the cafeteria is good.
Cleanliness of Eating Area
27 | P a g e
Excellent
10%
Below
Average
5%
Poor
5%
Good
47%
Average
33%
8/3/2019 Usa Final
28/34
The results of the survey show that the percentage of the cleanliness of the eating area of the
cafeteria. The 14% students answers the cleanliness of the food eating area is excellent and
58% students answers good, 18 % answers average, 5 % answers below average and 5 %
answers poor. The overall result of the survey shows that the cleanliness of the food eating
area of the cafeteria is good.
28 | P a g e
Excellent
14%
Good
58%
Average
18%
Poor
5%
Below
Average
5%
8/3/2019 Usa Final
29/34
Condition of the Furniture
The results of the survey show that the percentage of the condition of furniture of the cafeteria.
The 17% students answers the condition of the furniture of the cafeteria is excellent and 40%
students answers good, 30 % answers average, 9 % answers below average and 5 %
answers poor. The overall result of the survey shows that the condition of the furniture of the
cafeteria is good.
29 | P a g e
Excellent17%
Below
Average9%
Poor
4%
Good
40%
Average
30%
8/3/2019 Usa Final
30/34
Staff Showed Knowledge of the Products
The results of the survey show that the percentage of the staff knowledge about the products
which they served in the cafeteria. The 9% students answers that the staff showed the proper
knowledge of the food products, 41 % answers good, 36 % answers 36 % average, 9 %
answers below average and 5 % answers poor. The overall result of the survey shows that the
staff of the cafeteria has proper knowledge of the food products and they are able to answers
the question of the students about food items which served in the cafeteria.
30 | P a g e
Below
Average
9%
Poor
5%
Excellent
9%
Good
41%Average36%
8/3/2019 Usa Final
31/34
Staff is Courteous and Friendly
The results of the survey show that the percentage of the staff behavior with customers. The
5% students answers the behavior of the staff is friendly and courteous with customers is
excellent and 58% students answers good, 27 % answers average, 5 % answers below
average and 5 % answers poor. The overall result of the survey shows that the behavior of the
cafeteria staff with customer is good and friendly.
31 | P a g e
Excellent
5%
Below
Average5%
Poor
5%
Good
58%
Average
27%
8/3/2019 Usa Final
32/34
Comments:
Food is too much expansive. It shold be cheap as we are students and clean the food before
making Zabih Ullah (Engineering Department).
The quality of Food is good but do more for improve the standard of cafeteria Faizan Ali
(Department of Arts and Design).
32 | P a g e
8/3/2019 Usa Final
33/34
Recommendation
During my survey in the University of South Asia Cafeteria I am observing many thing which
need improvements.
Food Preparation Area
The food preparing are of the cafeteria is not equipped properly and need more advance
equipments for food preparation. The cleanliness of food preparation area is average and need
more cleanliness in food preparation area to avoid the germs and contamination of food.
Food is too expansive
Food is too much expansive and the cafeteria management needs to do some steps for
providing food in reasonable price for students.
Availability of fresh Juices
Provide the fresh seasonal juices for student in the cafeteria and arrange a specific staff which
provides fresh juices for students.
Labeled the prices of food
The food items are not labeled with prices cafeteria management try to labeled the local and
brand products with prices
Allergy-free food options must always be available
33 | P a g e
8/3/2019 Usa Final
34/34
Conclusion:
After visit the Cafeteria of University of South Asia and having photographs and data I
concluded that this is well developed cafeteria.
The most important thing is that the management of the cafeteria is friendly and cooperative
and the incharge of the cafeteria provide me complete information related to cafeteria and
helping me in collecting data for my tour report.
The overall rating of survey and results shows that the cafeteria is good and the customer food
service of the cafeteria is good. The students enjoyed meal in good environment with
reasonable prices.
I feel very relaxed and good on tour because the employees and workers are very encouraging
and knowledgeable who guided me during my data collection.