University of Adelaide Service Excellence Library Discharge & Re-Shelving Initiative Mr. Paul Wilkins Deputy Librarian Barr Smith Library
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University of AdelaideService Excellence
Library Discharge & Re-Shelving Initiative
Mr. Paul WilkinsDeputy Librarian
Barr Smith Library
University of AdelaideService Excellence
What is it about?
University of AdelaideService Excellence
What did we find?
On Shelves in Collection
Sort SortScanTransport
File/Shelve Transport
Transport
File/Shelve Transport File/Shelve
Percentage after 24 hoursTotal Sample is 103
26%
56%
1% 1%
16%
0%
10%
20%
30%
40%
50%
60%
Shelves (S) Re-ShelvingBay (R)
DischargeRoom (D)
On Loan (L) Unknow n (U)
Category
Co
un
t
Percentage after 48 hoursTotal Sample is 103
66%
23%
0% 3%8%
0%
10%
20%
30%
40%
50%
60%
70%
Shelves (S) Re-ShelvingBay (R)
DischargeRoom (D)
On Loan (L) Unknow n (U)
Category
Cou
nt
University of AdelaideService Excellence
What are we going to do?Physical Layout Rostering Simplified Process
Lending & Document
Delivery Librarian HE08
Services Supervisor HE05
Loans Supervisor HE04
Collection Maintenance
Supervisor HE04
Lending Services Assistant HE03
Lending Services Supervisor HE04 x 0.6
Document Delivery Supervisor
HE04
Reserve & Multimedia
Supervisor HE04
Document Delivery Assistant HE03
General Library Assistants
HE02 x 2.5 FTE
FTE Pool
High Level Process Step
Touch Points Redn in Touch Points (%)
Pick up/Put Down
2.5 - 62%
Sort 3 - 25%
Step/Walk/Lift 2 - 60%
Scan 1 no change
Wait 3 - 50%
TOTAL 11.5 - 49%
FTE Pool
FTE Pool
FTE Pool
University of AdelaideService Excellence
Operation Outcome
On Shelves in Collection
Sort
ScanTransport File/ShelveTransport
University of AdelaideService Excellence
Expected Benefits
Count after 24 hoursTotal Sample is 103
92.7
7.3 2 1 00
102030405060708090
100
Shelves (S) Re-ShelvingBay (R)
DischargeRoom (D)
On Loan (L) Unknow n (U)
Category
Co
un
t
Count after 48 hoursTotal Sample is 103
103
0 0 0 00
20
40
60
80
100
120
Shelves (S) Re-ShelvingBay (R)
DischargeRoom (D)
On Loan (L) Unknow n (U)
Category
Co
un
t
Count after 24 hoursTotal Sample is 103
92.7
7.3 2 1 00
102030405060708090
100
Shelves (S) Re-ShelvingBay (R)
DischargeRoom (D)
On Loan (L) Unknow n (U)
Category
Co
un
t
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