UNDERSTANDING AND SERVING USERScourses.ischool.utexas.edu/Doty_Philip/2010/fall/INF382C/382 syll… · Web viewUNDERSTANDING AND SERVING USERS. INF 382C # 27740. Dr. Philip Doty.

UNDERSTANDING AND SERVING USERS

INF 382C

# 27740

Dr. Philip DotySchool of Information

University of Texas at Austin

Fall 2010

Class time: Thursday 9:00 AM – 12:00 N

Place: UTA 1.208

Office: UTA 5.448

Office hrs: Thursday 1:00 –3:00 PM

By appointment other times

Telephone: 512.471.3746 – direct line512.471.2742 – iSchool receptionist512.471.3821 – main iSchool office

Internet: [email protected]://www.ischool.utexas.edu/

Class URL: http://courses.ischool.utexas.edu/Doty_Philip/2010/fall/INF382C/

TA: Carol [email protected]

Office hours

Face to face: Monday 10:00 – 11:00 AMUTA 5.558

Virtual: Friday 2:00 – 3:00 PM

By appointment other times

Copyright Philip Doty July 2010 1

TABLE OF CONTENTS

Introduction to the course 3 3

Expectations of students’ performance 4

Standards for written work 5

Editing conventions 9

Grading 10

Texts and other tools 11

List of assignments 13

Outline of course 14

Schedule 16

Assignments 21

References 25

Readings in the class schedule 25

Selected ARIST chapters 1966-2008 29

Useful digital sources for evaluating digital information 33

Additional sources 34


INTRODUCTION TO THE COURSE

INF 382C, Understanding and Serving Users, aims to understand people’s information behavior and practices beyond their role as users of particular information systems. The course explores how social theory and empirical research help us understand people, their information behavior, and information practices and how we can design information services and systems to greatest effect. These services and systems can range from the paper-based to the digital and from the institutionalized to the less formal. The course helps prepare students for more advanced study and for more informed evaluation of information services, as students and as practitioners.

To achieve those ends, the course looks at social, humanistic, system design, and other modes of investigation. We look especially at the interactions among interpretation, meaning making, identity, community, practice, narrative, information agencies, information policy, and information technologies.

How these and other material/social conditions interact in complex ways is of special interest to the course, as is how we learn and know as members of communities, in particular, situated circumstances. We will not make the common error of believing that membership in a particular community explains the totality of one’s information behavior or practices. Nor will we equate information behavior and practice with the more limited concept of “information seeking.”

One of the major goals of the course is an increased awareness of similarities and differences among disciplines interested in information practices and behavior: information studies, computer science, system design, communication, cognitive psychology, science and technology studies, education, sociology, cultural studies, intellectual history, anthropology, philosophy, and organizational studies. We will look at three modes of understanding and serving users:

Empirical studies of users of all kinds; these studies will include the use of human, paper-based, and digital information systems and will be drawn from a wide variety of sources.

The practice of the information professions, especially the provision of reference services in libraries and archives both in-person and digitally; this set of readings will feature research based in information studies.

Examining and generating social theory related to understanding people and their use of information; this set of readings will be based on our discipline as well as a wider set of disciplinary perspectives.

These literatures and modes are not mutually exclusive.

Efforts to understand information practices and behavior have evolved in a number of ways:

From system-centric to people-centric perspectives, an important step in the maturity of the information disciplines; this evolution has been accompanied by a growing recognition of the agency of users as co-creators of information systems and technologies of all kinds

From an emphasis on scientists and engineers to the study of people more generally, especially the socially marginalized such as women, children, and the poor

From the study of cognition in the early days of the “user turn” to the wider array of behaviors and practices involved with information and communication, especially the material and embodied


From a focus on the atomistic individual to a focus on communities, their mutual negotiation of meaning, and creation of information and communication practices

From a focus on professionals’ use of “information resources” to the study of people’s wider everyday information practices.

Structurally, the course comprises three units:

Understanding information and people’s information behavior and practices (6 classes)

Providing information services (3 classes) Students’ research, social theories of information work, and information policy

(5 classes).

While all of the topics we address deserve more attention, there are a number that are especially pertinent that we cannot explore in any depth, e.g., browsing, so-called resistance to technology, genre studies, anomalous states of knowledge, problem-solving and bounded rationality (and the weaknesses of problem-based approaches to information behavior), information overload, boundary objects, information and referral services, reading studies, and social informatics. Students should engage these and other topics as their interests and professional goals dictate.

EXPECTATIONS OF STUDENTS’ PERFORMANCE

Students are expected to be involved, creative, and vigorous participants in class discussions and in the overall conduct of the class. In addition, students are expected to:

• Attend all class sessions. If a student misses a class, it is her responsibility to arrange with another student to obtain all notes, handouts, and assignment sheets.

• Read all material prior to class. Students are expected to use the course readings to inform their classroom participation and their writing. Students must integrate what they read with what they say and write. This last imperative is essential to the development of professional expertise and to the development of a collegial professional persona.

• Educate themselves and their peers. Successful completion of graduate programs and participation in professional life depend upon a willingness to demonstrate initiative and creativity. Participation in the professional and personal growth of colleagues is essential to one’s own success as well as theirs. Such collegiality is at the heart of scholarship, so some assignments are designed to encourage collaboration.

Spend 3-4 hours in preparation for each hour in the classroom; therefore, a 3-credit graduate hour course requires a minimum of 10-12 hours per week of work outside the classroom.

• Participate in all class discussions.

• Complete all assignments on time. Late assignments will not be accepted except in the limited circumstances noted below. Failure to complete any assignment on time will result in a failing grade for the course.


• Be responsible with collective property, especially books and other material on reserve.

• Ask for help from the instructor or the teaching assistant, either in class, during office hours, on the telephone, through email, or in any other appropriate way. Email is especially appropriate for information questions, but the instructor limits access to email outside the office. Unless there are compelling privacy concerns, it is always wise to send an additional copy of any email intended for the instructor to the TA who has access to email more regularly.

Academic dishonesty, such as plagiarism, cheating, or academic fraud, is intolerable and will incur severe penalties, including failure for the course. If there is concern about behavior that may be academically dishonest, consult the instructor. Students should refer to the UT General Information Bulletin, Appendix C, Sections 11-304 and 11-802 and Texas is the Best . . . HONESTLY! (1988) by the Cabinet of College Councils and the Office of the Dean of Students.

The instructor is happy to provide all appropriate accommodations for students with documented disabilities. The University’s Office of the Dean of Students at 471.6259, 471.4641 TTY, can provide further information and referrals as necessary.


STANDARDS FOR WRITTEN WORK

You will meet professional standards of clarity, grammar, spelling, and organization in writing. Review these standards before and after writing; I use them to evaluate your work.

Every writer is faced with the problem of not knowing what her audience knows; therefore, effective communication depends upon maximizing clarity. Wolcott in Writing Up Qualitative Research (1990, p. 47) reminds us: "Address . . . the many who do not know, not the few who do." Remember that clarity of ideas, of language, and of syntax are mutually reinforcing.

Good writing makes for good thinking and vice versa. Recall that writing is a form of inquiry, a way to think, not a reflection of some supposed static thought “in” the mind. Theodore Dreiser’s Sister Carrie shows how this process of composition and thought works (1994, p. 144):

Hurstwood surprised himself with his fluency. By the natural law which governs all effort, what he wrote reacted upon him. He began to feel those subtleties which he could find words to express. With every word came increased conception. Those inmost breathings which thus found words took hold upon him.

We need not adopt Dreiser’s breathless metaphysics or naturalism to understand the point.

All written work for the class must be done on a word-processor and double-spaced, with 1" margins all the way around and in either 10 or 12 pt. font.

Some writing assignments will demand the use of notes (either footnotes or endnotes) and references. It is particularly important in professional schools such as the School of Information that notes and references are impeccably done. Please use APA (American Psychological Association) standards. There are other standard bibliographic and note formats, for example, in engineering and law, but social scientists and a growing number of humanists use APA. Familiarity with standard formats is essential for understanding others' work and for preparing submissions to journals, funding agencies, professional conferences, and the like. You may also want to consult the Publication Manual of the American Psychological Association (2001, 5th ed.).

