Payroll Department Procedures Manual SYSTEMS ADMINISTRATION UPGRADE PAYGLOBAL EXPLORER 1.94 Printed on: 08/08/06 Payroll Procedure: Upgrade PayGlobal Explorer 1.94 UPGRADE OF PAYGLOBAL EXPLORER – 1.94 GENERAL OVERVIEW This document is a guide to Upgrade PayGlobal Explorer. PayGlobal Explorer is a simple program used by Compass Group sites to submit times worked by employees and view basic pay related information. The PayGlobal Explorer Site User Manual can be used to assist users to perform these tasks. Follow the instructions in this guide to install and configure PayGlobal Explorer for your site. WHAT YOU NEED TO RUN THIS PROCESS • Access to the Internet. • About 10-60 minutes depending on the speed of your Internet connection and if an installation of the program is required. IF YOU NEED HELP If you need help in the process please call the Compass Group Helpdesk Support line - Nexos on 1800 622 580 – Available 8am to 8pm EST Additional assistance can be sort from your local IS support contact or the Payroll Systems Administrator. Emails and phone messages should include your Name, Site Code, a contact number (including your area code) and a brief explanation of the issue. Payroll Systems Administrator Craig Pilkington Email: [email protected]Phone: 08 9223 4657, Available Monday to Friday 7:30am to 4pm WST INSTALL PROCESS CHECKLIST Step 1. Install PayGlobal Explorer Step 2. Create Desktop Shortcut for PayGlobal Explorer Step 3. Open/Close PayGlobal Explorer Step 4. Configure/Download the Site Profile Step 5. Login to PayGlobal Explorer for the first time Step 6. Check the version number and installation name Step 7. Synchronise with PayGlobal Step 8. Send installation details to the Payroll Systems Administrator Step 9. Exit PayGlobal Last updated: 8 August 2006 Page 1 of 19 Updated By: Craig Pilkington
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Payroll Department Procedures Manual SYSTEMS ADMINISTRATION
UPGRADE PAYGLOBAL EXPLORER 1.94
Printed on: 08/08/06 Payroll Procedure: Upgrade PayGlobal Explorer 1.94
UPGRADE OF PAYGLOBAL EXPLORER – 1.94
GENERAL OVERVIEW
This document is a guide to Upgrade PayGlobal Explorer.
PayGlobal Explorer is a simple program used by Compass Group sites to submit times worked by employees and view basic pay related information.
The PayGlobal Explorer Site User Manual can be used to assist users to perform these tasks.
Follow the instructions in this guide to install and configure PayGlobal Explorer for your site.
WHAT YOU NEED TO RUN THIS PROCESS
• Access to the Internet.
• About 10-60 minutes depending on the speed of your Internet connection and if an installation of the program is required.
IF YOU NEED HELP
If you need help in the process please call the Compass Group Helpdesk Support line - Nexos on 1800 622 580 – Available 8am to 8pm EST
Additional assistance can be sort from your local IS support contact or the Payroll Systems Administrator.
Emails and phone messages should include your Name, Site Code, a contact number (including your area code) and a brief explanation of the issue.
Payroll Department Procedures Manual SYSTEMS ADMINISTRATION
UPGRADE PAYGLOBAL EXPLORER 1.94
Printed on: 08/08/06 Payroll Procedure: Upgrade PayGlobal Explorer 1.94
6. The screen will display your site’s name. Verify that this is your site – if so click ‘Next’. If not, contact the Payroll Systems Administrator for further assistance.
NOTE: The following error may appear. This error means the site profile has already been downloaded previously. To reset the site profile, contact the Payroll Systems Administrator.
7. Note: You may not have the following screen appear. If you don’t, continue with the download process.
This will tell you how long it will take to download the program. The time will depend on how good your Internet connection is
Blue Line will tell you how much of the program you have downloaded.
Last updated: 8 August 2006 Page 9 of 19 Updated By: Craig Pilkington
Payroll Department Procedures Manual SYSTEMS ADMINISTRATION
UPGRADE PAYGLOBAL EXPLORER 1.94
Printed on: 08/08/06 Payroll Procedure: Upgrade PayGlobal Explorer 1.94
8. If the following screen appears Click the check box beside ‘Run this program from its current location’ and select ‘Ok’
Note: You may not have the following screen appear. If you don’t, continue with the download process.
9. If the following screen appears select ‘Yes’
Note: You may not have the following screen appear. If you don’t, continue with the download process.
10. A screen similar to the picture below will appear. Click ‘Unzip’ to continue.
Last updated: 8 August 2006 Page 10 of 19 Updated By: Craig Pilkington
Payroll Department Procedures Manual SYSTEMS ADMINISTRATION
UPGRADE PAYGLOBAL EXPLORER 1.94
Printed on: 08/08/06 Payroll Procedure: Upgrade PayGlobal Explorer 1.94
11. After a couple of seconds the following screen will appear. Click OK.
12. You will be returned to the screen below. Click the button in the top right corner or the ‘Close’ button to close the screen.
13. You will be returned to the screen below. Click the button in the top right corner to close the web page and complete the task.
PayGlobal Explorer is now configured with your site details. The next section of this document will lead you through logging in for the first time.
Last updated: 8 August 2006 Page 11 of 19 Updated By: Craig Pilkington
Payroll Department Procedures Manual SYSTEMS ADMINISTRATION
UPGRADE PAYGLOBAL EXPLORER 1.94
Printed on: 08/08/06 Payroll Procedure: Upgrade PayGlobal Explorer 1.94
STEP 5 – OPENING FOR THE FIRST TIME
1. Open PayGlobal Explorer, using your start button
If you have upgraded PayGlobal from an earlier version when you open PayGlobal Explorer for the first time after upgrading you will be asked the following question. If you do select ‘Yes’ and the program will automatically opened after upgrading the database.
