United Nations Development Programme – Bratislava Regional Centre (Europe & CIS WaterWiki ‘ict4km’ in stages Advancing Knowledge Management through web.

United Nations Development ProgrammeUnited Nations Development Programme – – Bratislava Regional Centre Bratislava Regional Centre (Europe & CIS(Europe & CIS

WaterWikiWaterWiki‘ict4km’‘ict4km’ in stages in stages

Advancing Advancing Knowledge Management Knowledge Management

through web 2.0through web 2.0

Juerg Staudenmann Juerg Staudenmann Water Governance Advisor / CoP-FacilitatorWater Governance Advisor / CoP-Facilitator

web4dev – Nairobi – 27-30 November 2007web4dev – Nairobi – 27-30 November 2007

web4dev - Nairobi, 27-30 Nov 0722United Nations Development ProgrammeUnited Nations Development ProgrammeBratislava Regional Centre – Europe & CISBratislava Regional Centre – Europe & CIS

Overview Overview

The Startup-phase (2005): The Startup-phase (2005): – How it all started How it all started – What’s a “Wiki” – Anarchy as key to KM? What’s a “Wiki” – Anarchy as key to KM?

The Pilot Phase (2006/07): The Pilot Phase (2006/07): – From basic to advanced info & functions From basic to advanced info & functions

The Contemplation Phase (2007): The Contemplation Phase (2007): – Community-reactions & reflections on Community-reactions & reflections on

WaterWiki 1WaterWiki 1– The vision for WaterWiki 2.0 The vision for WaterWiki 2.0

The future approach and next steps The future approach and next steps – The “ict4km”-approachThe “ict4km”-approach


How it all started How it all started

New post – new advisor – no info New post – new advisor – no info The need: collect and systematically The need: collect and systematically document the situation on “Water document the situation on “Water Governance” in Europe & CIS Governance” in Europe & CIS The idea: On-line Info collection & interactive The idea: On-line Info collection & interactive Knowledge Map to: Knowledge Map to: – Allow everyone to profit from this info-base Allow everyone to profit from this info-base – Allow colleagues to update and share more info Allow colleagues to update and share more info – Avoid that colleagues in similar situations must go Avoid that colleagues in similar situations must go

the same way… the same way… September 05: The birth of WaterWiki September 05: The birth of WaterWiki – Decision to try a Wiki – the first one in UN(DP) Decision to try a Wiki – the first one in UN(DP) – Zero budget – 100% commitment plus 2 interns Zero budget – 100% commitment plus 2 interns – Starting “bottom-up”: simply put all gathered info Starting “bottom-up”: simply put all gathered info

online and “see what’s coming out of it” … online and “see what’s coming out of it” …


What’s a “Wiki”? What’s a “Wiki”?

Easy-to-use, non-hierarchical, simple-structure Easy-to-use, non-hierarchical, simple-structure – most famous wiki: Wikipedia (“most famous wiki: Wikipedia (“Capturing the world’s Capturing the world’s

knowledgeknowledge”) ”)

Underpinning philosophy: Underpinning philosophy: – Anyone (?) can add, edit, delete anything Anyone (?) can add, edit, delete anything – No given structure / hierarchyNo given structure / hierarchy– Every edit can be undone (“History”- and “rollback”-functions) Every edit can be undone (“History”- and “rollback”-functions) – Motivation AND quality control through peer (critical mass Motivation AND quality control through peer (critical mass

needed?) needed?)

““Social software” (?) Social software” (?) – Supports on-line collaboration & real-time editing of joint Supports on-line collaboration & real-time editing of joint

‘oeuvres’ ‘oeuvres’ – Democratic: Consensus-driven, majority-minority balance, Democratic: Consensus-driven, majority-minority balance,

accessible to all and everyone (with web-access)accessible to all and everyone (with web-access)

-> Is ANARCHY (no rules, no molds, no musts) -> Is ANARCHY (no rules, no molds, no musts) the key to knowledge managementthe key to knowledge management? …? …


The Startup Phase (2005/06)The Startup Phase (2005/06)

““WaterWiki 0WaterWiki 0” Sep 05 – mid 06: ” Sep 05 – mid 06: – Systematic documentation of all projects, Systematic documentation of all projects,

contacts, reports, organizations, … contacts, reports, organizations, … – Introducing the new “Introducing the new “Knowledge Platform and Knowledge Platform and

On-line Collaboration Tool for Water Practitioners On-line Collaboration Tool for Water Practitioners and Experts in Europe & CISand Experts in Europe & CIS” and ” and

– Staring up a new “Community of Practice” (CoP) Staring up a new “Community of Practice” (CoP) – ZERO BUDGET ZERO BUDGET Approach: Keeping it all simple! Approach: Keeping it all simple!

