ClearPath Services From IT Administration to Business Innovation Isaac Levy Global Manager – ClearPath Services Universe – September 2013
ClearPath Services From IT Administration to Business Innovation Isaac Levy Global Manager – ClearPath Services Universe – September 2013
© 2013 Unisys Corporation. All rights reserved. 2
Agenda
ClearPath Application Modernization Services
Business Drivers and Challenges
From IT Administration to Business Innovation
ClearPath Mission Critical Services Framework
ClearPath Operational and Managed Services
Getting Started – ClearPath Advisory Services
Technology Consulting and Support Services
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Today’s Reality Increasing Pressure on IT to Deliver Business Value
“Mobile users are demanding access to my enterprise applications RIGHT NOW”
“I need to retain the business logic in my applications while modernizing IT ”
What are the challenges and how can you turn them into opportunities?
“I need to pay attention to total IT costs and ensure the ROI of my IT investments”
“There’s just too much manual effort and exposure to IT operational errors”
How do I ensure I have the resources to maintain my enterprise applications and operations for the long term?
Faster, Cost Effective and Responsive IT
© 2013 Unisys Corporation. All rights reserved. 4
Bu
sin
es
s D
rive
rs
Ch
all
en
ge
s
Top Business Drivers Barriers to success
Optimize
Existing Investments
• Maintaining and
modernizing critical
business systems
• Not leveraging existing
ClearPath technology
investments
Accelerate
Business Process
• Requirements to rapidly
develop applications and
integration for an
increasingly mobile world
• Manual vs. automated
resolution of infrastructure
and applications incidents
Cost Containment
• Lack of visibility into TCO
• Limited insight into true
migration costs
• Struggling with over budget
IT projects
What is the impact to your IT?
Organizations are Tasked with Level Budgets & Greater Requirements
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Datacenter Drivers and Common IT Challenges Organizations are dependent on their mainframe-based applications
Mission-Critical Applications Challenges
• Too many manual processes
• Limited use of already-licensed investments
• Complexity from years of code changes
• Ease of integrating mission-critical applications
• Knowledge Dispersion through utilizing contractors
• Scarcity of Operations and Applications Resources
Ever Increasing Stress Managing Mission Critical Systems
Technology Value Drivers* Critical 2012
Cost Containment 75%
Accelerate Business Process 70%
Optimize Existing Investments 69%
Be More Competitive 69%
Grow Market Share 64%
Attract New Talent 38%
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How do you move the dial towards Innovation?
It’s all about trade-offs…IT environments aren’t simple, many technologies, platforms and applications
• Typically 75% of IT’s time is spend administrating, not innovating
• Can your IT organization achieve Agility? Compliance? Cost reductions?
• Can you drive greater efficiencies and agility through automation and integration?
Business Innovation through better Automation, Integration and TCO
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How Can You Balance IT Drivers and Mission-Critical Applications Challenges?
