Understanding Diagnostic Screens for Cisco … · values: •Ready •NotStaged •NotInitialized •NotAuthorized •CACommError •ChannelError ... module. CableCARD •B'castonly—Global

Understanding Diagnostic Screens for Cisco Videoscape VoyagerVantage 4.1First Published: May 15, 2014

Last Modified: May 15, 2014

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Text Part Number: OL-28821-02

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C O N T E N T S

P r e f a c e About This Guide xi

P r e f a c e Obtaining Documentation and Submitting a Service Request xiii

C H A P T E R 1 Understanding Diagnostic Screens in the Vantage Environment 1

View Diagnostic Screens 1

Accessing Vantage Diagnostic Screens 1

Using the Front Panel Buttons 1

Using the Remote Control 2

Identifying Information in Vantage Diagnostic Screens 2

Vantage Diagnostic Screen Transparency 3

Exit Diagnostic Screens 3

Reboot the Set-Top 3

C H A P T E R 2 Summary Information and Error Summary Diagnostic Screens 5

Summary Information Diagnostic Screen 5

Performing Tasks 5

Screen Components 5

Error Summary Diagnostic Screen 9

Performing Tasks 9

Screen Components 9

C H A P T E R 3 Manufacturer Diagnostics 11

Manufacturer Diagnostics Screens 11

Performing Tasks 11

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Screen Components 12

Host Status Summary Diagnostic Screen 12

Performing Tasks 12


Host Bootloader Information Diagnostic Screen 16

Performing Tasks 16


Host Component Information Diagnostic Screen 18

Performing Tasks 18


Host QAM Status Diagnostic Screen 19

Performing Tasks 19


Host DAVIC Status Diagnostic Screen 22

Performing Tasks 22


DOCSIS Status Screens 25

Host DOCSIS Status Diagnostic Screen 25

Performing Tasks 25

Screen Components - Configuration and Addresses 25

Screen Components - Statuses 27

DOCSIS Events Diagnostic Screen 30

Performing Tasks 30


DSG Filters Diagnostic Screens 31

Performing Tasks 32


DVR Information Screens 33

Physical Drive Information Diagnostic Screen 33

Performing Tasks 33


Partition Information Diagnostic Screen 34

Performing Tasks 35


Linux Memory Information Diagnostic Screen 36

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Contents

Performing Tasks 36


CableCARD Information Screen 37

Performing Tasks 38


Common Download Screen 41

Performing Tasks 41


Platform Status Screens 45

Performing Tasks 45


Launching the Platform Status Diagnostic Screens 46

RP Media Main Status Diagnostic Screens 46

Performing Tasks 46


MPEG Decoder/Encoder Status Diagnostic Screens 48

Performing Tasks 48


Audio Channel Status Diagnostic Screens 49

Performing Tasks 49


DirectFB Info Diagnostic Screens 52

Performing Tasks 52

Screen Components - RP Video Stream Handler 52

Screen Components - RP Screen and Layer Status 54

InBand SEC Filter Diagnostic Screen 57

Performing Tasks 57


MPEG Display Status Diagnostic Screen 59

Performing Tasks 59


Energy Manager Diagnostic Screen 60

Performing Tasks 60


Home Networking Status Screen 61

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Contents

Performing Tasks 61

UPnP Diagnostic Screen 62

Performing Tasks 62


Streaming (Client) Diagnostic Screen 62

Performing Tasks 63


Screen Components - Failed Streaming Requests 63

Streaming (Server) Diagnostic Screen 64

Performing Tasks 64


Media Server Diagnostic Screen 65

Performing Tasks 65


C H A P T E R 4 System Diagnostics 67

In-Band Network Diagnostic Screen 67

Performing Tasks 67


OOB Network Diagnostic Screen 69

Performing Tasks 69


DOCSIS Diagnostic Screen 70

Performing Tasks 71


Device Address Diagnostic Screen 71

Performing Tasks 71


HDMI Diagnostic Screen 72

Performing Tasks 72


C H A P T E R 5 Card Diagnostics 75

Card Diagnostics Screen 75

Performing Tasks 75

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Contents


Launching the Card Diagnostics Screens 76

Card Conditional Access Screens 76

Performing Tasks 76


C H A P T E R 6 DVR Diagnostics 81

Physical Drive Diagnostic Screen 81

Performing Tasks 81



Performing Tasks 82


C H A P T E R 7 Home Networking Diagnostics 85

Host Status Diagnostic Screen 85

Performing Tasks 85


MoCA Summary Diagnostic Screen 86

Performing Tasks 86


MoCA Node Rate Table Diagnostic Screen 89

Performing Tasks 89


MoCA Node Power Level Table Diagnostic Screen 90

Performing Tasks 90


MoCA Node Statistics Table Diagnostic Screen 90

Performing Tasks 91


C H A P T E R 8 Cisco CAS Diagnostics 93

Cisco Conditional Access Kernel Information Diagnostic Screen 93

Performing Tasks 93


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Contents

CAM Status Diagnostic Screen 98

Performing Tasks 98


IPPV Information Diagnostic Screen 100

Performing Tasks 100


C H A P T E R 9 Services Diagnostics 103

Services Diagnostic Screens 103



Status Summary Diagnostic Screen 104



N/W and Tuning Status Diagnostic Screen 107



Second Tuner Status Diagnostic Screen 113



Digital Video Status Diagnostic Screen 117



Copy Protection Diagnostic Screen 123



VOD Information Diagnostic Screen 128



VOD Diag Diagnostic Screen 131



SAM Information Diagnostic Screen 133



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Contents

SAM EDCT Info Diagnostic Screen 134



RF Statistics Diagnostic Screen 136



DVR Status Diagnostic Screen 141



PPV Summary Diagnostic Screen 142



SDV Diagnostic Screen 148


Screen Components Page 1 148



EAS Diagnostic Screen 158



EPG Info Diagnostic Screen 159



C H A P T E R 1 0 Post & Boot Status Diagnostics 163

Post & Boot Result Diagnostic Screen 163



C H A P T E R 1 1 Version and Macs Diagnostics 165

Version and Macs Diagnostic Screen 165



C H A P T E R 1 2 HDD Information Diagnostics 167

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Contents

HDD Info Diagnostic Screen 167






C H A P T E R 1 3 CableCARD MMI Diagnostics 171

CableCARD MMI Diagnostic Screen 171



C H A P T E R 1 4 Reboot STB Diagnostic Screen 173

Reboot STB Diagnostic Screen 173



Rebooting the Set-Top from the Diagnostic Screen 174

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Contents

About This Guide

Introduction

We understand the need for providing quick and accurate responses to network users, and we strive to providetools to make this task easier. The diagnostic screens for Cisco Videoscape Voyager Vantage set-tops are aquick way to monitor and diagnose performance of the system.

This guide describes the diagnostic screens included with the software for set-tops operating in a VideoscapeVoyager Vantage environment.

Purpose

After reading this guide, you will be able to use the diagnostic screens to help identify and evaluate statusand information for the set-tops in your system. The following list includes some of the tasks that you canperform using the diagnostic screens:

• Determine the Videoscape Voyager Vantage software version that is currently installed and running

• Confirm the tuning mode

• Verify encrypted and unencrypted modes

• View the Host Bootloader Information diagnostic screen to help determine the status of the Bootloaderupgrade

• Examine the software components installed on your set-top

• Verify the host ID number

• Verify the ECM and EMM counts

• Determine if there has been a decryption failure, and if so, when it occurred

Audience

This guide is written for network operators and personnel who have experience with accessing the diagnosticscreens for Vantage set-tops.

Document Version

This is the first formal release of this document.

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About This Guide

Obtaining Documentation and Submitting aService Request

For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a servicerequest, and gathering additional information, see What's New in Cisco Product Documentation, at: http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html.

Subscribe toWhat's New in Cisco Product Documentation, which lists all new and revised Cisco technicaldocumentation, as an RSS feed and deliver content directly to your desktop using a reader application. TheRSS feeds are a free service.

Understanding Diagnostic Screens for Cisco Videoscape Voyager Vantage 4.1 OL-28821-02 xiii

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Obtaining Documentation and Submitting a Service Request

C H A P T E R 1Understanding Diagnostic Screens in theVantage Environment

Cisco set-tops operating in a Vantage environment include diagnostic screens based on the Vantagemiddleware.

To view the information within the diagnostic screens, you must know how to access them. This sectionprovides instructions to help you access and navigate the diagnostic screens.

• View Diagnostic Screens, page 1

• Exit Diagnostic Screens, page 3

• Reboot the Set-Top, page 3

View Diagnostic Screens

Accessing Vantage Diagnostic Screens

Using the Front Panel ButtonsFollow these steps to access the diagnostic screens using the front panel buttons:

Understanding Diagnostic Screens for Cisco Videoscape Voyager Vantage 4.1 OL-28821-02 1

The following steps apply only to set-tops equipped with front panel buttons. For example, Cisco Explorer4642 and Cisco Explorer 8642.

Note

Step 1 Press and hold the VOL+ and INFO buttons simultaneously until the first diagnostic screen appears.Step 2 To view the next diagnostic screen, press the VOL+ button. For the previous screen, press the VOL- button.Step 3 A diagnostic screen title is followed by a '+' sign if it refers to a set of related screens. To enter the submenu of screens,

press the SELECT key.Step 4 To browse within a menu, press the CH+ button for the next item, or the CH- button for the previous item.Step 5 To return to the previous menu, press the INFO button.

Using the Remote ControlFollow these steps to access the diagnostic screens using the remote control:

Step 1 Press and hold the EXIT key for about two seconds.The POWER LED on the front panel of the set-top blinks.

Step 2 In rapid succession, press the DOWN key twice, followed by the number 2.A diagnostic screen is displayed.

Step 3 To navigate to the next diagnostic screen, press theRIGHTARROW key. To view the previous diagnostic screen, pressthe LEFT ARROW key.

Step 4 A diagnostic screen title is followed by a '+' sign if it refers to a set of related screens. To enter the submenu of screens,press the SELECT key.

Step 5 To browse within a menu, press the DOWN ARROW key for the next item, or the UP ARROW key for the previousitem.

Step 6 To return to the previous menu, press the BACK/LAST key.

Identifying Information in Vantage Diagnostic ScreensThis section helps you to locate information within the Vantage diagnostic screens. The following exampleshows the components of an Vantage diagnostic screen.

This screen is for illustrative purposes only.Note

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Understanding Diagnostic Screens in the Vantage EnvironmentIdentifying Information in Vantage Diagnostic Screens

Vantage Diagnostic Screen TransparencyYou can set the transparency level of the diagnostic pages so that you can still see the video behind thediagnostic page displayed. This can be helpful when you troubleshoot.

You can change the transparency level of the video using either the set-top front panel or the remote control.

Press the Guide button to toggle between the different transparency levels (0%, 25%, 50%, 100%).

Exit Diagnostic ScreensTo exit the diagnostic screens, press the Exit button on the front panel of the set-top or on the remote.

Reboot the Set-TopTo reboot the set-top, press the POWER, SELECT, and GUIDE buttons on the front panel of the set-top atthe same time.

Note • This procedure does not apply to the Cisco Explorer 9865 set-tops.

• You can also reboot the set-top from the diagnostics pages. See Reboot STB Diagnostic Screen, onpage 173 for more information.


Understanding Diagnostic Screens in the Vantage EnvironmentVantage Diagnostic Screen Transparency


Understanding Diagnostic Screens in the Vantage EnvironmentReboot the Set-Top

C H A P T E R 2Summary Information and Error SummaryDiagnostic Screens

This chapter provides an overview of the Summary Information and Error Summary diagnostic screens.

• Summary Information Diagnostic Screen, page 5

• Error Summary Diagnostic Screen, page 9

Summary Information Diagnostic ScreenThis section describes the fields of the Summary Information diagnostic screen. From this screen you canobtain information about the status of the system initialization, system description, and boot status.

Performing TasksBy accessing this diagnostic screen, you can perform the following tasks:

• Determine the current middleware software version and provisioning status

• Verify the inband (IB) and out-of-band (OOB) network parameters

• Determine the current tuner in focus

• Determine whether the inband PAT, PMT, and OC are experiencing timeouts

• Determine whether the OOB OC is experiencing timeouts

• Determine whether inband tuner failures exist

Screen ComponentsMain Menu > Summary > Pages 1-4


Note • Some of the field values might change based on the middleware.

• The Cisco Explorer 4642 and Cisco Explorer 8642 set-tops have a single-page Summary Informationscreen.

Possible ValuesDescriptionField Names

[Device dependent]Example: 3.0.6.118 Fri Apr 82011, 7:41:54 PM GMT

The version of the set-top firmwareand its date of installation.

Firmware Version, Date

• Ready— Authorization hasbeen received from theheadend by the card/Host pairand the authentication andbinding are complete

• Not Ready—Waiting forauthorization, orauthorization failed

• n/a— Failure or noCableCARDmodule detected

The current status of theCableCARD/host authentication(binding)

CP Status

Displays one of the followingvalues:

• Ready

• Not Staged

• Not Initialized

• Not Authorized

• CA Comm Error

• Channel Error

• Other CA Error

• CA Unknown Error

Status of the conditional access forthe set-top

CA Status

In Band Network

Displays the Frequency,Modulation, Power levels, SNR (signal-to-noiseratio), and whether the carrier is locked for all tuners

If Tuner-n is disabled, the screen displays n/a for all Tuner-nfields.

Note

Tuner-1— Tuner-8

[Dependent upon setting]The frequency (freq) in which eachinband tuner is tuned (MHz)

Frequency (MHz)


Summary Information and Error Summary Diagnostic ScreensScreen Components

[QAM-dependent]Example:

• QAM-64

• QAM-256

• Analog

• Other

The current QAM modulationmode of each inband tuner

Modulation

[Hardware-specific]

• value displayed in white—Signal level nominal

• value displayed in amber—Signal level is between -12and -15 dBmV or between+12 and +15 dBmV

• value displayed in red—Signal level is either lowerthan -15 dBmV or higherthan +15 dBmV

• n/a - Not applicable to thisset-top

The approximate received signallevel (PWR, dBmV) at each tuner

Power (dBmV)

[Hardware-specific]

• value displayed in white—Signal level is nominal

• value displayed in red—Signal level is unacceptablytoo high or too low:

◦QAM-64— Signallevel is lower than 25dB

◦QAM-256— Powerlevel is either between-10 and -15 dBmV andSNR less than 36 dB;or, power level isbetween +10 and +15dBmV and SNR lessthan 33 dB

• n/a— Not applicable to thisset-top

The signal-to-noise ratio (SNR, indB) of applicable QAM datachannels for each tuner

SNR (dB)



• Locked— Tuner is lockedto a carrier

• Unlocked— Tuner is notlocked to a carrier

Indicates whether the tuner islocked to a QAM carrier

Carrier Lock

n/aNot applicable to Vantage set-topsPower Status

Boot process in unknown stateNot applicable to Vantage set-topsBoot Status

• Succeeded—The downloadprocess succeeded

• Failed— The set-top couldnot complete the download

•MaxRetryReached— Thedownload process was retriedunsuccessfully for thepermissible maximumnumber of times

• None— The downloadprocess is not active

• Deferred— The set-topacknowledges that thedownload has been deferred

• InProgress—The downloadis in progress

• Cancelled— The set-topacknowledges that thedownload was cancelled

• Aborted— The set-topacknowledges that thedownload was aborted

• Complete— The set-topacknowledges that thedownload is complete

• Deferred Expired— Theset-top notifies DLSS that thedeferral period has expired

The status of the firmwaredownload process

Firmware D/L status



Error Summary Diagnostic ScreenThis section describes the fields of the Error Summary diagnostic screen.


• Determine whether the inband PAT, PMT, and OC are experiencing timeouts

• Determine whether the OOB OC is experiencing timeouts

• Determine whether inband tuner failures exist

Screen ComponentsMain Menu > Summary > Pages 5-8

The Cisco Explorer 4642 and Cisco Explorer 8642 set-tops have a single-page Error Summary screen.Note


n/aNot applicable to Vantage set-topsApplication Signaling

Integer >= 0, Integer >= 0Example: 0, 0

Displays errors in reading theProgram Association Table (PAT)and Program Map Table (PMT)

PAT, PMT timeouts

Integer >= 0, Integer >= 0Example: 0, 0

Displays the number of inbandobject carousel (IB OC) andout-of-band object carousel (OOBOC) timeouts

IB, OOB OC timeouts

Displays the Failed Tune Count and Last Failed Frequency for each ofthe set-top tuners

InBand Network

Integer >= 0Displays the number of tuningerrors that have occurred since thelast host boot cycle for each of thetuners

Failed Tune Count


Summary Information and Error Summary Diagnostic ScreensError Summary Diagnostic Screen

Possible values:

• [Integer > 0] MHz— Thelast frequency that could notbe tuned into since the lasthost boot cycle

• N/A— A tuning error hasnot occurred since the lasthost boot cycle

The last frequency (in MHz) intowhich each InBand tuner failed totune

Last Failed Freq



C H A P T E R 3Manufacturer Diagnostics

This chapter provides an overview of the Manufacturer Diagnostics screens.

• Manufacturer Diagnostics Screens, page 11

• Host Status Summary Diagnostic Screen, page 12

• Host Bootloader Information Diagnostic Screen, page 16

• Host Component Information Diagnostic Screen, page 18

• Host QAM Status Diagnostic Screen, page 19

• Host DAVIC Status Diagnostic Screen, page 22

• DOCSIS Status Screens, page 25

• DVR Information Screens, page 33

• Linux Memory Information Diagnostic Screen, page 36

• CableCARD Information Screen, page 37

• Common Download Screen, page 41

• Platform Status Screens, page 45

• Home Networking Status Screen, page 61

Manufacturer Diagnostics ScreensThis section describes the fields of the Manufacturer diagnostic screens.

These screens contain information regarding the Bootloader, Components, Conditional Access, DVR (ifequipped), and LinuxMemory as well as the status of the QAMs, the network, DOCSIS, common downloads,platform components, and the home network.

Performing TasksBy accessing this diagnostic screen, you can launch the Manufacturer Diag screens.


Screen ComponentsMain Menu > Manufacturer Diag

Launch the Manufacturer Diag Screens

To launch the Manufacturer Diag screens, press the Select button on either the remote control or the frontpanel of the set-top.

Host Status Summary Diagnostic ScreenThis section provides an overview diagram and field descriptions of the Host Status Summary diagnosticscreen. You can view this screen to obtain the status of the system initialization, system description, bootstatus, and information concerning the clocks.


• Verify the current status of the boot process.

• Verify the system information.

• Check the amount of available memory.

• Check when the DHCT was last booted and if it is receiving the correct time.


Manufacturer DiagnosticsScreen Components

Screen ComponentsMain Menu > Manufacturer Diag > Summary

Possible ValuesDescriptionField Name

Initialization

[Hardware-dependent value]The serial number of the host.HOST SN



• AmsReady— TheCableCARD module hascompleted the boot process.

• AmsNotReady— TheCableCARD module has notcompleted the boot process.

• AmsReset— TheCableCARD module hasbeen reset.

• AmsRemoved— TheCableCARD module hasbeen removed from the host.

• AmsFailed— TheCableCARD host has failed.

• VPOD— In this mode, theCAM features are handled bythe embedded POD module.

• UnknownHoming— If yousee this indicator, contactCisco Services.

The status of the CableCARDmodule.

CableCARD

• B'cast only— Globalbroadcast message receivedand the DHCT is in one-waymode.