(( as not to overwhelm the young community ) as not to overwhelm the young community ) – MediaWiki with slimed navigation & MediaWiki with slimed navigation &

functionalities functionalities – Main page with interactive map, “Resources” Main page with interactive map, “Resources”

pages and country-pages as entry-points pages and country-pages as entry-points – New-page-templates suggest “info-fields” (New-page-templates suggest “info-fields” (

chapter headings) chapter headings)


WaterWiki 1 – Main page with Map WaterWiki 1 – Main page with Map ((linklink))

Interactive” map with country highlights

Simplified navigation and “look & feel”


WaterWiki 1 – Simplified editingWaterWiki 1 – Simplified editing

Simplified editing toolbox (only the necessary)


The Pilot Phase (2006/07) The Pilot Phase (2006/07)

Expanding the documentation: Expanding the documentation: – Types of “Resources”: Types of “Resources”: ReportsReports , Legal docs & conventions, , Legal docs & conventions,

““Other ResourcesOther Resources ” (networks, partnerships & initiative) ” (networks, partnerships & initiative) – ““CoP-Members (CoP-Members (Who's-Who in Who's-Who in rbec-waterrbec-water) and “) and “ContactsContacts ” ” – ““ConceptsConcepts (Short Definitions, Glossary/Abbreviations) (Short Definitions, Glossary/Abbreviations) ” ”

(short definitions and description)(short definitions and description)– Non-UNDP projects and activities (see e.g. Kyrgyzstan-Non-UNDP projects and activities (see e.g. Kyrgyzstan-

projects) projects)

Expanding fields and functionalities Expanding fields and functionalities – Migrating CoP-member profiles to “user-pages” Migrating CoP-member profiles to “user-pages” – ““Transclusions”: e.g. Description and project-lessons Transclusions”: e.g. Description and project-lessons

display in country pages (see e.g. Kyrgyzstan-projects) display in country pages (see e.g. Kyrgyzstan-projects)

Capturing the KM-Experience itself:Capturing the KM-Experience itself:– WaterWiki Toolkit WaterWiki Toolkit – E-Moderation Tips and tools E-Moderation Tips and tools


WaterWiki 1 – Types of “resources” WaterWiki 1 – Types of “resources” ((linklink))

More than Reports

Info and References

REAL knowledge

“workspaces” and other KM


WaterWiki 1 – Transclusions WaterWiki 1 – Transclusions

Transclusions: Displaying selected content from another page


The Pilot Phase (2006/07) [cont.] The Pilot Phase (2006/07) [cont.]

Soon realized: Soon realized: – Need additional elements & entry-pages, e.g. “river Need additional elements & entry-pages, e.g. “river

basins”, CoP-members & contacts, web-networks, .. basins”, CoP-members & contacts, web-networks, .. – Still “longing for REAL knowledge and experience”, Still “longing for REAL knowledge and experience”,

not just “static facts” not just “static facts” – Still limited external contributions & interaction Still limited external contributions & interaction

Starting withStarting with– ““How-to..”’s How-to..”’s – ““Must-Read”’s Must-Read”’s – WorkspacesWorkspaces

Expanding the use / application of WaterWiki Expanding the use / application of WaterWiki (information): (information): – www.waterfair.orgwww.waterfair.org (Nov 06): using WaterWiki for the “ (Nov 06): using WaterWiki for the “

Experience Write-upsExperience Write-ups” (case studies) ” (case studies) RESULTRESULT: 30-40 new WaterWiki-User : 30-40 new WaterWiki-User


WaterWiki 1 – Experience Write-ups for WaterWiki 1 – Experience Write-ups for the the Virtual Knowledge-Fair on Water Virtual Knowledge-Fair on Water

2006 (link)2006 (link)


The Contemplation Phase (2007): The Contemplation Phase (2007): Client Survey & “wiki4it” Client Survey & “wiki4it” Master Thesis (Anna Maron)Master Thesis (Anna Maron)Use & usability: Use & usability:

