Name: Dept: Date: Received Training Outline - Quick Reference Guide - “DO NOT VOID” Job Aid - Departmental Refund with Instructions - Video Notes Unit 1: Credit Card Security Presentation Unit 2: Credit Card Processing Presentation Quiz: Security and Processing Post-Test Turn Outline in to Trainer for Certificate Initial Initial Your signature states that you have completed the module and have received no assistance from anyone in this process. Date Initial Initial Initial
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Unit 2: Credit Card Processing Presentation Quiz: Security and
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Name: Dept:
Date:
Received Training Outline
- Quick Reference Guide
- “DO NOT VOID” Job Aid
- Departmental Refund with Instructions
- Video Notes
Unit 1: Credit Card Security Presentation
Unit 2: Credit Card Processing Presentation
Quiz: Security and Processing Post-Test
Turn Outline in to Trainer for Certificate
Initial
Initial
Your signature states that you have completed the module and have received no assistance from anyone in this process.
Press 2 to enter the CVV2 value,or the option that applies ifno CVV2.
› Enter CVV2 Value FromCard +
› P.O./ID# (invoice #) +
› Base Amount +
› *Tip Amount +
› Street Address +
› Zip Code + Enter
Enter
Enter
Enter
Enter
Enter
Enter
Enter
Enter
NOTE:
› Press
› Swipe Card
› Server Number +
› Sale Amount +
› *Tip Amount +
› Cash Amount +
Total Correct?
› To Accept Press
› To Adjust Press
› Enter PIN + Enter
Clear
Enter
Enter
Enter
Enter
Enter
› Swipe Card
› Or Enter Acct Number +
› Exp. Date +
Card Present?
› If Yes,
› If No, and Follow
Mail/Phone Order
› Server Number +
On Manually Entered Sale Only:› V-Code★: 1 = Not Present
2 = Present 3 = Illegible4 = Absent
Press 2 to enter the CVV2 value,or the option that applies ifno CVV2.
› Enter CVV2 Value FromCard +
› Base Amount +
› *Tip Amount +
› Total Correct? + Enter
Enter
Enter
Enter
Clear
Enter
Enter
Enter
› Press
› Choose Debit, Credit or EBT
› Swipe Card Or
› Enter Acct Number +
› Exp. Date +
› Server Number +
› Refund Amount + Enter
Enter
Enter
Enter
Sale Debit RefundDebit Refund
RESTAURANT
Off-Line
MO/TO
Optional Prompts may be marked with an asterisk. Optional prompts may include: Last 4 digits if fraud control is ON, numericaddress and zip code and imprint card on manual entries and mail/phone orders, password, table ID, tip amount, and invoicenumber if those options are activated.
★CVV2 (also CVC2 and CID) codes are often requested for manually entered transactions. These codes normally appear on theback of the card as the last 3 digits on the right of the signature panel, directly below the mag stripe
Corporate, Business, and Purchasing Cards: may prompt for additional information after authorization is received, including taxamount (select option for exempt if not applicable) and customer code (enter a 1-17 digit code supplied by the customer or entera 9 if code is unknown).
Quick Reference Guide
Hypercom Optimum T4100
› Press or
› Select Prepaid Bankcard
› If Prompted, Choose Balance
› Swipe Card
Bal Inq
Func
From the HOME screen, press the button next to “Financial” to run the credit/debit application.
Gift/Loyalty
Enter
Reprint
› Press
› *Password +
Sales Correct?
› Press to Accept
› Or to Reject
Refunds Correct?
› Press to Accept
› Or to Reject
Enter
Void› Press
› Choose Last or Invoice
› If Invoice, Invoice Number +
Correct? Yes or No
› To Void Press
Enter
Enter
Void
NOTE:
Batch Review Settlement Adjust
Reports Totals Server Log-On/Off› Press + 5 +
To See Totals by Card Type:
› Press
Repeatedly Until TerminalReads “No More Totals”
To Exit Totals:
› Press
› Press + 77 +
› Server Number +
Sign On? Or Sign Off?
› Press for Yes
› Or for No
› Press to Exit
› Press
› Server Number +
› Invoice Number +
› To Adjust Press*
› Base Amount Correct?
› To Adjust Press then
Enter New Amount +
› Tip Amount Correct?
› To Adjust Press
› Enter New Tip Amount
+
› To Add Tip, Enter Tip
+ Press
› To Accept Press
› Press to Exit
Enter
Enter
Tip Adjust
Func
RESTAURANT
QRG-00-39-5051NSB Rev. 05-2006
Hypercom Optimum T4100
Settle
Enter
Clear
Enter
Clear
Enter
Clear
Enter
Enter
Cancel
Enter
Enter
Enter
Clear
› Press
› Server Number +
To Scroll Through the Batch:
› Press for Previous
› Or for Next Trans.
› To End Review Press
Enter
Enter
Open/Close Tabs = Press + 20 + . Then select 1 = Open Tab or 2 = Close TabFunc Enter
Please choose a method of refund: Credit Card* Card #: Exp. Date:
FSU Card Card #:
Check (default option, a check will be mailed to the address listed above.)
Refund Information: Seq # Department Number Account NumberFund Code Amount
001
002
003
004
005
Total Amount:
Refund Initiator: Phone Number:
Supervisor: Phone Number:
__________________________________________ ________________________ Supervisor Signature Date
Reason for Refund:
Choose One:
SFS Use Only: Reference Number
Departmental Refund Form
Department: *Credit Card payments more than 60 days old must be refunded by check instead of to the credit card.
Introduction Handout 4/7/2011
1
Credit Card Processing
Introduction
Credit Card Processing
Introduction
Welcome!
FSU proudly accepts:
• Debit Cards• Credit Cards
Credit Card Processing
Introduction
Payment Cards =
$$ Millions per year $$spent at FSU
Introduction Handout 4/7/2011
2
Credit Card Processing
Introduction
Merchant Processing Responsibilities:
• Safety• Security
Credit Card Processing
Introduction
Employee Responsibilities:
• Knowledge of policies• Knowledge of procedures
Credit Card Processing
Introduction
Welcome to Credit Card Processing Training.
In an effort to stay competitive within the market place, FSU
proudly accepts debit and credit cards for payment.
Thank you for participating in this training.
Signature
Next Step: Pre-Test
Security Handout 4/7/2011
1
Credit Card Processing
Security and Fraud Prevention
Credit Card Processing
Objective: explain…
1. Security and Fraud Prevention Tips.
2. How to Process a Transaction.
3. How to Audit and Settle a Batch.
4. Who to Call for Questions and Problems.
Credit Card Security and Fraud Prevention
Access to Data
• Hackers – remote access• Thieves – local access
Secure your premises against unauthorized access!
Security Handout 4/7/2011
2
Credit Card Security and Fraud Prevention
Access to Data
• Limit public access• Distinguish visitors from employees
• “Need to know” basis
Credit Card Security and Fraud Prevention
Access to DataDo not store:
• Full contents of any track from the magnetic stripe.• Card Verification Code (CVV2, CID, CAV2).• Personal Identification Number (PIN).
Magnetic Stripe
Credit Card Security and Fraud Prevention
Access to Data• Primary Account Number (PAN)
Render unreadable
• Truncated PAN:
************1234
• OK to store: first six digits last four digits
Security features on a credit card
Security Handout 4/7/2011
3
Credit Card Security and Fraud Prevention
• Best Practices – Card Present Transaction– Check for signature – Verify signed receipt– If card not signed: ask to sign it valid photo ID with signature compare signatures