U.P. State Road Transport Corporation (UPSRTC) · U.P. State Road Transport Corporation (UPSRTC) Ticketing ... Redbus, BusIndia ... The card company underwrites the daily ticket sales

U.P. State Road Transport Corporation (UPSRTC)

Ticketing – Online, on counter, On Board, Smart

Cards

E-Ticketing nlineTicketing convenience – Any where any

time

Available on popular Ticketing portals – Makemytrip, Redbus,

BusIndia, GoIbibo, Hermes, TravelYaari

•Choice of Seat – from seat map•Ease of Payment – Debit / Credit Cards, Net Banking, Mobile•Green Initiative – Travel with ticket on Mobile / Laptops with photo ids, no print out needed•Book Tickets on Mobile Phone

ONLINE TICKETING

3

Before

• Contract with 3rd Party Website

• No Payment Gateway

• Data & revenue in contractor’s account

• Contract charges @ 3.45%, PG charges @

2.95%, Mineral water @ Rs. 10 extra

• Cancellation charges @ Rs. 50/- no refund

of above charges

• Remittance by contractor net of charges

• Rs. 5 crores in arrears – now recovered

After

• Own secure website, servers, application

software, Payment Gateway

• Revenue to UPSRTC bank account

• Contract charges 6.4% merged in fare

• Mineral water free merged in reservation

charges @ 20

• Graded cancellation rules as per standards

• PG charges paid to UPSRTC by SI

• Third party contracts with leading website

on advance payments – makemytrip,

redbus, busindia, goibibo, etc.

•Sales – avg. Rs. 35 lac / day – Rs. 100 crs / annum•Contract & PG charges saved – Rs. 6.40 crs / annum•Reservation / Cancellation charges earned – over Rs. 2.00 crs / annum•Mobile Apps – UPSRTC for reservation, UPBUS for tracking

Reservation & Current Ticketson Bus Station Counters

Counter Setup – 150 counters

set up at all bus stations –

reservation, current tickets

Ticketing convenience – Seat

confirmation and charging of

correct fare

Over The Counter Smart

Cards – SBI

•upto Rs. 1000/-

•cashless travel on buses

•multiple usage by bearer

•Discount 10%

Smart Card MST – 1st in Country

Combo Smart Cards for MST (Monthly Seasons Ticket) – cash less travel and shopping

Discounts on MST Cards –MST Cards – routes upto 100 kms, discount 40%

Student MST Cards –routes upto 60 kms, discount 60%

Smart Card Open Ended Passes – 1st in Country

Open Ended Travel Cards –

Travel as you like – any bus,

any distance, any day till

value available in card

Open Ended Passes –20%

discount on issue & topup

Card Value 500 1000 1500 2000 2500

Travel Value 600 1200 1800 2400 3000

Topup – in denominations of Rs. 100 with a travel value of Rs. 120

Variety of Smart Cards“

”

RFiD – for Travel

Swipe - Shopping

MST – Saral

Discount – 40%

MST – Student

Discount – 60%

Open Ended

Discount – 20%

Over the Counter

Discount – 10%

COUNTER BOOKING & SMART CARDSBefore

• No counter booking for 25 years –

reconciliation problems

• Cardboard Cards used for MST – manual

application and issue mechanism

• AG observations and PUC para in MST –

based on irregualrities in issue / realisation

of amount

• Common Mobility Card not possible until

card is ETM readable

• Multipurpose cards not possible

After

• Owned servers & application software

• Smart Cards issued by Banks (ICICI, SBI,

etc.) at no cost – registration charge to

UPSRTC

• Cards multipurpose – shopping & travel

• Revenue advance and passenger captive till

value in card – integration with DMRC, DTC,

IRCTC

•Cards in circulation – over 1.60 lacs•Registration revenue earned – over Rs. 0.80 crs

Electronic Conductor Ticket Booking

Manual Ticketing Replaced – Handheld Electronic Ticketing Machine provided for all buses

•Clear printed tickets

•Date, time and value printed

GPRS ETMs

10

Before

• Offline ETMs needed replacement -

investment Rs. 20 crs

• AG observations & PUC Para – central

servers, network and online ETMs - data

security

• Regions reported upto 10% increase in

revenue on use of ETM against manual

waybill

• Waybill washing - pilferage

• Cutting / overwriting avg. 50/- /depot/day

• Bagwise to DVR – 20 persons /2shift/day

After

• Owned application software, GPRS ETMs,

Simcards

• Central servers at DC Mumbai and DR at

Bangalore - data secure

• No cutting / over writing revenue leakage

• Bagwise to DVR – 8 persons /2shift/day

• Minimum 1% increase in revenue in ease of

accounting / pilferage control

• Has RFiD card readers to make multi

purpose Common mobility card useable

CASHLESS ECONOMY -

ePayments

Cashless Transactions

CURRENT SALES

93% to 95% sales are cash – tickets sold by conductors on board.

Cash Sales – Current Tickets On Board

• A major part 92.5% is cash ticket sales on board

• Cashless Alternatives

• Smart Cards - tested option and accepted by passengers

Over the counter by SBI - limited KYC, no photo id, issued over the

counter and works like cash for bearer, range 100 to 2000, registration

30/-, top-up in multiples of 100/-, discount 10%

MST by ICICI - limited KYC, photo id, issued in 25 - 45 days and

works like combo card with travel wallet in RFiD & GPR in swipe

card, registration 50/-, top-up for route based travel value, discount 36

trips payment for 60 trips journey per month (1 up & 1 down per day)

Open Ended Card by ICICI - limited KYC, photo id, issued in 25 - 45

days and works like combo card with travel wallet in RFiD & GPR in

swipe card, registration 50/-, range 500/- to 2500/-, top-up in multiples

of Rs. 100/-, discount 15% rounded in next Rs. 100/-

Steps for Card based Current Tickets On BoardEASY AVAILABILITY

Both SBI & ICICI to issue OTC Cards

photo id or Aadhar declaration a must

no discount

counters set up & manned by bank at all bus stations

space / power connection by UPSRTC

cards denomination 100/- to 2000/-

top-up multiples of 100/-

amount to be collected by bank

option to apply for photo-id MST / Open Ended Card for availing discounts

ADVISORY TO PASSENGERS

Either carry exact change in admissible currency for cash ticket

Or

buy a OTC Card from bank counter no problem of change

ADVISORY TO CONDUCTORS

ensure RFiD reader of ETM is working at receipt

familiar with using card for ticketing

familiar with redundancy if ETM fails en-route

mTicket & mPayments - Wallets

Mobile Wallet - PayTM, FreeCharge, MobiQuik, etc.

CHALLENGES

Payments made from phone to phone

Confirmation on payment required realtime in ETM

Major changes required in frontend (ETM) & backend (application)

PoC can be done based on proposal

PoC in Navi Mumbai for mobile based current ticketing - proposal sent to GM

Commercial for consideration.

QR Code based ticketing & payment through mWallet could also be tested.

CARDS ONLY TICKETING & UNDERWRITING

FUTURISTIC OPTION

Introduce

deep discount "Single Use Cards" for single journey

multiple use "Day Boarding Pass" for multiple journeys

on Ordinary Buses Only.

Only Open Ended Cards can be used on All Categories of buses.

Lohia buses to have card based ticketing ONLY

BPL cards funded by Govt. schemes

APL cards paid by users

The card company underwrites the daily ticket sales @ Rs. 11 crs and the entire

value of daily sales is credited to them

The card company makes a daily advance remittance of Rs. 11 crs to UPSRTC.

OFFER BY SI - CAN ALSO BE OFFERED TO LEADING BANKERS