– Most practitioners have used WaterWiki in the Most practitioners have used WaterWiki in the past as info-base (yet the majority as “lurkers”) past as info-base (yet the majority as “lurkers”)

– EncouragingEncouraging: WaterWiki is rather used for sharing : WaterWiki is rather used for sharing experiences than for storing info (docs, reports, experiences than for storing info (docs, reports, etc) etc)

– WaterWiki and the Wiki-Technology is seen as WaterWiki and the Wiki-Technology is seen as easy to use; people also like the “look and feel”; easy to use; people also like the “look and feel”;

Main functions & role of WaterWiki: Main functions & role of WaterWiki: – Greatly improved access to information and Greatly improved access to information and

knowledge on water and in the region ("Our own knowledge on water and in the region ("Our own little Britannica“)little Britannica“)

– ““To stay connected to other practitioners” / Feel To stay connected to other practitioners” / Feel as ONE CoP (“togetherness”) as ONE CoP (“togetherness”)

– Learning and awareness raising (Water Learning and awareness raising (Water Governance per se) Governance per se)


The Contemplation Phase (2007) [cont.] The Contemplation Phase (2007) [cont.] Client Survey & “wiki4it” Client Survey & “wiki4it” Master Thesis (Anna Maron)Master Thesis (Anna Maron)Challenges: Challenges:

– Main barriers for (pro-)active contributions: Main barriers for (pro-)active contributions: ““Limited time” (general for KM) / involved in too many (other) Limited time” (general for KM) / involved in too many (other) CoP’s CoP’s

Lack of water-related projects/activities Lack of water-related projects/activities

NOTNOT: too difficult / don’t know how / where to seek or share : too difficult / don’t know how / where to seek or share knowledgeknowledge

– Lots of (good) info, but not easy to find, nor Lots of (good) info, but not easy to find, nor “presented” adequately “presented” adequately

– Practitioners use/need (also) other resource pages Practitioners use/need (also) other resource pages for their work for their work

– No spontaneous sharing, mostly based on requests No spontaneous sharing, mostly based on requests to post information to post information

– WaterWiki has only made limited contribution to WaterWiki has only made limited contribution to most CoP-members’ daily work most CoP-members’ daily work


WaterWiki 1 – findings & analysisWaterWiki 1 – findings & analysis

After 3 years of no-budget & spare-After 3 years of no-budget & spare-time management and feeding (mostly time management and feeding (mostly by the Regional Water Advisor), by the Regional Water Advisor), became an “became an “organically grown chaosorganically grown chaos”: ”: That’s basically in line with the ‘Wiki-That’s basically in line with the ‘Wiki-

Philosophy’, Philosophy’, but but to to findfind applicable applicable knowledge easier and faster, it’s lacking: knowledge easier and faster, it’s lacking:

(a bit more) structure / orientation (a bit more) structure / orientation advanced tagging; advanced tagging; automated listings automated listings navigational aid navigational aid different “exploring mechanisms” / different “exploring mechanisms” / portals / meta-p;ages portals / meta-p;ages Need to combine with additional features (e.g. link to e-Need to combine with additional features (e.g. link to e-mail or blogs for spontaneous sharing of knowledge…) mail or blogs for spontaneous sharing of knowledge…)


WaterWiki 1 –findings & analysis WaterWiki 1 –findings & analysis [cont.] [cont.]

To spur more knowledge sharing and To spur more knowledge sharing and codification from the CoP: codification from the CoP: – Not focus so much/only on codification and Not focus so much/only on codification and

information storage (static), but rather on information storage (static), but rather on collaboration, interaction, and collaboration, interaction, and communicationcommunication (= dynamic and joint (= dynamic and joint knowledgeknowledge creation) creation)

– Orientation and support: Where to add my Orientation and support: Where to add my knowledge? How to start a new article? knowledge? How to start a new article? What to focus on? Whom to work with? What to focus on? Whom to work with?

– Overcome the language barriers Overcome the language barriers – other..? other..?


WaterWiki 1 – findings & analysis WaterWiki 1 – findings & analysis [cont.][cont.]