Do not use a general dictionary or encyclopedia for defining terms in graduate school or in professional writing. If you want to use a reference source to define a term, use a specialized dictionary such as The Cambridge Encyclopedia of Philosophy or subject-specific encyclopedia, e.g., the International Encyclopedia of the Social and Behavioral Sciences. The best alternative, however, is having an understanding of the literature related to the term sufficient to provide a definition in the context of that literature.

Use a standard spell checker, but be aware that spell checking dictionaries have systematic weaknesses: they exclude most proper nouns, e.g., personal and place names; they omit most technical terms; they omit most foreign words and phrases; and they cannot identify the error in using homophones, e.g., writing "there" instead of "their,” or in writing "the" instead of "them."

It is imperative that you proofread your work thoroughly and be precise in editing it. It is often helpful to have someone else read your writing, to eliminate


errors and to increase clarity. Finally, each assignment should be handed in with a title page containing your full name, the date, the title of the assignment, and the class number (INF 382C). If you have any questions about these standards, I will be pleased to discuss them with you at any time.

Remember, every assignment must include a title page with:

• The title of the assignment• Your name• The date• The class number – INF 382C.


Since the production of professional-level written work is one of the aims of the class, I will read and edit your work as the editor of a professional journal or the moderator of a technical session at a professional conference would. The reminders below will help you prepare professional written work appropriate to any situation. Note the asterisked errors in #'s 3, 4, 9, 11, 12, 15, 16, 19, 21, and 25 (some have more than one error):

1. Staple all papers for this class in the upper left-hand corner. Do not use covers, binders, or other means of keeping the pages together.

2. Number all pages after the title page. Notes and references do not count against page limits.

3. Use formal, academic prose. Avoid colloquial language, *you know?* It is essential in graduate work and in professional communication to avoid failures in diction – be serious and academic when called for, be informal and relaxed when called for, and be everything in between as necessary. For this course, avoid words and phrases such as "agenda," "problem with," "deal with," "handle," "window of," "goes into," "broken down into," "viable," and "option."

4. Avoid clichés. They are vague, *fail to "push the envelope," and do not provide "relevant input."*

5. Avoid computer technospeak like "input," "feedback," or "processing information" except when using such terms in specific technical ways.

6. Avoid using “content” as a noun.

7. Do not use the term "relevant" except in its information retrieval sense. Ordinarily, it is a colloquial cliché, but it also has a strict technical meaning in information studies.

8. Do not use "quality" as an adjective; it is vague, cliché, and colloquial. Instead use "high-quality," "excellent," "superior," or whatever more formal phrase you deem appropriate.

9. Study the APA style convention for the proper use of ellipsis*. . . .*

10. Avoid using the terms "objective" and "subjective" in their evidentiary senses; these terms entail major philosophical, epistemological controversy. Avoid terms such as "facts," "factual," "proven," and related constructions for similar reasons.

11. Avoid contractions. *Don't* use them in formal writing.

12. Be circumspect in using the term "this," especially in the beginning of a sentence. *THIS* is often a problem because the referent is unclear. Pay strict attention to providing clear referents for all pronouns. Especially ensure that pronouns and their referents agree in number; e.g., "each person went to their home" is a poor construction because "each" issingular, as is the noun "person," while "their" is a plural form. Therefore, either the referent or the pronoun must change in number.

13. "If" ordinarily takes the subjunctive mood, e.g., "If he were [not "was"] only taller."


14. Put "only" in its appropriate place, near the word it modifies. For example, it is appropriate in spoken English to say that "he only goes to Antone's" when you mean that "the only place he frequents is Antone's." In written English, however, the sentence should read "he goes only to Antone's."

15. Do not confuse possessive, plural, or contracted forms, especially of pronouns. *Its* bad.

16. Do not confuse affect/effect, compliment/complement, or principle/principal. Readers will not *complement* your work or *it's* *principle* *affect* on them.

17. Avoid misplaced modifiers; e.g., it is inappropriate to write the following sentence: As someone interested in the history of Mesoamerica, it was important for me to attend the lecture. The sentence is inappropriate because the phrase "As someone interested in the history of Mesoamerica" is meant to modify the next immediate word, which should then, obviously, be both a person and the subject of the sentence. It should modify the word "I" by preceding it immediately. One good alternative for the sentence is: As someone interested in the history of Mesoamerica, I was especially eager to attend the lecture.

18. Avoid use of "valid," "parameter," "bias," "reliability," and "paradigm," except in limited technical ways. These are important research terms and should be used with precision.

19. Remember that the words "data," "media," "criteria," "strata," and "phenomena" are all PLURAL forms. They *TAKES* plural verbs. If you use any of these plural forms in a singular construction, e.g., "the data is," you will make the instructor very unhappy :-(.

20. "Number," "many," and "fewer" are used with plural nouns (a number of horses, many horses, and fewer horses). “Amount," "much," and "less" are used with singular nouns (an amount of hydrogen, much hydrogen, and less hydrogen). Another useful way to make this distinction is to recall that "many" is used for countable nouns, while "much" is used for uncountable nouns.

21. *The passive voice should generally not be used.*

22. "Between" is used with two alternatives, while "among" is used with three or more.

23. Generally avoid the use of honorifics such as Mister, Doctor, Ms., and so on when referring to persons in your writing, especially when citing their written work. Use last names and dates as appropriate in APA.

24. There is no generally accepted standard for citing electronic resources. If you cite them, give an indication, as specifically as possible, of:

- responsibility (who?)- title (what?)- date of creation (when?)- date viewed (when?)- place to find the source (where? how?).

See the Publication Manual of the American Psychological Association (2001, 5th ed., pp. 213-214, 231, and 268-281) for a discussion of citing electronic material and useful examples. Also see Web Extension to American Psychological


Association Style (WEAPAS) at http://www.beadsland.com/weapas/#SCRIBE for more guidance.

25. *PROFREAD! PROOFREED! PROOOFREAD!*

26. Citation, quotation, and reference are nouns; cite, quote, and refer to are verbs.

27. Use double quotation marks (“abc.”), not single quotation marks (‘xyz.’), as a matter of course. Single quotation marks are to be used to indicate quotations within quotations.

28. Provide a specific page number for all direct quotations. If the quotation is from a Web page or other digital source, provide at least the paragraph number and/or other directional cues, e.g., “(Davis, 1993, section II, ¶ 4).”

29. In ordinary American English, as ≠ because.

30. Use "about" instead of the tortured locution "as to."


http://www.beadsland.com/weapas/#SCRIBE

31. In much of social science and humanistic study, the term "issue" is used in a technical way to identify sources of public controversy or dissensus. Please use the term to refer to topics about which there is substantial public disagreement, NOT synonymously with general terms such as "area," "topic," or the like.

32. On a related note, avoid the locution of “public debate.” Such a locution makes a series of faulty assumptions:

- It presumes that a public policy issue has only two “sides.” There are usually three or four or more perspectives on any topic of public dissensus that merit consideration. “Debate” hides this complexity.

- “Debate” implies that one “side” and only one “side” can be correct; that presumption ignores the fact that the many perspectives on a public policy issue have contributions to make to its resolution.

- “Debate” implies that there can be and will be one and only one “winner.” This presumption naively ignores the fact that some public policy issues are intractable, that these issues are often emergent as are their resolutions, and that compromise is success rather than failure or “surrender.”

33. Please do not start a sentence or any independent clause with “however.”

34. Avoid the use of “etc.” – it is awkward, colloquial, and vague.

35. Do not use the term “subjects” to describe research participants. “Respondents,” “participants,” and “informants” are preferred terms and have been for decades.

36. Do not use notes unless absolutely necessary, but, if you must use them, use endnotes not footnotes.

37. Please adhere to these orthographic (spelling) conventions:

- Web with a capital “W.”- Web site, two words, with a capital “W.”- Internet with a capital “I” to indicate the TCP/IP-compliant computer network

with a shared address convention. Otherwise, internet with a lower-case “i” simply means any of the many millions of networks of networks.