• Ready— An individuallyaddressed configurationmessage received.

• Searching— No UNConfigmessage received.

The boot process for theUser-to-Network configuration(UNConfig)

UNConfig

• ADSG

• DAVIC

• DOCISIS

• UNCONFIG

The out-of-band (OOB) mode.OOB Mode

System Description

[Hardware-dependent value]The version of the host's hardware.HW Rev

[Hardware-dependent value]The version of the residentapplication.

SW Rev



[Software-dependent]Example: 2.5.

The version of the host bootloader.`BOOTR

[Hardware-dependent value]The host's model number.Model

Memory Usage (KB)

[Hardware-dependent value]Overall memory available to theporting layer.

System Heap

[Hardware-dependent value]Memory initialized when videostreaming begins.

Video Heap

TBDTBDJVM Heap

[Integer >= 0]The total amount of memoryassigned.

Total

[Integer >= 0]The amount of free memoryavailable.

Free

TBDTBDLargest

TBDTBDLive Objs.

TBDTBDDead Objs.

Clocks

[Days, Hours,Minutes, Seconds]The amount of time elapsed sincethe tru2way system last booted.

The time is shown in thehexadecimal format inparenthesis.

Note

SysUpTime

[Date, Time]The date and time that the ExplorerDHCT last booted.

The time is shown in thehexadecimal format inparenthesis.

Note

Booted

[Date, Time]The current date and time.The time is shown in thehexadecimal format inparenthesis.

NoteCurrent

[Hardware-dependent]The speed, in megahertz (MHz), atwhich the microprocessor anddatabus are running.

CPU/Bus Speed

[Integer > 0]The number of events available inthe event pool of the OS.

Ev Pool



Host Bootloader Information Diagnostic ScreenThis section describes the fields of the Host Bootloader Information diagnostic screen.

The Bootloader is a factory program loaded into the DHCTs to ensure reliable upgrades. You can view thisscreen to confirm the status of the Bootloader.


• Determine the version number of the Bootloader

• Verify the vendor ID for the manufacturer of the DHCT

• Determine the identification number of the FLASH ROM image

• Determine the code version table (CVT) download group for the DHCT

Screen ComponentsMain Menu > MFG Diagnostics > Bootloader Info > Pages 1-2

Note • If n/a appears in all of the fields, then the Bootloader application has not been loaded on the set-top.

• The Bldr Version Group ID, Image ID, Word, and NVMWrites fields are CVT-only fields.

• In the Word fields, resource descriptors are used to validate that new software can be used by theset-top and, therefore, help prevent bad code from being loaded onto the set-top.


• [Manufacturer-dependent]— the first 6 digits of theset-top MAC address.

• n/a—Bootloader not loaded.

The vendor number defined by themanufacturer for the DHCT(hexadecimal format)

Vendor ID

• [Hardwaremodel-dependent]


The hardwaremodel for the DHCT(hexadecimal format)

HW Model


Manufacturer DiagnosticsHost Bootloader Information Diagnostic Screen

• [Hardwaremodel-dependent]


The version number of thehardware mode(hexadecimal format)

HW Version

• [Software-dependent]


The software version of theBootloader(hexadecimal format)

Bldr Version

• 0x00000000— Defaultgroup ID.

• 0x00000xxx— "xxx" arethree numerals.

• n/a— DHCT does notsupport CVT download.

The CVT group to which theDHCT belongs

Group ID

• 0x00000000— Defaultgroup ID.

• 0x000000xx— "xx" are twonumerals.

• n/a— DHCT does notsupport CVT download.

The Common Download Group towhich the DHCT belongs

CDL Group ID

• [Hexadecimal Image ID]

• 0x00000000— Defaultimage ID.

• 0x000000xx— "xx" are twonumerals.

• n/a— Bootloader image notloaded.

The bootloader image IDImage ID

• [Integer > 0]


The number of writes to thenon-volatile memory (NVM) sincethe DHCT last booted

NVMWrites



Host Component Information Diagnostic ScreenThis section describes the fields of the Host Component Information diagnostic screen. You can view thisscreen to verify the software and driver versions installed on the DHCT.


• Verify the software and software version for each component installed on the DHCT

• Verify the release status for software and driver components installed on the DHCT

• Determine when a component was created

Screen ComponentsMain Menu > MFG Diagnostics > Component Info


[Component-dependent]The name of each componentinstalled on the set-top.

Component

[Software-dependent]Example: 1.0.15.01

The version of each softwarecomponent installed on the set-top.

Version


Manufacturer DiagnosticsHost Component Information Diagnostic Screen

[Software-dependent]Example: 20:37:03 GMT

The time that each component wascreated.(GMT)

Time

• P— Production code.

• D— Debug code.

Defines the state of the softwarecode.

P/D

TBDTBDImage File

TBDTBDPlatform

TBDTBDMIPS NetProcs

TBDTBDMIPS Diagnostics

TBDTBDNVM Library

TBDTBDDOCSIS CM Bin

TBDTBDLinux kernel

TBDTBDSTAPI

TBDTBDDLNA

TBDTBDUMM

TBDTBDULOG

TBDTBDPThreadDiag

TBDTBDSWDT

TBDTBDMiddleware

TBDTBDJVM

Host QAM Status Diagnostic ScreenThis section provides an overview diagram and field descriptions of the Host QAM Status diagnostic screen.You can view this screen to obtain diagnostic information for each QAM tuner.


• Check the integrity of the QAM signal

• Determine the current capacity of QAM buffer

• Verify the total number of packets received since the QAM channel became active

• Determine the status of a QAM channel


Manufacturer DiagnosticsHost QAM Status Diagnostic Screen

Screen ComponentsMain Menu > MFG Diagnostics > QAM Status > Pages 1-2

The following table includes the status parameters for all QAMs because the fields, descriptions, andvalues are similar in definition.

Note


• QAM-64

• QAM-256

• n/a

QAM tuner modulation modeModulation

[Dependent upon setting]The frequency (freq) in which theinband tuner is tuned (MHz)

Frequency (MHz)

Refer to specific hardwarespecifications

• value displayed in white—Signal level is normal.

• value displayed in amber—Signal level is marginally toohigh or too low.

• value displayed in red—Signal level is unacceptablytoo high or too low.

• n/a—Not applicable on thisDHCT.

Example: 26.0

The approximate received signallevel

RF Power (dBmV)




• value displayed in white—Signal level is normal.

• value displayed in amber—Signal level is marginally toohigh or too low.

• value displayed in red—Signal level is unacceptablytoo high or too low.

• n/a—Not applicable on thisDHCT.

Example: 39.60

Signal-to-noise ratioS/N (dBmV)

• Locked

• Unlocked

Tuner stateState

[Integer > 0]The number of seconds that thetuner has been locked on thecurrent frequency

Seconds

Decoder

• [Decimal > 0]— Streaming

• [Decimal = 0]— Notstreaming

The audio PID number in theMPEG stream that contains theaudio information being decoded

Audio PID



The video PID number in theMPEG stream that contains thevideo information being decoded

Video PID



The PID number in the stream thatrefers to the PCR time stamp

PCR PID

[Integer > 0]— Number shouldchange each time the screenrefreshes; otherwise video may belost.

The time stamp of the last PCRsynchronization lock

PCR Lock



• n/a— Tuned to an analogchannel

• UNIX format— Numbershould change each time thescreen refreshes

If this number doesnot change each timethat the screenrefreshes, then videomay have been lost.

Important

A presentation time stamp thatchanges each time that the screenrefreshes

PTS

[Integer > 0]The program number associatedwith active content within the STB

Program Num

TBDTBDStream Type

TBDTBDTunerNum

Host DAVIC Status Diagnostic ScreenThis section describes the fields of the Host DAVIC Status diagnostic screen. You can view this screen toobtain statistical information about the radio frequency (RF) channels and network on your system in real-time.

If the set-top is in DOCSIS mode, then the DAVIC fields will show n/a. These fields will only showcontent if the set-top is in DAVIC mode.

Note


• Confirm the power levels and frequencies of the FDC and the RDC

• Confirm the network parameters for the Ethernet

• Confirm the network parameters for the RF network

Screen ComponentsMain Menu > MFG Diagnostics > Network Status


Shows levels in reference to the Forward Data Channel as describedbelow

FDC


Manufacturer DiagnosticsHost DAVIC Status Diagnostic Screen

Shows levels in reference to the Reverse Data Channel as describedbelow

RDC

[Network dependent]

• FDC Range: 70–130 MHz

• RDC Range: 8 to 26.5 MHz

The frequency (Freq) of the tunedQPSK receiver

Frequency

• Locked— Receiver islocked onto a frequency withvalid QPSK data

• Unlocked— Receiver is notlocked onto a frequency withvalid QPSK data

The status of the receiver in regardsto receiving valid data

Status



• value displayed in amber—Signal level is marginally toohigh or too low

• value displayed in red—Signal level is unacceptablytoo high or too low

The approximate received signallevel in dBmV

Level

[Integer >= 0]Current data rate (in Kbps) of theFDC/RDC

Data Rate





• n/a—Not applicable for thisDHCT

The signal-to-noise ratio in dBS/N

[Integer >= 0]The number of corrected bytes sentor received

Corr Bytes



[Integer >= 0]The number of uncorrected bytessent or received

Un Cor Bytes

[Integer >= 0]The number of seconds that thefrequency has been locked

Seconds

[Integer >= 0]The total number of data bytessuccessfully read since thefrequency was locked

Total Bytes

[Integer >= 0]The total number of data bytesrequiring retransmission since thefrequency was locked

Retransmission

[Integer >= 0 / Integer >= 0]Two unique numbers that describedata errors

• First Number— Theaverage number of errorsduring the time the frequencywas locked

• Second Number—Thenumber of errors since thelast time the screen wasrefreshed

Err Avg/Inst

Ethernet

[Hardware-dependent, uniquefor each Ethernet networkinterface]Example: 00:40:7B:C0:EE:C1

The MAC address assigned to theEthernet adapter

MAC

[Network-dependent]Example: 10.1.0.1

The IP address assigned to theEthernet adapter

IP


The IP subnet mask assigned to theEthernet adapter

Subnet Mask

RF Network

[Hardware-dependent, uniquefor each Ethernet networkinterface]Example: 00:40:7B:C0:EE:C1

The MAC address assigned to theRF network adapter

MAC


The IP address assigned to the RFnetwork adapter

IP


The IP subnet mask assigned to theRF network

Subnet Mask



• [Hub-dependent]

• N/A

The hub to which this host isassigned

HUB ID


Indicates if the IP address of thenetwork management system inwhich it can then send SimpleNetwork Management Protocol(SNMP) traps

SNMP Mgr

DOCSIS Status Screens

DOCSIS is not supported in Vantage 4.0. The information in this section is provided for reference only.Note

This section provides an overview of the DOCSIS Status diagnostic screens for DHCTs in Basic or AdvancedDSG mode, including the fields and parameters that are included in the screens.

Host DOCSIS Status Diagnostic ScreenThis section describes the fields of the Host DOCSIS Status diagnostic screen.


• Verify the status of the DOCSIS network operations on your system

• Verify if the DHCT is running in DSG mode

• Verify the DNCS MAC and IP addresses

Screen Components - Configuration and AddressesMain Menu > MFG Diagnostics > DoCSIS Status > Page 1


Configuration

TBDTBDAccess Mode

[Network-dependent]The file name that represents theconfiguration file

Config File


Manufacturer DiagnosticsDOCSIS Status Screens

• DODA

• DAVIC

• TelcoReturn

• DOCSIS

• Ethernet

• Unknown

• DOCSISONLY

• DAVICONLY

• DODAONLY

• EthernetOnly

• DavicExpress

• TelcoReturnOnly

• DavicExpressOnly

The status of the DHCT cablemodem (DCM)

UNConfig DCM

[Integer > 1]The identification number for theQPSK modulator

CPE Mod ID

[Integer > 1]The maximum number of externalEthernet MAC addresses the cablemodem can support plus one

Max CPE MACs

• Enabled: 1

• Enabled: 2

• Enabled: 1, 2

• Disabled: 1

• Disabled: 2

• Disabled: 1, 2

Cable Modem Baseline PrivacyInterface. Determines the status ofprivacy between the cable modemand the CMTS

CM Bpi Privacy

Addresses

[Hardware-dependent]The MAC address for the cablemodem host

CPE MAC

[Network-dependent]The IPv4 address for the PowerTVCPE

CPE IPv4

[Time]YYMMDD.hhmmss format

The expiration date for the lease onthe PowerTV CPE

CPE Lease Exp v4

TBDTBDCPE IP v6


Manufacturer DiagnosticsHost DOCSIS Status Diagnostic Screen

TBDTBDCPE Lease Exp v6

[Hardware-dependent]The MAC address for the cablemodem

CM MAC

[Network-dependent]The IPv4 address for the cablemodem host

CM IPv4

[Network-dependent]The IPv6 address for the cablemodem host

CM IPv6

Screen Components - StatusesMain Menu > MFG Diagnostics > DoCSIS Status > Page 2


• EstablishTOD

• ImageDwnload

• Inactive

• ObtainingIP

• Operational

• Ranging

• ReadingUCD

• Registering

• Scanning

• SendingaParams

• Unauthorized

• Unavailable:Displays in red

The operational state of DOCSISServer State



• Inactive

• Scanning

• Reading UCD

• Ranging

• Obtaining IP

• EstablishToD

• SendingParams

• Registering

• Operational

• ImageDwnLoad

• Unauthorized

• Other

• 1WayOperational

• 2WayUpDisabled

• Unknown— Contact CiscoServices

The status of the networkconnectivity

Connectivity

• Other

• NotReady

• NotSynchronized

• PhySynchronized

• UsParametersAcquired

• RangingComplete

• IpComplete

• TodEstablished

• SecurityEstablished

• ParamTransferComplete

• RegistrationComplete

• Operational

• Access Denied

• Unknown— Contact CiscoServices

The status of the embedded cablemodem

CM Status Value



Refer to Annex D of the DOCSIS2.0 OSSI specification for details

These values are defined by theDOCSIS standard

CM Status Code

Displays information about the upstream signal as described belowUpstream

Displays information about the downstream signal as described belowDownstream

• Downstream

◦QAM-64

◦QAM-256

◦Other

◦Unknown

• Upstream

◦QAM-16

◦QPSK

◦Other

A downstream and upstreammodefor the inband tuner

Mod

[Dependent on frequency]The downstream and upstreamfrequency (MHz)

Freq

• 6 MHz: Downstream forDOCSIS

• 8 MHz: Downstream forEuro-DOCSIS

• Variable: Bandwidth forupstream signal

The upstream and downstreamsignal bandwidth

Width

[Integer]The downstream and upstreampower levels relative to 1 millivolt(dBmV)

Level

[Integer > 0]The cumulative number of packetsreceived downstream andtransmitted upstream

Pkts

[Integer > 0]The downstream and upstreamtransmission rates in bits persecond (bps)

bps

[Integer > 0]The upstream channel ID (UCID)identification value that isassociated with a DSG rule

Ch ID

[Network-dependent]The upstream baud rate inkilosymbols per second (ksps)

Symbol Rate



[Integer > 0]The approximatedownstream/upstreamsignal-to-noise S/N ratio (dB)

S/N

[Integer > 0] / [Integer > 0]The number of correctableerrors/The number of uncorrectableerrors

Corr/Uncorr

TBDTBDInterleave

DOCSIS Events Diagnostic ScreenThis section describes the fields of the DOCSIS Events diagnostic screens. The information within the screensprovides information about DOCSIS events, including the level of the events, when they last occurred, andhow often they have occurred.

Several separate DOCSIS Events diagnostic screens exist; one for events 1-5, one for events 6-10, and soon. Each screen contains the fields described in this section.

Note


• Determine the level of the events listed

• Determine the most recent occurrence of DOCSIS events

• Determine how often the events occur

Screen ComponentsMain Menu > MFG Diagnostics > DoCSIS Status > Pages 3-5

You may see multiple pages of information, based on the number of entries available. If multiple pagesappear, use the left and right arrows (< and >) to navigate through the subpages.

Note



Manufacturer DiagnosticsDOCSIS Events Diagnostic Screen

• Debug

• Information

• Notice

•Warning

• Error

• Critical

• Alert

• Emergency

The DOCSIS level of the eventLevel

YYMMDD at hhmmss.d (whered is tenths of seconds), -/+ UTCtime differentialExample:

091012 at 120105.2, -5.0 translatesto October 12, 2009 at 12:01:05:02,UTC - 5 hours (west of UTC)

The most recent occurrence of theevent

Last

[Integer > 1]The number of times the event hasoccurred

Count

[Integer > 0]The event IDID

YYMMDD at hhmmss.d (whered is tenths of seconds), -/+ UTCtime differentialExample:

091012 at 120105.2, -5.0 translatesto October 12, 2009 at 12:01:05:02,UTC - 5 hours (west of UTC)

The first occurrence of the eventFirst

DSG Filters Diagnostic Screens

Vantage 4.0 does not support DSG filters. The screens described in this section will appear when selected,but their fields will always display blank or n/a.

Note

This section describes the fields of the DSG Filters diagnostic screens. The information within the screensprovides forwarding and filtering statistics for each DSG tunnel filter.

Several separate DSG Filters diagnostic screens exist: one for filters 1 and 2, one for filters 3 and 4, and soon. Each screen contains same the fields, which are described in this section.


Manufacturer DiagnosticsDSG Filters Diagnostic Screens


• Determine the destination MAC and IP address for a DSG tunnel

• Determine the number of packets that have been filtered through a tunnel

Screen ComponentsMain Menu > MFG Diagnostics > DOCSIS Status > Pages 6-13

You may see multiple pages of information, based on the number of entries available. If multiple pagesappear, use the Left and Right arrows (< and >) to navigate through the subpages.

Note


[Integer > 1]The ID associated with this tunnelTunnel ID

• IPv4

• IPv6

The type of IP configuration in useIP Addr Type

[Integer > 0 and < 65535]The start UDP port value that isassociated with the DSG tunnel

Start Port

[Integer > 0 and < 65535]The end UDP port values that isassociated with the DSG tunnel

End Port

• [Network-dependent]

• 0— Indicates that thedestination IP address doesnot apply

The destination IP address that isassociatedwith the DSG tunnel andused with the DSG eCM filteringand forwarding process

Dest IP

• [Network-dependent]

• 0— Indicates that the sourceIP filtering does not apply

The source IP address that isassociatedwith the DSG tunnel andis used with the DSG eCM filteringand forwarding process.

Source IP

[Network-dependent]The source IP subnet mask for theDSG stream that is used to filterand forward DSG traffic

Source Mask

[Hours, Minutes, Seconds]The amount of time the tunnel hasbeen active

Time Active


Manufacturer DiagnosticsDSG Filters Diagnostic Screens

• CableCARD

• Broadcast ID

•MAC Address

• CA System ID

• Application ID

The client type as defined by theDSG specification

Client ID Type

[Client ID Type field-dependent]The value or address associatedwith the Client ID Type

Client ID Value

[Hardware-dependent]The destination MAC addressassociated with the DSG tunnelentry

MAC

[Integer > 0]The total number of packets thatare being classified and filtered forthe DSG tunnel entry since theentry was created

Num Pkts

[Integer > 0]The total number of octets that arebeing classified and filtered for theDSG tunnel entry since the entrywas created

Num Octets

DVR Information ScreensThis section contains information on the DVR Information diagnostic screens, including the Physical DriveInformation diagnostic screen and the Partition Information diagnostic screen.