We’re here to lend a trusted, helping hand
to take better advantage of your investments in ClearPath
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ClearPath Mission-Critical Services
ClearPath Advisory Services
Technology Consulting Services
Application
Modernization Services
Operational Services
Technology Support Services
Application Managed Services
An integrated and holistic set of ClearPath service offerings
A Modular Approach
Choose the service elements
you need when you need them
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Unisys Hybrid Enterprise
Unisys Application Modernization Approach Leveraging Disruptive Technologies
We focus on modernizing mission-critical business applications to extend the life of existing investments
as opposed to costly and high risk “rip-and-replace” initiatives
Unisys Application Modernization Solutions assist you in strategically prioritizing and delivering modernization
initiatives that protect existing investments in enterprise applications while leveraging disruptive IT trends
© 2013 Unisys Corporation. All rights reserved. 10
Cloud Computing
Consumerization of IT/Mobility
Big Data/Smart Computing
Social Computing
Unisys Application Services
Implement
Application Development
Testing Services
Application Modernization
Application Modernization Platform as a Service
ClearPath Application Modernization Services
Application Security
Integration
Advise
Application Advisory Services
ClearPath Advisory Services
Intelligent Application Assessment
Mobility Assessment
Services
Modernize
Manage
Application Managed Services ClearPath Application Managed
Services
ClearPath Application
Development
Embracing Disruptive IT Tends to modernize mission-critical
applications in a timely and risk-averse manner
© 2013 Unisys Corporation. All rights reserved. 11
Unisys provides contemporary Web, SOA, mobile, Java and .NET solutions built on open standards while
leveraging the mission-critical performance, security and reliability attributes of ClearPath
ClearPath Application Modernization solutions allow our ClearPath customers to exploit newer technologies while
at the same time leveraging their investments in ClearPath’s mission-critical application performance and reliability
Unisys ClearPath modernization program allows
our ClearPath customers to modernize their
mission-critical ClearPath applications in a non-
invasive way without the high cost and risk of
rip-and-replace
• Contemporary development environments
• Open-standards based integration appliances
• Web / SOA integration
• Java Integration
• Mobile enablement
• Enterprise Messaging
ClearPath Application Modernization Services
Next Generation
Intel based
servers with
virtualization Smartphone
Integration
Dedicated appliances
for open standards
based integration
Web / SOA
Integration
ePortal ePortal
JProcessor QProcessor
Model driven, visual
development tools
Agile
Business
Suite
Java Platforms
Enterprise
Application
Integration
Technology Support Services
© 2013 Unisys Corporation. All rights reserved. 12
Unisys Mobility Solutions Leveraging ClearPath ePortal
Enabling People Computing
Unisys Mobility Solutions simplify enterprise mobility with an integrated solution designed to address business concerns and make people more effective by enabling companies to:
Gain Insights and Control
Business and operational insights help you securely manage mobile resources while identifying areas of inefficiencies
Mobilize Information
Improve employee productivity through enabling mobile access to existing enterprise or new applications
Be Enterprise Agile
Meet the demands of the mobile enterprise with reliable, secure, and agile processes and resources that support the growth and demands of mobile business
Mobile Application Development
Mobile Environment Management
Mobile Security
Mobile Assessments & Consulting
Mobile Solutions for Business
Mobile Infrastructure
Technology Support Services
© 2013 Unisys Corporation. All rights reserved. 13
Business Issue:
Streamline Web and Mobile Enablement
Provide critical account information and cell phone-
based bill payment to an increasingly mobile base
of over nine million customers.
Unisys Response:
ePortal and ClearPath Technology Consulting
• Rapidly integrated Internet and ClearPath applications
• Streamlined process and improved flexibility and speed
posting data and customer services to Web and Mobile
Benefits and Results:
• Efficiency: Reduced web management staff by 30%
• Simplicity: Replaced complexity with automation
• Security: Secure mobile access to transactions
• Mobility: Customers use mobile devices to scan their
bills and pay at any ATM
• Visibility: Public view CEDAE as responsive, modern
Companhia Estadual de Águas e Estogos (CEDAE) Mobile Modernization through ClearPath ePortal
© 2013 Unisys Corporation. All rights reserved. 14
ClearPath Application Managed Services
Service offerings focused on Your ClearPath Applications
• Application Support & Maintenance – Support and maintenance of your COBOL, Algol, EAE and AB Suite applications
– Resolve incidents and problems associated with new and existing applications
– Scope can cover application code from deployment to end-of-life
• Application Development – Provides application development skills in a managed service environment
– Develops and enhances your ClearPath application software
• Application Operations – Application monitoring, performance testing, patching, access control and data management
– Defined service-level objectives
• Application Hosting – Application infrastructure environment within a world-class Unisys data center
– Unisys designs, builds, deploys, and operates
– Traditional hosting models or Software-as-a-Service and Cloud models
• Customer Program Management – Single point of accountability for contract and service delivery phases
Application Managed Services provide for the day-to-day operations, support, and
