Understanding Workplace Counseling

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Career Counseling and Management

Fathul Himam

Carroll, M. 1996. Workplace Counselling: A Systematic Approach to Employee

Care. London: Sage Publications, Chapter 1 6.

Understanding WorkplaceCounseling

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Fathul Himam

Some Facts Of Quality Of Work Life:

Modern workplace deands ore eplo!ee tie

that akes eplo!ee su""ers "ropresenteeism

#eeling insecure in the $ob and are a"raid to take a

tie o""

%"raid to critici&e the boss

'ork stress is de(eloped


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Fathul Himam

not!er Facts Of Quality Of Work Life(O"Leary# 1$$%& Cart'rig!t Cooper#1$$):

More and ore odern workers su""er "roental illness each !ear

More and ore working da!s are lost each !ear asa result o" ental illness

)otional or personal probles and stress arecoon reasons o" absence "ro work

%lcohol and drug*related abuse are popular "actors

that contribute to "urther work and personalprobles

+hese probles signi"icantl! a""ect eplo!eeswork per"orance


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Fathul Himam

W!y 'orkplace counseling*)plo!ers "eel responsible "or the wel"are o" their

eplo!ees, since the! reali&e that illness and

producti(it! do not go well together

)plo!ees start to take legal action when the!su""er "ro work*related stress and illness

Changing happens o(er tie, and organi&ations

need to cope with these new situation on a

continual basis-nsol(ed work crisis will lead to higher cost, so

counseling should be de(eloped as a crisis

pre(ention strateg!


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Fathul Himam

W!y 'orkplace counseling*+agnus# 1$$,

6 / o" eplo!ers see counseling as a

caring "acilit!0/ o" eplo!ers epect counseling to

help eplo!ees deal with workplace

change

2/ o" eplo!ers percei(e counseling as

a ean to anage stress


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Fathul Himam

-!e !istory of 'orkplace counseling-!e .uman /elations!ip 0ra:

- began in the -S, intertwined with the arri(al in industr!

o" edical, ps!chiatric, and social work pro(ision

* traced the relationship between industr! and the

anageent o" resources as the basis "or establishingthe relationship between anageent and workers

* #ord Motor Copan! in 1913 initiated the "irst

counseling progra in industr!

* )ngineering #oundation o" 4ew 5ork in 190 "ound

out that 6/ o" eplo!ees were discharged because

o" social rather than occupational incopetence

* %nderson, a ps!chiatrist, published sychiatry and!ndustry in 193

+his "irst era in eplo!ee counseling ephasi&ed huan resourcesand huan relations as ke! "actors in e""ecti(e anageent


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Fathul Himam

-!e .istory Of Workplace Counseling

-!e lco!ol 'areness Stage:- 7n 1986, )lton Ma!o established a counseling ser(ice. e

critici&ed industr! "or not pa!ing enough attention to

ps!chological needs o" eplo!ees

* eplo!ee health eerged as a new interest, replacing

attendance, production, and disciplinar! probles, and it ga(e wa!s

to the new issues: alcoholis, ageing workers, eecuti(e eotionalprobles, and structuring the work en(ironents

* 4ational 7nstitute o" %lcohol %buse and %lcoholis use the ter )plo!ee

%ssistance Progra ;)%P< as a wa! to include eplo!ee probles other than

alcohol

+his second era in eplo!ee counseling ephasi&ed soe ke! ideas anaging theworkplace:

* to do ore about probles in the workplace* to understand that the workplace is both a huan*proble breeder,

and a proble*resol(er

* to huani&e the workplace

* to de(elop new work practices based on the awareness that areas

are interrelated in the workplace, i.e. health, work, relationship, etc.


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Fathul Himam

-!e !istory of 'orkplace counseling-!e nternal and 02ternal Counseling 3ro4ision:- 7n 1960s*19=0s)%P was de(eloped and o(ed

be!ond alcohol issues, and pro(ided a wide range o"

ser(ices ;e.g. legal and "inancial help, stress

anageent, telephone counseling, "ace*to*"ace

counselingecoing part o" the politics o" the organi&ation

Shi"ts the burden o" ha(ing to cope with a stress"ulen(ironent "ro the eplo!er, who is creatingthe en(ironent, to the indi(idual whoeperiencing stress

>ecoes tool o" the anageent to treat the

eplo!ees with probles7t is not integrated into organi&ations o(erallanageent but reains on the outside


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Fathul Himam

+odels of Workplace Counseling+odels of Workplace Counseling

(uite kno'n '!ere to put t!is

stranger in t!eir midst6stranger in t!eir midst6

gro'ing num?er recogni=es its 4alue6 gro'ing num?er recogni=es its 4alue6

et !o' to position t!e counseling function# '!ere andet !o' to position t!e counseling function# '!ere and

