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Training
and
Development
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Unit 1 - Introduction to Training
Objectives
To understand the need and importance of Training.
To define the key terms used in Training Literature.
To understand how Training Strategy facilitates
Organizational Change.
To understand the new developments in providing
training for employees.
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Key Training issues
How can training keep pace with a changingorganizational environment?
Should training take place in a classroom
setting or on the job?
How can training be effectively deliveredworldwide?
How can training be delivered so that traineesare motivated to learn?
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Objectives of Training
Increase employees knowledge of foreigncompetitors and cultures,
Help ensure that employees have the basicskills to work with new technology,
Help employees understand how to workeffectively in teams to contribute to productand service quality.
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Contd
Ensure that the companys culture emphasizesinnovation, creativity, and learning.
Ensure employment security by providing new
ways for employees to contribute to thecompany when their jobs change, theirinterests change, or their skills becomeobsolete.
Prepare employees to accept and work moreeffectively with each other, particularly withminorities and women.
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Meaning of Training
In general, training refers to a planned effortby a company to facilitate the learning of job
related knowledge, skills, or behavior byemployees.
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The key terms used in Training
Literature Learning Relatively a permanent change in
cognition (i.e., understanding and thinking)
that results from experience and that directlyinfluences behavior.
Knowledge Organized body of facts,principles, procedures and informationacquired over time.
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Contd
SkillA persons skill are reflected by howwell he / she is able to carry out specific
actions, such as operating a piece ofequipment, communicating effectively orimplementing a business strategy.
Attitude Employees beliefs and opinions
that support or inhibit behavior.
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Contd
Competencies A set of knowledge, skills andattitudes that enable a person to be successful
at a number of similar tasks. Training Systematic process of providing an
opportunity to learn knowledge, skill andattitude for current jobs.
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Contd
Development Providing an opportunityprepare for future jobs.
Education Focuses more on generalknowledge, skill and attitude, which are notspecifically tailored to a particular person
career or job.
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Classification of Learning Outcomes
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Training as a Subsystem within
Organizational System
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Training versus Development
Training
Training typically focuses on providingemployees with specific skills or helping them
correct deficiencies in their performance.Development
Development is an effort to provide
employees with the abilities the organizationwill need in the future.
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Training versus Development
Training
Current job
Individual employees
Immediate
Fix current skilldeficit
Development
Current and futurejobs
Work group ororganization
Long term
Prepare for futurework demands
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Challenges in Training
Is training really the solution to the problem?
Are the goals of training clear and realistic?
Is training a good investment?
How can we know whether the trainingworked?
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Importance of training
It is true that no organization can get acandidate who exactly matches with the joband organizational requirements. Hence
training is important to develop and makethe candidate suitable to the job in whichhe is appointed.
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Importance of training (contd)
Benefits to the organization
Increases the profitability.
Develops a positive attitude towards theorganization.
Improves the relationship between the bossand the subordinates.
Aids in organization development.
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Importance of training (contd)
Prepares guidelines for work.
Effective decision-making and problemsolving.
Increases the quality of work.
Develops a sense of responsibility.
Improves organizational communication.
Aids in handling conflicts & disputes.
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Importance of training (contd)
Benefits to individual
Making better decision and effective problemsolving.
Growth and responsibilities are achieved.
Aids in self-development and self-confidence.
Helps to handle stress and tension.
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Importance of training (contd)
Improves communication skill and attitude.
Increases job satisfaction.
Moves a person towards personnel needs andgoals.
Eliminates fear in attempting new tasks.
Develops a sense of growth in learning.
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Training in Indian Airlines
The Airlines has a Training Center at
Hyderabad, linked to all the regional offices. It has a database of all employees of the
organization.
Training needs are identified by the TrainingCenter based on the qualification & skill.
The training imparted is mainly job-oriented,basically for the technical people engaged inthe organization.
Very few non-technical training programmesare co-ordinated by this training center.
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Training in Indian Airlines (contd)
Some of positives of the training :
The training is centrally co-ordinated.
Intensive technical training is imparted.
Some negatives of the training :
Commercial functions are not given dueimportance for training & development.
The training programmes are not extensivelystructural & do not cover a large area in termsof manpower & functional aspects.
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Ranbaxys Quality Training
Features :
It gives its workers an exposure in foreigncountries where the attitude towards hygieneis fundamentally different.
The company randomly chooses 20 workersand sends them on a 20-day trip to USA.
The workers visit various hospitals & clinics,where they analyze the environment in which
their medicines are being used.
They realize the necessity of hygiene in theirplant.
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Training Processes Model
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Class Room Exercise - 1
Discuss the training responsibilities of
supervisors and managers who are not a part
of the HRD department.
Prepare a list of responsibilities that might be
rationale for your choices.
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Class Room Exercise - 2
Describe ways in which training units can go
about meeting the challenges they face which
was previously discussed in this chapter.
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Class Room Exercise - 3
Conduct a web search to find a company that
has recently been identified as the Best
Companies to work for.
Conduct a second search to find any articles
that have been written about this companys
training.
Write a one-page report summarizing your
findings.
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Summary and Reminders
This unit explained about the following:
Meaning of Training
Objectives of Training Training Process
Training Benefits
New Developments in Training
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