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Untangle The Mess In Your
Team’s Process prepared for
FITC Toronto 2015
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I worked at a total of
17 studios
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What’s The Problem?
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When you're small, a process can live
in your head. (But how does that translate to 10, 20, 50, even 100 people?)
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If you're running the business/team, you CANNOT keep the
process in your head. (You won’t get anything done to
focus on growing your business/team!)
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Why Follow A Process?
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Defines the roles of your team
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Defines what is to be expected
of each role
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Defines how work gets done
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Develops a work ethic
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Helps establish a culture
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Keeps You DRY!!!!!
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Don’t Repeat Yourself
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We Can Learn From Other Industries
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Where Do We Start?
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Do a few bitch sessions.
(Get some 6packs, gather the team or segments of the team, and talk)
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Don’t Do It All In The Same Day Or Week.
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Session #1: Write down everything
going wrong. (Rip that fucking bandaid off!!!)
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Session #2: Write down everything
that is going right.(NOT what is going wrong)
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Session #3: Write down everything you'd like to see working better.
(In a perfect world we should…)
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Plan The Process!
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Document EVERYTHING
you can. (Edit Shit Later)
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Include the input of the whole team
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Define some tools but give
some freedom.
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Designate a process leader
(steward of the process)
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Write It All In a Wiki or Docs
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Define Checklists (When Appropriate)
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So What Processes Should
You Define?
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Production Process
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Technology Process
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Client Services Process
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Leadership & Management
Process
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Marketing Process
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New Business & Sales Process
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Share The Process!
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Internally, build an Intranet.
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Externally, build a Client Portal.
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Have a new employee
orientation process!
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Evolve The Process!
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Don’t worry about naysayers, but
listen to the moans and groans.
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REVIEW EVERY 6 MONTHS
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Every 5 years, trash it and start over
(The words of Rick Webb)
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Bye. [email protected]
@schutzsmith