SOME EDITING CONVENTIONS FOR STUDENTS’ PAPERS

Symbol Meaning

# number OR insert a space; the context will help you decipher its meaning

AWK awkward and usually compromises clarity as well

BLOCK make into a block quotation without external quotation marks; do so with

quotations ≥ 4 lines

caps capitalize

COLLOQ colloquial and to be avoided

dB database

FRAG sentence fragment; often means that the verb or subject of the sentence is missing

ITAL italicize

j journal

lc make into lower case

lib'ship librarianship

org, org’l organization, organizational

PL plural

Q question

Q’naire questionnaire

REF? what is the referent of this pronoun? to what or whom does it refer?

RQ research question

sp spelling

SING singular

w/ with

w.c.? word choice?

The instructor also uses check marks to indicate that the writer has made an especially good point. Wavy lines indicate that usage or reasoning is suspect.


GRADING

Grades for this class include:

A+ Extraordinarily high achievement not recognized by the UniversityA Superior 4.00A- Excellent 3.67B+ Good 3.33B Satisfactory 3.00B- Barely satisfactory 2.67C+ Unsatisfactory 2.33C Unsatisfactory 2.00C- Unsatisfactory 1.67F Unacceptable and failing. 0.00.

See the memorandum from former Dean Brooke Sheldon dated August 13, 1991, and the notice in the School of Information student orientation packet for explanations of this system. Consult the iSchool Web site (http://www.ischool.utexas.edu/programs/general_info.php) and the Graduate School Catalogue (e.g., http://registrar.utexas.edu/catalogs/grad07-09/ch01/ch01a.grad.html#The-Nature-and-Purpose-of-Graduate-Work and http://registrar.utexas.edu/catalogs/grad07-09/ch01/ch01b.grad.html#Student-Responsibility) for more on standards of work. While the University does not accept the grade of A+, the instructor may assign the grade to students whose work is extraordinary.

The grade of B signals acceptable, satisfactory performance in graduate school. The instructor reserves the grade of A for students who demonstrate not only a command of the concepts and techniques discussed but also an ability to synthesize and integrate them in a professional manner and communicate them effectively, successfully informing the work of other students.

The grade of incomplete (X) is reserved for students in extraordinary circumstances and must be negotiated with the instructor before the end of the semester. See the former Dean's memorandum of August 13, 1991, available from the main iSchool office.

The instructor uses points to evaluate assignments, not letter grades. He uses an arithmetic – not a proportional – algorithm to determine points on any assignment. For example, 14/20 points on an assignment does NOT translate to 70% of the credit, or a D. Instead 14/20 points is roughly equivalent to a B. If any student's semester point total ≥ 90 (is equal to or greater than 90), then s/he will have earned an A of some kind. If the semester point total ≥ 80, then s/he will have earned at least a B of some kind. Whether these are A+, A, A-, B+, B, or B- depends upon the comparison of point totals for all students. For example, if a student earns a total of 90 points and the highest point total in the class is 98, the student would earn an A-. If, on the other hand, a student earns 90 points and the highest point total in the class is 91, then the student would earn an A. This system will be further explained throughout the semester.


TEXTS AND OTHER TOOLS

There are three required and three recommended texts for this class: Brown & Duguid (2002), Bruner (1990), Norman (2002), and Suchman (2007) are at the Co-op (476.7211 http://universitycoop.com/). As many of the readings as possible will be on Reserve at PCL; many are available online.

The required texts are:

Brown, John Seely, & Duguid, Paul. (2002). The social life of information (2nd ed.). Boston: Harvard Business School.

Bruner, Jerome. (1990). Acts of meaning. Cambridge, MA: Harvard University.

Suchman, Lucy. (2007). Human-machine reconfigurations: Plans and situated actions (2nd ed.). Cambridge, UK: Cambridge University.

The recommended texts are:

Bishop, Ann Peterson, Van House, Nancy A., & Buttenfield, Barbara P. (Eds.). (2003). Digital library use: Social practice in design and evaluation. Cambridge, MA: MIT.

Fisher, Karen E., Erdelez, Sanda, & McKechnie, Lynne (E.F.). (Eds.). (2005). Theories of information behavior. Medford, NJ: Information Today.

Norman, Donald A. (2002). The design of everyday things (with a new introduction). New York: Basic Books.

The course Blackboard site, as well as direct email messages, will inform students about changes in the course schedule, discuss assignments, and so on. All course participants can use both means to communicate with each other, notify the class about interesting events and sources, and the like.

While I always have reservations about readings that I assign, I want to mention some particular concerns I have with the texts for this semester’s course.

Brown & Duguid’s The Social Life of Information (2002) is a widely cited and influential book, but there are two concepts important to their argument and problematic in the context of this course:

1. The “content/conduit” distinction – although the authors explicitly discuss this mistaken dualism’s ill effects and how it misleads us, like all English speakers, they allow this metaphor to seep into their analysis. Be aware of its use and sensitive to how it tends to obscure important questions.

2. On a related note, Brown & Duguid talk about information as if it were exclusively a “thing.” They talk about how it is “transmitted,” “acquired,” and the like, and they do the same to knowledge. This way of speaking, as we know, is controversial and problematic, especially for those of us who do not limit the concept of information to the mathematical/message context and those who do not support the supposed distinction between information and knowledge. See Buckland (1991) for a contrasting view.


Remember, however, that I think that The Social Life of Information is an excellent book and well worth our attention.

Jerome Bruner’s Acts of Meaning (1990) is another of our texts, and, while it is an outstanding piece of work, my main reservations about that book stem from Bruner’s earlier status as one of the forebears of the so-called “cognitive revolution” with its misplaced emphasis on people as primarily cognitive beings and on computation as an adequate analogue for thinking. We will discuss these and other themes as the semester progresses.


LIST OF ASSIGNMENTS

The instructor will provide additional information about each assignment. Written assignments are to be word-processed and double-spaced in 10- or 12-point font, with 1" margins. Assignments are due in class unless otherwise indicated. GRP indicates a group assignment.

Assignment Date Due Percent of Grade

Preparation and participation ----- 10%

Formation of research teams GRP SEP 2 ---

Choice of user group GRP SEP 9 ---

Oral History of TX Oil Industry synchronization SEP 23see DEC 2

Articulation work (4 pp.) OCT 7 15

Oral History of TX Oil Industry annotation OCT 21 see DEC 2

Annotated bibliography GRP OCT 2820

Analysis of a research paper (5-7 pp.) NOV 4 20

Presentation on user group GRP NOV 11 or 18 ---

Oral History of TX Oil Industry annotation DEC 2 10

Challenges of design for human-machine TUE, DEC 7 25communication (6-8 pp.) 12:00 N

All assignments must be handed in on time, and the instructor reserves the right to issue a course grade of F if any assignment is not completed. Late assignments will be accepted only if:

1. At least 24 hours before the date due, the instructor gives explicit permission to the student to hand the assignment in late.

2. At the same time, a specific date and time are agreed upon for the late submission.

3. The assignment is then submitted on or before the agreed-upon date and time.

The first criterion can be met only in the most serious of health, family, or personal situations.

All of your assignments should adhere to the standards for written work; should be clear, succinct, and specific; and should be explicitly grounded in the readings, class


discussions, and other sources as appropriate. You will find it particularly useful to write multiple drafts of your papers.