Physical Drive Information Diagnostic ScreenThis section describes the fields of the DVR HDD Info diagnostic screen. This screen contains informationregarding the hard disk drive on the DHCT that is used to store digitally recorded video programs.


• Determine the model and serial number of the hard drive

• Verify the amount of available free space

• Determine the size and capacity of the ITFS (Information Technology File System) and the AVFS(Audio/Video File System) file systems

• Verify statistical information about the DVR hard disk in the DHCT


Manufacturer DiagnosticsDVR Information Screens

Screen ComponentsMain Menu > MFG Diagnostics > DVR Information > Page 1

Important • If any of the fields display "Unavailable," then there is a failure to communicate with the drive or adrive is not present. A failure to communicate is a critical situation. Contact Cisco Services for furtherassistance.

• If an external drive is attached to the set-top, the fields in Drive 1 (Raid disk) will display. BothPhysical Drive sections contain the same parameters; however, the data reflects a different drive.


[Model-dependent]The model type for the DVRHDDModel Number

[Model-dependent]The serial number for the DVRHDD

Serial Number

[Software-dependent]The firmware identification numberFirmware Version

• Yes— The hard drive isremovable

• No— The hard drive is notremovable

Displays whether the hard drive isremovable

Removable

[Hard drive-dependent]The size of the sectors for the HDDCapacity

[Integer > 0]The internal operating temperatureof the hard drive

Internal Temp

Time valueTime of the last scanLast scan status

0— Desired value

[Integer > 0]— Could indicate anissue

Remapped sector count of HDDS.M.A.R.T. data

Remapped sector count

Partition Information Diagnostic ScreenThis section describes the fields of the Partition Info diagnostic screen. This screen contains information aboutthe partition that exists on the hard drive.

This diagnostic screen only exists on set-top models that include a DVR.Important


Manufacturer DiagnosticsPartition Information Diagnostic Screen


• Verify the capacity for the partition

• Verify the amount of available space that remains in the partition

• Determine if any lost or bad clusters exist in the partition

Screen ComponentsMain Menu > MFG Diagnostics > DVR Information > Pages 2-4

Note • A second Partition Info diagnostic screen exists in the diagnostic screen sequence. Both PartitionInfo screens contain the same parameters; however, the data reflects a different partition.

• If an external drive is attached to the set-top, a third Partition Info diagnostic screen will appear inthe diagnostic screen sequence. This screen contains the same parameters as the other two; however,it reflects the partition on the external drive.


Media Volume

[Integer > 0]The number of bytes per clusterBytes per Cluster

[Integer > 0]The total number of clusters in thepartition

Total Clusters

[Integer > 0]The total number of free clusters(not written to) in the partition

Free Clusters

Media Info

[Integer >= 0]The number of files deleted fromthis partition

Deleted file count

[Integer >= 0]The total number of files on thepartition

Total file count

[Hardware dependent]Actual TSB n (n=1-8) file name ofthe internal HDD

TSB n File Name

[1 <= Integer <= 18000]TSB duration of the internal HDD(in seconds)

TSB n Duration

[Integer > 0]TSB bit rate of the internal HDD(in kbps) given by the application

TSB n Bit Rate


Manufacturer DiagnosticsPartition Information Diagnostic Screen

Linux Memory Information Diagnostic ScreenThis section describes the fields of the Linux Memory Information diagnostic screen, and includes details onthe various kinds of RAM in use and available for use.


• Verify the total RAM capability for the system

• Determine the total RAM available for use

• Determine the kernel reserve memory size

• Determine whether there is a memory leak in your system

Screen ComponentsMain Menu > MFG Diagnostics > Linux Memory Info

All memory values are given in kilobytes.Note


System RAM

[Integer >= 0]The total physical system RAMvisible to Linux (in kB). This willbe the actual RAM size minus asmall amount reserved for use bythe bootloader (around 1 MB).

Total

[Integer >= 0]The amount of RAM (in kB)required to boot the Linux kernel.This includes all static deviceallocations in kernel space.

Boot

[Integer >= 0]The total free usable RAM (kB)available after booting the kernel.This is reported by Linux as"memTotal".

Useable

Useable RAM

[Integer >= 0]The total free usable RAM (kB)available after booting the kernel.This is reported by Linux as"memTotal".

Total


Manufacturer DiagnosticsLinux Memory Information Diagnostic Screen

[Integer >= 0]The amount of RAM (kB) reservedfor use by the Linux kernel.

Kernel

[Integer >= 0]The maximum amount of RAM(kB) available to user processes.Reported by Linux asCommitLimit.

User

[Integer >= 0]The total amount of free RAM (kB)currently available to the system.This is reported by Linux as"MemFree".

Free

Kernal

[Integer >= 0]The amount of RAM (kB) reservedfor use by the Linux kernel.

Reserved

[Integer >= 0]The amount of RAM (kB) used inLinux cache. Reported by Linux as"Cached". This disposable cachemay cause kernel memory usageto exceed the specified limitreserved for the kernel.

Cache

User

[Integer >= 0]The maximum amount of RAM(kB) available to user processes.Reported by Linux asCommitLimit.

Limit

[Integer >= 0]The total address space (kB)currently committed to user space(including the PTVheap). Reportedby Linux as CommittedAS.

Used

[Integer >= 0]The total free address space (kB)currently available to user spaceprocesses.

Free

CableCARD Information Screen

Vantage 4.0 does not support CableCARD, and the CableCARD Info menu option does not appear in thedisplay. The information in this section is provided for reference only.

Note

The CableCARD diagnostic screens, other than the first summary screen, are entirely dependent on themanufacturer of the CableCARD module.

The host displays its own CableCARD summary information on the first summary screen.


Manufacturer DiagnosticsCableCARD Information Screen

The host then pulls any subsequent CableCARD diagnostic screens from the CableCARDmodule and displaysthem for your information. These screens are dependent on the CableCARDmanufacturer and are not includedin this document.

If you are using Cisco M-Cards for your CableCARD modules, you can get detailed information on thesescreens from M-Card and S-Card Diagnostic Screens on a TV Host: A Reference Guide.


• Determine the CableCARD OOB mode

• Determine the copy protection provisioning status

• View the CableCARD, host, and manufacturer IDs

• View the CableCARD MAC address, serial number, and software and hardware versions

Screen ComponentsMain Menu > MFG Diagnostics > CableCARD Info


Manufacturer DiagnosticsPerforming Tasks

Important • The host displays its own CableCARD summary information on the first summary screen.

• The host then pulls any subsequent CableCARD diagnostic screens from the CableCARD moduleand displays them for your information. These screens are dependent on the CableCARDmanufacturerand are not included in this document. See the CableCARD manufacturer's documentation fordescriptions of these diagnostic screens.

• If you are using a Cisco CableCARD, see M-Card and S-Card Diagnostic Screens on a TV Host: AReference Guide for more information on the subsequent screens.


• OOB— The CableCARDmodule is communicatingwith the headend using theout-of-band channel

• DOCSIS— TheCableCARD module iscommunicating with theheadend using a DOCSISchannel

Displays the communicationmodeof the CableCARD module

CA Mode

• Ready— The hostauthentication key has beenrequested

• Not Ready— The hostauthentication key has notbeen requested

Displays whether the CableCARDmodule has requested the hostauthentication key for binding

CA Status

Serial Numbers

[Hardware-dependent]The Internal Secure Element (ISE)component serial number

ISE

• [Hardware-dependent]

• Unavailable— Smart cardis not currently in use

The External Security Element(ESE) smart card (optionalcomponent) serial number

ESE

[Hardware-dependent]The Internal Secure Element (ISE)component version number

ISE Ver

• [Hardware-dependent]

• Unavailable— Smart cardis not currently in use

The External Security Element(ESE) smart card (optionalcomponent) version number

ESE Ver



CP ID Information

[Hardware-dependent]Displays the ID of the CableCARDmodule inserted into the host

CableCARD ID

[Hardware-dependent]Displays the ID of the hostHost ID

[Hardware-dependent]Displays the manufacturer of theCableCARD module

CableCARD Mfr. ID

CP System ID

• 0— Invalid value


• 2—CableCARDCP system;valid value



CA System ID[Hardware-dependent]

Example: 0xE00

Displays the system ID of the copyprotection system (CP) and of theconditional access system (CA)

CP / CA System ID

[Hardware-dependent]The MAC address of theCableCARD module inserted intothe host

CableCARD MAC Address

[Hardware-dependent]The MAC address of theCableCARD module inserted intothe host

CableCARD Serial Number

[Hardware-dependent]The hardware version of theCableCARD module inserted intothe host

CableCARD HW Version

• OK— The copy protectioncertificates have beensuccessfully authenticated

• Failed— One of thecertificates failedauthentication

Displays the results of the copyprotection authentication betweenthe CableCARD module and thehost

CP Certificate Check

• [Date, Time]

• Never— Desired value; noerrors have occurred

Time when the last error occurredLast Comm. Err



[Date, Time]Timewhen the last communicationoccurred

Last Comm. Time

Entitlement Agent

[Hardware-dependent]The Internal Secure Element (ISE)component serial number

ISE

Common Download ScreenThis section describes the fields of the Common Download diagnostic screen.


• Verify the status of the current download

• Verify the path that the current download is using

• Verify the percentage of download completion

Screen ComponentsMain Menu > MFG Diagnostics > Common Download


• No Trigger— No validtrigger received

• Current— CVT received,image on set-top is current

• Required— CVT received,download required

• Downloading— Downloadin progress

• Complete— Downloadcomplete, reboot imminent

Status of the downloadStatus


Manufacturer DiagnosticsCommon Download Screen

• None— No download inprogress

• FAT— In-Band FATchannel DSM-CC datacarousel

• OOB— DSG applicationtunnel DSM-CC datacarousel

• TFTP— DOCSIS TFTP

Path of the downloadPath

[Platform-dependent]Hardware ID of the platformHardware ID

[Integer >= 0]Common download group IDstored in the bootloader

Group ID

[File-dependent]Current image name stored inbootloader

Current Image

[File-dependent]Pending image name, from CVTPending Image

[File-dependent]Displays size of file (in kB) writtento persistent memory (HDD orflash)

Written

[0 <= Integer <= 100]Percentage of download completedComplete



Last error detectedError



The errors displayedcan include some or

Important

all of the followingerrors:

• None— Desired result

• Trigger StatusInvalid_CVT

• Trigger StatusDamaged_CVT

• Trigger StatusInvalid_CVT_CVC

• Trigger StatusCVT_No_CVC

• Trigger StatusCVT_Mismatch_VendorID

• Trigger StatusCVT_Mismatch_HardwareVersionID

• Trigger StatusCVT_Mismatch_HostMACAddress

• Trigger StatusCVT_Mismatch_HostID

• Trigger StatusCVT_Mismatch_GroupID

• Image StatusInvalid_CodeImage

• Image StatusInvalid_CodeImage_CVC

• Image StatusMismatch_MessageDigest

• Image StatusMismatch_CodeImageCRC

• Download StatusDownload_Failed

• Download StatusDownload_MaxRetry_Reached

• Download StatusDownload_Cancelled

• Download StatusDownload_Aborted

• Upgrade Status



Upgrade_Failed

• Upgrade StatusDamaged_CodeImage

• Upgrade StatusReboot_MaxRetry_Reached

• Upgrade StatusCertificate_Failure

TBDTBDElapsed

Platform Status ScreensThis section provides an overview diagram and field descriptions of the Platform Status diagnostic screens.These screens contain information regarding the video and audio transmission, tuner status, DMA channelstatus, and display status of the stream.

Performing TasksBy accessing this diagnostic screen, you can launch the Platform Status diagnostic screens.

Screen ComponentsMain Menu > MFG Diagnostics > Platform Status


Manufacturer DiagnosticsPlatform Status Screens

Launching the Platform Status Diagnostic ScreensTo launch the Platform Status diagnostic screens, press the Select button on either the remote control or thefront panel of the set-top.

RP Media Main Status Diagnostic ScreensThe RP Media Main Status screen allows you to view the status of the media manager handle.


• View the state of the media manager handle

• View the source, video decoder, and audio decoder to which the media manager handle is attached

Screen ComponentsMain Menu > MFG Diagnostics > Platform Status > Media Info



Manufacturer DiagnosticsLaunching the Platform Status Diagnostic Screens

•MediaOpened— A mediahandle has been opened

• DsiOpened— A mediahandle was opened and thePID table set for the mediahandle, but currently no AVdecoder(s) is allocated to it

• DecAllocated— A mediahandle was opened, the PIDtable is set, and an AVdecoder(s) has been allocatedand started

The current state of the mediamanager handle

State

• RF Tuner

• IP Tuner

• Play File— Local DVR fileplayback

• HTTP Source— Playbackfof video from an HTTPserver

•MemorySource—Playbackfrom local memory buffers

The source to which this mediamanager handle is attached

Source

• Digital 0— Digital decoder(main)

• Digital 1— Digital decoder(PIP)

• Analog 0—Analog decoder(main)

• Analog 1—AnalogDecoder(PIP)

Indicates the video decoderallocated to this media managerhandle

Vid Decoder

• Digital 0 (primary)—Digitaldecoder

• Digital 1 (secondary)—Digital decoder

• Analog 0 (primary)—Analog decoder

• Analog 1 (secondary)—Analog Decoder

Indicates the audio decoderallocated to this media managerhandle

Aud Decoder


Manufacturer DiagnosticsRP Media Main Status Diagnostic Screens

MPEG Decoder/Encoder Status Diagnostic ScreensThis section describes the fields of the MPEG Decoder Status diagnostic screen. This screen containsinformation about the MPEG stream.


• Determine the MPEG Transport PID for each decoder

• Verify whether the MPEG stream is progressive or interlaced for each decoder

• Determine the number of frames that have been decoded on the current channel

Screen ComponentsMain Menu > MFG Diagnostics > Platform Status > Decoder/Encoder


• Connected

• Initialized

• Open

• Pre-initialized

• Started

The current state of the MPEGchannel

State

• 0— No PID is assigned or itis not known

• [Integer > 0]

The MPEG transport PID used toencapsulate IHP PDUs withinMPEG-PS sections in order totransmit them to the client

Pid

• HD— High definition

• SD— Standard definition

The type of stream being sentStream Type

•MPEG1

•MPEG2

The type of stream being decodedMPEG Stream Type


Manufacturer DiagnosticsMPEG Decoder/Encoder Status Diagnostic Screens

• Progressive

• Interlaced

Indicates whether the stream isprogressive or interlaced

Scan Type

[Integer >= 0]The number of times the decoderhas skipped since tuning to thischannel

Decoder Skips

[Integer >= 0]The number of times that thestream has changed since tuning tothis channel

Change Counter

[Integer >= 0]The available buffer memory notcurrently being used

Bit Buffer Free

[Integer >= 0]The number of bits being held inthe buffer

Bit Buffer Level

[Integer >= 0]The frame rate of the streamFrames per Second

[Integer >= 0]The difference between the PTSvalue and the PCR value

Vide Sync Error

[Integer >= 0]The number of times that theRepeat First Field flag has occurred

RFF Count

[Integer >= 0]The number of frames that havebeen decoded since the DHCTwasbooted

Frame Count

[Stream-dependent]The horizontal resolution of thedecoded video

Horiz Res

[Stream-dependent]The vertical resolution of thedecoded video

Vert Res

Audio Channel Status Diagnostic ScreensThis section describes the fields of the of the Audio Channel Status diagnostic screen. You can view thisscreen to obtain information about the audio channel, the High-Definition Multimedia Interface (HDMI), theHigh-bandwidth Digital Copy Protection (HDCP) status, and the digital closed caption status.


• Identify if any errors have occurred that relate to MPEG or AC3 decoding (during playback)

• Determine the type of audio format being sent through the HDMI port

• Verify the type of closed captioning being decoded


Manufacturer DiagnosticsAudio Channel Status Diagnostic Screens

Screen ComponentsMain Menu > MFG Diagnostics > Platform Status > Audio Channel Info

There are two possible decoder entries.Note


Decoder Status

Displays the status of the audio decoders 1 and 2 as described belowDecoder 1 / Decoder 2

[Integer >= 0]The Pid of the audio streamPid

[Integer >= 0]The number of MPEG decodingerrors detected by the audio DSPsince the playback began

Mpeg Errors

[Integer >= 0]The number of AC3 decodingerrors detected by the audio DSPsince the playback began

AC3 Errors

[Integer >= 0]The number of times the audioDSP has reset because of a WatchDog timeout

WD Timeouts

[Integer >= 0]The number of times the audioDSP has reset count because of afatal error

Fatal Errors

•MpegLayer1

•MpegLayer2

•MpegLayer3

• Dolby AC3

• PCM

The type of audio encoding formatAudio Type

Digital Closed Caption Status



• DVS-157 (Digicypher)

• EIA-708 w/ DTVCC(EIA-708 with DigitalTelevision ClosedCaptioning)

• EIA-708 w/o DTVCC(EIA-708 without DigitalTelevision ClosedCaptioning)

• None

• SA type 0

The type of closed captioning beingdecoded

CC Type

[Integer >= 0]The number of Closed Captioningformats currently available in thestream

CC Type Count

HDMI Status

• Compatible Monitorconnected

• Incompatible Monitorconnected

• Initialized

• Pre-Initialized

• Revoked Monitorconnected

The current state of the HDMI portState

• EDID

• EIA-861

• EIA-861A

• EIA-861B

• Unknown

The Electronic Industries Alliance(EIA) standard to which thistelevision complies

Extension Version

• AC3 (compressed)

• Linear Pulse CodeModulation (LCPM;uncompressed)

• No Audio

The type of audio being sent outthrough the HDMI port

Audio Format



HDCP Status

• Initialized

• Authenticated

• In process/Incompatible

• Initialized Key Exchange

• Pre-initialized

The current state of the HDCPprocess

State

DirectFB Info Diagnostic ScreensThis section describes the fields of the DirectFB Info diagnostic screens.


• View the associations, associated types, and display options for the video stream handler

• View the freeze state and decoder being used

• View the ID, capabilities, size, and configuration of the screen

• View the status, ID, capabilities, and configuration of the layers

Screen Components - RP Video Stream HandlerMain Menu > MFG Diagnostics > Platform Summary > DirectFB Info > Page 1


Displays the status of the video screen handler 1 and 2 as describedbelow

VSH 1 / VSH 2

• true— Freeze mode

• false— Not in freeze mode

Freeze mode (no frame update onscreen) status

Freeze State

[Integer > 0]Reference count data for VSH datastructure. Value changes ondisplaying/stopping content onvarious outputs

Reference Count

[Integer 0 to n-1]—Decoder unitwhere n represents the total numberof decoders in the set-top

Decoder providing frames to thisVSH unit

Decoder Unit


Manufacturer DiagnosticsDirectFB Info Diagnostic Screens

• Analog

• Digital

Source stream typesStream Type

[Integer > 0]—Equals the numberof "Display To Layer" plus thenumber of "Display to Surface"

Total number of associationshandled from this VSH

Association Count

Associations

• Layer— Video content sentto a video layer

• Surface— Video contentsent to a graphics surface(PIP)

Type of associationType

Sum of flag (hexadecimal) values:

• 0— No callback

• 2— Callback invoked onAFD change

• 4— Callback invoked onAspect ratio change

• 8— Callback invoked onframe size change

• 10— Callback invoked forall frames

• 10000— Populate framesurface in callback

• 20000— Provide decimatedframe surface in callback

Flags based on which middlewareframe callback would be invoked

Display Flag

Llayer id for layer:

• 4— HD screen

• 8— SD screen

DFB surface pointer for surface

Surface or layer IDSuface / Layer Id



These coordinates are relative tothe screen rectangle = (size of layer[based on scan rates] for layerrendering/size of surface forsurface rendering)

• Rectangular coordinates(can have top left values andbottom right values can crossscreen size)

Coordinates for the scalingrectangle

Scaling rectangle

Rectangular coordinates(rectangle within screen/surfacearea)

Coordinates for the opaquerectangle (deprecated)

Opaque rectangle

The video rectangle is the positionon the screen where video is seen

• Rectangular coordinates(rectangle withinscreen/surface area)

Coordinates for the video rectangleVideo rectangle

Screen Components - RP Screen and Layer StatusMain Menu > MFG Diagnostics > Platform Status > DirectFB Info > Pages 2-3

This diagnostic screen displays twice: once for the high-definition screen (HD screen) and again for thestandard-definition screen (SD screen). The fields and definitions on each screen are the same.

