Understanding the IBM Software License Review and Management Program

Webinar: Understanding the IBM Software License Review and Management Program, and Taking the Frustration Out of Managing

Complex IBM Passport Advantage Licenses and Agreements

Presented by: Claire Millsap, Channel Development Executive Managed Maintenance, Inc.

Founded in 2007, MMI is headquartered in Boca Raton, FL.

MMI is NOT a Business Partner.

MMI IS an Expert Consultant in IBM Maintenance Sales.

MMI has a suite of solutions to help enable technology manufacturers,

distributors, and channel partners maximize service contracts, software

agreements, and equipment replacement revenues, while helping the end user

ensure uninterrupted maintenance and support coverage.

MMI’s unique ONEview web portal application provides a consolidated and

informational real-time view of all assets, warranty and service contracts, and

software license agreements to facilitate the contract management process

and identify revenue potential across the supply chain.

As a fast growing company, MMI is now #1 in IBM Maintenance Renewals,

and has more than $500 million in maintenance business under management

for a wide variety of technology products.

To remove the frustration many clients express, MMI offers an IBM Software License Review

Service and on-going license management program. This service delivers comprehensive analysis

of new and existing IBM licensing, support and pricing, in addition to a 24X7, customer-facing,

IBMview branded portal for customers to manage their agreements. It provides assigned account

advocates for license or agreement issues, to manage on-going license purchase and retirement,

and posting of data on the IBMview portal for easy access.

Reduce support costs &

time; free up valuable

resources for sales

Dedicated advocate for

contract and SW

licensing management

Proactive contract and

licensing reconciliations

& conversions

Software maintenance

research and studies

Prevent customer

satisfaction issues

The dynamic web-based portal allows end-users to:

- View contract and asset details 24/7 - Budget for future purchases

- Generate reports quickly - Store digital documents

- Receive proactive service expiration alerts remotely

Prevent unnecessary

compliance audits and

convert timely sales

revenue

Businesses today are struggling with a variety of

challenges in software license management:

• Being able to track software licenses and their associated subscription/support

to remain compliant in order to avoid costly audits that monopolize hours

across the Enterprise.

• Knowing how to efficiently manage their IBM software licenses and

subscriptions based on the PVU counts in their environment?.

• Being aware of how many PVUs they have in productive use versus the

number they are licensed for?

• The knowledge of which machine within their environment each of their

licenses resides on?.

Software

License

Program from

MMI

Analyze

Recommend

Manage

Track &

Report

Frustration with

support and upgrade denials

Frustration dealing with

maze of personnel

OPPORTUNITYProblems reconciling

SW assets for compliance

Difficulty tracking

SW inventory

Inability to accurately

budget for Licenses

Difficulty managing

multiple

License Metrics

Difficulty reconciling invoices

Lack of visibility

into key SW asset data

Inability to

mine data

Lack of single

point of contact

Analyze

• Review existing IBM license

portfolios by an advocate, with

recommendations for maintaining

compliance based on the license

metrics used for each SW

product.

• Assist with the conversion of

traditional license metrics to

PVU’s when necessary.

• Migration of outdated license

metrics to ensure all counts are

accurate and current.

Recommend

• Quarterly reconciliations provide

a proactive view of licenses and

associated support contracts.

• Assistance on when to Co-Term

(multiple sites, different billing

terms, etc.)

• When to cover licenses for all in

service products vs. none in

order to remain in compliance

with HW Inventory Management.

• When to look at a passport trade-

up for competitive or available

IBM products.

Manage

• Assist clients in understanding IMLT

reports, and ensuring information

from these reports is relayed to the

IBM team.

• Manage and post information,

including software products,

licenses, PVU’s and other required

information.

• Provides a single point of contact for

all of your customer’s IBM Passport

Advantage needs.

• Manages new license acquisition and

retirement of licenses through our

online portal.

Track

&

Report

• Secure, 24x7x365 access to IBMview

online Portal to track all licenses and

associated support contracts.

• Document repository allows for easy

access to copies of all license and

Passport Agreements.

• The ability to run customized reports

and queries by product type,

installation date, pricing level,

location, PVU count and other custom

fields within the IBMview Online

Portal.

Revenue

Customer

Satisfaction

Opportunity

Identification

IBM Awareness

PROFIT

Turnover Time to

Revenue

Contract

Management

Complexity

Customer Audits

IBM Cost of

Delivery

Invoice

Resolution and

Dispute

Software Asset Report

Software Asset Detail Information

Contract Details

New advanced search

functionality allows for

selection of multiple locations,

models, serial numbers and

more to create a customized

report.

Questions?

For more information about this or any of our other IBM Offerings,

or to schedule a time with an MMI representative, please contact

us at www.managedmaint.com/content/contact-us or reach out

to me directly at:

[email protected]