OUTLINE OF COURSE

Date TOPICS AND ASSIGNMENTS

Unit 1: Understanding information and people’s information behavior and practices

1 AUG 26 Introduction to the courseReview of the syllabusIntroduction to the history of user studies (1): Scientists and

engineers

2 SEP 2 History of user studies (2): Beyond professional work to ordinary people

and ordinary tasks

• DUE: Formation of research teams – GRP

3 SEP 9 Zack Vowell – Introduction to the Oral History of the Texas Oil Industry

Quinn Stewart – GLIFOS to support Oral History of the Texas Oil Industry

• DUE: Choice of user group – GRP

4 SEP 16 Exploring the concept of information (1): Cognition, mentalist metaphors,

and the “content/conduit” distinctionGroup meeting

5 SEP 23 Guest -- Exploring the concept of information (2): Information retrieval

and relevance

• DUE: Synchronize Oral History of Texas Oil Industry transcript

6 SEP 30 Exploring the concept of information (3): Materialist and practice-oriented

views and critiquing the “content/conduit” distinction

Unit 2: Providing information services

7 OCT 7 Communities of practiceInvisible and articulation work

• DUE: Articulation work (4 pp.) (15%)


8 OCT 14 Guest – InterfacesConsidering Suchman (2007) (1)

9 OCT 21 Panel – The information intermediaryConsidering Suchman (2007) (2)

• DUE: Oral History of Texas Oil Industry annotation


Unit 3: Students’ research, social theories of information work, and information policy

10 OCT 28 Information policy issues (1): Privacy and social networkingWhat are documents?

• DUE: Annotated bibliography (20%) – GRP

11 NOV 4 Information policy issues (2): “Censorship”

• DUE: Analysis of a research paper (5-7 pp.)(20%)

12 NOV 11 Students’ presentationsConsidering Suchman (2007) (3)

• DUE: Presentation on user group – GRP

13 NOV 18 Students’ presentationsConsidering Suchman (2007) (4)


NOV 25 No class – Happy Thanksgiving!

14 DEC 2 Course evaluationConsidering Suchman (2007) (5)Summary discussion

• DUE: Oral History of Texas Oil Industry annotation (10%)

TUE DEC 7 No class – assignment due at 12:00 N

• DUE: Challenges of design for human-machine communication (6-8

pp.)(25%)


SCHEDULE

DATE TOPICS AND ASSIGNMENTS

Unit 1: Understanding information and people’s information behavior and practices

AUG 26 Introduction to the courseReview of the syllabusIntroduction to the history of user studies (1): Scientists and

engineers

READ: Brown & Duguid (2002), Acknowledgements, Preface, Introduction,

Chapters 1, 6Borgman (2007b) CDDervin & Nilan (1986) CDTenopir et al. (2005) online

AS: Delamont & Atkinson (2001) onlineGarvey (1979)Israel (2001)Maher (1986)Norman (2002), Prefaces to both editions, Chapters 1, 2, 3, 4Subramanyam (1979)Turnbaugh (1986)

SEP 2 History of user studies (2): Beyond professional work to ordinary people

and ordinary tasks

READ: Bates (2005a) CDBorgman et al. (1995) onlineEisenberg & Berkowitz (2008) onlineHersberger (2005) CDKline & Pinch (1996) onlineKuhlthau (2005) CDLowe & Eisenberg (2005) CD

AS: Barton & Hamilton (1998a)Bishop et al. (2001)Cooper (2002a)Eisenberg & Spitzer (1991)Fidel et al. (1999) onlineLarge (2004)Large et al. (2002) onlineMarcum (2002) onlineSharp et al. (2007), Foreword, Preface, and Chapter 1 CD Walter (1994)

• DUE: Formation of research teams – GRP

SEP 9 Zack Vowell – Introduction to the Oral History of the Texas Oil Industry


Quinn Stewart – GLIFOS to support Oral History of the Texas Oil Industry

READ: Pettigrew et al. (2001) CD

AS: Norman (2002), 5, 6, and 7

• DUE: Choice of user group – GRP

SEP 16 Exploring the concept of information (1): Cognition, mentalist metaphors,

and the “content/conduit” distinction

READ: Brown & Duguid (2002), 2 and 3Bruner (1990), Preface, Acknowledgements, and Chapter 1Bates (2005b) CDBelkin (2005) CDMacMullin & Taylor (1984) CDWeaver (1949) CDWilson (2000) online

AS: Cole (1994)Cornelius (2002)Losee (1990a)Losee (1997)Scarrott (1994)

SEP 23 Guest -- Exploring the concept of information (2): Information retrieval

and relevance

READ: Bruner (1990), 2Suchman (2007), 6Kuhlthau (1991) onlineSaracevic (2007a) onlineSaracevic (2007b) online

AS: Barry & Schamber (1998) onlineChoi & Rasmussen (2003) onlineRuthven (2008) onlineSharp et al. (2007), 2 and 3 CD

• DUE: Synchronize Oral History of Texas Oil Industry transcript

SEP 30 Exploring the concept of information (3): Materialist and practice-oriented views and critiquing the “content/conduit” distinction

READ: Bruner (1990), 3Buckland (1991) onlineNunberg (1996b) onlineReddy (1993) CDSchiller (1988) CD


Tidline (2005) CDVan House (2003a) CD

AS: Bates (1989)Belkin, Oddy, & Brooks (1982 a and b)Case (2002) passim especially 6Enser (2008)Harter & Hert (1997)Kuhlthau (1993a)Schamber (1994)Swanson (1988)Vakkari & Sormunen (2004) online


Unit 2: Providing information services

OCT 7 Communities of practiceInvisible and articulation work

READ: Brown & Duguid (2002), 4, 5Suchman (2007), 7, 8Brown & Duguid (1991) onlineDavenport & Hall (2002) CD/onlineDavies (2005) CDEhrlich & Cash (1999) online Nardi & Engeström (1999) online Star et al. (2003) CDStar & Strauss (1999) onlineSuchman (1995) onlineSuchman (1996) CD

AS: Daft & Weick (1984)Dervin (1976)Granovetter (1973)Lave (1988) passimMcKechnie et al. (2007) CDNahl (2007) CDLave & Wenger (1992) passimParker & Berryman (2007) CDSharp et al. (2007), 5 CDWenger (1998) passim

• DUE: Articulation work (4 pp.) (15%)

OCT 14 Guest – InterfacesConsidering Suchman (2007) (1)

READ: Suchman (2007), Chapters 2-5

AS: Sharp et al. (2007), 6 both parts CD

OCT 21 Panel – the information intermediaryConsidering Suchman (2007) (2)

READ: Suchman (2007), 6-8Taylor (1968) CDYakel (2000) CD

AS: Abbott (1988)Abbott (1998) onlineDuff & Johnson (2002) onlineEdwards (2005) CDMarshall (2003)Nardi & O’Day (1999), 7 (“Librarians: A Keystone Species,”

pp. 79-104)Nunberg (1998) onlineOrtega y Gassett (1975)Palmquist (2005) CDSchön (1983)


Taylor (1986a)Taylor (1986b)Tissing (1984)

• DUE: Oral History of Texas Oil Industry annotation

Unit 3: Students’ research, social theories of information work, and information policy

OCT 28 Information policy issues (1): Privacy and social networkingWhat are documents?

READ: Brown & Duguid (2002), 7, 8. AfterwordBishop (1999) onlineBuckland (1997) online EPIC (2010a) onlineEPIC (2010b) onlineGrassian (2006) onlineLevy (2003) CD

AS: Heins et al. (2006) online

• DUE: Annotated bibliography (20%) – GRP

NOV 4 Information policy issues (2): “Censorship”

READ: Asheim (1953) CDAsheim (1983) CDCurry Jansen (1991) CDU.S. v. ALA (2003) on Children’s Internet Protection Act (CIPA)

online [the plurality opinion by Rehnquist, the two concurring opinions by Kennedy and Breyer, and the two dissenting opinions by Stevens and Souter]

AS: Preer (1994)Tucker (1981)

• DUE: Analysis of research paper (5-7 pp.)(20%)

NOV 11 Students’ presentationsConsidering Suchman (2007) (3)

READ: Suchman (2007), 9-10

AS: Andersen (2008)Borges (1964)Borgman (2007a) CDCrane (1991)Eco (1984)Geertz (1983) CDLeckie (2005) CD




NOV 18 Students’ presentationsConsidering Suchman (2007) (4)

READ: Bruner (1990), 4Suchman (2007), Acknowledgements, Preface, Introduction,

Chapters 1, 11, 12

O’Day & Nardi (2003) CD

AS: Cornelius (1996a) CDLong (1993) CDNagel (1986)Toms & Duff (2002) online


NOV 25 No class – Happy Thanksgiving!

