Unit 10 Communication Services. Identify types of electronic communication Describe users of electronic communication Identify major components.

Living OnlineUnit 10

Communication Services

Identify types of electronic communication Describe users of electronic communication Identify major components of electronic

communication Manage email with Outlook Send & receive email

Objectives

Email IM Text Message VoIP Online Conference Chat room Social Networking Blogs Message Boards/Newsgroups

Electronic Communication

Components of Electronic Communication

How Email Works

[email protected]◦ Username◦ @ symbol◦ Email domain name

Domain Code◦ .com (commercial)◦ .edu (education)◦ .gov (government)◦ .mil (military)◦ .org (organization)

Email Address

Samantha Murray works for IBM IBM’s web site is www.ibm.com Sam’s username is smurray

What would be her email address?◦ [email protected]

What’s the email address?

You know a guy named Bill’s email address◦ [email protected]

You can’t remember where he works

What would be the web site to find out the company’s name?◦ www.gcsssd.org

What’s the web site?

Raquel works at MTV MTV’s web site is www.mtv.com Which could be her email address?

◦ [email protected]◦ [email protected]◦ [email protected]◦ [email protected]

Which is correct?

First set developed◦ .com◦ .edu◦ .gov◦ .mil◦ .org

Know any others?

Domains

What domain would a school have?◦ .edu

What are the three parts of an email address?◦ Username, @, domain name

Where is email stored, until you are ready to retrieve/read it?◦ Email server

What kind of communication requires both users to be online at the same time?◦ IM

Review

From To Cc: Bcc: Subject Attachments Body/Message Signature option Send button Address book

Email Components

Subject line◦ Brief enough to grad attention◦ On topic

Body of message◦ Clear, error free◦ Note if any attachments

Email Message & Options

Web Access◦ Gmail◦ Hotmail◦ AOL◦ Comcast◦ Verizon

Program on PC◦ Outlook

Username/mailbox name & password

Accessing Email

Calendar, Tasks, Mail, Contacts

Using Outlook/Windows Mail

Message arranged by date (new or old on top)◦ New ones in BOLD

Mail Pane◦ Create folders

File, New, Folder◦ Delete folders◦ Move emails to folders

Drag◦ Save or Delete Emails◦ Search

Tools, Search

Inbox & Mail Pane

Name the parts of the Outlook window

Research how to set up Outlook/Windows Mail to check your emails

Teknimedia C2.2 – C2.9

Project

Names, emails, phone numbers, other info◦ Tools, Address Book◦ File, New Contact

Contacts/Address Book

To: Cc: Bcc: Subject:

◦ Brief & descriptive

Sending Email

Address Book◦ Click To:, Cc:, or Bcc:

Attachments

Signature

Sending Email

Inbox icons

Opening Attachment◦ Double-click

Save Attachment◦ Right-click, Save As

Receiving Emails

Reply Reply to All Forward

Replying to an Email

Teknimedia ◦ C2.10 – C2.22

Project

Unsolicited bulk messages

Content of email scanned by client software◦ Sent to Junk folder◦ If not, identified in Inbox

Suspected spam

Spam also filtered at mail server

Dealing with Spam

Click on column heading, also Search

Sorting Mail

Right-click options

Make new folders

Save an email address◦ Right-click on email address◦ Add to Contacts

What To Do With Mail

Out of Office Response Auto forward Send to phone Block senders

Other Options

T or F. Reply to All is the same as reply except your reply goes to all people to whom the original message was sent.

T or F. You can only type one email in the To: An email address consists of ___ parts.

A file sent with an email is called a _________.

You can use _______ to make phone calls over the Internet.

Review

Teknimedia C2.23 – C2.45

Outlook Tasks from Microsoft

Projects

Living OnlineUnit 10

Communication Services