What’s lacking for “willing knowledge-What’s lacking for “willing knowledge-sharers”: sharers”: – Indication that shared knowledge & experience Indication that shared knowledge & experience

is is actually usedactually used by other practitioners by other practitioners – Inherent incentives: Inherent incentives:

It’s not attractive enough and/or perceived as THE place to It’s not attractive enough and/or perceived as THE place to find (and share) knowledge on water in Europe & CIS find (and share) knowledge on water in Europe & CIS

A WaterWiki “Being the club”-feeling A WaterWiki “Being the club”-feeling

Recognition and visibility (appreciate authors, “newest Recognition and visibility (appreciate authors, “newest articles”, etc.) articles”, etc.)

““Healthy competition” – “top content” Healthy competition” – “top content”

– External incentives: External incentives: UN(DP) work-flow (push & pull) UN(DP) work-flow (push & pull)

knowledge acknowledged as “public good” knowledge acknowledged as “public good”

… … ? ?


WaterWiki 2.0 WaterWiki 2.0 – the vision– the visionShould be THE “on-stop shop” for water Should be THE “on-stop shop” for water practitioners, not just another platform practitioners, not just another platform – Focus on meta-data where connected is missing (still) Focus on meta-data where connected is missing (still)

“my pages”-functions ? “my pages”-functions ? – Better cross-linking and –use of uploaded info (e.g. from Better cross-linking and –use of uploaded info (e.g. from

WaterFair) WaterFair) – Challenge: How/who to keep content updated (central Challenge: How/who to keep content updated (central

“knowledge farmers” vs. the CoP) “knowledge farmers” vs. the CoP)

Needs to stay easy to handle, yet with additional Needs to stay easy to handle, yet with additional (useful) functionalities: (useful) functionalities: – WYSIWYG | “Add new page” | Upload File | print/send this WYSIWYG | “Add new page” | Upload File | print/send this – Alerts / easy-to-use monitoring & “Activity” indications (e.g. Alerts / easy-to-use monitoring & “Activity” indications (e.g.

that my uploaded knowledge is used by others; users; ..) / that my uploaded knowledge is used by others; users; ..) / Email link-up Email link-up

Increased attractiveness = Increased attractiveness = – professionalism: Additional useful functionalities (RSS; Video professionalism: Additional useful functionalities (RSS; Video

/ YouTube; blog…?) / YouTube; blog…?) – PLUS PLUS “sexiness”: Look and feel “sexiness”: Look and feel – PLUS PLUS fun to use: bring back in fun to use: bring back in random pagerandom page & other & other “non-“non-

priority” functionalitiespriority” functionalities

Move to

a more profess

ional leve

l

Move to

a more profess

ional leve

l

Funds needed !!

Funds needed !!


The new “ict4km – Approach” The new “ict4km – Approach”

““it4km”it4km”: ICT-tools for Knowledge Management : ICT-tools for Knowledge Management Basic principles: Basic principles: – Different tools are best at different tasks Different tools are best at different tasks use each use each

tool for what it is best at (SKYPE, Google maps, …) tool for what it is best at (SKYPE, Google maps, …) – As functional AND as slim as possible (e.g. Google As functional AND as slim as possible (e.g. Google

Search) Search) – Be obvious! Be obvious! Every-day-example: Every-day-example: No need to explain No need to explain

to people what to do with a doorknob … to people what to do with a doorknob …

The main challenges: The main challenges: – Communication between different tools (Communication between different tools ( RSS) RSS) – Integration of tools/modules into ONE platform (at Integration of tools/modules into ONE platform (at

least to be felt by the users as ONE least to be felt by the users as ONE platform/environment) platform/environment)

– Compatibility with office software (MS, tailored CMS) Compatibility with office software (MS, tailored CMS)


The “it4km – Approach”The “it4km – Approach” [cont.] [cont.]

““it4km”it4km”: IT-tools for Knowledge : IT-tools for Knowledge Management Management

The approach: The approach: 1.1. Determine/prioritize actual CoP-needs and Determine/prioritize actual CoP-needs and

specify the “tasks” to be covered (blogging, specify the “tasks” to be covered (blogging, group-Email/archive functions, user group-Email/archive functions, user network, Wiki-type or white board, CMS, network, Wiki-type or white board, CMS, etc.) etc.)