Note


Screen Statuses

• HD screen

• SD screen

Name of the screenName

Sum of hexadecimal values:

• 1— Vsync suport

• 2— Power managementsupport

• 10—Mixer support

• 20— Encoder support

• 40— Output support

Capabilities of the screenCapabilities




• 1— VGA

• 2— SCART

• 4— Y/C

• 8— CVBS

• 10— 2nd SCART

• 20— Component

• 40— HDMI

• 80— DVO

Provides details about the outputports connected

Port Configuration

Resolution (based on scan rate):

• 720x480

• 1280x720

• 1920x1080

Resolution of the screenSize

[1 > Integer > 5]Number of layers in the screenLayer Count

Layer Statuses

• HD Graphics1/2/3

• SD Graphics1/2

• HD Video

• SD Video

• HD Diag

• SD Diag

Name of the layerName

[Integer > 1]The number of entities that haverequested to enable the video layer.Video layer would be enabled onlyif the count is greater than or equalto 2

Enable Count




• 1— Layer has drawablesurface

• 2— Global alpha support

• 4— Pixel alpha support

• 8—Movable layer

• 10— Flicker filteringsupport

• 20— Deinterlace support

• 40— Source colorkeysupport

• 80— Destination color keysupport

• 100— Brightness support

• 200— Contrast support

• 400— Hue support

• 800— Saturation support

• 1000— Z order support

• 2000— Field parity support

• 4000— Hardware windowsupport

• 8000— Selectable sources

• 10000—Alpha ramp support

• 20000— Premulitplied alphasupport

• 100000— Positionable layer

• 200000— Resizeable layer

• —— Clip region support

Capabilities of the layerCapabilities




• 1— Alpha channel

• 2— Flicker filtering

• 4— Deinterlacing

• 8— Source color key

• 10— Destination color key

• 20— Global alpha factor

• 40— Field parity

• 1000— Front buffer only

• 2000—Back buffer in videomemory

• 4000— Back buffer insystem memory

• 8000— Triple buffering

• 10000— No layer buffer

Configuration of the layerConfiguration

[width x height]Dimensions of the screenSize

[Integer > 0]Z-order level of the layerLevel

InBand SEC Filter Diagnostic ScreenThis section describes the fields of the Inband SEC information screen. This screen allows you to identifyand compare values for the section filter.


• Identify the section and source being filtered

• Identify the state of the filter

• Compare the filter results with other values

Screen ComponentsMain Menu > MFG Diagnostics > Platform Status > InBand Sec Filter > Pages 1-7



Manufacturer DiagnosticsInBand SEC Filter Diagnostic Screen

16-bit value—As defined by ISO13818-1

Packet identifier of the sectionbeing filtered

PID

• QAM [1-3]— QAM tuner 1through 3

• FIFO [1-11]— FIFO inputs1 through 11

Source being monitored forincoming sections

SrcName

[Integer >= 0]Number of unique section filterscurrently filtering on this given PID

RefCount

[Integer >= 0]Number of DMA ring buffer readsPSI Err

[Integer >= 0]Number of DMA ring buffer readerrors

CRC Err

• True— Buffer overflowoccurred

• False— No buffer overflowoccurred

The DMA buffer overflow statusOFLow?

[Integer >= 0]The number of times the DMAbuffer overflow occurred

OFCnt

Filter Name

• 0— Invalid State

• 1— Initialized

• 2— Idle

• 3— Reading

Current state of the section filterState

[variable]Program handle associated withthis section filter

PrgHdl

• Low— Low bandwidth data

• High—High bandwidth data

Bandwidth of data expected on thissection filter

BW

• –1— Infinite timeout

• [Integer > 0]

Timeout (in milliseconds) whilewaiting for sections

TO (ms)

[Integer >= 0]Number of callbacks made to MWby this section filter

CbkCnt


Manufacturer DiagnosticsInBand SEC Filter Diagnostic Screen

[Integer >= 0]The total number of bytes read bythis section filter and passed to theMW during its lifetime

ReadDataSize

• 0— HW Filter not enabled

• 1— HW filter enabled

Indicates whether the HW filter isenabled for this section filter

HWFltEnable

Filter Group

[variable]Filter group ID of the first groupof this section filter

ID

[64-bit filter number]Number to be compared againstValue and Mask operation

Filter

[64-bit number]Value for the filterValue

[64-bit number]Mask for the filterMask

[32-bit number]Offset on which to test theValue/Mask combination

Offset

• 1— 'Equal to' comparison

• 2— 'Not Equal To'comparison

• 3— 'Less Than' Comparison

• 4— 'Greater Than'comparison

Comparison rule to use on theValue

Comp

MPEG Display Status Diagnostic ScreenThis section describes the fields of theMPEGDisplay Status diagnostic screen. This screen contains informationabout the MPEG configuration.


• Determine the current resolution of each stream that is being displayed

• Identify the horizontal and vertical size of the frame

• Determine if any frames were discarded

• Identify if the deinterlacer is activated for either stream


Manufacturer DiagnosticsMPEG Display Status Diagnostic Screen

Screen ComponentsMain Menu > MFG Diagnostics > Platform Status > MPEG Disp Status


Shows the status of displays 1 and 2 as described belowDisplay 1 / Display 2

• 480i

• 480p

• 720p

• 1080i

The current output configurationof the display

Display Config

• False (Off)

• True (On)

An indication of whether theDeinterlacer is turned on or off

Deinterlacer ON

• False (Not capable)

• True (Capable)

Indicates whether or not the streamis low delay video encodingcapable

Low Delay

[Frame-dependent integer value]The horizontal resolution of theframe

Horz Res

[Frame-dependent integer value]The vertical resolution of the frameVert Res

[Integer >= 0]The number of late frames thatwere discarded

Discarded Frame

Energy Manager Diagnostic ScreenThis section provides an overview diagram and field descriptions of the Energy Manager diagnostic screen.


• TBD

• TBD

Screen ComponentsMain Menu > MFG Diagnostics > Platform Status > Energy Manager


Manufacturer DiagnosticsEnergy Manager Diagnostic Screen


TBDTBDTBD

TBDTBDTBD

Home Networking Status ScreenThis section provides an overview diagram and field descriptions of the Home Networking status screen.


• Verify whether UPnP devices are available on the network and review the services offered by them

• Verify the status of the home network playback being rendered

• Verify the Media Server name of this set-top and its status

• Verify the list of clients that are currently being streamed by this server and the filenames that are beingserved


Manufacturer DiagnosticsHome Networking Status Screen

UPnP Diagnostic Screen


• Verify whether UPnP Devices are available on the network

• Review the services offered by UPnP devices

Screen ComponentsMain Menu > MFG Diagnostics > Home Networking > Pages 1-2


[Network-dependent]Lists the Universal Plug and Play(UPnP) media servers and theirschemas available in this network

Servers

Streaming (Client) Diagnostic ScreenThis section describes the fields of the Streaming (Client) diagnostic screen.


Manufacturer DiagnosticsUPnP Diagnostic Screen

Performing TasksBy accessing this diagnostic screen, you can verify the status of the home network playback being rendered.

Screen ComponentsMain Menu > MFG Diagnostics > Home Networking > Page 3


[File dependent]The URL of the file being playedback

URL

[File dependent]The ID displayed is ahexadecimal integer.

NoteThe ID of the current playbackPlayer ID

[Network dependent]The IP address of the server that isstreaming to the client

Server IP

• Playing

• Paused

• Stopped

The current state of the remoteplayback

State

[File dependent]The number displayed isin seconds.

NoteThe duration of the item beingplayed back

Length

[Mode dependent]The play speed isdisplayed as a fraction ofthe non-trick play speed.

NoteThe play speed information forverifying trick modes

Play Speed

[Integer < Length of file]The current playback positionPlay Position

[File dependent]Title of the file being played backTitle

[File dependent]The ID of the object being playedback

Object ID

[File dependent]The type of content being playedback

Content Type

Screen Components - Failed Streaming RequestsMain Menu > MFG Diagnostics > Home Networking > Pages 4-6


[File dependent]The URL of the file being playedback

URL


Manufacturer DiagnosticsStreaming (Client) Diagnostic Screen

[File dependent]The ID displayed is ahexadecimal number.

NoteThe ID of the current playbackPlayer ID

[Network dependent]The IP address of the server that isstreaming to the client

Server IP

[Status dependent]HTTP code that reflects the statusof the HTTP request sent betweenthe client and the server

HTTP Code

• Playing

• Paused

• Stopped

The current state of the remoteplayback

State

Streaming (Server) Diagnostic ScreenThis section describes the fields of the Streaming (Server) diagnostic screen.


• Verify the list of clients that are currently being streamed by this server

• Verify the filenames that are being served

Screen ComponentsMain Menu > MFG Diagnostics > Home Networking > Pages 7-10


[Integer >= 0]Number of streaming clients activein the network

Active Clients

[Network-dependent]ID of the server streaming thevideo

Server ID

[Network-dependent]IP addresses of the clientsstreaming the video

Client IPs

[Hardware-dependent]MAC addresses of the clientsstreaming the video

Client MAC

[Network-dependent]List of the URLs of the files beingstreamed

URLs


Manufacturer DiagnosticsStreaming (Server) Diagnostic Screen

Media Server Diagnostic ScreenThis section describes the fields of the Media Server diagnostic screen.


• Verify the Media Server name of this set-top

• Verify the status of the Media Server

Screen ComponentsMain Menu > MFG Diagnostics > Home Networking > Page 11


[Product-dependent]Name of the media server in useFriendly Name

[Product-dependent]State of the media serverServer State


Manufacturer DiagnosticsMedia Server Diagnostic Screen


Manufacturer DiagnosticsMedia Server Diagnostic Screen

C H A P T E R 4System Diagnostics

This section details the information on the System Diagnostic screens.

• In-Band Network Diagnostic Screen, page 67

• OOB Network Diagnostic Screen, page 69

• DOCSIS Diagnostic Screen, page 70

• Device Address Diagnostic Screen, page 71

• HDMI Diagnostic Screen, page 72

In-Band Network Diagnostic ScreenThis section describes the fields of the In-Band Network diagnostic screen. You can view this screen to obtainstatistical information about the in-band channels on your system in real-time.


• Confirm the number of successful and unsuccessful tuning requests

• Confirm the number of correctable and uncorrectable data blocks received

• Verify the program number and CCI of the MPEG stream

Screen ComponentsMain Menu > System > Pages 1-4


Displays the status of Tuner n (n = 1 – 8) as described below.Tuner n


[Integer > 0]The number of successful tuningrequests

Success Tune Count

[Integer >= 0]The number of unsuccessful tuningrequests

Failed Tune Count

• [Integer > 0] MHz— Thelast frequency that failed totune since the last host bootcycle

• N/A— A tuning error hasnot occurred since the lasthost boot cycle

The last frequency (in MHz) thatthe in-band tuner failed to tune

Last Failed Freq

[Integer >= 0]If incrementingrapidly, picturefreezing ormacroblocking maybe present.

ImportantThe number of bytes received inerror that have been successfullycorrected by the forward errorcorrection (FEC) code

Correctable

[Integer >= 0]If incrementingrapidly, picturefreezing ormacroblocking maybe present.

ImportantThe number of data blocks receivedin error that were not successfullycorrected by the FEC code

Uncorrectable



PCR Lock

[Hexadecimal number](dependent on current videostream)

The MPEG program numberassigned to the video stream

MPEG Program

• free—Unlimited copying ofcontent

• never— Content cannot becopied

• no more— Content cannotbe copied

• once— Content can becopied once

• undefined— No CCI value

If streaming, the source copycontrol information (SRC CCI)value being encoded into theprogram map table (PMT) willappear

CCI


System DiagnosticsScreen Components

OOB Network Diagnostic ScreenThis section describes the fields of the OOB Network diagnostic screen. You can view this screen to obtainstatistical information about the out-of-band network on your system in real-time.


• Confirm the power levels and frequencies of the OOB network

• Monitor the signal lock, signal-to-noise ratio, and error correction in the OOB network

• Monitor the round-trip delay of the RDC

Screen ComponentsMain Menu > System > Page 5


Shows the frequency and power of the Forward Data Channel (FDC)and the Reverse Data Channel (RDC) as described below

FDC / RDC

[Network-dependent]The frequency (Freq) of the tunedQPSK receiver in MHz

Frequency (MHz)





The approximate received signallevel

Power (dBmV)

[Integer >= 0]Current data rate of the RDCRDC Data Rate (kbps)

• Locked— Desired value

• Not Locked

QPSK receiver (Rx) tuner lockstatus

FDC Lock


System DiagnosticsOOB Network Diagnostic Screen

• Refer to specific hardwarespecifications

◦value displayed inwhite— Signal level isnominal

◦value displayed inamber— Signal levelis marginally too highor too low

◦value displayed in red— Signal level isunacceptably too highor too low


The signal-to-noise ratioFDC SNR (dB)

[Integer > 0]If incrementingrapidly, picturefreezing ormacroblocking maybe present.

ImportantThe number of bytes received inerror that have been successfullycorrected by the forward errorcorrection (FEC) code

FDC FEC Corr (/Sec)

[Integer >= 0]The round-trip delay, inmicroseconds, between the set-topand the modem at the headend orhub that is used to determine whento transmit the slotted-alohapackets

Slotted-aloha packets areused to assign periods oftime or slots when theset-top can transmitwithout interfering withother set-tops on the samehub

Note

RDC Delay (μSec)

DOCSIS Diagnostic Screen

DOCSIS is not supported in Vantage 4.0. All fields in this diagnostic screen will display n/a.Note

This section describes the fields of the DOCSIS diagnostic screen for set-tops in Basic or Advanced DSGmode.


System DiagnosticsDOCSIS Diagnostic Screen

Performing TasksBy accessing this diagnostic screen, you can verify the status of the DOCSIS network operations on yoursystem.



[Dependent on frequency]The center frequency of thedownstream channel (MHz)

Downstream Center Freq

[Integer >= 0]The downstream power levelrelative to 1 millivolt (dBmV)

Downstream Rcvd Power

• Locked

• Unlocked

Displays whether the downstreamcarrier has locked onto a frequency

Downstream Carrier Lock

[Integer >= 0]The approximate downstreamsignal-to-noise ratio (in dB)

Downstream SNR

[Dependent on frequency]The center frequency of theupstream channel (MHz)

Upstream Center Freq

[Integer >= 0]The upstream power level relativeto 1 millivolt (dBmV)

Upstream Power

Device Address Diagnostic ScreenThis section describes the fields of the Device Address diagnostic screen. This screen allows you to viewnetwork information about the interfaces on the set-top.

Performing TasksBy accessing this diagnostic screen, you can view the network and MAC addresses of the various interfaceson the set-top.




System DiagnosticsPerforming Tasks

[Device-dependent]Examples:

• eSTB— Set-top

• eCM— Set-top cablemodem

• Card— CableCARDmodule

The various interfaces on theset-top

Device Address

[Device-dependent]Example: 00:01:e6:68:9b:e5

The MAC address of the interfacereferred to in 'Device Address'

MAC


The IP address assigned to theEthernet adapter associated withthe device

IP

HDMI Diagnostic ScreenThis section describes the fields of the HDMI diagnostic screen.


• Determine the HDMI connection status of the set-top

• Determine the type of audio format being sent through the HDMI port

• Verify the streaming format and HDCP status of the HDMI port




System DiagnosticsHDMI Diagnostic Screen

• Compatible Monitorconnected

• Incompatible Monitorconnected

• Initialized

• Pre-Initialized

• Revoked Monitorconnected

• False (no connection)

Current state of the HDMI portconnection

Connection Status

[Device dependent]The type of device connected to theHDMI port

Connected Device Type

• Initialized

• Authenticated

• In process/Incompatible

• Initialized Key Exchange

• Pre-initialized

Current state of the HDCP processHDCP Status

[Stream dependent]The number of horizontal lines inthe video stream

# Horizontal Lines

[Stream dependent]The number of vertical lines in thevideo stream

# Vertical Lines

[Stream dependent]The frame rate of the video streamFrame Rate

[Stream dependent]The aspect ratio of the video streamAspect Ratio

[Stream dependent]The format of the streaming videoStreaming Format





C H A P T E R 5Card Diagnostics

This chapter provides a summary of the Card Diagnostics screens.

The information in this chapter applies to G8 set-top devices only.Note

• Card Diagnostics Screen, page 75

• Card Conditional Access Screens, page 76

Card Diagnostics ScreenThe Card Screen allows you to launch the manufacturer Card Diagnostics screens.

Performing TasksBy accessing this diagnostic screen, you can launch the manufacturer Card Diagnostics screens.

Screen ComponentsMain Menu > +Card


Launching the Card Diagnostics ScreensTo launch the Card Diagnostics screens from this diagnostic screen, press and hold the SELECT button onthe set-top or on the remote control. The Card Diagnostics screens open.

Card Conditional Access ScreensThis section describes the fields of the Card Conditional Access (CA) screens. You can view this screen toobtain CA diagnostic information.


• TBD

• TBD

• TBD

Screen ComponentsMain Menu > +Card > Conditional Access > Pages 1-8

Possible ValueDescriptionField Name


Card DiagnosticsLaunching the Card Diagnostics Screens

Conditional Access Details

TBDTBDSystem Id

TBDTBDStatus

TBDTBDInternal Secure Micro Serial No.

TBDTBDSecure Micro Software Ver.

