I0 WAYS Unifying IT Service Delivery Maximizes Profits & Productivity
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I0 WAYS
Unifying IT Service Delivery Maximizes Profits & Productivity
REASON ONEUnify your IT operation from beginning to endpoint
CENTRALIZED People I Devices I Data
UNIFIED Tickets I SLAs I Contracts I CRM I Invoices I Reporting
SIMPLIFIED Sales I Onboarding I Service I Operations I Billing I Account Management
ADDRESSES TOP ITSP PAIN POINTS
• Toggling between systems
• Multiple reporting sources
• No single version of truth, things fall through the cracks
I0 Reasons to Choose Autotask for IT Business Management I 0I
REASON TWOAutomate your processes, not ours
Autotask PSA helps you automate and streamline critical business processes and service delivery workflows based on your operation. Set performance targets and measure results quickly.
• Convert alerts to tickets
• Schedule service calls, assign engineers and dispatch efficiently
• Notify stakeholders and escalate based on set parameters
I0 Reasons to Choose Autotask for IT Business Management I 0I
REASON #3Be the best service provider ever
IT SERVICE ISN’T A COMMODITY IF YOU DELIVER A SUPERIOR EXPERIENCE
Autotask unifies all your client information in a single pane of glass including contracts, devices and data so you can provide superior, more responsive service.
• Easily manage and improve SLA compliance
• Track everything so nothing drops through the cracks and provide visibility to clients
• Drive continual service improvement using built in survey tools and actionable analytics
10 Reasons to Choose Autotask for IT Business Management | 3
REASON #4Speed time to billing
RUN BILLING IN HOURS, NOT DAYS
Unification streamlines the entire billing process from tracking time and expense, to a one-click approve and post, so you can get billing done quickly, improve cash flow, and minimize disputes.
• Quickly discover endpoints and associate contracts
• Easily capture all your billable time
• Automatically apply contract terms and billing rates
• Provide customized, detailed invoices
• Integrate easily with accounting systems and payroll
10 Reasons to Choose Autotask for IT Business Management | 4
REASON #5Make data-driven decisions
REAL-TIME DATA. NO DBA REQUIRED.
Decision making is easier with pre-configured, role-based dashboards and drag & drop widgets.
• Profitability• SLAs• Satisfaction• Devices Out Of Warranty• Pipeline• Ticket Volume• Assets Discovered• Billings Posted• Percent Billable• Utilization …And hundreds more
10 Reasons to Choose Autotask for IT Business Management | 5
REASON #6Forward-compatible architecture
INTEGRATED IS TACTICAL. UNIFIED IS STRATEGIC.
Autotask enables a level of efficiency and scalability that is unachievable using traditional integrations and on-premise solutions. Autotask is...
• Built to deliver mission-critical IT services that grow and scale with you
• Born in the cloud and gaining altitude, 100% SaaS
• 99.99% uptime, 4+ years running
99.99% UPTIME
100% CLOUD
10 Reasons to Choose Autotask for IT Business Management | 6
What Autotask has done is truly revolutionary for service providers, the improvements in service quality and the insight we gain into our own data will help us increase customer retention and grow profitably.
REASON #7 A superior experience
DATA CENTRIC, ROLE-BASED UI
- Micah Thor Tech Guru
10 Reasons to Choose Autotask for IT Business Management | 7
REASON #8Autotask support comes in many forms
ONGOING EDUCATION Free for everyone, where and when you need it.
Webinars | Videos | Live Workshops | User Conference | User Forums
WORLD-CLASS SUPPORT Localized, live support that speaks your language
PROFESSIONAL SERVICES Consulting that meets your specific needs
Health Checks | Advanced Implementations | Custom Consulting
10 Reasons to Choose Autotask for IT Business Management | 8
Top notch support always gets back to us within a couple of minutes. We will definitely be recommending you.- Noreen Coleman Retail Solutions
REASON #9Unification pays
REDUCES COST, DRIVES REVENUE AND INCREASES PROFITABILITY
In a study of ITSPs, Forrester Research found that companies that unified with Autotask experienced significant, consistent ROI.
In addition to a 198% return on their investment and an average recoup in 3.7 months, participants also experienced
• Reduced customer churn
• Increased resource utilization
• Improved SLA compliance
10 Reasons to Choose Autotask for IT Business Management | 9
RETURN ON INVESTMENT
198% AVERAGE PAYBACK
3.7MONTHS
Read the full report www.autotask.com/Forrester
REASON #10Insight that drives opportunity
The power of our unified platform provides real time data to discover, report and act on revenue opportunities. Expand your service portfolio with tools and services that are unified at the provisioning, ticketing and billing level for peak efficiency and profits.
AUTOTASK PSA Professional Service Automation
AUTOTASK ENDPOINT MANAGEMENT (AEM) Remote Monitoring and Management
AUTOTASK ENDPOINT BACKUP (AEB) Endpoint Backup
AUTOTASK WORKPLACE (AWP) Enterprise File Sync & Share
CSP BOSS Microsoft Cloud Service Delivery. Simplified.
10 Reasons to Choose Autotask for IT Business Management | 10
AutotaskGLOBAL PRESENCE, LOCAL SUPPORT
Each office offers a customer experience training center where we host regular events.
Amsterdam | Beijing | Boston | Chicago | Dallas | London |
Los Angeles | Munich | New York | San Jose | Sydney
450 Employees
www.autotask.com | [email protected] | Telephone +1 518 720 3500
WHAT CAN WE HELP YOU UNIFY?• Service Desk, IT Business Management & Service Delivery• Remote Monitoring & Endpoint Management • Endpoint Backup• File Synchronization and Sharing
Unified from beginning to endpoint
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