2. PayGlobal Explorer will start, and present a log in screen. The login ID will show ‘Z’. The “Z user” is for Helpdesk use only.
3. Click the down arrow button to see a list of users.
4. Click on ‘USER1’ to set that user’s password.
Last updated: 8 August 2006 Page 12 of 19 Updated By: Craig Pilkington
Payroll Department Procedures Manual SYSTEMS ADMINISTRATION
UPGRADE PAYGLOBAL EXPLORER 1.94
Payroll Procedure: Upgrade PayGlobal Explorer 1.94
5. Click in the Password field. Type ‘NOTSET’ and click ‘Ok’ to continue.
Note: Do not try your old password as your old Password has been reset
6. An information box will appear to let you know you password. Click ‘OK’ to continue.
7. In the ‘Old Password’ field, type ‘NOTSET’.
8. Click in the ‘New Password’ field. Now type in a pa
Note: The Password selected should be one thaby someone. Passwords such as your name, the site name, Cnot appropriate and should not be used. Your pfive characters long.
Last updated: 8 August 2006 Page 13 of 19 Updated By: Craig Pilkington
Type the Password"NOTSET" here
need to change your
ssword
t wou
ompaasswo
Type the Password"NOTSET" here
Printed on: 08/08/06
of your choice.
ld not easily guessed
ss, Eurest, ESS are rd must be at least
Payroll Department Procedures Manual SYSTEMS ADMINISTRATION
UPGRADE PAYGLOBAL EXPLORER 1.94
Printed on: 08/08/06 Payroll Procedure: Upgrade PayGlobal Explorer 1.94
9. Click in the ‘Confirm new password’ field. Now type in the same password again. Click ‘OK’ to continue.
10. An information box will appear to tell you the password has been changed. Click ‘OK’.
You have now successfully completed step 5.
STEP 6 – CHECKING THE UPGRADE
You can expect this step to take about five minutes. With PayGlobal open follow the following steps:
CHECK THE VERSION OF PAYGLOBAL EXPLORER
1. From the toolbar, click on Help and select About from the menu that appears. (as shown below)
2. The following screen will appear telling you which version of PayGlobal Explorer you are running. Record the version you are running, as it will be needed to complete Step 8.
After the upgrade should have Version 1.23.0.0 or higher displayed.
Last updated: 8 August 2006 Page 14 of 19 Updated By: Craig Pilkington
Payroll Department Procedures Manual SYSTEMS ADMINISTRATION
UPGRADE PAYGLOBAL EXPLORER 1.94
Print Payroll Procedure: Upgrade PayGlobal Explorer 1.94
CHECK YOUR SITE PROFILE IS CORRECT
3. From the toolbar Click on 'Admin' and select 'Options' from the menu that appears (as shown below)
4. The following message will appear. Click OK
5. From the 'General' Tab, Record the instillation name on a piece of paper, as it will be needed to complete Step 8.
6. Click on the PayGlobal Server Tab.
Last updated: 8 August 2006 Page 15 of 19 Updated By: Craig Pilkington
The installation name should be similar
ed on: 08/08/06
Payroll Department Procedures Manual SYSTEMS ADMINISTRATION
UPGRADE PAYGLOBAL EXPLORER 1.94
Printed on: 08/08/06 Payroll Procedure: Upgrade PayGlobal Explorer 1.94
7. Check that the fields look as shown below. Record the User Name (Manager) on a piece of paper, as it will be needed to complete Step 8.
You have now completed Step 6.
Your user name should be 'X' followed by your 6-digit site code.
Should be as displayed
Must Show 2034
Should be as displayed
Should be ticked
STEP 7 – SYNCHRONISE WITH PAYGLOBAL
You can expect this step to take about five minutes.
1. Make sure the Computer is connected to the internet.
2. Click the Synchronise button on the PayGlobal toolbar.
PayGlobal will connect to the Internet and download data for your site. The download can take up to a minute or two to complete.
When you are attempting to synchronise you may get one of the example errors. If you do follow the instructions given, if you don’t then proceed to step 8.
Last updated: 8 August 2006 Page 16 of 19 Updated By: Craig Pilkington
Payroll Department Procedures Manual SYSTEMS ADMINISTRATION
UPGRADE PAYGLOBAL EXPLORER 1.94
Printed on: 08/08/06 Payroll Procedure: Upgrade PayGlobal Explorer 1.94
PROBLEMS CONTACTING ‘PG.EXPLORER.EUREST.COM.AU’
This error (shown below or in a simular message) is caused by one of the following:
1. You are not connected to the Internet
2. Your Internet service provider is has some problems
3. Your have firewall issues. (It is only ever a Firewall issue if you have a non Compass Group PC or the computer is linked to the clients network.)
Solution:
Step 1- Check your Internet connection. Disconnect and reconnect if necessary.
Step 2- Check by opening Microsoft Internet Explorer and searching for www.compass-group.com.au. If you can connect then it could be Error type 3
Step 3- Contact the Payroll Systems Administrator. A firewall issue will take a few days to sort out.
RPM NOT RUNNING
This error shown below indicates you have successfully connected to the PayGlobal Server, however it is not available. This can occur for the following reasons:
• Server is being rebooted
• Server is undergoing Maintenance
• PayGlobal is being upgraded
Note: In any of theses cases and email forewarning of the server down time will be forwarded to the site.
Solution:
This issue will be fixed when the PayGlobal server is up and running.
Try submitting later. If this issue persist after several attempts, Contact the Payroll Systems Administrator.
Last updated: 8 August 2006 Page 17 of 19 Updated By: Craig Pilkington