Update on Integrated Training & Employment System ONESTEP Annual General Meeting September 20, 2006, Toronto
Update on Integrated Training & Employment System
ONESTEP Annual General Meeting
September 20, 2006, Toronto
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Background
• Canada-Ontario Agreements
• Federal (transferring) Employment & Training Services
• Existing Provincial Employment & Training Services
• LMDA Implementation Governance
• Building the Integrated Training and Employment System
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Canada-Ontario Agreements• The Labour Market Development Agreement (LMDA) includes the transfer of
federal government projects, programs and staff to the provincial government.
• The Labour Market Partnership Agreement (LMPA) will strengthen efforts to maintain a skilled workforce and target the rapid re-employment of unemployed Canadians and new Canadians wanting to continue their careers in Ontario.
• By 2009-10, the LMDA and LMPA will result in an investment of almost $900 million per year in skills training in Ontario.
• The Canada-Ontario Immigration Agreement marks a investment of $920 million over five years for settlement and language training programs and services in Ontario. Funds will be expended by Citizenship and Immigration Canada but a joint federal-provincial planning process will determine priorities and allocations.
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Labour Market Development Agreement• The LMDA promotes harmonization and coordination in the design and delivery of
labour market programs and services in Ontario.
• Signed November 23, 2005, it takes effect January 1, 2007
• Open-ended agreement (no expiry date)
• Transfer of Federal EI Part II funded training and employment programs to Ontario• Employment Benefits and Support Measures• Job Bank
• Transfer of about 600 federal employees to the Ontario Public Service
• Transfer of some federal assets and IM/IT systems to Ontario
• Transfer of $525M per year from the EI account, plus $53M per year in operating resources to Ontario
• Not all Government of Canada funded programs are affected
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Labour Market Partnership Agreement
• The LMPA is designed to address labour market needs of clients not eligible for labour market services funded through Employment Insurance
• Signed November 23, 2005• New federal funding outlined in six priority areas
• Labour market integration of Canadians• Apprenticeship• Literacy and essential skills• Workplace skills development• Aboriginal peoples• Assistance to others facing labour market barriers
• Discussions are under way to clarify funding following 2006 federal budget
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Canada-Ontario Immigration Agreement
•New federal funding of $920M over five years for settlement and language training services
•Development of a settlement/language training strategy provide clear pathways among settlement, language-training and labour-market integration services.
•Comprehensive language training system - high-level and occupation-specific language assessment and training.
•Implementation of a 3-year pilot Provincial Nominee Program •Negotiation of an Ontario Temporary Foreign Worker Agreement to deal with acute labour-market shortages.
•Framework for municipal participation in areas of immigration related to their interests•Launch and ongoing development of Ontario immigration portal
(OntarioImmigration.ca) including $2M annual federal investment to foster municipal participation.
The Canada-Ontario Immigration Agreement will facilitate the successful social and economic integration of newcomers and increase the benefits of immigration to Ontario. Key elements of the agreement include:
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EMPLOYMENT BENEFITS
Skills Development
Targeted Wage Subsidies
Self-Employment
Job Creation Partnerships
SUPPORT MEASURES
Employment Assistance Services
Labour Market Partnerships
Research and Innovation
Federal EI Part II (transferring) Programs
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LABOUR MARKET ATTACHMENT
Job Connect
Summer Programs
Apprenticeship Training Tax Credit
TRAINING & SKILLS DEVELOPMENT
Apprenticeship Training
Co-op Diploma Apprenticeship Training
Ontario Youth Apprenticeship Program
Pre-Apprenticeship Training
Literacy and Basic Skills
Loans for Tools
MEETING COMMUNITY NEEDS
Adjustment Advisory Program
Local Planning Boards
Ontario’s Current Training and Employment Services and Programs
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CANADA-ONTARIO LABOUR MARKET DEVELOPMENT AGREEMENT
Apr Jul Sep JanJan
2006 2007Jul Sep Jan
2008
Jan
2009Apr
TR
AN
SF
ER
TR
AN
SIT
ION
TR
AN
SF
OR
M-A
TIO
N
ETA/ SCA
High-level Business
Model
In Year LMPA