maintenance of enterprise applications, relieving the high cost of managing these applications
Application Outsourcing
Services
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ClearPath Operational Services
We deliver operational management of
ClearPath systems to
• Control management costs
• Mitigate operational staffing and skills
issues
• Manage Total Cost of Ownership
…provide predictability in
• Operational costs
• Operational readiness
• Mission critical IT service availability
• Enhance IT responsiveness and
business agility
Operational Services
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Flexible Staffing Model
Ste
alth
Ste
alth
Ste
alth
Operational Services
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ClearPath Managed Services Establishing a Clear Understanding of Joint Responsibilities
Path to CPaaS dashboard
Activi
ty/s
ervice
s/equip
men
t
Client h
osts,
client m
anag
es
Client h
osts a
nd m
anag
es som
e
funct
ions,
Unisys m
anag
es som
e fu
nctio
ns
Unisys h
osts a
nd man
ages s
ome
funct
ions,
client m
anag
es som
e fu
nctio
ns
Unisys h
osts a
nd man
ages a
ll fu
nctio
ns
Hardware x
System software x
Application software (package) x
Middleware x
Database x
Other non-application software x
System operations x
System support x
Application operations x
Application knowledge/documentation x
Application maintenance functional specifications x
Application maintenance (corrective) x
Application maintenance/modernization (evolutive) x
Own-developed system tools x
Own-developed system tools knowledge/documentation x
Own-developed system tools functional specifications x
Own-developed system tools maintenance (corrective) x
Own-developed system tools maintenance/modernization (evolutive) x
We help you focus on your business by supplementing the elements of ClearPath
operations and management that best address your IT issues and business plans
© 2013 Unisys Corporation. All rights reserved. 18
ClearPath Technology Consulting Services
Integration, Automation and
Implementation Services
Take full advantage of ClearPath through
• Integration
• Automation
• Technology Implementation
Using better technologies and techniques
• SOA
• Rapid Mobile Enablement
• Rapid Application Development
• Business Continuance
• Improved Security
Technology Consulting Services
© 2013 Unisys Corporation. All rights reserved. 19
ClearPath Technology Consulting Services
ClearPath
Advisory Services
ClearPath
Implementation
Services
ClearPath
Integration Services
Appraisal
Service
TCO
Assessment
We help extend your existing application, data center and management investments
to take best advantage of the power, reliability and security of ClearPath
Application
Interface
Enrichment
SOA
Services
Development
Environments
Starting points on the road to greater business agility and lower TCO
ClearPath
Automation Services
Systems Mgmt
& Automation
Performance &
Capacity Planning
BC & DR
Services
ClearPath
Security
New OS
Installations
Technology
Implementation
OS and Software
Updates
Technology Consulting Services
© 2013 Unisys Corporation. All rights reserved. 20
Business Issue:
Streamline Business Processes
Distributor needed to streamline and automate costly, time-consuming manual invoicing and collections processes to improve customer services and supplier management communications
Unisys Response:
Enterprise Output Manager Implementation
• Used Unisys Enterprise Output Manager to modernize
communications of financial and order information
• Automatically generates and emails PDFs of key
documents to customers and suppliers
• No significant changes to existing COBOL applications
Benefits and Results:
• Productivity: Saved 40 hours per week through
process automation – enables higher-value work
• Costs: Significant cost savings by reducing the need
for printed forms, stationery, postage, and labor
• Revenue: Faster cash collection by getting invoices to
dealers via nightly emails
Fireside Distributors Automating business processes to improve agility and reduce costs
© 2013 Unisys Corporation. All rights reserved. 21
Technology Support Services
Providing world-class support for
mission-critical data centers
• Through product maintenance
• Premium proactive support services
…that improve systems
• Availability
• Performance
• Manageability
ClearPath Advisory Services
Technology Consulting Services
Application Modernization
Services
Operational Services
Technology Support Services
Application Managed Services
© 2013 Unisys Corporation. All rights reserved. 22
Continued improvement
based on Customer feedback
Initial contact 24 x 7
Industry standard
methodologies & tools
around the world
Dedicated support staff
measured & rewarded
on quality and speed of
response
Hub based support
06:00
09:00
24:00
15:00
03:00 21:00
12:00
18:00
Philippines
United States
India
China
Argentina
Brazil
Netherlands
United Kingdom
Technology Support Services Global Coverage Provides Responsiveness
ClearPath Advisory Services
Technology Consulting Services
Application Modernization
Services
Operational Services
Technology Support Services
Application Managed Services
© 2013 Unisys Corporation. All rights reserved. 23
Unisys Customer Education
• Unisys Customer Education website
• New Course Catalogs:
– ClearPath MCP Course Catalog
– ClearPath OS 2200 and MCP Specialty Partitions Course Catalog
ClearPath Advisory Services
ClearPath Appraisal Service
ClearPath Application Advisory Services
TCO Assessment Services
The Starting Point on your Optimization Journey
ClearPath Advisory Services
© 2013 Unisys Corporation. All rights reserved. 25
Business Issue:
Modernization & Automated Disaster Recovery
• Implement powerful business analytics
• Address software development skills concerns
• Improve Disaster Recovery and IT Security
Unisys Response:
ClearPath Advisory & Technology Services
Recommendations included
• DR study and Automation Assessment
• SOA and Eclipse Jump Start
• Java Proof of Concept
• ClearPath Security technologies.