TBDTBDCA Time

TBDTBDLast FPM Time

TBDTBDTime GBAM

TBDTBDApp GBAM

TBDTBDPurchase GBAM

TBDTBDEMMs Processed

TBDTBDEAID

TBDTBDExtEvGBAMCount

TBDTBDErrorCount

TBDTBDLastErrorCmd

TBDTBDLastErrorTime

TBDTBDLastSecureMicroError

TBDTBDSubExpireTime

TBDTBDEUTUpdateTime

TBDTBDEUTModuleVerEUTModuleId

TBDTBDIppvEnabled

TBDTBDInteractiveEnabled

Active Programs

TBDTBDTBD

TBDTBDTBD

Program Decryption Status

TBDTBDProgram Id

TBDTBDStatus

TBDTBDDecryption Failure Time

IPPV Operations


Card DiagnosticsScreen Components

• Eid

• Result

• Time

TBDLast IPPV Purchase Detail

• Eid

• Time

TBDLast Successful IPPV Purchase

TBDTBDUnreported IPPVEvent OperationsCount

TBDTBDLast FPM Poll Request ReceivedTime

TBDTBDLast FPM Poll ResponseTransmitted Time

TBDTBDIPPV Events Usage

TBDTBDIPPV Credit Amount Usage

Enhanced Channel Map Details

TBDTBDLoaded

TBDTBDGDF action_1

TBDTBDPath

TBDTBDGDF LastLoadTime

TBDTBDGDF LoadErr

TBDTBDSyntaxErr

TBDTBDPhy. HubID

TBDTBDLog ID

TBDTBDVir. Hub

TBDTBD1st matched GDF rule lineNo

TBDTBD2nd matched GDF rule lineNo

BFS Files Read Status

TBDTBDBFS Directory

TBDTBDgfc.txt

TBDTBDpodchan.tblo

TBDTBDgroup_defs.txt

Network Interface - DSG



TBDTBDOOB Operating Mode

TBDTBDOverride CCCM

TBDTBDUNCI CCCM

TBDTBDUNCI DCM

TBDTBDDOCSIS PHY HUB ID

TBDTBDGFC VCT ID





C H A P T E R 6DVR Diagnostics

This section describes the information on the DVR diagnostic screens.

• Physical Drive Diagnostic Screen, page 81

• Partition Information Diagnostic Screen, page 82

Physical Drive Diagnostic ScreenThis section describes the fields of the Physical Drive diagnostic screen. This screen contains informationregarding the hard disk drive on the set-top that is used to store digitally recorded video programs.


• Determine the model and serial number of the hard drive

• Verify the amount of available free space

• Determine the size and capacity of the ITFS (Information Technology File System) and the AVFS(Audio/Video File System) file systems

• Verify statistical information about the DVR hard disk in the DHCT

Screen ComponentsMain Menu > DVR Information > Page 1


• [Model-dependent]

• Unavailable

The model number of the harddrive

Model Number



• Unavailable

The serial number of the hard driveSerial Number

[Software-dependent]The firmware identification numberFirmware Version

• No

• Yes

• Unavailable

A confirmation that indicates if thehard disk is removable

Removable


• Unavailable

The total amount of disk spaceavailable on the hard drive

Capacity

[Integer > 0]The internal operating temperatureof the hard drive

Internal Temp

Time valueTime of the last scanLast scan status

• 0— Desired value

• [Integer > 0]— Couldindicate an issue

Remapped sector count of HDDS.M.A.R.T. data

Remapped sector count

Partition Information Diagnostic ScreenThis section describes the fields of the Partition Info diagnostic screen. This screen contains information aboutthe hard drive partitions.







DVR DiagnosticsPartition Information Diagnostic Screen

Screen ComponentsMain Menu > DVR Information > Page 2


Media Volume

[Integer > 0]The number of bytes per clusterBytes per Cluster

[Integer > 0]The total number of clusters in thepartition

Total Clusters

[Integer > 0]The total number of free clusters(not written to) in the partition

Free Clusters

Media Info


Deleted file count

[Integer >= 0]The total number of files on thepartition

Total file count

[Hardware dependent]Actual TSB n (n=1-8) file name ofthe internal HDD

TSB n File Name

[1 <= Integer <= 18000]TSB duration of the internal HDD(in seconds)

TSB n Duration

[Integer > 0]TSB bit rate of the internal HDD(in kbps) given by the application

TSB n Bit Rate


DVR DiagnosticsScreen Components


DVR DiagnosticsScreen Components

C H A P T E R 7Home Networking Diagnostics

This section details the information found on the Home Networking diagnostics screens.

• Host Status Diagnostic Screen, page 85

• MoCA Summary Diagnostic Screen, page 86

• MoCA Node Rate Table Diagnostic Screen, page 89

• MoCA Node Power Level Table Diagnostic Screen, page 90

• MoCA Node Statistics Table Diagnostic Screen, page 90

Host Status Diagnostic ScreenThis section describes the fields of the Host Status diagnostic screen.


• Verify the maximum number of clients allowed to connect to the network

• Determine the current number of clients connected to the network

• Verify the client IP, MAC, and DRM

• Verify the host DRM

Screen ComponentsMain Menu > Manufacturer Diag > Summary



• 0— Host does not supporthome networking clients

• [Integer > 0]

The maximum number of clientsthe host can support

Max Clients

[Integer >= 0]Number of connected clients# Clients

• 0— No IP address assigned

• [network-dependent]

The IP address of connected clientsClient IP

• 0x00— Host has no DRMcapability

• 0x01— Host supports DRMbut not for home networkedclients

• 0x02— Host supports DRMfor itself and for homenetworked clients

Status of the host DRM (DigitalRights Management)

Host DRM

[Hardware-dependent]MAC address of connected clientsClient MAC

• 0x00— Client has no DRMcapability

• 0x01— DRM trust notestablished in client

Status of the client DRMClient DRM

MoCA Summary Diagnostic ScreenThis section describes the fields of the MoCA Summary diagnostic screen.


• Verify the MoCA network levels

• Verify transmit and receive data rates for the nodes in the network

• Verify the number of nodes in the network


Home Networking DiagnosticsMoCA Summary Diagnostic Screen

Screen ComponentsMain Menu > Home Networking > Page 4


[Integer 0 <= (N-1)] where N = 8for MoCA 1.0 and N = 16 forMoCA 1.1

The local node IDNode ID

• 1.0

• 1.1

• 2.0

Version of the MoCA standardused to form the network

Version

• Link Up— Preferred value

• No Link

• Disabled

Status of the MoCA networkLink Status

[Integer > 0]This is typically equal tothe channel.

NoteLast Operational Frequency (inMHz)

LOF (MHz)

• Enabled

• Disabled

Indicates the status of Link PrivacyLink Privacy

[Hardware-dependent]Example: If the STB RF MAC ofthe set-top is 00:1E:6B:D2:4D:4C,the MoCA interface MAC is20:1E:6B:D2:4D:4C.

MAC address of the MoCAinterface

MAC


Home Networking DiagnosticsScreen Components

• True— The set-top isconfigured as a preferrednetwork coordinator

• False— The set-top is notconfigured as a networkcoordinator

Configuring a set-top as apreferred NC means thatthe set-top (node) has anadvantage in the dynamicNC selection process. AnNC will still be selected ifall the nodes on thenetwork are set to 'False'.

Note

Determines whether the set-top isconfigured to be a preferrednetwork coordinator

Preferred NC

• Enabled

• Disabled

Indicates whether the MoCAinterface is Enabled or Disabled

Interface

[825 >= Integer <= 1525]A changing valueindicates that theset-top is hunting forthe correct frequency.

ImportantChannel center frequency of theMoCA network (in MHz)

RF Channel (MHz)

[Time]Example: 3h 10m 6s

Length of time that the Status hasbeen at Link Up

Up Time

[Integer > 0]Data rate used for packetsbroadcast to all other nodes

Brdcst Phy Rate

[Integer > 0]For two or moredevices to form aMoCA network, theirLP checksums mustmatch.

ImportantLink Privacy Checksum valueLP CRC

[Integer 0 <= (N-1)] where N = 8for MoCA 1.0 and N = 16 forMoCA 1.1.

Number of remote nodes presenton the MoCA network

# nodes

[Integer 0 <= (N-1)] where N = 8for MoCA 1.0 and N = 16 forMoCA 1.1.

Node ID of the networkcoordinator

NC Node Id

IF Summary



[Network-dependent]After Link Up, the set-topautomatically acquires anIP address from a DHCPserver in a MoCA device.If none of the MoCADevices have DHCPenabled, the set-top willacquire an IP address usingIPv4 Link-Local Protocol.

NoteIP address acquired using HHCPor IPv4 Link-Local protocol

IP

[Integer >= 0]Number of Ethernet packetstransmitted by this node sinceMoCA link up

#Tx Pckts

[Integer >= 0]Number of Ethernet packetsreceived by this node since MoCAlink up

# Rx Pckts

[Integer >= 0]Number of Ethernet packets witherrors dropped by this node sinceMoCA link up

# Rx Drops

[Network-dependent]Subnet mask of the MoCA IF IPMask

[Integer >= 0]Number of transmitted Ethernetpackets dropped by this node sinceMoCA link up

Tx Pckts drop

[Integer >= 0]Number of Ethernet packets witherrors corrected by this node sinceMoCA link up

Rx Pcts correction

MoCA Node Rate Table Diagnostic ScreenThis section describes the fields of the MoCA Node Rate Table diagnostic screen. This screen allows you todetermine the relative data rates within the MoCA network.


• Determine the transmit rate from the local node

• Determine the data rate used for packets to all other nodes



Home Networking DiagnosticsMoCA Node Rate Table Diagnostic Screen


[Integer > 0]Transmit rate from the local nodeto each other node in the network(in Mbps)

Unicast PHY Rate

[Integer > 0]Data rate used for packetsbroadcast to all other nodes (inMbps)

Brdcst PHY Rate

MoCA Node Power Level Table Diagnostic ScreenThis section describes the fields of the MoCA Node Power Level Table diagnostic screen. This screen allowsyou to view the relative power levels within the local MoCA network.


• Determine the receive level from the other nodes in the network to the local node

• Determine the path loss from each node to the local node



[Integer <= 0]Receive level from each other nodeto the local node (in dBm)

Rx Power (dBm)

[Integer >= 0]Losses greater than 54dB can indicate aproblem with thehome wiring.

ImportantApproximate loss from each nodeto the local node (in dB)

Path Loss (dBm)

MoCA Node Statistics Table Diagnostic ScreenThis section describes the fields of the MoCA Node Statistics Table diagnostic screen. This screen allowsyou to view statistics for each component of the local MoCA network.


Home Networking DiagnosticsMoCA Node Power Level Table Diagnostic Screen

Performing TasksBy accessing this diagnostic screen, you can determine the transmit and receive bit rates and path margins foreach local node in the network.



TBDTBDNODE ID

TBDTBDNODE MAC

TBDTBDUnicast PHY Rate (Mbps) Tx

TBDTBDUnicast PHY Rate (Mbps) Rx

TBDTBDPath Margin (dB)


Home Networking DiagnosticsPerforming Tasks



C H A P T E R 8Cisco CAS Diagnostics

This chapter provides information about the Cisco Conditional Access Kernel Information diagnostic screen,the CAM Status diagnostic screen, and the IPPV Information diagnostic screen.

• Cisco Conditional Access Kernel Information Diagnostic Screen, page 93

• CAM Status Diagnostic Screen, page 98

• IPPV Information Diagnostic Screen, page 100

Cisco Conditional Access Kernel Information Diagnostic ScreenThis section describes the fields of the Cisco CA Kernel Information diagnostic screen. You can view thisscreen to obtain information about the Cisco CA encryption.


• Verify the total number of messages and type of messages received by the set-top

• View the number of messages validated by the ISE and the ESE components

• Verify if the Sub Expires date is at least 30 days ahead of the current date

• Determine the encryption status for a program

Screen ComponentsMain Menu > Cisco CAS > Page 1


Shows the information for Received, ISE, and ESE as described below.Received/ISE/ESE


• [Integer >= 0]Increments whenauthorization is sentto the set-top.

Note

Indicates the number of EMMsprocessed

EMMs

• [Integer >= 1]

• 0— Time GBAMs not yetprocessed

Indicates the number of TimeGBAM messages processed

Time GBAMs

• [Integer >= 1]

• 0—ApplicationGBAMs notyet processed

Indicates the number ofApplication GBAM messagesreceived

App GBAMs

• [Integer >= 0]Changes when anevent (PPV/IPPV[interactive PPV]) isextended.

Note

Indicates the number of extendevent GBAMs received

Ext GBAMs

• [Integer >= 0]Increments whenECMs are received.

Note

Indicates the total number andnumber of unique entitlementcontrol messages (ECMs) received

Total/Unique ECM


Cisco CAS DiagnosticsScreen Components

This section contains error statistics for the secure microprocessor. Errorstatistics are accumulated and displayed for the following categories:

• Errors— The number of errors that have occurred with the ISE(secure micro), Comm (Communication with the securemicroprocessor), or the version

• CMD/Err— The last error that occurred with the ISE,Communication with the secure microprocessor, or the version.If no errors have occurred, then these values are zero

• Date.Time— The date and time when the last error occurred forthe ISE, Comm, or the version. Never appears if there are no errors

Errors

Statistics for the ISE:

• 0— No errors present

• [non-0]— Indicates EMMshave expired

ISE

Statistics for the communicationswith the secure microprocessor

• 0— No errors present

• [non-0]— Indicates secureelement detected on error

Comm

PowerKEY software version:

• [Software-dependent]

Example:PKEY_3.9.9.2-p +dvrs3,09:29:29 Nov 20 2007

Version

• 0— Program is notencrypted or scrambled (inthe clear)

• [non-0]— Encryption issuehas occurred

◦0— Program is notencrypted or scrambled(in the clear)

◦[non-0]— Encryptionissue has occurred

Digital PID on which ECMsassociatedwith the current programare received (hexadecimal number)

Prog Stat



• 0— Program is notencrypted or scrambled (inthe clear)


Current entitlement ID for whichthe current program is authorized(hexadecimal number)

Prog Entitle

• Blacked Out— DHCT isauthorized to receiveprogram, but program isblacked out in geographicalarea

• ECM Strm Err— Internalerror condition occurredwithin theQAMbroadcastingthe current program

• No Longer Auth— DHCTis no longer authorized forprogram

• Okay— Current decryptionstatus is okay (decrypting) orprogram is in the clear (seeProg Stat above)

Status of the decryptionDecrypt Stat

• 0— Encryption is OK


Number of times that a programkey decryption operation occurredafter the DHCT received theprogram data

MPEG decoding artifacts(macroblocks) seenconcurrent with theseerrors may be attributedto this condition.

Note

Late Keys



• [Time]Note • Subscription

authorizationsgenerallyexpire 20 to 30days from thepreviousrenewal date.

• A date lessthan 20 daysinto the futureindicates aproblem.

• Expired: Subscription isexpired

Date and time that the subscriptionauthorizations expire(MMDD.hhmmss)

Sub Expires

• [Time]This value matchesthe current time tothe nearest minute.

Note

Current authenticated time receivedthrough the GBAM(MMDD.hhmmss)

CA Time

• [Time]Note • Time is

updatedaccording tosystem activity(typically afew times aday).

• All set-topsshould reflectthe same time.

Last time the set-top received anupdate to the entitlement unit table(EUT Update)

EUT Update

• [Time]

• Never— No decryptionfailures

Time of the last programdecryption failure(MMDD.hhmmss)

Decrypt Fail

• [Time]

• Never— No late keys

Time that the last late key occurred(MMDD.hhmmss)

Last Late Key



CAM Status Diagnostic ScreenThis section describes the fields of the Cisco CAM Status diagnostic screen. You can access this screen toverify the status of conditional access management (CAM).


• Verify the status of conditional access management (CAM)

• Verify that a valid ECM PID has been received

• Verify that total number of ECMs that have been received

• Determine which package IDs have authorized a program


The CAM Status diagnostic screen is only displayed when a set-top is tuned to an encrypted channel.Important


Shows the information for the primary and secondary CAM as describedbelow.

Primary/Secondary

• Source ID Number (integerand hexadecimal format)

• Unavailable—Not tuned toan encrypted channel

The source ID for the CAMSource Id

• Internal

• External


The authorization informationabout the secure micro

Device Id


Cisco CAS DiagnosticsCAM Status Diagnostic Screen

• PowerKEY— Ciscoencryption format

• Harmony—Cisco/Motorolacooperative encryptionformat

• Scrambled Analog


The type of encryption formatMode

• [PID number] (hexadecimalformat)


The PID number of the PID that iscarrying the ECM stream

ECM Pid

• [Integer >= 0]


The total number of ECMsreceived for this program

ECM Count

• [Integer >= 0]


The number of unique(key-change) ECMs processed

Valid Count

• [Integer >= 0]


The worst-case timing betweenreceived ECM packets (in ms)

QAM transmission timingis set to 100 ms

Note

ECM Delay

• [Time]


The date and time when theprogram originally started(MMDD:hhmmss)

ECM Started

• [Package ID]


The list of package IDs that areauthorizing the program(hexadecimal format)

EUIDs



IPPV Information Diagnostic ScreenThis section describes the fields of the IPPV Information diagnostic screen. You can view this screen to obtaininformation about IPPV purchases.


• Verify the total number of Purchase GBAMs received and accepted by the set-top

• Verify status information about the IPPV purchases

• Confirm the last attempted and successful IPPV purchase

• Verify if the set-top has been polled



Prch GBAMS

• 0— Issue with GBAMs

• [Integer > 0]

The total number of purchaseGBAMs received by the DHCT

Received

• 0— Issue with GBAMs

• [Integer > 0]

The number of purchase GBAMsaccepted by the ISE

ISE

0— Unless using a secure cardThe number of purchase GBAMsaccepted by the ESE (smart card)

ESE

Last Attempted

• ESE

• ISE

The purchase device used for lastpurchase attempt

Device

[Hexadecimal number]The result code for the purchaseattempt

Result

[Hexadecimal number]The entitlement identification ofthe attempted purchase

EID


Cisco CAS DiagnosticsIPPV Information Diagnostic Screen

• [Time]

• Never— No attemptedpurchase

The date and time of attemptedpurchase (MMDD.hhmmss)

Time

Last Success

[Hexadecimal number]The EID value for the lastsuccessful purchased event

EID

• [Time]

• Never— No purchases

Date and time of purchase(MMDD.hhmmss)

Never will appear in theTime field if there are nopurchases

Note

Time

• [Time]

• Never— No request sent

The date and time of the lastforward purchase message poll(FPM Poll) request(MMDD.hhmmss)

FPM Poll



[Timestamp, Reply@, EIDs=x]

• Timestamp— Last timeDHCT was polled to collectPPV purchases; displayseither:

◦[MMDD.hhmmss]—Date and time ofcollection

◦Never—No collectionmade

• Reply@— Time the DHCTreplied to the poll

◦[MMDD.hhmmss]—Date and time of reply

◦[Empty Field]— Noreply

• EIDs = x—Number of EIDs(x) for uncollected purchaseevents

◦[EIDs = 0]— Allpurchase eventscollected

◦EIDs = [Integer > 0]— Only lists up to 20EID values for events

If the EID value is greaterthan 20, additionalpurchased events arestored and not displayed

Note

The status of the PPV eventcollection (Indicates the time forthe last and next FPM poll, as wellas the number of EIDs)

PPV Collect



C H A P T E R 9Services Diagnostics

This chapter provides an overview of the Services Diagnostics screens.

• Services Diagnostic Screens, page 103

• Status Summary Diagnostic Screen, page 104

• N/W and Tuning Status Diagnostic Screen, page 107

• Second Tuner Status Diagnostic Screen, page 113

• Digital Video Status Diagnostic Screen, page 117

• Copy Protection Diagnostic Screen, page 123

• VOD Information Diagnostic Screen, page 128

• VOD Diag Diagnostic Screen, page 131

• SAM Information Diagnostic Screen, page 133

• SAM EDCT Info Diagnostic Screen, page 134

• RF Statistics Diagnostic Screen, page 136

• DVR Status Diagnostic Screen, page 141

• PPV Summary Diagnostic Screen, page 142

• SDV Diagnostic Screen, page 148

• EAS Diagnostic Screen, page 158

• EPG Info Diagnostic Screen, page 159

Services Diagnostic ScreensThis section provides an overview diagram and field descriptions of the Services diagnostics screens. Thesescreens provide status and information on tuners, video, copy protection, VOD, SAM, PPV, SDV, EAS, andEPG, as well as provide RF statistics.