Priorities
ServiceDeliveryModel
Initial Channel Improvement
Org.Risk
Assess
RealignResources
ResolveIssues
Program/ Policy
Integration
Implement Channel Strategy
MeasureBenefits
PEOPLE, ASSETS, SYSTEMS
STABILIZATION, TRANSITION SERVICE DELIVERY MODEL,LABOUR MARKET INFORMATION, FISCAL FRAMEWORK
PROGRAM & POLICY INTEGRATION, LMPA IMPLEMENTATION, ORGANIZATIONAL READINESS, INTEGRATED TRAINING & EMPLOYMENT SYSTEM
IMPROVED CUSTOMER SERVICEBUSINESS CONTINUITY
Continuous Improvement
Transfer
BusinessIntegration
Recruitment/ Training
StaffTraining
BenefitsRealization
Plan
Post-transferAssessment
LMDA/PA Program/
Financial Plan
JobOffers
Responses
“Turnkey Operation”
AccomStrategy
TrainingCompleted
Building the Integrated Training and Employment System
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LMDA Transfer Governance Overview
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Defining the Level of Program Integration
Federal & ProvincialPrograms Co-exist
Information Referral
Administrative Integration
ProgramPolicy
Coherence
• Programs not altered in any way;
• Programs administered by Fed and / or Prov staff
• Programs managed as a combined set with 95% of program having no major change in delivery;
• Ability of delivery agents to refer clients to other programs
• Common set of administrative processes and tools used to manage full set of programs
• Programs designed and administered under a common program policy framework
“Early Wins”Target
Increasing degree of program integration
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Emerging Paradigm
• Building a values based, customer-focused organization making a difference for individuals and the economy of the province
• What will happen in October?
• What will happen in January?
• What is the impact on 3rd Party Service Providers?
• Enhanced, intelligent referral
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MTCU Vision & Integrated Training and Employment SystemMTCU VISION
Ontario will have the most educated people and highly skilled workforce in North America in order to build the province’s competitive advantage.
MTCU VISION
Ontario will have the most educated people and highly skilled workforce in North America in order to build the province’s competitive advantage.
MTCU MISSION: MTCU Exists to….
• Build & sustain Ontario’s prosperity, competitiveness, democracy & quality of life through the development of people
• Ensure individual access to opportunity & participation throughout people’s lives
• Help communities adjust to changing conditions
• Ensure that services are accessible & of high quality
MTCU MISSION: MTCU Exists to….
• Build & sustain Ontario’s prosperity, competitiveness, democracy & quality of life through the development of people
• Ensure individual access to opportunity & participation throughout people’s lives
• Help communities adjust to changing conditions
• Ensure that services are accessible & of high quality
INTEGRATED TRAINING &
EMPLOYMENT SYSTEM
• A customer-focused, single access point to a range of training and employment services
• Will expand opportunities and strengthen Ontario’s economy by providing seamless customer service, removing barriers to training and strengthening links to employment
INTEGRATED TRAINING &
EMPLOYMENT SYSTEM
• A customer-focused, single access point to a range of training and employment services
• Will expand opportunities and strengthen Ontario’s economy by providing seamless customer service, removing barriers to training and strengthening links to employment
Core Strategy: AccessCore Strategy: Access
Core Strategy: Quality and Accessibility
Core Strategy: Quality and Accessibility
Core Strategy: Restructure Training & Employment System
Core Strategy: Restructure Training & Employment System
GOALS
• Best learning & labour market outcomes
• Highest participation & graduation rates
• High level of research & innovation
GOALS
• Best learning & labour market outcomes
• Highest participation & graduation rates
• High level of research & innovation
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What will happen in October?A Six Step Strategy:
• Program Directives and GuidelinesDirectives and guidelines on provincial and transferring federal programs and services will be made available electronically on the TCU web site
• BrandingA comprehensive branding strategy for the integrated training and employment system will be rolled out in October
• TrainingEnhanced information referral training will be rolled out to TCU direct delivery staff and 3 rd party partners
• The Call CentreCall Centre staff will be trained to provide enhanced information referral on provincial and transferring federal program and services
• The TCU WebThe TCU Web will provide descriptions, directives and guidelines on provincial and transferring federal programs and services as well as a link to the IPS/211 database