Benefits and Results:
• Recoverability: Improved Disaster Recovery process
• Modernization: Modernized application development
• Technology Enablement: Better business analytics
• Security: Better understanding of ClearPath security
capabilities enabled a strengthened security profile
Financial Services Modernizing applications development, DR and security
© 2013 Unisys Corporation. All rights reserved. 26
Your Application Modernization Journey
Identification and
Prioritization of
Modernization
Opportunities & Roadmap
Development
Starting points on your Application Modernization journey
Application Development,
Testing, and Integration of
COTS, Custom and
ClearPath Applications
Application Modernization
and Application
Modernization Platforms as
a Service
Application Management for COTS, Custom, and ClearPath Applications
Application
Advisory
Application
Implementation Application
Management
Application
Modernization
© 2013 Unisys Corporation. All rights reserved. 27
Why Unisys?
• Over 30 years of Application Services
Experience
• Industry and Solution Domain Advantage -
Experience that reduces risk. 40 Telcos, 22 of the
top 25 banks, 1,500 government agencies
• High Volume Mission Critical Experience - over
150m voice mail users worldwide, 115m
Brazilians votes, world’s largest RFID system
• Pre-integrated Application Modernization
Frameworks
• Unique 3D-Blueprinting modeling and design
approach and over 18,000 prebuilt industry
process models
• 7 CMMI level 5, 4 and 3 Centers
• Experience in modern application technologies &
platforms including JAVA, .NET, Open Source,
Unisys, IBM, Windows, UNIX, & numerous
legacy technologies.
Unparalleled experience
in high volume,
mission-critical
industry applications
We are focused on getting
best value from current
applications while mapping
a way forward – not just “rip
and replace”
We have a global
capability to deliver most
cost-effectively
© 2013 Unisys Corporation. All rights reserved. 28
Unisys ClearPath Services help
you modernize and integrate
• Visibility is provided by an improved understanding of TCO reduction utilizing integration and automation
• Agility is provided through enablement of rapid application development and integration
• Reliability is provided not only by the ClearPath integrated stack, but by our expertise in data center automation and outsourcing
© 2013 Unisys Corporation. All rights reserved. 29
ClearPath Reduces Total Cost of Ownership
Client Industry ClearPath
system type
Gartner 2012
average
$/MIPS
ClearPath
Client $/MIPS * % Savings
over Gartner
average
% Increase in
FTE
efficiency
Banking Libra 5575 2,522 55% 11%
Travel Dorado 5575 2,298 59% 55%
Financial Dorado 5575 3,112 34% 54%
Comparisons against overall Gartner average $/MIPS
* Supplied by Gartner in G00226821 ‘IT Key Metrics Data 2012: Key Infrastructure Measures: Mainframe Analysis: Current Year’
ClearPath shows up to 59% lower TCO than the industry average
and is up to 55% more efficient in it’s IT staffing requirements
But this requires that you make best use of what ClearPath has to offer
ClearPath Advisory Services
You’ve already invested in ClearPath
We can help you make best use of the technologies and tools that are
included with ClearPath
© 2013 Unisys Corporation. All rights reserved. 31
ClearPath Services
Questions?