Performing TasksBy accessing this diagnostic screen, you can launch the Services diagnostics screens.

Screen ComponentsMain Menu > Services

Launch the Services Diagnostics Screens

To launch the Services diagnostics screens, press the Select button on either the remote control or the frontpanel of the set-top.

Status Summary Diagnostic ScreenThis section describes the fields of the Status Summary diagnostic screen. You can view this screen to obtaininformation concerning the status of the system initialization, system description, boot status, and clocks.


• Verify the current status of the boot process

• Verify the system information


Services DiagnosticsPerforming Tasks

• Check the amount of available memory

• Check when the DHCT was last booted and if it is receiving the correct time

Screen ComponentsMain Menu > Services > Status Summary


Initializations

Host Ready: The DHCT hascompleted the boot process and isin two-way mode.

The status of the overall bootprocess

Status

[Hardware-dependent]The speed, in megahertz (MHz), atwhich the microprocessor and databus are running

CPU/Bus

Memory

[Hardware-dependent]Overall memory available to theporting layer

System Heap

[Hardware-dependent]Memory available to the SARAmiddleware

SARA Heap

[Hardware-dependent]Memory that is initialized whenvideo begins streaming

Video Heap

[Integer > 0]The total amount of memoryassigned

Total

[Integer > 0]The amount of free memoryavailable

Free

[Integer > 0]The largest contiguous, free blockof memory available

Largest

[Integer > 0]The number of memory chunksavailable.

Chunks

RF Parameters


Services DiagnosticsScreen Components

• Frequency (MHz)—Dependent upon setting

• Signal Level

◦Acceptable Range:–16 to +15 dBmV

◦RecommendedRange:–8 to +8 dBmV

• Average Errors per Second— Integer close to 0 that isnot changing

Describes the following frequencydata at the center of the channel ofthe inband tuner

• If tuned to a digital channel,this field displays thefrequency, the currentapproximate signal level, andthe average errors per second

• If tuned to an analog channel,this field displays thefrequency and the analogchannel

Tuner 1

• Frequency (MHz)—Dependent upon the settingin which out-of-band receiveris tuned

• Signal Level (approximate)

◦Acceptable Range:–16 to +15 dBmV

◦RecommendedRange:–10 to +10 dBmV

• Average Errors per Second— Integer close to 0 that isnot changing

Provides information about theforward data channel (FDC)

FDC

• Frequency (MHz)—Dependent upon the settingto which RDC transmitter isbroadcasting

• Signal Level of Transmitter

◦Acceptable Range:+25 to +55 dBmV

◦RecommendedRange:+27 to +53 dBmV

• Round Trip Delay— Delaybetween the DHCT andquadrature phase shift keying(QPSK) modem at theheadend or hub (μsec)

The information about the reversedata channel (RDC)

RDC



Clocks

[Date, Time]The date and time that the DHCTlast booted

The hexadecimal formatfor the date and time isshown in parenthesis

Note

Booted

[Date, Time]The current date and timeThe hexadecimal formatfor the date and time isshown in parenthesis

NoteCurrent

N/W and Tuning Status Diagnostic ScreenThis section describes the fields of the N/W and Tuning Status diagnostic screen. You can view this screento identify real-time status information and network parameters.


• Confirm the tuning mode

• Verify MPEG information for the current stream

• Confirm that the DHCT displays an RF network Internet protocol (IP) address, a subnet mask, and ahub ID

Screen ComponentsMain Menu > Services > N/W and Tuner Status


Statuses


Services DiagnosticsN/W and Tuning Status Diagnostic Screen

• Analog: If sap or stereo aredetected on the currentanalog channel, one of thefollowing modes appear:

◦Analog (sap)

◦Analog (sap, stereo)

◦Analog (stereo)

• QAM-64

• QAM-128

The current mode of the inbandtune

Tuning Mode

• Found QAM: Tunersuccessfully tuned to a digitalchannel

• Found Sync: Tunersuccessfully tuned to ananalog channel

• Idle/Available: Tuner is notin use by an application;tuner is available for use

•WaitingQAM:TVManageris waiting for the tuner totune to the desired QAMfrequency and lock onto validdata

•Waiting Sync: TV Manageris waiting for the tuner to findthe signal on an analogchannel

The state of the tuner according tothe TV manager component of themiddleware

Tuner 1 State



• Active: The resource of theresident application iscurrently active (in use/tuned)

• Denied: The tuning requestfor the resource was denied

• Inactive: TVManager is notin use and is available toprocess requests

• Notified: TV Manager hasinstructed the residentapplication to release theresource not the tuner so theTV Manager can use thetuner for a different request

• Suspended: The tunerresource for the residentapplication is suspended

• Suspending: TV Managerhas notified the owner of thecurrently active resource tosuspend so that it can use thetuner for another request

• Unknown: TV Managerreceived an unknown state

•Waiting PAT: TV Manageris waiting for the ProgramAssociation Table (PAT) toarrive on a QAM channelbefore the tuning request cancomplete

•Waiting PMT: TV Manageris waiting for the programMap Table (PMT) to arriveon a QAMchannel before thetuning request can complete

The state of the TV tuner resourcein the resident applicationaccording to the TV Managercomponent of the PowerTV OS

If the resident applicationis not using the tuner, theTV Manager displays thestate of the active resourceusing the tuner (if any).

Note

TV Mgr

• 0x00000000: No resourceerrors

• 0x[non-zero hexagonalnumber]: Indicates an errorwas received

The last resource denied error codereceived by the ResApp from theTV manager when trying to tune(if any)

Tx Res Err



[Time]Example: 0507.1500

The most recent tuning tableactivation date and time(MMDD.hhmm) received by theDHCT

Tuning Tbl

• Clear to Air (unencrypted)

• Free Preview

• Purchased (forpay-per-view)

• Subscription

• Unauthorized

An unauthorized channelmay display unauthorizedfor a few seconds andthen it changes to n/awhen the unauthorizedbarker appears.

Note

The channel number and the statusfor the tuned channel

Channel

[Channel-dependent](hexadecimal format)

The source identification numberfor the tuned channel

Source Id

[Time]Example: 0507.150027

The date and time(MMDD.hhmmss) that the BFSdirectory was last read

BFS Dir

MPEG Stats

• [Channel-dependent]

• n/a: Tuned to an analogchannel

The program identifier (PID)number within the MPEG streamthat contains the video informationbeing decoded

Video



The PID number within theMPEGstream that contains the audioinformation being decoded

Audio



The PID number that is used todecode the program clock reference(PCR) information

The PCR PID is typicallythe same as the video PID.

Note

PCR



• [Integer > 0]: Numbershould change each time thescreen refreshes; otherwisevideo may be lost



PCR Lock

• 0: No discontinuity errors

• [Integer > 0]:Could indicatea problem

If A/V Disc is high,an issue such asmacroblocking maybe present.

Note


The sum of the discontinuity errorsencountered on either the audio orvideo streams (A/VDisc) that haveoccurred since the current streamwas tuned

Discontinuity errorsindicate that packets weretransmitted out of order orwith a gap between them,which indicates data loss.

Note

A/V Disc

• UNIX format: Numbershould change each time thescreen refreshes; otherwisevideo may be lost

If this numberdoes not changeeach time thescreen refreshes,then video mayhave been lost.

Important


A presentation time stamp (PTS)that changes each time the screenrefreshes

PTS

• 0:No errors inMPEG stream

• [Integer > 0]: Errors existand may cause an issue


The number of errors (packet errorindication [PEI]) in the MPEGstream before reaching thebroadband interface processor(BIP)

PEI



• 0: No errors in pipelinestream


Some errors may benormal dependingon the MPEGstream beingdecoded.

Note

The PERs reported by the MPEGdecoder chip

PER

• 0: No server errors


Some errors may benormal dependingon the MPEGstream beingdecoded.

Note


Displays the number of SERsreported by the MPEG decoderchip

SER

• 0:No errors inMPEG stream



Displays the number of times thesoftware driver has restarted (RST)the MPEG decoding process

RST

Ethernet

[Network-dependent]The IP address assigned to theEthernet adapter

IP

[Network-dependent]The IP subnet mask assigned to theEthernet adapter

Subnet Mask

RF Networks

• [Network/DHCTconfiguration-dependent]

• Unavailable—DHCT is notauthorized for two-waycommunications or is unableto establish a two-wayconnection with the network

The IP address that the controllerassigned to the RF network

IP



[Network-dependent]The IP subnet mask that is assignedto the RF network adapter by thecontroller

Subnet Mask

[Network-dependent]The hub number to which theDHCT is connected when booted

Hub ID

[Network-dependent]Indicates if the IP address of thenetwork management system inwhich it can then send SimpleNetwork Management Protocol(SNMP) traps

SNMP Mgr

• 0x00000001The number withinthe brackets is anindex number. Thehexadecimal numberthat follows theindex numberdisplays the EAID.

Note

• ESE[1]

• ISE[1]

The entitlement agent ID (EAID)that was installed on the ISE orESE (also known as a smart card)and inserted in to the DHCT

Entitlement Agents

Second Tuner Status Diagnostic ScreenThis section describes the fields of the Second Tuner Status diagnostic screen.

This diagnostic screen only exists on DHCT models that include a DVR.Important

This section provides the current status and detailed specifications for the additional tuner included with yourDHCT, including the fields and parameters that are included in the diagnostic screen. This screen allows youto verify the status of the second QAM tuner andMPEG decoder that exist in the Home Entertainment Server.

Important • The information displayed in the Second QAM section of the Second Tuner Status diagnostic screenalways refers to the Second Tuner.

• The information displayed in the Second MPEG Decoder section of the Second Tuner Statusdiagnostic screen always displays PIP video data.

• The screens described in this section only display on G8 set-top hardware. G6 set-tops have onlytwo tuners.


Services DiagnosticsSecond Tuner Status Diagnostic Screen


• Verify the working status of the second QAM and second MPEG decoder

• Determine if the second tuner is picking up sufficient frequency

• Verify the tuning mode of the second QAM

Screen ComponentsMain Menu > Services > Second Tuner Status


Second QAM

• Locked— Receiver islocked onto a valid analog orQAM channel

• Unlocked— Valid data isnot being received

The status of the second QAMStatus

• [Integer >= 0]

• n/a

The approximate signal-to-noiseratio (dB)

S/N

• Amber—Marginal signalproblem exists and needs tobe corrected

• Red— Serious signalproblem exists and needs tobe corrected

•White—No signal problemsexist

The QAM equalizer gain on theQAM data channel

EQ Gain

[Integer >= 0]The number of seconds the tunerhas been locked on currentfrequency

Seconds

[Dependent upon tunedfrequency]

The frequency to which the inbandtuner is tuned (MHz)

Freq



• Analog

• QAM-64

• QAM-128

• QAM-256

The tuning mode of the inbandtuner

Tuning Mode

• Amber— Level ismarginally too high or toolow

• Red— Level is too high ortoo low

•White— Level is normal

The approximate signal levelLevel

[Integer >= 0]The number of bytes received inerror that were successfullycorrected by the FEC code

Corr Bytes

[Integer >= 0]The number of data bytes receivedin error that were not successfullycorrected by FEC code

Uncorr Bytes

[Integer >= 0]/[Integer >= 0]Two unique numbers that describedata errors

First Number— The averagenumber of errors during the timethe frequency was locked

Second Number— The numberof errors since the last time thescreen was refreshed

Errs Avg/Inst

Second MPEG Decoder


• [Integer > 0]— Indicates anissue

The sum of the discontinuity errorsencountered on either the audio orvideo streams that have occurredsince the current stream was tuned

Discontinuity errorsindicate that packets weretransmitted out of order orwith a gap between them.This indicates data loss.

Note

A/V Disc



PCR Lock



• [Hexadecimal value > 0]—Streaming

• [Hexadecimal value = 0]—Not streaming

The video PID number in theMPEG stream that contains thevideo information being decoded

Video

• [Hexadecimal value > 0]—Streaming

• [Hexadecimal value = 0]—Not streaming

The audio PID number in theMPEG stream that contains theaudio information being decoded

Audio

[Channel-dependent]The PID number used to decodethe PCR information

The PCR PID is typicallythe same as the VideoPID.

Note

PCR

[UNIX format]—Number shouldchange each time the screenrefreshes Important: If this numberdoes not change each time thescreen refreshes, then video mayhave been lost.

A presentation time stamp thatchanges each time the screenrefreshes

PTS



The number of errors in theMPEGstream before reaching thebroadband interface processor(BIP)

PEI

• Digital— 0

• Analog— 0

The PERs reported by the MPEGdecoder chip

PER

• Digital— 0

• Analog— n/a

The number of server errorsreported by the MPEG decoderchip

SER


• [Integer > 0]If the RST value isincrementing, asource issue couldexist. Please callCisco Services

Note

The number of times the softwaredriver has restarted the MPEGdecoding process

RST



•

Digital Video Status Diagnostic ScreenThis section provides an overview of the Digital Video Status diagnostic screen, including the fields andparameters that are included in the screen. This screen contains all of the status information applicable todecoding digital video on a single screen..


• Verify the decoding of digital video on a single screen

• Record this screen and then replay the recording later to determine the cause of any decoding issues

Screen ComponentsMain Menu > Services > Digital Video Status


[Integer > 0]The frequency to which the QAMis tuned (MHz)

Freq

• AnalogIf "sap" or "stereo" isdetected, one of thefollowing displays inthe Tuning Modefield of thediagnostic screen:

Note

• Analog (sap)

• Analog(stereo)

• Analog(sap,stereo)

• QAM-64

• QAM-128

• QAM-256

The tuning mode of the inbandtuner

Tuning Mode


Services DiagnosticsDigital Video Status Diagnostic Screen

• Active— Residentapplication's resource iscurrently active (in use/tuned)

• Denied—Tuning request forthe resource was denied

• Inactive— TVMgr is not inuse; TVManager is availableto process requests

• Notified— TV Mgr hasinstructed the residentapplication to release theresource on the tuner so thatthe TV Manager can use thetuner for a different request

• Suspended— Residentapplication's tuner resourcehas been suspended

• Suspending— TV Mgr hasnotified the owner of thecurrently active resource tosuspend so that it can use thetuner for another request

• Unknown— Received anunknown state from the TVManager

•Waiting PAT— TV Mgr iswaiting for the PAT to arriveon a QAM channel beforetuning request can complete

•Waiting PMT— TVMgr iswaiting for the PMT to arriveon a QAM channel beforetuning request can complete

The state of the residentapplication's TV tuner resourceaccording to the TV Managercomponent of the PTV OS. If theresident application is not using thetuner, the TV Mgr refers to thestate of the active resource usingthe tuner (if any).

TV Mgr



• [Integer >= 0]This value shouldincrement slowly.

Note

If incrementingrapidly, thepicture may befreezing orMacroblockingmay be present.

Important


The number of data blocks receivedin error that were not successfullycorrected by the FEC code

Uncorr Blks

• [Integer >= 0]


The number of seconds that thefrequency has been locked

Seconds

• -8 to +8 (value displayed inwhite)— Signal level isnominal

• >+8 or <-8 (value displayedin amber)— Signal level ismarginally too high or toolow; you should correct thesignal problem

• <Range or >Range (valuedisplayed in red)— Signallevel is too high or too low


The approximate received signallevel (dBmV)

Level

• [Channel] = Clear toAir-Unencrypted

• [Channel] = Free Preview

• [Channel] = n/a (if tuned toa PPV channel)

• [Channel] =Purchased-Pay-per-view

• [Channel] = Subscription

• [Channel] = Unauthorized

The channel number and,optionally, a status for the tunedchannel

Channel



[Time]The date and time that the BFSdirectory was last read(MMDD.hhmmss)

BFS Dir

• Free: [Integer >= 0]

• Largest: [Integer >= 0]

The amount of memory availableto the system

System Heap

• Free: [Integer >= 0]

• Largest: [Integer >= 0]

The amount of memory availablefor video

Video Heap

• [Hexadecimal number = 0]— No errors occurred

• [Hexadecimal number > 0]— Errors have occurred

Total number of errors that haveoccurred

Errors

• [Hexadecimal number = 0]— No errors occurred

• [Hexadecimal number > 0]— Errors have occurred

The last error that occurredCmd/Err

• [Date.Time]

• Never—No errors occurred

The time when the last erroroccurred (MMDD.hhmmss)

Date Time

• 0— Expected value

• [Integer > 0]— Issue withencryption on channel

The number of PowerKEY errorsthat have occurred

ISE



• Expired— Subscription hasalready expired

• [Time]Note • Time less than

20 to 30 daysinto the futureindicates aproblem.

• Subscriptionauthorizationsgenerallyexpire 30 daysfrom the lasttime they wererenewed.

The date and time that thesubscription authorizations expire(MMDD.hhmmss)

Sub Expires


• [Integer > 0]— Issue withdecryption

The number of times that aprogram key decryption operationoccurred after the DHCT receivedthe program data

Late Keys

• [Date.Time]

• Never— No late key

The time that the last late keyoccurred (MMDD.hhmmss)

Last Late Keys

• [Date.Time]

• Never— No request wassent

The date and time of the last FPMrequest (MMDD.hhmmss)

FPM Poll

• [Date.Time]

• Never— No decryptionfailure

The time of the last programdecryption failure(MMDD.hhmmss)

Decrypt Fail




The sum of the discontinuity errorsencountered on either the audio orvideo streams that have occurredsince the current stream was tuned

Discontinuity errorsindicate that packets weretransmitted out of order orwith a gap between them,and indicate data loss.

Note

A/V Disc




• [Integer > 0]


The number of PERs reported bythe MPEG decoder chip(MMDD.hhmmss)

PER

• [UNIX format]— Numbershould change each time thescreen refreshes

If this numberdoes not changeeach time thescreen refreshes,then video mayhave been lost.

Important


A presentation time stamp thatchanges each time the screenrefreshes

PTS




The number of errors in theMPEGstream before reaching the BIP

PEI

• Digital— 0


The number of server errorsreported by the MPEG decoderchip

SER


• [Integer > 0]If the RST value isincrementing, then apossible source issuemay exist. Pleasecontact CiscoServices forassistance.

Note


The number of times the softwaredriver has restarted the MPEGdecoding process

RST



Copy Protection Diagnostic ScreenThis section describes the fields of the Copy Protection diagnostic screen. This screen includes informationrelated to the copy protection settings for the current video stream and output ports.


• Determine copy protection settings associated with the content stream that is currently playing

• Determine the copy protection schemes and policies that are currently applied to particular output ports

Screen ComponentsMain Menu > Services > Copy Protection


Outputs

ConstrainedEnabledProtection Type

• no

• yes

• no

• yes

• HDCP— Highbandwidth digitalcontent protection

• none

DVI/HDMI

• no

• yes

• no

• yes

noneYPrPb

N/A• disabled— Notsupported by hardware

• no

• yes

• disabled— Notsupported byhardware

• DTCP— Digitaltransmissioncontent protection

• unavailable—Notavailable in thisconfiguration

• none

1394


Services DiagnosticsCopy Protection Diagnostic Screen

N/AN/A•Macrovision(Rovi)

• none

Composite

Policies

Format:8-bit value[HDMI policy] [policyformat version]

• [Bit 0]1—Disable (block)HDMI port at alltimes

• [Bit 1]1— Output aconstrained imageto HDMI port whenHDCPauthentication fails

• [Bit 2]1—Block output toHDMI port whenHDCPauthentication fails

• [Bit 3-4]00— Use HDCP ifEMI is NOT 'copyfreely', or if CIT bitis set;

01— Always useHDCP

10— Never useHDCP

• [Bits 5-7]—Reserved

• [v1]— Versionnumber of policyformat

The group and versionnumber for the copy controlpolicy relating to HDMI ports

The possible valuesfor the policy bitsonly apply to version1 of the policyformat.

