University Lecture on Maintenance Strategies & The Latest Trends in Facilities Management

Developing a Maintenance Strategy&

The Latest Trends in Facilities Management

Author: Mark WhittakerDate: Tuesday 1st November 2016

1. The FM Marketplace

2. Developing a FM Strategy

3. Maintenance Strategies

4. Commercial Modelling

5. Procurement

6. Current Trends

7. Questions and Answers.

Lecture Content

To start ….a question about YOUHow many of you have a firm idea what career path you wish to take, post graduation?

My Career Path

My Path into FM

1. The FM Marketplace

What is Facilities Management?

“Facilities management encompasses multi-disciplinary activities within the built environment and the management of their impact upon people and the workplace.

On a day-to day level, effective facilities management provides a safe and efficient working environment, which is essential to the performance of any business – whatever its size and scope.”

The basics

What is at the core of Facilities Management?

A profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating

People PlaceProcess Technology

People

Process

Technology

Place

What is Facilities Management?

“The management of buildings, physical plant and services.

The services are sometimes considered to be divided into ‘hard services’ and ‘soft services’:

Hard services includes such things as ensuring that a building's air conditioning is operating efficiently, reliably, safely and legally.

Soft services includes such things as ensuring that the building is cleaned properly and regularly or monitoring the performance of contractors.

The basics

http://fmguru.co.uk/cmsfiles/articles/What%20FMs%20Do%20July%2012.jpg

What do FM’s do?

Current UKFM - Growing Up

Who are the major UK FM players?

“The facilities management (FM) market is predicted to rise £10.7bn to £117bn by 2017, from a 2012 value of £106.3bn”

“The continued trend towards outsourcing is expected to ensure future growth opportunities for facilities management companies, with bundled services and integrated solutions, in particular showing the strongest growth potential.

However, increased price competition, and with clients adopting a “more for less” attitude, can be expected to restrict a stronger value development

Current Market Size

“Mintel's Facilities Management UK 2014 report projects a bright future for the industry, with growth in demand forecast for the next five years”

Current Market Size

What is FM to an organisation?

or

2. Developing a FM Strategy

How do you go about developing a FM strategy?

Question

Two routes:

or

Devising a Strategy

Understand Business Need

Key Factor

Devising a Strategy

Any strategy must contain:

Goals/Objectives Measurement Criteria Defined Targets Review/ Evolution & Communication Process Identify key stakeholders & responsibilities

3. Maintenance strategies – the options

Why maintain & not run to fail?

Why Maintain?

Statutory Requirement

Prevention

Protection

Resale Value

Commercial Modeling

Reactive Costs

Planned Maintenance Costs

Planned Maintenance Strategy

Develop a PPM Strategy

Based on:

Statutory compliance

Age & condition of assets

Manufacturers recommendations

Criticality of assets

Environment they operate in

Future capital expenditure plans

Measuring Success of Reactive Maintenance

Define & Communicate Priorities, with scenarios

Attendance Times KPIs

Completion Time KPIs

First Time Fix Rates KPI Targets

Back to back supply chain agreements

Trends Analysis

Role of Facilities Management as key support function (is thus understood within the business?).

Budgets available

Criticality of environment to core business

Business Contingency Planning

Assessing need: end user feedback & involvement in planning

Ongoing Role (Post Occupancy Evaluation)

Other Key Factors

4. Commercial Modelling

Commercial Models

Decision Drivers

In developing a FM strategy how can you mitigate risk?

Question

Mitigate Risk

Procure FM partners carefully:

Check for robust Health & Safety, Quality & Environmental Policies & Procedures

Review Accreditations and Accident Records

Review relevant Experience

Do they understand the importance of the environment to your company?

Are they culturally aligned?

Robust & aligned supply chain?

Commercial Models

The choices:

Lump sum planned vs. reactive chargeable

Part comprehensive

Fully comprehensive

Finally, Key Considerations

? Space Utilisation Measurements?

? Maintenance Strategies aimed to minimise disruption to core business function?

? Critical Spares on site?

? Frequency of attendance on site?

? Ongoing customer evaluation?

? Forum to understand & adopt industry best practice?

Critical Environment Examples

5. Procurement

Avoid a race to the bottom on price

Priorities in procurement of FM

Understanding business need

Operational input

Level playing field for tenderers

Cost certainty

Non-price considerations

Track Record/Capability

6. Current Trends

(i) Mergers & Acquisitions

(ii) Integrated FM

(iii) ‘BIG’ Data & Technology

(iv) Workplace Productivity

(v) Transparency

And Finally……Do keep in touch

@Whitbags http://whitbagsinfm.wordpress.com

7. Questions & Answers