DEC 2 Course evaluationConsidering Suchman (2007) (5)Summary discussion

READ: Hauptman (1998) onlineKarat (1998) onlineMarchionini (2008) onlineNorman (2007) CDPetroski (2003) CDSchweikardt (2009) onlineSuchman (2007), 13, 14, 15

AS: Augst (2001)Augst & Wiegand (2001)Wiegand (2003)

• DUE: Oral History of Texas Oil Industry annotation (10%)

TUE DEC 7 No class – assignment due at 12:00 N

• DUE: Challenges of design for human-machine communication (6-8 pp.)(25%)


ASSIGNMENTS

Articulation work – Due October 7 (15%)

In her paper about digital libraries and collaborative knowledge construction, Nancy Van House (2003a, p. 281) discusses articulation work, borrowing the concept from Star and Strauss (1999) and Suchman (1996). Strauss et al. (1985) first developed and explored the concept.

1. What does the term “articulation work” mean in Van House’s chapter, Star & Strauss (1999), and Suchman (1996)?

2. How does the concept of articulation work shed light on the design, implementation, and evaluation of information services?

Please write a paper 4 double-spaced pages long in response to these questions, submitting it in class on October 7. Please be specific and direct in addressing the questions. Consult the standards for written work both before and after writing your paper and feel free to use other sources, especially things we have read and class discussion, as you consider them appropriate.

Adding value to the Oral History of the Texas Oil Industry (OHTOI) through the use of rich-media – Due various dates

Librarianship has a long and rich history of aiding users in their search for information. Librarians and other information professionals have developed indices, finding aids, tables of contents, and other finding aids for many years for print materials, as well as producing guides to audio and video collections. The arrival of the World Wide Web in 1989 provided new opportunities for as well as new challenges to connecting users to sources of information. This project seeks to combine the best of the analog print world with the realized potential of digital distribution. It builds upon a similar project done in recent semesters at the iSchool that culminated in an award for the Briscoe Center for American History and the School of Information as The Most Innovative Archive on the Web (http://www.archivesnext.com/?p=1580).

The Oral History of the Texas Oil Industry (OHTOI) began in 1951 in Beaumont, Texas, at a reunion for the oil pioneers present at the discovery of oil at nearby Spindletop in 1901, which marked the beginning of the modern oil era. Estelle B. Sharp, wife of one of the early drillers, recognized the need to preserve these early pioneers’ stories before they were lost, and provided support for the University of Texas to begin recording the pioneers’ recollections in the summer of 1952 on magnetic tape. Magnetic tape recording developed in Germany and was secret during WWII, but it and other Axis power technologies came to U.S. and became commercialized in the late 1940’s, making it a new technology in 1952.

Later, someone made transcripts of the tapes, and, in 1982, 10 students in the Indexing and Abstracting course taught by Professor Eugene B. Jackson at the Graduate School of Library and Information Science at UT created an index of 179 of the transcript recordings. Evaluation of this index and a sample of recordings was part of a School of Information Capstone Project in 2008, but technical problems with the tapes prevented further work on them.

Now, it’s INF 382C’s turn. The majority of these recordings are digitized and available online. Students in the Survey of Digitization class this semester will be


scanning and using optical character recognition (OCR) software on the original transcripts, and they will make an electronic version of the 1982 index available. Each student in the users class will then utilize online training tutorials in Glifos Social-Media at the iSchool to work directly on the project server at the Briscoe Center, to perform the following tasks. These tasks will involve approximately 40-60 minutes of audio interview in the OHTOI collection assigned by Quinn and the instructor. Each student will:

1. Divide and synchronize the transcript text with the audio recording. IT IS IMPERATIVE TO PRESERVE the page numbering information!

2. Create a chronological Table of Contents (ToC) based upon the particular interview(s).

3. Create an alphabetical index for the interview(s) by searching for and using entries from the existing collective index.

4. Evaluate the interview(s) for geographic information; use Google Earth to create a Maps iText for each interview. Each interview should have at least one entry, showing where the interview was conducted.

5. Work with the original comprehensive index in a format to be determined and link each entry from the index to the appropriate point in the interview(s).

6. If the student desires, update the Student Credit section of the interview(s) to get public recognition for the work.

Today, if a patron wants to hear one of these recordings at the Briscoe Center, she probably cannot. She can access the index online, and determine the transcript number and page number of a desired section, but must then go to the Briscoe reading room and request the transcript to read. This has been the case for some 50 years now.

At the conclusion of this project, people worldwide will be able to access the original recordings online in a rich-media format; use the ToC, index, and maps; and search within each individual interview as well as across all of the interviews. Further, they can search across all of the rich-media holdings at the Briscoe Center. A search for a specific geographic location across collections at the Briscoe could retrieve an interview with a conservationist in 2001 from the Texas Legacy collection, as well as an interview from an oil pioneer from the same geographic area in 1901.

In addition, an online, rich-media version of the Oral History of the Texas Oil Industry would help expand research into how rich-media can aid scholars, researchers, and students of this important age in Texas history.

• Individual Oral History of the TX Oil Industry interview annotation – due Thursday, September 23; Thursday, October 21; and Thursday, December 2, 2010 (10%)

Students will do this assignment individually. Quinn Stewart and the instructor will assign each student about 40-60 minutes of audio interview from the TX Oil Industry Oral History that has not yet been annotated. Then, using GlifosMedia and Google Earth as demonstrated in class and in the online tutorials, each student will complete the six annotation tasks described above:

1. Synchronize the pre-existing transcript with the interview(s) using GlifosMedia Creator.


2. Create and synchronize a table of contents (ToC) for each interview using GlifosMedia Creator. These first two parts of the assignment are due on Thursday, September 23.

3. Create an alphabetical index for the interview(s) using entries from the collective index.

4. Using Google Earth, create appropriate links from each interview to some large or small areas on earth. These third and fourth parts of the assignment are due on Thursday, October 21.

5. Link each entry from the collective index to the appropriate place in the individual interview(s).

6. Take credit for the work completed as the student wishes. These final two parts of the assignment are due on the last class day, Thursday, December 2.

Quinn Stewart has created online tutorials that will walk students through each phase of this assignment. The tutorials can be used remotely, and require a broadband Internet connection and the latest Firefox, Safari, or Chrome browser. Please note that GM does NOT support the use of Internet Explorer. You can do the annotations on your own machines or on Windows or Mac computers in the iSchool IT Lab, UTA 1.210. See http://www.ischool.utexas.edu/labs/it_lab/ for lab hours. The IT Lab also provides Windows and Mac laptops that students can check out and use to complete this assignment.

Please recall that parts 1 and 2 of the assignment are due September 23, three and four on October 21, and five and six on December 2. Students will complete their files following instructions from Quinn.

Studying the information behavior of particular user groups – due various dates GRP

This multi-part assignment will be done in research teams. The class will self-select into teams of four or five students each and choose one of the communities from the list below or provide some alternative that the instructor approves. No more than one team may choose any particular user community.

Agricultural field agentsArchitectsCartographersChemistsCivil engineersEconomistsHang gliding enthusiastsElectrical engineersElementary school history

teachersEngineering educators Environmental engineersEnvironmental research

centersGeoscientistsGerontologistsHome schoolersHydrologistsManagers in for-profit enterprises

Managers in not-for-profit enterprises

Mechanical engineersMiddle school geography teachers Military field commandersNursesPersons with “disabilities”PhysiciansPrint makersPublic safety specialists, e.g.,

police officersPublic utility regulatorsReal estate professionalsSkilled crafts persons, e.g.,

roofers, plumbers, auto mechanics (choose one group)

Soil scientists


Community of users – Due Thursday, September 9 – GRP. Each self-selected team will select the proposed community of users and notify the instructor of the choice by September 9. Since the choices will be strictly first come, first served, the sooner you tell the instructor which communities you are interested in the better.

Annotated bibliography – Due Thursday, October 28 (20%) – GRP

Each team of students will produce a double-spaced annotated bibliography of twenty (20) items we have not read in class but are related to the user community in question and its information behavior. Include the twenty items you consider most valuable to understanding this community. This bibliography should be distributed in print form in class, including two (2) copies for the instructor, and should have annotations that:

1. Explain specifically how the resource is of value to understanding the information behavior of the user community and its identity as a community of practice.