Note

HDMI



Format:8-bit value[YPrPb policy] [policyformat version]

• [Bit 0]1—Disable (block)YPrPb port at alltimes

• [Bit 1]1— Output aconstrained imageto YPrPb port whenCIT bit is set

• [Bit 2]1—Block output toYPrPb port whenCIT bit is set

• [Bit 3]1— EnableMacrovision forYPrPb port whenenabled oncomposite outputs

This is notcurrentlysupported.

Note

• [Bits 4-7]—Reserved


The group and versionnumber for the copy controlpolicy relating to YPrPb ports


Note

YPrPb

Format:8-bit value[1394 policy] [policyformat version]

• [Bit 0]1—Disable (block)1394 port at alltimes

• [Bit 1-7]1— Reserved


The group and versionnumber for the copy controlpolicy relating to 1394 ports


Note

1394



Format:8-bit value[Composite policy][policy format version]

• [Bit 0-7]—Reserved


The group and versionnumber for the copy controlpolicy relating to compositeoutputs


Note

Composite

Format:8-bit value[VOD policy] [policyformat version]

• [Bit 0]0— Do notoverride CCIsettings for VODcontent

1— Override CCIsettings for VODcontent

• [Bit 1-7]—Reserved


The group and versionnumber for the copy controlpolicy relating to VOD


Note

VOD

CCI Events

• Disk

• Ext Video

•Memory

• RF

The type of source that iscarrying the input videostream

Source

• Aux Video Out

• Disk

• In Home Net

•Memory

• Video Output

The type of destination of theoutput stream

Destination



• no— CIT is not set

• yes— CIT is set

The indicator that identifieswhether the constrainedimage trigger was set for theinput content

This bit does notnecessarily cause theoutput to beconstrained orblocked(policy-dependent).

Note

CIT

• no— Does notexist (default)

• yes— Exists

An indicator that identifies ifencryption plus non-assertion(EPN) exists for the 1394 port

The EPN copycontrol bit is directlyrelated to controllingcontent delivered viathe IEEE 1394 port.Currently, the defaultstate of the EPN isset to "no" inaccordance to FCCen-coding rules.

Note

EPN

• freely—Unlimitedcopying of content

• never— Contentcannot be copied

• nomore—Contentcannot be copied

• once—Content canbe copied once

The copy protection(encryption mode indicator[EMI]) mode

EMI

• yes— Contentdistribution isrestricted

• no— Contentdistribution is notrestricted (copyfreely)

An indicator that is embeddedin programs that identifies therestriction rules for content

BF



• 2 line— Rovi(Macrovision)circuit enabled withAGC Process On, 2Line Split Burst On

• disabled— Noanalog protectionsystem(macrovision isdisabled)

A descriptor that identifieshow the analog protectionsystem (APS) is defined. APSwill control how theMacrovision circuit is driven

APS

VOD Information Diagnostic ScreenThis section describes the fields of the VOD Information diagnostic screen. You can view this screen to verifystatus information applicable to VOD services and sessions.


• Confirm the status of the internal and external VOD services

• Verify the status of the VOD sessions

• Determine if SI data is inband or out-of-band

• Verify that there is an EID associated with the VOD session

• Confirm the status of the internal and external VOD services

• Verify the status of the VOD sessions

• Determine if SI data is inband or out-of-band

• Verify that there is an EID associated with the VOD session

Screen ComponentsMain Menu > Services > VOD Info



Services DiagnosticsVOD Information Diagnostic Screen

• Available— Service groupID is available

• Unavailable— Servicegroup ID is not available

The OS is not responsiblefor reporting servicegroup data.

Note

The service group and mapfileversion from the BFS

Service Group

OOB— Out-of-band (QPSK)The indicator that describes howSI data is received

SI Received

• DMS— Enabled

• dms— Not enabled

Enable "dms" to viewsecure digital services.

Note

The status of the digital multicastservices (DMS) enabled flag fromthe DNCS

DMS

TBDTBDUNA

• DIS— Enabled

• dis— Not enabled

Enable "dis" for VOD andxOD to function.

Note

The status of the digital interactiveservices (DIS) enabled flag (VOD)

DIS

TBDTBDIPPV

• EAID <ID number ofagent>— EAID received

• eaid— EAID not received

The EIADs that have been installedfor the ISE or ESE into the DHCT

EAID

Int

FFFFFF00—desired valueIf FFFFFF00 does notappear, restage theset-top.

NoteA bit map representation of thenumber of non-volatile storagecells available for PPV events

IPPV cells

• FC000000— Has type 8EMMs needed for encryption

• 00000000— Does not havetype 8 EMMs needed forencryption

The bit map representation of thenumber of non-volatile storagecells available for VOD events

VOD cells



• DMS— Enabled

• dms— Not enabled

Enable "dms" to viewsecure digital services.

Note

The status of the digital multicastservices (DMS) enabled flag fromthe DNCS

DMS

TBDTBDUNA

• DIS— Enabled

• dis— Not enabled

Enable "dis" for VOD andxOD to function.

Note

The status of the digital interactiveservices (DIS) enabled flag (VOD)

DIS

TBDTBDIPPV

• EAID <ID number ofagent>— EAID received

• eaid— EAID not received

The EIADs that have been installedfor the ISE or ESE into the DHCT

EAID

Ext

FFFFFF00—desired valueIf FFFFFF00 does notappear, restage theset-top.

NoteA bit map representation of thenumber of non-volatile storagecells available for PPV events

IPPV cells

• FC000000— Has type 8EMMs needed for encryption

• 00000000— Does not havetype 8 EMMs needed forencryption

The bit map representation of thenumber of non-volatile storagecells available for VOD events

VOD cells

• Active

• Failed

• Inactive

• Terminated

The status of the VOD sessionState

[Session ID](hexadecimal format)

The OS session ID numberSession

[Entitlement ID](hexadecimal format)

The corresponding EAID and EIDpair for the active VOD session

Entitlement



• 0x45—Active VOD session(hexadecimal format)

• 0x00— Inactive VODsession(hexadecimal format)

The response code from the securemicro when it processes theauthorization

Stat

• [Time]Example: 211230@190000

• [Time, Inactive]Example: 960101@-50000

The date and timewhen the sessionbecame active(YYMMDD@hhmmss oryymmdd@50000)

Activated

VOD Diag Diagnostic ScreenThis section describes the fields of the VODDiag Diagnostic screen. You can view this screen to verify statusinformation applicable to the VOD server and database.


• Confirm the status of the VOD package and VOD search package

• Verify the IP addresses of the connection manager and MET (ARRIS only)

• Verify the status of the VOD database

Screen ComponentsMain Menu > Services > VOD Diag


[network-dependent]Manufacturer of the VOD serverManufacturer

• Ready

• Not Ready

Graphic file used when identifyingthe VOD file

Poster Art File

• Authorized

• Not Authorized

VOD authorizationVOD


Services DiagnosticsVOD Diag Diagnostic Screen

• Authorized

• Not Authorized

VOD search authorizationVOD Search


• n/a

IP address of the connectionmanager

Connection Mgr IP


• unavailable

• n/a

IP address of the Media ExtractionTool (ARRIS only)

MET Server IP

MET Communication

• [numeric value]

• unavailable

• n/a

Number of HTTP requests sent(ARRIS only)

HTTP Req Sent

• [numeric value]

• unavailable

• n/a

Number of HTTP requests received(ARRIS only)

HTTP Resp Rcvd

• [numeric value]

• unavailable

• n/a

Number of purchased assets withinthe HTTP response received(ARRIS only)

Assets in Response

• [date]

• unavailable

• n/a

Date stamp of the last response(ARRIS only)

Last Response

DB File Information

• [date]

• unavailable

• n/a

Date the database was created(ARRIS only)

DB Creation Date




• unavailable

• n/a

Name of the database (ARRISonly)

Name

• [file size in bytes]

• unavailable

• n/a

Size of the database (ARRIS only)Size (Bytes)

• Downloading

• Downloaded

• unavailable

• n/a

Download state of the database(ARRIS only)

Download State


• unavailable

• n/a

Version of the database schema(ARRIS only)

Schema Version

• [numeric value]

• unavailable

• n/a

Number of assets in the database(ARRIS only)

Asset Count

SAM Information Diagnostic ScreenThis section describes the fields of the SAM Information diagnostic screen. You can view this screen todetermine which downloaded applications are present in memory and currently active.

Data will only appear in this screen when third-party applications are implemented.Note


• Verify the name of downloaded applications


Services DiagnosticsSAM Information Diagnostic Screen

• Determine what services are currently running

• Verify the EID required to run an application

Screen ComponentsMain Menu > Services > SAM Information


[Software-dependent]Lists the downloaded applicationsavailable

Downloaded Apps

[Software-dependent]Lists the active services availableActive Services

SAM EDCT Info Diagnostic ScreenThis section describes the fields of the SAM EDCT Information diagnostic screen. When the EDCT featureis installed, the channel lineup can be customized for individual DHCTs. The SAM EDCT Informationdiagnostic screen provides information about the EDCT feature.


• Identify information about the currently loaded and currently assigned display channel table (DCT)

• Determine the physical hub or bouquet ID assignment for the DHCT

• Evaluate possible errors that the DHCT experienced while attempting to load the Group Definitions File(GDF) from BFS

Screen ComponentsMain Menu > Services > SAM EDCT Info


• [Selection mode=Integer >0], [Version: Integer > 0],[Time]

• Unavailable: DCT is notloaded

The display channel tableinformation including the channeltable selection mode and identifier(hub, virtual hub, bouquet, orlineup group)

Format: <selection mode>=<id>,Version: <DCT version>, ChangeTime: <MMDD.hhmmss>

Current DCT



• [Integer >= 0]

• Unavailable: DHCT is in aDVB-SI system environmentusingNDS conditional access

The unique ID of the physical hubthat the DHCT belongs to

Physical Hub ID

• [Integer >= 0]

• Unavailable: DHCT is in aDVB-SI system environmentusingNDS conditional access

The unique identifier for the virtualhub that the DHCT belongs to

Virtual Hub ID

• [Integer >= 0]

• Unavailable: DHCT is notin a DVB-SI systemenvironment. The PhysicalHub ID should be used forthe default channel tableselection

The unique identifier assigned tothe DHCT that is used whenapplying the default channel tableselection strategy

Bouquet ID

• [Integer >= 0]

• Unavailable: No lineup IDis assigned

The unique identifier of the lineupgroup (LUG) that is assigned to theDHCT

Note • The LUG ID willoverride the Hub IDif it is defined.

• The LUG is a groupof hubs that use thesame DCT.

LUG ID

Group Def Info

• [Time]

• Not Loaded: No GDF iscurrently loaded

The date and time that the GDFwas loaded on the DHCT(MMDD.hhmmss)

LoadTime

• [Integer > 1]

• 0: No GDF file is currentlyloaded

The size of the currently loaded,uncompressed GDF (bytes)

Size



• NoErr: No load errorsoccurred

• PathNotFound: The GDFdoes not exist on BFS

• OutOfMemory:Not enoughmemory to load the GDF

• ReadErr: Failed to read thefile from BFS

• ExceededMaxLength: TheGDF exceeded themaximumallowable length

• FileChanged: The GDFwasmodified on BFS whileattempting to load on theDHCT

• UnknownErr: Unknownerror

The last error experienced by theDHCT when the DHCT attemptedto load the GDF from BFS

Last Load Err

[Time]The date and time when the lasterror occurred when the DHCTattempted to load GDF from BFS(MMDD.hhmmss)

Err Time

Active GDF Statement

• [Integer > 1]

• n/a: No active GDFstatement exists

The line number of the active GDFstatement in the currently loadedGDF

Line Num

GDF Syntax Errors

[Integer >= 0]A count of zero indicatesthat there are no syntaxerrors.

NoteThe total number of lines withsyntax errors in the currentlyloaded GDF

Count

RF Statistics Diagnostic ScreenThis section describes the fields of the RF Statistics diagnostic screen.


Services DiagnosticsRF Statistics Diagnostic Screen


• Confirm the power levels and frequencies of the FDC and the RDC

• Confirm the power levels and frequencies of the QAM modulator

• Monitor the average and instantaneous errors of the FDC and the QAM

Screen ComponentsMain Menu > Services > RF STATISTICS


Current FDC


Freq

• Connected

• n/a

Shows whether the DHCT isconnected to a DAVIC network

DAVIC

• Locked— Receiver islocked onto a frequency withvalid QPSK data

• Unlocked— Receiver is notlocked onto a frequency withvalid QPSK data


Status

Refer to hardware specifications





Level


Seconds




Corr Bytes


Uncor Blks



• Second Number— Thenumber of errors since thelast time the screen wasrefreshed

Errs Avg/Inst

[Integer >= 0]The total number of data bytessuccessfully read since thefrequency was locked

Total Bytes






The signal-to-noise ratioS/N

Current RDC


Freq








Power

[Integer >= 0]The round-trip delay, inmicroseconds (μSec), between theset-top and the modem at theheadend or hub that is used todetermine when to transmit theslotted-aloha packets

Slotted-aloha packets areused to assign periods oftime or slots when theset-top can transmitwithout interfering withother set-tops on the samehub

Note

Delay

[Integer >= 0]The total number of data bytesrequiring retransmission since thefrequency was locked

Retrans

Current QAM

[Network-dependent]The frequency (Freq) of the tunedQAM

Freq

• QAM-64

• QAM-128

• QAM-256

The tuning mode of the QAMTuning Mode

• Locked— Receiver islocked onto a frequency withvalid QAM data

• Unlocked— Receiver is notlocked onto a frequency withvalid QAM data


Status








Level






The signal-to-noise ratio in dBS/N


Seconds


Corr Bytes


Uncor Blks



• Second Number— Thenumber of errors since thelast time the screen wasrefreshed

Errs Avg/Inst

[Integer >= 0]QAM equalizer gainEQGain



DVR Status Diagnostic ScreenThis section describes the fields and parameters included in the DVR Status diagnostic screen. This screencontains information that allows you to verify the status of the DVR.


• Determine the current status of the ITFS, WDIDE, and AVFS

• Determine the status of cross links

• Verify whether or not any files are corrupt

Screen ComponentsMain Menu > Services > DVR Status

The fields within the ITFS section should only change after a loss of power or after a reboot.Important

After a loss of power or a reboot, the "LostClusters" field may display number(s) other than 0 (zero). Thatcondition is expected. It indicates that a recording was in progress when the DHCT rebooted, and openfiles were not closed. The last few seconds of the recording might be lost and would be indicated here as"lost clusters." It is possible for the other fields to display number(s) other than 0 (zero) as well, but thatwould indicate more serious issues.

Note


ITFS

Ready—This value should alwaysappear

If Ready does not appear,call Cisco Services.

Note

The current working status of theITFS

Status


• [non-0]— Call CiscoServices

The number of corrupt or impairedfiles within the ITFS

Corrupt Files


Services DiagnosticsDVR Status Diagnostic Screen



The number of cross-links clustersCross-Links



The number of allocated clustersnot associated with any file

LostClusters

WDIDE

Ready— Desired valueIf Ready does not appear,call Cisco Services.

NoteThe current working status of theIDE device driver

Status

AVFS

• Drive Asleep—May appearwhen the DHCT is poweredoff

• Not Ready

• Ready— Desired value

The current working status of theaudio video file system (AVFS)device driver

Status

PPV Summary Diagnostic ScreenThis section describes the fields of the PPV Service Summary diagnostic screen. You can view this screen toverify the status of the PPV service and the PPV event for the currently tuned channel.


• Identify if a PPV has been purchased

• Determine if a PPV event is expired

• Identify the status of a barker

• Verify the purchase attempt for a PPV event

Screen ComponentsMain Menu > Services > PPV Summary > Pages 1-2


Services DiagnosticsPPV Summary Diagnostic Screen


PPV Service



The present state of the PPVservice on the tuned channelState



• Countdown—An event hasbeen purchased and is aboutto start, and countdownbarker is displayed

• Expired Event— Eventpurchase window has closed

• Interstitial—No advertisedevent and interstitial event isdisplaying

• Invalid Event— Currentevent definition is invalid (forexample, DNCS DHCTerror)

• No Event Barker— Noevent advertised, nointerstitial service defined,and no barker displayed

• Not Active— Inactive PPVservice

• Preview Barker— Eventhas not been purchased andthe free preview period is ineffect

• Preview Ended— No eventpurchased; free previewperiod has ended

• ProblemBarker— Problemwith the PPV service(problem number displayedon the barker)

• Purchase Barker— Eventcan be purchased and barkerfor that event is displayed

• Subscription— Program isa subscription PPV service

• Thank You— Event hasbeen purchased and theThank You for Purchasingbarker appears

•Waiting for Data— DHCTis waiting for data about thePPV service to arrive fromDNCS



Watching Event— Currentevent is purchased and active•

• [Hexadecimal value]

• n/a— PPV event notshowing

This value is used forCisco troubleshootingpurposes.

Note

A representation of the serviceinternally as an index number

This field should matchthe Svc Index in the PPVEvent section.

Note

Svc Index


• n/a

The service associated with thePPV channel

PPV Svc

• None

• n/a— Not applicable

The service that is shown when noevent can be advertised

Interstitial

[Index version-dependent]All set-tops shoulddisplay the same versionof the PPV index file.

NoteThe version of the PPV index filethat the set-top has in memory

Index Ver

[PPV immediate file-dependent]All set-tops shoulddisplay the same versionof the PPV index file.

NoteThe version of the PPV immediatefile that the set-top has in memory

Immed Ver


• n/a— Not tuned to PPVevent

The service associated with thePPV event

Event Svc

PPV Event



The title of the PPV eventTitle


• n/a

A representation of the serviceinternally as an index number

This field should matchthe Svc Index in the PPVService section.

Note

Svc Index



• [Hexadecimal value]


The EID associated with thepurchase of an event

EID


• Pending— Purchase is notallowed because buywindowis not yet opened

• Problem PPV#— Problemoccurred when attempting topurchase event; # is the errornumber associated with theerror

• Processing— Purchaseattempt is being processed

• Ready— Purchase isaccepted and event isviewable

The purchase state for the PPVevent

Secure Buy


• [Time]Example: (1:00-3:30pm)

Thewindow of time the PPV eventis shown (hh:mm-hh:mm am/pm)

Event



Thewindow of time the PPV eventis advertised to those who have notyet purchased the event(hh:mm-hh:mm)

Advertise



Thewindow of time the PPV eventis appearing free (hh:mm-hh:mm)

Preview

• [Time](12-hour time format)


The time after which PPV eventcancellations are no longeraccepted (hh:mm am/pm)

Cancel End



• [Time](12-hour time format)


The time that GBAMs for the PPVevent appear on the network(hh:mm am/pm)

GBAM

SDV Diagnostic ScreenThis section describes the fields of the Switched Digital Video diagnostic screen.

• Page 1 provides information that describes the SDV client and server, including the number of SDVchannels that have been authorized for this service. Detailed statistics about the SDV protocol are alsoincluded in this diagnostic screen.