2.2. Choose from existing (open-source) Choose from existing (open-source) solutions the best “modules” for each task solutions the best “modules” for each task based on performance & compatibility based on performance & compatibility

3.3. Stitch them together – both functionally and Stitch them together – both functionally and making them “look and feel” as one making them “look and feel” as one platform platform


CMS (Content Management System)

DocumentsEvents / calendarArticlesBooks

Public siteIntranet

Project-oriented modulesCalendarDocumentsPublicationsMail groupForumMaps

Documents-oriented workspace modules

DashboardWiki

CMS docs

Workspace library

@UNDP.ORG

NON-UNDP users

ONECommunit

y Workspace

Forum Discussion group

Chat Blogs WikiDashboardSocial networking

(who-is-who)

Web 2.0 applications / functions / modules:

Wiki

INTERFACE


The Way forward for The Way forward for WaterWiki WaterWiki 2.02.0

The “it4km”-concept applied: The “it4km”-concept applied: Use WaterWiki for what it is best: as Use WaterWiki for what it is best: as Wiki !! Wiki !! – Keep info, increase knowledge & experience Keep info, increase knowledge & experience – Focus on collaborative writing / publishing Focus on collaborative writing / publishing – Outsource non-Wiki functions Outsource non-Wiki functions – Upgrade functionalities, increase incentives (and Upgrade functionalities, increase incentives (and

fun!) fun!) Remaining questions: Remaining questions: – Stick with MediaWiki? Is it the right/best platform?Stick with MediaWiki? Is it the right/best platform?– What other tools integrate with it (best)? What other tools integrate with it (best)? – Which in fact ARE wiki-functions, which rather Which in fact ARE wiki-functions, which rather

not? not? (for instance: user-management?) (for instance: user-management?)

– How to satisfy How to satisfy different different user-needs and user-needs and behaviors / collaboration-characteristics / behaviors / collaboration-characteristics / preferences at the same time? preferences at the same time?


WaterWiki 2.0 – Upgrading to newest WaterWiki 2.0 – Upgrading to newest MediaWiki version (1.11)MediaWiki version (1.11)

More (and more mature) functions (printable More (and more mature) functions (printable / related changes / fixed bugs / … ) / related changes / fixed bugs / … ) New extension possibilities, e.g.: New extension possibilities, e.g.: – Rating (1-5) and feedback system (report a Rating (1-5) and feedback system (report a

problem / send your suggestion) problem / send your suggestion) – Tag-cloud & “advanced category-structure” (e.g. Tag-cloud & “advanced category-structure” (e.g.

publications = reports & books & periodicals & publications = reports & books & periodicals & …) …)

– Revised interface/tools for editing: WYSYWIG (?); Revised interface/tools for editing: WYSYWIG (?); “add new article”- and file-upload-functions; “add new article”- and file-upload-functions; ”tool-box” (incl. links to MediaWiki) ”tool-box” (incl. links to MediaWiki)

– Google maps Google maps – Many more to chose from … Many more to chose from … Challenge: Full integration with UN(DP) web-Challenge: Full integration with UN(DP) web-servers, CMS, tools and applications (e.g. servers, CMS, tools and applications (e.g. ‘ATLAS’)‘ATLAS’)


WaterWiki 2.0 – New extensions WaterWiki 2.0 – New extensions

RATE IT!

Using templates for easier navigation & orientation


WaterWiki 2.0 WaterWiki 2.0 – revised – revised structurestructure

Better navigation & exploring mechanisms Better navigation & exploring mechanisms – 1) Resources; 2) Find knowledge; 3) Contribute 1) Resources; 2) Find knowledge; 3) Contribute

knowledge; 4) Tools knowledge; 4) Tools – ““Top content” Top content”

Improved description / orientation / Improved description / orientation / support pages & functions” (low-cost: refer support pages & functions” (low-cost: refer to Wikipedia…) to Wikipedia…)

Better cross-linking and –reference Better cross-linking and –reference

Additional info/knowledge types: events / Additional info/knowledge types: events / …? …?