!o' to link it into ot!er organi=ation process is still!o' to link it into ot!er organi=ation process is still

unclear to manyunclear to many


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Fathul Himam

880 +O70LS OF WO/;3LC0COU8C0L89

Counseling*orientation odels

>rie"*therap! odelsProble*"ocus odels

'ork*oriented odels

Manager*based odels

)ternall!*based odels7nternall!*based odels

'el"are*based odels

Argani&ational*change odels


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Fathul Himam

>rie"*+herap! Models

Liited nubers o" therap! sessions: 6 =

therap! sessions7t is ore as a "ocused counseling


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Fathul Himam

Proble*#ocus Models

Sees the counselors role as helping indi(iduals towork with her iediate probles or issues shebrings

Consist o" "i(e*B%S7) stages:

1. 7e(elop the relationship, identi"! and clari"!probles

. ssess probles and rede"ine in skills ter

8. State working goals and plan inter(entions

3. nter(ene to de(elop sel"*helping skills

2. 0nd and consolidate sel"*helping skills


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Fathul Himam

'ork*Ariented Models

7t is centered solel! on issues blocking an

indi(idual in her work7t is directed to get the eplo!ee "it and

read! "or work

7t "ies the per"orance probles or "or

wel"are o" the organi&ation through the

indi(iduals


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Fathul Himam

Manager*>ased Models

iews anagers as Duasi*counselors "or

their sta""s+his additional role blurs the anagerial*

"oral role with counseling*intiate*

relationship*de(elopent role


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Fathul Himam

)ternall!*>ased Models

>rings the counselor "ro outside o" the

organi&ation, usuall! in the "or o")plo!ees %ssistance Progras ;)%Pased Models

Pro(ide a range o" wel"are orientedinter(entions

#orats:

* be"riending

* hoe*(isiting during sickness

* gi(ing legal and "inancial ad(ice* ad(ocate

* in"oration pro(ider


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Fathul Himam

Argani&ational*Change Models

Pro(iding a "oru where people are listened, trusted,respected and helped to ake li"e*growing decisions

Set up training that will sol(e the probles caused b!ine""ecti(e s!stes

Consulting with anagers about wa!s o" working witheplo!ees

Managing indi(idual and organi&ational change andtransitions

elping with bad news

)powering indi(iduals and groups within the organi&ation

Creating awareness o" indi(idual di""erences

Boes soe assessent o" indi(idual and group d!naicsrelated to change


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Fathul Himam

#i(e Stages Model Connecting Counseling andArgani&ation Change

Phase 1: 7nter(iew indi(iduals with the epresspurpose o" seeing the use"ulness o" change to

organi&ationPhase : 7ndi(idual counseling "or anagers

Phase 8: 7n"luencing the ps!chological tone o" theorgani&ation through sall group eetings

Phase 3: +ea buildingPhase 2: Cultural change progra "or anagers tohelp the build an en(ironent where theeplo!ees could be strengthened


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Purpose o" 'orkplace

Counseling ;8eing a eber o" the organi&ation

+he deands "ro clients to collude in

their negati(e stances

Siding with the client when there are

unreasonable deands "ro the

organi&ationTHE KEY: WHO IS THE REAL CLIENTS?


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)thical Bileas "or the

Counselor in Argani&ation

Con"identialit!7ncopatibilit! between organi&ational and

counseling ob$ecti(es

+he lo!alt! o" the counselor

Managing di""erent roles with the sae

client

onest!


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)thical Concerns o" the

Counselor in Argani&ation

7denti"!ing the etent to which the ais o" an

organi&ation coproise the ethical "oundation o"

the counseling

Beterining the rationale o" how counseling

bene"its the organi&ation at the indi(idual*

eplo!ees epense

Beterining how "ar the organi&ation eceed its

right to control eplo!ees beha(ior

7denti"!ing whether resources are su""icient and

appropriate to doing ore good than har


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+raining "or the Counselor in

Argani&ation

Hnowledge:

* counseling theories and applications* career anageent K de(elopent theories

* personalit! and de(elopent theories

* organi&ation theor! and beha(ior

* organi&ation change and de(elopent

* assessent techniDues

Skills:

* negotiation

* training de(elopent

* tea building and con"lict resolution

* e(aluating and statistics

* writing docuents, reports, etc.

Personal Be(elopent:

Super(ision o" client work in a workplace setting

)thical?pro"essional issues in eplo!ee counseling


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+he 7pact o" Argani&ations

on 'orkplace Counseling ;3

Understanding Workplace Counseling

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