• Multilingual AccessInformation about services will be available in both official languages as well as other languages including Aboriginal languages
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What will happen in January?• New Ontario-branded employment and training service with integrated management
structure and filed organization
• Service to 900,000 clients annually through over 100 offices and over 1200 third-party agreements
• Clients will be able to access consistent information about provincial programming and transferring federal programming through e-channel, voice-channel or in-person (provincial offices and 3rd party delivery network across Ontario)
• Information about services will be available in both official languages as well as other languages including Aboriginal languages
• Comprehensive programs supporting literacy, training, work experience and employment search
• New programs to address employer needs and impacts of economic changes
• Coordinated planning and services with Service Canada, MCSS, MCI/CIC, MEDT, municipalities and other labour market partners
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ONTARIO
MUNICIPAL
CANADA
MCSS & OWOFFICES (47)
SERVICE CANADA (~90)
CHANNELINTEGRATIONDATA BASE
IN PERSONVOICE CHANNEL
EI Part I1-800 O-CANADA
E-CHANNEL
• Consistent Information• Intelligent Referral• Increased capacity on the voice channel• Access to services in English and French• Multi-lingual support• Service Providers connected through access
to the same information
EN FRANCAIS & IN ENGLISH
Job BankLabour ExchangeInformation Portal
Multi-lingual Extension Services
Smart Directory - Programs, Services, Locations
Program Criteria- Access & Eligibility
Multi-language Services
MTCU WEB
Job BankLMI / RLabour Exchange
MTCU OFFICES (26)
MTCU & SERVICE CANADAOFFICES (56)
MTCU & SERVICEONTARIO OFFICES (# TBD)
SERVICEONTARIOCOUNTERS (~90)
Ontario Call Centre
ALL SERVICE DELIVERY PROVIDERS(~450 Provincial)(~800 Federal)_____(~1200 with Overlap)
January 2007 – Integrated Service
Access Model
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Enhanced information and referral• Enhanced information and referral will:
– Build on information provision and referral practices already being used in communities across Ontario
– Build on current third-party service party program guidelines for information and referral services
– Demonstrate improved customer service by providing Ontario job/training seekers and employers with better customer service through improved access to training and employment programs/services/supports information and referral
– Be supported by resources such as integrated print material, websites, an information and referral guide and resource package
• Enhanced information and referral will result in a client being able to:
– Efficiently and effectively access relevant labour market and training information through assistance of LMTD staff, third-party deliverers, partner ministries delivery sites or through self-directed pathways such as website or hotline
– Understand relevant training and employment services available to them in their community and across the province
– Be referred to the most appropriate employment or training program or service in their community
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• Results of enhanced information & referral
– Improved efficiency and effectiveness of client referrals to Ontario training and employment programs
– Improved referrals among LMTD programs and services
– Improved referrals to the broader training and employment services
– Consistent access to labour market information, training and employment programs and services across the system
• Indicators of a “successful referral”
– Information is made available, in print and/or electronically, about all LMTD programs and services (including EBSM’s)
– Information given to the client in accurate and pertinent
– Client begins service at the door closest to them or that they are most comfortable with
– Staff assisted customers in understanding program and service offerings and options from across the system
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- Mid-Term - January 2007– Transferred federal staff and programs integrate enhanced information and referral
expectations
- Long-Term - 2007/08 Fiscal Year– Integration of intelligent referral expectations into agency business plans
– Integration of information and referral expectations into operational plans for divisional direct delivery programming
– Development of standards for information and referral services
• Expectations for third-party partners and direct delivery staff
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What is the impact on 3rd Party Delivery Partners?