WaterWiki 2.0 WaterWiki 2.0 – additional – additional functionalitiesfunctionalities

Automated news-feeds (using RSS-ed Automated news-feeds (using RSS-ed external sites or already existing meta-external sites or already existing meta-pages) pages)

Google-Maps & geographic tagging (river Google-Maps & geographic tagging (river basins / projects / people) basins / projects / people)

Integration with other “web 2.0”-tools: Integration with other “web 2.0”-tools: – Advanced user-management system (linked with Advanced user-management system (linked with

Wiki-User functions) Wiki-User functions) – Blog and/or discussion-forum (interlinked with Blog and/or discussion-forum (interlinked with

group-Email and user-management and Wiki) group-Email and user-management and Wiki) – To-date communication & social networking (= To-date communication & social networking (=

SKYPE / facebook …) SKYPE / facebook …) – ……? ?


WaterWiki 2.0 – The new look WaterWiki 2.0 – The new look (link)(link)

Google-Map

Revised navigation

Making knowledge sharing easier


WaterWiki 2.0 – WaterWiki 2.0 – New Content-New Content-ApproachApproach

Using WaterWiki as interactive publishing-Using WaterWiki as interactive publishing-platform, platform, for instancefor instance: :

1.1. UNECE’s First River Basin AssessmentUNECE’s First River Basin Assessment: New page for each : New page for each River Basin in Europe & CIS (with links to relevant projects, River Basin in Europe & CIS (with links to relevant projects, reports, contacts, articles, … reports, contacts, articles, …

2.2. EC ‘Water Management Guideline’EC ‘Water Management Guideline’: New topics, articles, : New topics, articles, “How-to..?”-pages (linking also to related reports, projects, “How-to..?”-pages (linking also to related reports, projects, articles, …) articles, …)

3.3. Third Third World Water Development ReportWorld Water Development Report (UN-Water, 2009) (UN-Water, 2009)

Basic approach: Basic approach: – Inviting partners to “copy-paste” their original Inviting partners to “copy-paste” their original

publication onto WaterWiki publication onto WaterWiki – Interlink it / transclusions / … from within Interlink it / transclusions / … from within

WaterWiki WaterWiki – Allow direct editing and use discussion-functionAllow direct editing and use discussion-function– Keep clear distinction to the official/original (link to Keep clear distinction to the official/original (link to

it) it) – Ideally: Use CoP-contributions as input for an Ideally: Use CoP-contributions as input for an

update (on- or off-line) update (on- or off-line)


WaterWiki 2.0 WaterWiki 2.0 – Major open – Major open questions questions

Technical: integration with other platforms Technical: integration with other platforms – UN(DP) internal UN(DP) internal – External platforms and web 2.0 applications (facebook & External platforms and web 2.0 applications (facebook &

Co.) Co.)

Concept:Concept:– Tags vs. taxonomy? …Tags vs. taxonomy? …

Expansion: Expansion: – Geographic Geographic WaterWiki covering more regions? WaterWiki covering more regions?

OR: create sub-regional “cells” OR: create sub-regional “cells” – Scope Scope WaterWiki for more kinds of (water-) issues? WaterWiki for more kinds of (water-) issues? – Institutional Institutional WaterWiki as the UN’s water-platform, WaterWiki as the UN’s water-platform,

plus NGOs, plus …? plus NGOs, plus …? OR: Disconnect WaterWiki from the UN? OR: Disconnect WaterWiki from the UN? – Audience: Who else besides experts & practitioners Audience: Who else besides experts & practitioners – Language: Create Russian (other?) sister-pages? Language: Create Russian (other?) sister-pages?


Thank You for your attention! Thank You for your attention!

For discussion:For discussion: 1.1. What are the main (potential) What are the main (potential)

incentives for practitioners to use incentives for practitioners to use WaterWiki 2.0 … WaterWiki 2.0 …

a)a) .. as their NUMBER 1 & daily resource .. as their NUMBER 1 & daily resource b)b) .. to share .. to share their their knowledge and experience knowledge and experience

2.2. How to maximize the “meta-site” How to maximize the “meta-site” functionality of WaterWiki 2.0? functionality of WaterWiki 2.0?

““Publish” third-party materials Publish” third-party materials Elaborated (two-way?) RSS-feeds with external Elaborated (two-way?) RSS-feeds with external

sites sites More links and automated lists (internal)? More links and automated lists (internal)? Other? Other?

United Nations Development Programme – Bratislava Regional Centre (Europe & CIS WaterWiki ‘ict4km’ in stages Advancing Knowledge Management through web.

Documents

advanced info

ict4kmapproach slide

gathered info

feel slide

new knowledge platform

birth of waterwiki decision

knowledge management

new post new advisor