• Page 2 provides information that describes the Mini Carousel (MC) Discovery Files, as well as detailsabout the MC data.

• Page 3 provides information that describe the details of SDV-related sessions, including the currentSDV and tuner status.


• Determine if the client (DHCT) is authorized for SDV services

• Identify the status of the SDV server

• Verify details about the transmission of data for the SDV service

• Determine the date and time that the mini carousel (MC) was last loaded in cache

• Determine the current status for the mini carousel

• Identify the version for the mini carousel

• Determine the current status of an SDV session

• Determine the current status of the tuner

• Verify the name of the current SDV session

Screen Components Page 1Main Menu > Services > SDV > Page 1


Client


Services DiagnosticsSDV Diagnostic Screen

• Yes— Service is authorized

• No— Service is notauthorized

• n/a— Service does not exist

Indicates whether or not the clientis authorized for SDV service(_SASD service) or the_SASDservice does not exist

Authorized

• [Integer >= 1]

• n/a— Service does not exist

The ID of the service group towhich this client belongs

Service Gp

[Network-dependent]The IP address for the RF networkRF Id Addr

[Integer >= 0]The number of SDV channels(WatchSDV services) in thechannel lineup

SDV Channels

Server

• Ready— (desired value) Initrequest is successfullyconfirmed and accepted bythe SDV server

• Pending— The set-top is inthe process of establishingcommunications with theSDV server

• Unavailable— Init requestfailed

• Unknown— Init request notyet initiated

The current status of the clientcommunications with the SDVserver (init request and receiving aresponse)

Status

[month/day@hh:mm:sec]The time of the last successfulinitial request confirmed by theserver

Time

• 0.0.0.0-n/a: Primary SDVserver is not available

• [Network-dependent]Example: 192.168.99.5-2300

The IP address and port number (IPaddress-Port number) for theprimary SDV server

Pri Ip-Port


Services DiagnosticsScreen Components Page 1

• 0.0.0.0-n/a: Secondary SDVserver is not available

• [Network-dependent]Example: 192.168.99.5-2300

The IP address and port number (IPaddress-Port number) for thesecondary SDV server

Sec Ip-Port

[Integer >= 0]The number of Select Indicationsreceived

SelInd Rx

[Integer >= 0]The number of Select Responsessent

SelResp Tx

[Integer >= 0]The number of Query Requestsreceived

QryReq Rx

[Integer >= 0]The number of confirmed QueryResponses sent

Qry Conf Tx

[Integer >= 0]The number of Event Indicationsreceived

EvInd Rx

[Integer >= 0]The number of Event Responsessent

EvResp Tx

[Integer >= 0]The number of Event Indicationssent

EvInd TX

[Integer >= 0]The number of LUA (Last UserActivity) reports sent

LUA Rep Tx

[Integer >= 0]/[Integer >= 0]The total number of requests sentand received

Total Tx/Rx

[Integer >= 0]The total number of init requestssent, excluding retransmissions

InitReq Tx

[Integer >= 0]Total number of initial confirmmessages received from SDVserver that indicate success orfailure

Init Conf Rx

[Integer >= 0]Total number of initial confirmsreceived from the SDV server thatindicate failure

InitConfFails Rx

[Integer >= 0]The total number of select requestssent for SDV and non-SDVservices, excluding retransmissions

SelReq Tx



[Integer >= 0]The total number of select requestssent for SDV, excludingretransmissions

SDV SelReq Tx

[Integer >= 0]The total number of select confirmmessages received from SDVserver that indicate success orfailure

SelConf Rx

[Integer >= 0]The total number of select confirmsreceived from the SDV server thatindicate failure

SelConfFails Rx



Media Carousel Info

• Init— Initial state at boottime prior to loading minicarousel data. Also the statereported when the set-top isnot authorized for SDV

• SgDiscovery— Client isperforming or waiting toperform the service groupdiscovery process

•McpDiscFileRead— Clientis reading or waiting to readthe BFS file to obtain a list ofSDV QAM frequencies toscan for mini carousel data

•McpDiscovery— Client isscanning or waiting to scanSDV QAM frequencies insearch of mini carousel data

• CacheReady— (desiredvalue) Mini carousel loadedand data acquired to allowviewing of SDV channels

The current status of theinformation from the mini carousel

Status



[Integer >= 0]The default or home SDVfrequency in MHz. The client willtune to this frequency to read themini carousel data if not alreadytuned to another SDV frequency

Def Freq

• [Integer >= 0]

• n/a— Logical tuner resourceis currently assigned orallocated for loading theinband mini carousel

The internal identifier of the logicalhardware resource assigned orallocated for loading inband minicarousel data

Tvp/Tv Id

[month/day@hh:mm:sec]The time when the mini carouselinformation was loaded into cache

Load Time

[0 >= Integer =< 31]The version number for the minicarousel cached file

Version

[Integer >= 0]The size of the mini carousel data(in bytes)

Size

[Integer >= 0]The number of programs(channels) in themini carousel data

Num Entries

[Integer >= 0]The number of times requestedtuning parameters weresuccessfully received from theminicarousel cache

Note • This includes cachehits after forcing areload of the minicarousel

• This value is onlyreset to zero when itrolls over or theagent is reset

Cache Hits

[Integer >= 0]The number of times requestedtuning parameters were not foundin the mini carousel cache evenafter reloading mini carousel data

This value is only reset tozero when it rolls over orthe agent is reset

Note

Cache Misses



[Integer >= 0]The number of times the cachedtuning parameters from the minicarousel have been overridden byfresh tuning parameters receivedfrom the SDV server via CCP(Channel Change Protocol)


Note

Cache Overrides

[Integer >= 0]The number of times the minicarousel data has successfully beenread (or loaded) by the client


Note

Load Count

[Integer >= 0]The number of times the client hasfailed to read themini carousel data


Note

Load Failures

• NoErr— Last load wassuccessful

• ReadErr—Read of last loadfailed

•MemFull— Not enoughmemory for last load

• Aborted—Last load attemptwas aborted

• TuningErr—Tuning failureduring last load

• SGMismatch— Servicegroup identified in the minicarousel data does not matchthe set-top's service groupfound during service groupdiscovery

• UnknownErr— Anunknown error occurredduring load

The type of error for the last load(read) of the mini carouselLast Load Err

• [month/day@hh:mm:sec]

• n/a: No load errors haveoccurred since reset

The time when the last erroroccurred in loadingErr Time




• 00/00@00:00:00: No loaderrors have occurred sincereset

The time when the last load wasattempted on the set-topLast Load Attempt

MC Discovery File Info


• n/a— File is not loaded

The time when the MC Discoveryfile was loaded on the DHCTduring discovery

Load Time

[month/day@hh:mm:sec]The current version of the MCDiscovery File, expressed as atimestamp of when the file contentswere generated

Version

[Integer >= 0]The size of the MC Discovery Filein bytesSize

• [Integer >= 1]

• 0— No entries

The total number of tuningparameter entries in the MCDiscovery File

Num Entries

• [Integer >= 1]

• n/a—MCDiscovery file notloaded

The service group of the currentlyloaded MC Discovery File

In systems with noparent/child servicegroups, this should matchthe service groupidentified on the VODInformation and theSwitched Digital Videodiagnostic pages

Note

Service Gp

• [Integer >= 1]

• n/a—MCDiscovery file notloaded or there is no parentservice group above the childservice group

The next higher-level parentservice group in the hierarchyabove the child service group

Parent Svc Gp



• NoErr— Successful load

• BadParamErr— Badparameters specified

• OutOfStateErr— Loadrequest denied due toinappropriate state

• FileNotFoundErr—MCDfile does not exist on BFS forthis service group

• OutOfMemoryErr—Insufficient memory toprocess request

• ReadErr— Failed to readMCD file from BFS

• TunerConflictErr— Couldnot load MCD file due tohigher priority tuner request

• FileChangedErr—MCDfile changed on BFS duringread

• TimeoutErr— Requesttimed out

• AbortedErr—Request wasintentionally aborted

• BadDataErr— The datawas loaded successfully butis invalid

• UnknownErr— Unknownerror occurred during loadattempt

The error status from the last loadof the mini-carousel data (MCD)in discovery. The status reflects thelast error type after a successfulload of the MCD

Last Load Err


• n/a— No file load hasoccurred

The time at which the lastdiscovery file load error wasreported

Err Time





[Name of Session] and one of thefollowing:

• Ready— Tuning parametershave been acquired

• Idle—No service is selectedfor this session

• Pending— SessionManageris waiting for tuningparameters from either thecache manager or the SDVserver

• Unavailable— Failed toacquire tuning parameters forthe selected SDV service

The name and current status of thesession

Name-Status

[Session-dependent]The 10-byte session ID thatuniquely identifies the SDVclient/server session within thesystem

SessionId

[Integer > 0] and one of thefollowing:

• Switched— Switched digitalservice

• Broadcast— Broadcastservice

• n/a

The SAM service ID identifyingthe program and type of servicedefined for that session

SamSvcId/Type

[Integer >= 0]The ATSC source IDSource Id

[month/day@hh:mm:sec]The time of activation for thesession

Act Time

[Integer >= 0]/[Integer >= 0]The number of times a selectrequest has been resent due totimeout or user initiated retry, ordue to a resend request for thecurrently selected service

Retries/Resends

[Integer >= 0]The number of times the client hasreceived updated tuning parametersfor currently selected servicerequiring a retune

Retunes



• Active— Successfully tuned

• Inactive—Not using a tuner

• n/a— Session has not yetrequested a tuner

The tuner status from an SDVperspective

Tuner Status

•Main— Tuner is being usedfor main TV display

• Rec— Tuner is being usedfor a scheduled recording

• PPV— Tuner is being usedfor pay-per-view (PPV)content

• PIP— Tuner is being usedfor picture-in-picture (PIP)

• n/a— No tuner is in use forthis session

An indication of how the tuner isbeing used

Tuner Use

• [Integer >= 0]— Currentservice to viewer is either onmain TV, PIP, or AUX OUT

• 0— Current service toviewer is not on main TV,PIP, or AUX OUT

The internal identifiers for thelogical hardware resourcesallocated for presenting andrecording the SDV service

Tv/Rec Rare

[Integer >= 0]The frequency (in MHz) used bythe agent to tune to the currentlyselected SDV service

SDV Freq


• n/a

The time when the last user actionwas reported to the SDV server

LUA Tx Time



• NoErr— No error wasreported

• Timeout—Timeout waitingon response from server

• OutOfService— Program isno longer available

• FormatErr— Invalid formatin CCP sent to server

• Redirect— Force tuneindication from server

• InvalidSG— Server cannotidentify service group fromits topology

• UnknownClient— Agenthas not registered with server

• NoResource— Resource isunavailable

• BWNotAvail— Bind onedge device failed

• ExceedsCapacity— Servercapacity of agents hasexceeded

• VerNotSupported— Agentversion is not supported

• unknownErr— Unknownerror

• n/a— CCP was not initiated

The last error from the CCP(Channel Change Protocol) for thissession

Last CCP Err


• n/a— Errors reported

The time that the last error wasreported from the CCP for thissession

Err Time

EAS Diagnostic ScreenThis section describes the fields of the EAS diagnostic screen. This screen allows you to view how manyemergency alert system messages that have passed to the DHCT.


Services DiagnosticsEAS Diagnostic Screen


• View the number of text EAS messages that the DHCT has received

• View the number of force-tune EAS messages that the DHCT has received

Screen ComponentsMain Menu > Services > EAS


Text Alerts

[Integer >= 0]The total number of text-basedEAS alert messages that the DHCThas received

Total


• n/a

Timestamp of the last time that theDHCT received a text-based EASalert message

Last Time

[Integer >= 0]The duration of the last text-basedEAS alert message

Last Duration

Force Tune Alerts

[Integer >= 0]The total number of force-tuneEAS alert messages that the DHCThas received

Total


• n/a

Timestamp of the last time that theDHCT received a force-tune EASalert message

Last Time

EPG Info Diagnostic ScreenThis section describes the fields of the EPG diagnostic screen. This screen allows you to view informationregarding the local EPG database.




• View the status of EPG search

• View the status of the EPG local database

• View the status of the EPG data in the local database

Screen ComponentsMain Menu > Services > EPG Info


• Authorized

• Not Authorized

Shows whether native EPG searchapplication is authorized. If notauthorized, values in remainingfields will be "Unavailable."

EPG Search Authorized

[number]Number of programs in thedatabase

Number of Programs

[network-dependent]Name of the databaseDB Name


• n/a

Schema version of the databaseDB Schema Version

• [date/time]

• n/a

Date of the latest database updateLast Updated

• [date/time]

• n/a

Date the database was last prunedLast Pruned

• [date/time]

• n/a

Date the database was last auditedLast Audited

[size in bytes]Size of the databaseDB Size

• 0 - Not started

• – - Partial (in progress)

• 1 - Complete

From the last 14 days, showswhichdays have data for the guideinformation (GI). If n/a, then allzeros.

The screen example aboveshows the dates startingon the 19th of the month,in a 31-day month.

Note

State of Database







C H A P T E R 10Post & Boot Status Diagnostics

This chapter provides an overview of the POST (power-on self-test) and Boot Status diagnostic screen.

• Post & Boot Result Diagnostic Screen, page 163

Post & Boot Result Diagnostic ScreenThis section describes the fields of the Post & Boot Result diagnostic screen. The POST Results sectionincludes the results of the self-test performed on each hardware component within the set-top at the beginningof the boot process. You can view the POST Results section to confirm that all hardware components have astatus of "passed."

The Boot Status section includes the results of the boot process performed by the set-top. You can view theBoot Status section to confirm whether or not the set-top is ready to receive data.


• Ensure that all hardware is present on the system

• Ensure that all hardware components are functioning properly

• Check the boot status of the set-top

• Determine if the set-top is ready to receive data

Screen ComponentsMain Menu > Post & Boot Result


When a subscriber plugs the set-top into an AC power outlet, the set-top performs a self-test on eachcomponent within the set-top. The POST results are not updated automatically. Youmust reboot the set-topto run another self-test.

Note


• Failed— Self-test failed andthe DHCT may be defective.For assistance, contact yoursystem administrator. Youmay need a new DHCT

• n/a— DHCT does not usethe module tested in this field

• Passed— Component isinstalled and functioningcorrectly

• Unavailable— Componentis not installed (optionalcomponents) or is notfunctioning correctly

The working status of eachcomponent within the set-top

All fields in Post Results section(for example, UNcfg, BFS, SI,SAM, IPG, and so on.)


Post & Boot Status DiagnosticsScreen Components

C H A P T E R 11Version and Macs Diagnostics

This chapter provides information on the diagnostic screen that displays software versions and serial numbers.

• Version and Macs Diagnostic Screen, page 165

Version and Macs Diagnostic ScreenThis section describes the fields of the Version andMacs diagnostic screen. You can view this screen to verifythe version numbers and serial numbers for all applicable hardware and software modules.


• Confirm the software version

• Confirm the hardware modules

Screen ComponentsMain Menu > Version and Macs


Software Versions

[Software-dependent]The version for the PowerTV OSPTV OS

[Software-dependent]The version for the residentapplication

FLASH

[Software-dependent]The names and version numbers ofthe applications available forexecution

App(s)


Hardware Modules

[Hardware module-dependent]This value should matchthe revision number(without decimals, forexample 5.9 will appearas 59) printed on theset-top

NoteThe version of the hardwareconfiguration (HWConfig) module

HWConfig

Not applicable to Application ServerBIP

Not applicable to Application ServerAC3

Not applicable to Application ServerBGATE

Not applicable to Application ServerBCM

Not applicable to Application ServerTVP

Not applicable to Application ServerRF Modem

Not applicable to Application ServerMAC

Not applicable to Application ServerQPSKRX

Not applicable to Application ServerQPSKTX

Not applicable to Application ServerISE

Not applicable to Application ServerESE

Not applicable to Application ServerDDS

Serial Number

[Hardware-dependent]Example: 00:18:68:BF:46:32

The Ethernet media access control(E-MAC) adapterMAC address, ifinstalled

E-MAC

[Hardware-dependent]Example: 00:26:A4:BF:64:2F

The RF network adapter MACaddress

RF-MAC

[Hardware-dependent]Example: 00:40:7B:BF:46:3D

The ISE component serial numberISE

[Hardware-dependent]Example: smart card is notcurrently in use

The serial number of the ESE smartcard (optional component)

ESE


Version and Macs DiagnosticsScreen Components

C H A P T E R 12HDD Information Diagnostics

This chapter includes information on the diagnostic screens related to the hard drive of a DVR set-top.

• HDD Info Diagnostic Screen, page 167

• Partition Information Diagnostic Screen, page 168

HDD Info Diagnostic ScreenThis section describes the fields and parameters of the HDD Info diagnostic screen. This screen containsinformation about the hard drive included within your set-top.



• Verify the storage capacity of the hard drive

• Determine if the hard drive is removable

Screen ComponentsMain Menu > Reboot STB


Partition Information Diagnostic ScreenThis section describes the fields of the Partition Information diagnostic screen. This screen contains informationabout the partition that exists on the hard drive.





Screen ComponentsMain Menu > HDD Info > Pages 2-3


• 1

• 2

The ID of the hardware deviceDeviceID


HDD Information DiagnosticsPartition Information Diagnostic Screen

• AVFS

• ITFS

• Reserved

The type of file system presentwithin the partition

FS Type

[Integer > 0]The total size of this partitionwithin the hard drive

Partin Size

[Integer > 0]The amount of available spacewithin this partition

Free Space


Del. Files

0— desired valueIf this is a large value, callCisco Services.

NoteThe number of crosslinked filesthat exist within the partition.

X-Linked


NoteThe number of lost clusters (datafragment that does not associatewith any files) within the partition

LostClusters


NoteThe number of bad clusters(clusters having a physical flaw)on the hard disk.

BadClusters


HDD Information DiagnosticsScreen Components


HDD Information DiagnosticsScreen Components

C H A P T E R 13CableCARD MMI Diagnostics

This chapter includes information on the diagnostic screens related to the CableCARD module MMI.

Vantage 4.0 does not support CableCARD. The information in this chapter is provided for reference only.Note

• CableCARD MMI Diagnostic Screen, page 171

CableCARD MMI Diagnostic ScreenThe CableCARD MMI diagnostic screen allows you to view the current MMI screen displayed by theCableCARD module.

Performing TasksBy accessing this diagnostic screen, you can view the current CableCARD module MMI screen.

Screen ComponentsMain Menu > CableCARD MMI



CableCARD MMI DiagnosticsScreen Components

C H A P T E R 14Reboot STB Diagnostic Screen

This chapter provides a summary of the Reboot STB diagnostic screen.

• Reboot STB Diagnostic Screen, page 173

• Rebooting the Set-Top from the Diagnostic Screen, page 174

Reboot STB Diagnostic ScreenYou can reboot the set-top from the Reboot STB diagnostic screen.

Performing TasksBy accessing this diagnostic screen, you can reboot the set-top from the diagnostic screen.

Screen ComponentsMain Menu > Reboot STB


Rebooting the Set-Top from the Diagnostic ScreenTo reboot the set-top from this diagnostic screen, press and hold the SELECT button on the set-top or on theremote control for about 5 seconds. The set-top will reboot.


Reboot STB Diagnostic ScreenRebooting the Set-Top from the Diagnostic Screen

Understanding Diagnostic Screens for Cisco … · values: •Ready •NotStaged •NotInitialized •NotAuthorized •CACommError •ChannelError ... module. CableCARD •B'castonly—Global

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