2. Are two to three sentences long.

Presentation on user group – Due Thursday, November 11, or Thursday, November 18 – GRP

Each team will make an in-class presentation no more than 20 minutes long about their chosen user group. Each student will do roughly 4-5 minutes of the presentation, and the team should clearly identify the interviews used, the intended user group, the external sources and other material linked to the interviews, important sources about that user group’s information behavior, and the like. All members of the team will earn the same grade for the presentation. Students should plan to use visuals, e.g., PowerPoint, and handouts as appropriate. The classroom is equipped with Mac and Windows computers, an Internet connection, and projector.

In your presentation, please be sure to consider the following questions and concerns:

1. What are the most important elements of the community’s information behavior and practice? How do you know?

2. What are the noteworthy ways in which this community is like and unlike others in its information behavior and practice?

3. How can you characterize this group as a community of practice? Rely on sources from earlier classes on communities of practice and focus on the group’s information behavior.

4. How have the things we have read and discussed as a class helped you understand this particular user community and its similarities and dissimilarities when compared to others?

5. Be sure to discuss at least some of the sources noted in your annotated bibliography in your presentation.

Post the full presentation and annotated bibliography in the appropriate forum in Blackboard. Make the presentation and annotated bibliography available at a public URL and notify the class of the URL in your class handouts and in the appropriate Blackboard forum.


Analysis of a research paper – Due November 4 (20%)

Please choose one of the following papers to write about. No more than five students can choose any paper; consult the course Web site for the availability of the papers, and see the first part of the references in this syllabus for their complete citations.

Please address the following questions:

1. What are the most important contributions the paper makes to our understanding of the users of information services? Why are these contributions important? (3-4 pp.)

2. Choose any one of the papers we have read as a class and explore how it compares to the paper you read for this assignment. What are the papers’ most important similarities and differences for our study of users? As always, please be as specific and as you can in addressing this question. (2-3 pp.)

Because these papers come from a variety of disciplines, it is essential to pay special attention to their conceptual frameworks, assumptions, terminology, and other characteristics that we usually elide when reading in our own discipline. Also be especially sensitive to their bibliographies – whom do they cite, and what disciplines are represented among their sources?

Candidate papers:

Bielawski, “Inuit Indigenous Knowledge and Science in the Arctic’ (1996) online

Latour, “Visualization and Cognition: Thinking with Eyes and Hands” (1986) online

Myers, “Stories and Styles in Two Molecular Biology Review Articles” (1991) online

Pierce, “Communication” (1972) CD

Taylor, “Information Use Environments” (1991) CD

Weick & Roberts, “Collective Mind in Organizations: Heedful Interrelating on Flight Decks” (1993) online

Westbrook, “Information Access Issues for Interdisciplinary Scholars: Results of a Delphi Study on Women’s Studies Research” (1997) online

Each student will produce an essay 5-7 double-spaced pages long addressing the questions above. Please ensure that the paper is as specific as possible and adheres to our usual standards for written work.


Challenges of design for human-machine communication– Due Tuesday, December 7, 12:00 N (6-8 pp.)(25%)

This assignment is intended to help students more fully integrate several of the concepts and texts important to understanding and serving users, focusing on Lucy Suchman’s Human-Machine Reconfigurations: Plans and Situated Actions (2nd ed., 2007).

In addition to Suchman’s book, students should use these sources in addressing the questions below: Petroski (2003) and Norman (2007) on the difficulties of design, particularly for communication between machines and people, and Marchionini (2008) on human-information interaction.

Students must address these questions as explicitly and specifically as possible, using the page guidelines in parentheses to help shape their responses:

1. Why is clear communication between people and even quite sophisticated machines so difficult? (2-3 pp.)

2. What are some useful strategies for addressing the difficulties identified in question 1? (2-3 pp.)

3. How does considering the previous two questions help us understand and serve users? (2 pp.)

Students should use Suchman (2007) as the primary source to address these questions.

At the same time, however, besides Petroski (2007), Norman (2003), and Marchionini (2008), many of the concepts and sources we discussed earlier in the semester may prove quite useful in completing this assignment, e.g.:

Articulation and invisible work Communities of practice Presentations and readings about information retrieval and interfaces Various theories about information and information behavior generally Bruner’s Acts of Meaning Students’ own team research about specific user groups’ information behavior Classmates’ presentations.

Students must put a hard copy of a paper 6-8 double-spaced pp. long engaging these questions into the instructor’s mail box on the fifth floor of UTA no later than 12:00 N, Tuesday, December, 7, 2010. This assignment is worth 20% of the course grade, and the instructor will not accept late papers.


REFERENCES

Many required readings are available online, as indicated below and in the class schedule. Some of the course readings are in the Course Documents section of the Blackboard site (CD).

Some of the readings require you to be logged in with your UT EID through the UT libraries. Those journals are usually available online for only part of their publication run; further, UT often has more than one arrangement through which to get these journals online, so there may be more than one URL for each journal. Feel free to explore the various online journal packages – the more familiar you are with such arrangements, the better researcher you will be.

I. Readings in the class schedule

American Library Association. (2009). CIPA. http://staging.ala.org/ala/aboutala/offices/wo/woissues/civilliberties/cipaweb/cipa.cfm

Asheim, Lester. (1953). Not censorship but selection. Wilson Library Bulletin, 28(1), 63-67. CD

Asheim, Lester. (1983). Selection and censorship: A reappraisal. Wilson Library Bulletin, 58(3), 180-184. CD

Bates, Marcia J. (2005a). Berrypicking. In Karen Fisher, Sanda Erdelez, & Lynne (E.F.) McKechnie (Eds.), Theories of information behavior (pp. 58-62). Medford, NJ: Information Today. CD

Bates, Marcia J. (2005b). An introduction to metatheories, theories, and models. In Karen Fisher, Sanda Erdelez, & Lynne (E.F.) McKechnie (Eds.), Theories of information behavior (pp. 1-24). Medford, NJ: Information Today. CD

Belkin, Nicholas J. (2005). Anomalous state of knowledge. In Karen Fisher, Sanda Erdelez, & Lynne (E.F.) McKechnie (Eds.), Theories of information behavior (pp. 44-48). Medford, NJ: Information Today. CD

Bielawski, Ellen. (1996). Inuit indigenous knowledge and science in the Arctic. In Laura Nader (Ed.), Naked science: Anthropological inquiry into boundaries, power and knowledge (pp. 216-227). New York: Routledge. Also available at http://www.carc.org/pubs/v20no1/inuit.htm

Bishop, Ann P. (1999). Document structure and digital libraries: How researchers mobilize information in journal articles. Information Processing & Management, 35(3), 255-279. Also available at http://www.sciencedirect.com/science/journal/03064573

Bishop, Ann Peterson, Van House, Nancy A., & Buttenfield, Barbara P. (Eds.). (2003). Digital library use: Social practice in design and evaluation. Cambridge, MA: MIT.

Borgman, Christine. (2007b). Disciplines, documents, and data. In Scholarship in the digital age: Information, infrastructure, and the Internet (pp. 179-226). Cambridge, MA: MIT Press. CD


Borgman, Christine L., Hirsh, Sandra G., Walter, Virginia A., & Gallagher Andrea L. (1995). Children’s searching behavior on browsing and keyword online catalogs: The science library catalog project. Journal of the American Society for Information Science, 46(9), 663-684. Also available at http://web.ebscohost.com/ehost/results?vid=2&hid=111&sid=9f7ecce6-0e4e-45dd-bb0b-e30bd74db18c%40sessionmgr112&bquery=%28JN+%22Journal+of+the+American+Society+for+Information+Science%22+AND+DT+19951001%29&bdata=JmRiPWJ0aCZ0eXBlPTEmc2l0ZT1laG9zdC1saXZl

Brown, John Seely, & Duguid, Paul. (1991). Organizational learning and communities-of-practice: Toward a unified view of working, learning, and innovation. Organization Science, 2(1), 40-57. Also available at http://web.ebscohost.com/ehost/results?vid=2&hid=111&sid=2f8d1c53-f8a6-4eb7-8ead-209417aa6896%40sessionmgr114&bquery=%28JN+%22Organization+Science%22+AND+DT+19910201%29&bdata=JmRiPWJ0aCZ0eXBlPTEmc2l0ZT1laG9zdC1saXZl

Brown, John Seely, & Duguid, Paul. (2002). The social life of information (2nd ed.). Boston: Harvard Business School.

