Unleash Small Business Potential Sustainability and Growth JOSE V. ALCEDO, P.E., M.B.A. BUSINESS PROCESS IMPROVEMENT CONSULTANT
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Unleash Small Business
PotentialSustainability and Growth
JOSE V. ALCEDO, P.E., M.B.A.BUSINESS PROCESS IMPROVEMENT CONSULTANT
▪ Customer Service
▪ Price Advantage
▪ Quality Excellence
▪ Product Performance
▪ Continuous Improvement
Core Competency
Presentation Goal
CANI Technology
Philosophy Methodology Tools
CANI (Constant and Never-ending Improvement)
Philosophy
Deming’s System
of Profound Knowledge
▪Appreciation of a System
▪Theory of Knowledge
▪Knowledge of Variation
▪Knowledge of Psychology
Systems Approach
Interdependent Parts
Goal is to Optimize the
System
Optimizing a Part causes Problems
Knowledge of Variation
Processes, Materials,
People
Drives
Transformation
Manufacturing System
Prod’n
Pkg
Dist’nRetail
R&D
Organizational Structure System
Management
ManagementEmployees
Employees
Traditional World Class
Gap Analysis
Current
State
Future
State
Current State(SWOT)
Quality
Price
Competition
Market
Supply
Future State(Deliverables)
Quality
Price
Competition
Market
Supply
STRATEGY
Improve Business Process and System
Application
Self Improvement
Organizations
Academia
Businesses
Methodology
Lean Operation
Six Sigma Quality
Lean Operation
Streamlining Processes
Minimising Waste
Reducing Cycle Time
Six Sigma Quality
▪Product or Service
▪Delights
Customers’
Expectations
Process Capability 3.4 Defects Per Million Opportunities
TOOLS
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