Understanding IndiaPost 1.1.1. INDIA POST – VISION & MISSION Our Vision “India Post’s Products and Services will be the customer’s first choice” 1.1.2.

Understanding IndiaPost

1.1.1

INDIA POST – VISION & MISSION

• Our Vision “India Post’s Products and Services will be the

customer’s first choice”

1.1.2

Mission

• To sustain its position as the largest postal network in the world touching the lives of every citizen in the country.

• To provide mail parcel, money transfer, banking, insurance and retail services with speed and reliability.

• To provide services to the customers on value-for-money basis.

• To ensure that the employees are proud to be its main strength and serve its customers with a human touch.

• To continue to deliver social security services and to enable last mile connectivity as a Government of India platform

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Organisation structure

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At the Directorate

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Operational network

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Spread of POs

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Practice

• Exercise 1.1.1

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Overview of products and services

• Mail Services– Ordinary mails– Registration– Parcel– Insurance– Value Payable Post– International

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Overview of products and services

• Premium Products– Speed Post– Business Post– Express Parcel Post– Media Post– Greeting Post– Logistics Post– ePost

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Overview of products and services

• Financial Services– Post Office Savings Schemes– Postal Life Insurance– Money Remittance Services– Mutual Funds– Forex Services

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Overview of products and services

• Retail Services– Bill Mail– Direct Post– Retail Post– ePayment

• Philately

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Citizen’s charter – An Overview

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Purpose of the charter

• The charter is the declaration of our commitment to excellence in service to customers of the department

• The citizen charter declares the standards for various services offered

Where do you find this in our IndiaPost site?– About us – Citizen charter– www.indiapost.gov.in

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Tour of India Post Website

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http://indiapost.gov.in

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Browsing of India Post Website

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Practice

• Exercise 1.1.2

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