AutoCOLLECT™ Debt Collection Service is a combination of technology, sophisticated collection techniques, experienced collectors, user-friendly communication systems, and progressive motivation tools. Our processes and our people are proven to generate greater returns – clients routinely see results 30% greater than in-house and competitor services. Features • Customer Service – toll-free, 24/7, integrated voice response, bilingual services • Payment Handling – Web and Interactive Voice Response (IVR) payment acceptance, credit cards, checks, mail-ins, walk-ins, Western Union, Web, cash • Notice Transmission – standard three notices, including return envelopes • Collection Tools – bankruptcy handling, tax refund intercept, credit bureau, registration suspension, booting and towing • Accounting scoring, license suspensions, warrants, predictive dialer, outbound calling, dialing campaigns, automated messaging • Multiple external consumer databases • Collection Reporting – full gamut of standard and customized reports available • Credit Bureau Reporting Large Range of Reporting Capabilities • Issuance Reports, provides qualitative data summaries of citation activity for officers and a select period of time • Processing reports, summary of financial data and citation payment activity for a month, year • Exception reports, issues a list of unpaid citations with registered owner data • Processing specialty reports, includes summary of payments by method, DMV hold requests, late fees, out-of-state payments AutoCOLLECT™ Debt Collection Service Unlock the Cash Flow from Backlogged Citations & Bring in More Payments For more information about AutoCOLLECT Services, contact a Duncan representative at (888) 993-8622 or visit DuncanSolutions.com/AutoCOLLECT. Service Offering • Outbound calling • Tax intercept • Inbound call answering • Tax offset • Aggressive skip tracing • Collection notices
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AutoCOLLECT™ Debt Collection Service is a combination of technology, sophisticated collection techniques, experienced collectors, user-friendly communication systems, and progressive motivation tools. Our processes and our people are proven to generate greater returns – clients routinely see results 30% greater than in-house and competitor services.
Managing the collection of delinquent accounts in-house is a tedious and complex task that devours resources and staff time. Outsourcing your collections to Duncan Solutions cost-effectively unlocks the cash fl ow from backlogged citations and brings in more payments faster while reducing your collection costs. Duncan offers a full complement of supplementary techniques, and all collections methods are delivered in full compliance with FDCPA rules and PCI-DSS requirements.
Tollway Collections Service
Collecting over $200 million in delinquent payments annually.
Using Duncan’s tollway collections service, we provide tools to optimize revenue recovery commencing early in the process and through an extended violation account lifecycle.
» Specialized dedicated solely to license-plate based violation collection and related services
» Unparalleled ability to obtain DMV Registered Owner information
» Provide comprehensive, results-oriented delinquent collection services to more than 100 government clients nationwide
Partner with Duncan Solutions to collect unpaid tolls and work to build future compliance.
Visit DuncanSolutions.com for more information.AutoPROCESS™ Citation Processing Service
Duncan’s AutoPROCESS Service is user-friendly, robust, secure and fully hosted by Duncan. As a consultive partner, Duncan assists clients in defi ning the technical and business requirements for future improvements to parking operations.
Visit DuncanSolutions.com/AutoPROCESS for more information.