• As the federal government readies itself for the January 1, 2007 transfer date, work related to the transferring EBSM’s is being transferred to staff who are moving to the province
• Virtually all existing federal service agreement are being extended to 2008
• Program rules related to existing EBSM contracts remain the same on January 1
• The current administrative processing environment will remain the same on January 1
• There will be no impact on transfer payment cheques/deposits
• Organizational readiness assessments and related mitigation strategies are being planned
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What we need …
• Active partnership in the enhanced information referral process
• Engage in the training process for enhanced information referral
• Reviewing/Updating/Maintaining your organization’s information on the IPS/211 database
• Reviewing your current referral process and ensuring that staff know how to use the tools that will be provided
• After January, begin to measure your outcomes with respect to enhanced information referral
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Stay Tuned For…
• Instructions on processing amendments and payment claims prior to and post-transfer
• Consultation on program planning for 2007/08
• “Assignment” of the SC contribution agreements in December
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• Service Canada is the face of the Government of Canada in communities
• We’re working with 13 federal departments and 7 provinces already
• Exploring further partnerships when and where it makes sense
• Partnerships arrangements are managed through MOUs and service agreements that define the outcomes and results expected and the roles and responsibilities of each party
Service Canada – Building Partnerships for the Future
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• Expanding federal presence and outreach
– Delivering more accessible service in the right places across the country
• Ensuring service strategies are tailored to meet community needs
– Developing national segment strategies AND tailored local strategies
– Better meeting needs through well designed and comprehensive service offerings
• Community collaboration and planning
– Working effectively with community partners, including the voluntary sector
– Collaborative responses to issues and problems (i.e. gun violence, natural disasters, etc.)
– Helping communities to help themselves
Service Canada – Our Role in Communities
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Moving from Programs to Service Offerings:– May We Help You?
– Benefits (EI and pensions)
– Employment and social service offerings and programs for Youth, Aboriginal Peoples, Persons with Disabilities, Homelessness, New Horizons for Seniors
– Passport Receiving Agent
5 sites in Ontario
– Canada Revenue Agency (CRA)
2 pilot sites
– Transport Canada Pleasure Craft Licenses & Safe Boating
1 April 2006 implementation in all offices
– Seniors Portal/Canada On-Line with Veterans Affairs
– SIN Rapid Access
2006/07 implementation
Service Canada in Ontario
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Thunder BayKenora
SudburyTimmins
North BayS. S. Marie
OttawaCornwall
LondonWindsor
Kitchener Barrie
Owen Sound Orillia
HamiltonNiagara
Brantford
HaltonPeel
EastToronto
WestToronto
KingstonKawarthaBelleville
YorkDurham
• Kenora• Dryden• Fort Frances• Thunder Bay• Geraldton• Marathon
• North Bay• New Liskeard• Sturgeon Falls• Parry Sound• Sault Ste. Marie• Elliot Lake• Sudbury• Espanola• Timmins• Kapuskasing• Kirkland Lake
• Brantford• Simcoe• Hamilton East• Hamilton Main• St. Catharines• Niagara Falls• Welland
• Cornwall• Ottawa Government Service Centre• Hawkesbury• Arnprior• Brockville• Carleton Place• Gananoque• Pembroke• Perth• Prescott• Renfrew• Smiths Falls• Ottawa Centre• Ottawa East• Ottawa West
• London• Sarnia• St. Thomas• Tillsonburg• Woodstock• Windsor• Chatham-Kent• Leamington• Wallaceburg
• Barrie• Kitchener• Cambridge• Guelph • Listowel• Stratford• Goderich• Orillia• Bracebridge• Midland• Orangeville• Owen Sound• Collingwood• Walkerton
• Oshawa• Ajax• Richmond Hill• Newmarket
• Toronto Etobicoke• Toronto Lakeside• Toronto Lawrence Square• Toronto North• Toronto Willowdale
• Toronto Centre• Toronto East- Danforth• Toronto Scarborough• Toronto Canada Quay
• Belleville• Bancroft• Napanee• Picton• Trenton• Kingston• Peterborough• Cobourg• Lindsay
• Mississauga West• Malton• Mississauga East• Oakville• Brampton• Burlington• Georgetown• Milton
Service Canada – Citizen and Community Services Branch
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Questions?