Bruner, Jerome. (1990). Acts of meaning. Cambridge, MA: Harvard University.

Buckland, Michael K. (1991). Information as thing. Journal of the American Society for Information Science, 42(5), 351-360. Also available at http://web.ebscohost.com/ehost/results?vid=2&hid=111&sid=a08e61a0-0838-4ede-a55c-2458f08ea017%40sessionmgr111&bquery=%28JN+%22Journal+of+the+American+Society+for+Information+Science%22+AND+DT+19910601%29&bdata=JmRiPWJ0aCZ0eXBlPTEmc2l0ZT1laG9zdC1saXZl

Buckland, Michael K. (1997). What is a “document”? Journal of the American Society for Information Science, 48(9), 804-809. Also available in Trudi Bellardo Hahn & Michael Buckland (Eds., 1998), Historical studies in information science (pp. 215-220). Medford, NJ: Information Today. Also available at http://web.ebscohost.com/ehost/results?vid=2&hid=111&sid=a08e61a0-0838-4ede-a55c-2458f08ea017%40sessionmgr111&bquery=%28JN+%22Journal+of+the+American+Society+for+Information+Science%22+AND+DT+19970901%29&bdata=JmRiPWJ0aCZ0eXBlPTEmc2l0ZT1laG9zdC1saXZl

Curry Jansen, Sue. (1991). The imprimatur of power. In Censorship: The knot that binds power and knowledge (pp. 181-191 and 246-248). New York: Oxford University. CD

Davenport, Elisabeth, & Hall, Hazel. (2002). Organizational knowledge and communities of practice. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 36, pp. 171-227). Medford, NJ: Information Today. CD Also available at www3.interscience.wiley.com/journal/109861081/toc

Davies, Elisabeth. (2005). Communities of practice. In Karen Fisher, Sanda Erdelez, & Lynne (E.F.) McKechnie (Eds.), Theories of information behavior (pp. 104-107). Medford, NJ: Information Today. CD


Dervin, Brenda, & Nilan, Michael. (1986). Information needs and uses. In Martha Williams (Ed.), Annual review of information science and technology (pp. 3-33). Medford, NJ: Learned Information. CD

Ehrlich, Kate, & Cash, Debra. (1999). The invisible world of intermediaries: A cautionary tale. Computer Supported Cooperative Work, 8(1-2), 147-167. Also available at http://www.kluweronline.com/article.asp?PIPS=161888&PDF=1

Eisenberg, Michael B., & Berkowitz, Robert E. (2008). Information & technology skills for student achievement [the Big6]. http://www.big6.com

EPIC (Electronic Privacy Information Center). (2010a). Facebook privacy. http://epic.org/privacy/facebook

EPIC (Electronic Privacy Information Center). (2010b). Social networking privacy. http://epic.org/privacy/socialnet/default.html

Fisher, Karen E., Erdelez, Sanda, & McKechnie, Lynne (E.F.). (Eds.). (2005). Theories of information behavior. Medford, NJ: Information Today.

Grassian, Esther. (2006). Thinking critically about Web 2.0 and beyond. http://www2.library.ucla.edu/libraries/college/11605_12008.cfm

Hauptman, Robert. (1998). Information technology: Seduction & peril. Educom Review, 33(3), 48-49. Also available at http://web.ebscohost.com.ezproxy.lib.utexas.edu/ehost/results?vid=2&hid=101&sid=68e9e554-59a2-4e9b-b992-eb83a98f152b%40sessionmgr111&bquery=(JN+%22Educom+Review%22+and+DT+19980501)&bdata=JmRiPWE5aCZ0eXBlPTEmc2l0ZT1laG9zdC1saXZl

Hersberger, Julie. (2005). Chatman’s information poverty. In Karen Fisher, Sanda Erdelez, & Lynne (E.F.) McKechnie (Eds.), Theories of information behavior (pp. 75-78). Medford, NJ: Information Today. CD

Karat, Clare-Marie. (1998). Guaranteeing rights for the user. Communications of the ACM, 41(12), 29-31. Also available at http://portal.acm.org.ezproxy.lib.utexas.edu/toc.cfm?id=J79&idx=J79&type=periodical&coll=ACM&dl=ACM,ACM&part=magazine&WantType=Magazines&title=Communications&CFID=48845888&CFTOKEN=61758569

Kline, Ronald, & Pinch, Trevor. (1996). Users as agents of technological change: The social construction of the automobile in the rural United States. Technology & Culture, 37(4), 763-795. Also available at http://www.jstor.org.ezproxy.lib.utexas.edu/stable/i356128

Kuhlthau, Carol C. (1991). Inside the search process: Information seeking from the user’s perspective. Journal of the American Society for Information Science, 42(5), 361-371. Also available at http://www3.interscience.wiley.com/cgi-bin/jtoc?ID=27981

Kuhlthau, Carol Collier. (2005). Kuhlthau’s information search process. In Karen Fisher, Sanda Erdelez, & Lynne (E.F.) McKechnie (Eds.), Theories of information behavior (pp. 230-234). Medford, NJ: Information Today. CD


http://www.big6.com/

Latour, Bruno. (1986). Visualization and cognition: Thinking with eyes and hands. Knowledge and society: Studies in the sociology of culture past and present (Vol. 6, pp. 1-40). Greenwich, CT: JAI. Also available as a .pdf file through Dogpile, searching on the title (at citeseerx.ist.psu.edu . . . .)

Levy, David M. (2003). Documents and libraries: A sociotechnical perspective. In Ann Peterson Bishop, Nancy Van House, & Barbara P. Buttenfield (Eds.), Digital library use: Social practice in design and evaluation (pp. 25-42). Cambridge, MA: MIT. CD

Lowe, Carrie A., & Eisenberg, Michael B. (2005). Big6 Skills for information literacy. In Karen Fisher, Sanda Erdelez, & Lynne (E.F.) McKechnie (Eds.), Theories of information behavior (pp. 63-68). Medford, NJ: Information Today. CD

MacMullin, Susan, & Taylor, Robert. (1984). Problem dimensions and information traits. The Information Society, 3(1), 91-111. CD

Marchionini, Gary. (2008). Human-information interaction research and development. Library & Information Science Research, 30(3), 165-174. Also available at http://www.sciencedirect.com/science?_ob=PublicationURL&_tockey=%23TOC%236577%232008%23999699996%23698481%23FLA%23&_cdi=6577&_pubType=J&_auth=y&_acct=C000059713&_version=1&_urlVersion=0&_userid=108429&md5=d0e78297f252f6d50f36cb0e9625d9b6

Myers, Greg. (1991). Stories and styles in two molecular biology review articles. In Charles Bazerman & James Paradis (Eds.), Textual dynamics of the professions: Historical and contemporary studies of writing in professional communities (pp. 45-75). Madison, WI: University of Wisconsin. Also available as a .pdf file searching in Dogpile on the title (at wac.colostate.edu/books/textual_dynamics/chapter2 . . . . )

Nahl, Diane, & Dania, Bilal. (Eds.). (2007). Information and emotion: The emergent affective paradigm in information behavior research and theory. Medford, NJ: Information Today.

Nardi, Bonnie, & Engeström, Yrjö. (1999). A web on the wind: The structure of invisible work. Computer Supported Cooperative Work, 8(1-2), 1-8. Also available at http://www.springerlink.com/content/5lj9lh0jmmw2/?p=d3beeb88bfa24a5cb2cc5f4db666a15c&pi=40

Norman, Donald A. (2002). The design of everyday things (with a new introduction). New York: Basic Books.

Norman, Donald A. (2007). Communicating with our machines. In The design of future things (pp. 135-153 and 215). New York: Basic Books. CD

Nunberg, Geoffrey. (Ed.). (1996a). The future of the book. Berkeley, CA: University of California.

Nunberg, Geoffrey. (1996b). Farewell to the Information Age. In Geoffrey Nunberg (Ed.), The future of the book (pp. 103-133). Berkeley, CA: University of California. Also available http://people.ischool.berkeley.edu/~nunberg/farewell.pdf

O’Day, Vicki, & Nardi, Bonnie. (2003). An ecological perspective on digital libraries. In Ann Peterson Bishop, Nancy Van House, & Barbara P. Buttenfield


http://ecot.rice.edu/~Tony.Gorry/NunbergFarewell.pdf

http://dogpile.com/clickserver/_iceUrlFlag=1?rawURL=http%3A%2F%2Fwac.colostate.edu%2Fbooks%2Ftextual_dynamics%2Fchapter2.pdf&0=&1=0&4=128.83.248.43&5=128.83.248.43&9=56d5abc424914a469a08cf236c3fcb01&10=1&11=info.dogpl&13=search&14=239138&15=main-title&17=4&18=1&19=0&20=3&21=1&22=xDz76VaBVLo%3D&23=0&40=7v6aD7I16gL1kFWCtInClg%3D%3D&_IceUrl=true

http://dogpile.com/clickserver/_iceUrlFlag=1?rawURL=http%3A%2F%2Fciteseerx.ist.psu.edu%2Fviewdoc%2Fdownload%3Fdoi%3D10.1.1.115.5725%26rep%3Drep1%26type%3Dpdf&0=&1=0&4=128.83.248.43&5=128.83.248.43&9=3600feabd235492d9f5ccf236c3fcb01&10=1&11=info.dogpl&13=search&14=239138&15=main-title&17=4&18=1&19=0&20=3&21=1&22=qEeak%2FIQTAs%3D&23=0&40=S2jxq3c5CgXF3VIBqc8gRA%3D%3D&_IceUrl=true

(Eds.), Digital library use: Social practice in design and evaluation (pp. 65-83). Cambridge, MA: MIT. CD

Petroski, Henry. (2003). The nature of design. In Small things considered: Why there is no perfect design (pp. 3-16 and 247-248). New York: Alfred A. Knopf. CD

Pettigrew, Karen, Fidel, Raya, & Bruce, Harry. (2001). Conceptual frameworks in information behavior. In Martha Williams (Ed.), Annual review of information science and technology (Vol. 35, pp. 43-78). Medford, NJ: Information Today. CD

Pierce, J. (1972). Communication. Scientific American, 227(3), 31-41. CD

Reddy, Michael J. (1993). The conduit metaphor: A case of frame conflict in our language about language. In Andrew Ortony (Ed.), Metaphor and thought (2nd ed., pp. 164-201). Cambridge, UK: Cambridge University. CD

Saracevic, Tefko. (2007a). Relevance: A review of the literature and a framework for thinking on the notion in information science. Part III: Behavior and effects of relevance. Journal of the American Society for Information Science & Technology, 58(13), 2621-2644. Also available at http://www3.interscience.wiley.com.ezproxy.lib.utexas.edu/journal/116833768/issue

Saracevic, Tefko. (2007b). Relevance: A review of the literature and a framework for thinking on the notion in information science. Part II: Nature and manifestations of relevance. Journal of the American Society for Information Science & Technology, 58(13), 1915-1933. Also available at http://www3.interscience.wiley.com.ezproxy.lib.utexas.edu/journal/116833768/issue

Schiller, Dan. (1988). How to think about information. In Vinnie Mosco & Janet Wasco (Eds.), The political economy of information (pp. 27-43). Madison, WI: University of Wisconsin. CD

Schweikardt, Eric. (2009, May + June). User centered is off center. Interactions, 16(3), 12-16. Also available at http://portal.acm.org/toc.cfm?id=1516016&coll=portal&dl=ACM,ACM&type=issue&idx=J373&part=magazine&WantType=Magazines&title=interactions&CFID=96417723&CFTOKEN=35056857

Sharp, Helen, Rogers, Yvonne, & Preece, Jenny. (2007). Interaction design: Beyond human-computer interaction (2nd ed.). Hoboken, NJ: Wiley.

Star, Susan Leigh, Bowker, Geoffrey, & Neumann, Laura J. (2003). Transparency beyond the individual level of scale: Convergence between information artifacts and communities of practice. In Ann Peterson Bishop, Nancy Van House, & Barbara P. Buttenfield (Eds.), Digital library use: Social practice in design and evaluation (pp. 241-270). Cambridge, MA: MIT. CD

Star, Susan Leigh, & Strauss, Anselm. (1999). Layers of silence, arenas of voice: The dialogues between visible and invisible work. Computer Supported Cooperative Work, 8(1-2), 9-30. Also available at http://www.springerlink.com/content/5lj9lh0jmmw2/?p=d3beeb88bfa24a5cb2cc5f4db666a15c&pi=40

Suchman, Lucy [A.]. (1995). Making work visible. Communications of the ACM, 38(9), 56-63. Also available at http://portal.acm.org.ezproxy.lib.utexas.edu/toc.cfm?


id=J79&idx=J79&type=periodical&coll=ACM&dl=ACM,ACM&part=magazine&WantType=Magazines&title=Communications&CFID=48845888&CFTOKEN=61758569

Suchman, Lucy [A.]. (1996). Supporting articulation work. In Rob Kling (Ed.), Computerization and controversy: Value conflicts and social choices (2nd ed., pp. 407-423). San Diego, CA: Academic. CD

Suchman, Lucy A. (2007). Human-machine reconfigurations: Plans and situated actions (2nd ed.). Cambridge, UK: Cambridge University.

Taylor, Robert S. (1968). Question-negotiation and information seeking in libraries. College & Research Libraries, 29(3), 178-194. CD

Taylor, Robert S. (1991). Information use environments. Progress in Communication Sciences (Vol. 10, pp. 217-255). Norwood, NJ: Ablex. CD

Tenopir, Carol, King, Donald W., Boyce, Peter, Grayson, Matt, & Paulson, Keri-Lynn. (2005). Relying on electronic journals: Reading patterns of astronomers. Journal of the American Society for Information Science and Technology, 56(8), 786-802. Also available at http://www3.interscience.wiley.com/cgi-bin/jhome/76501873

Tidline, Tonyia J. (2005). Dervin’s sense-making. In Karen Fisher, Sanda Erdelez, & Lynne (E.F.) McKechnie (Eds.), Theories of information behavior (pp. 113-117). Medford, NJ: Information Today. CD

United States et al. v. ALA et al. [Children’s Internet Protection Act case] 539 U.S. 194 (2003)[read the plurality opinion by Rehnquist, the two concurring opinions by Kennedy and Breyer, and the two dissenting opinions by Stevens and Souter] Available at http://supct.law.cornell.edu/supct/html/02-361.ZS.html andhttp://caselaw.lp.findlaw.com/cgi-bin/getcase.pl?court=US&navby=case&vol=000&invol=02-361

Van House, Nancy. (2003a). Digital libraries and collaborative knowledge construction. In Ann Peterson Bishop, Nancy Van House, & Barbara P. Buttenfield (Eds.), Digital library use: Social practice in design and evaluation (pp. 271-295). Cambridge, MA: MIT. Also available as an electronic resource at the UT Libraries at http://catalog.lib.utexas.edu/search/X?SEARCH=digital+library+use

Weaver, Warren. (1949). The mathematics of communication. Scientific American, 181(1), 11-15. CD

Weick, Karl E., & Roberts, K.H. (1993). Collective mind in organizations: Heedful interrelating on flight decks. Administrative Science Quarterly, 38(3), 357-381. Also available at http://web.ebscohost.com/ehost/results?vid=2&hid=111&sid=65f52420-ed5c-48b6-a9a5-e699976b9519%40sessionmgr112&bquery=%28JN+%22Administrative+Science+Quarterly%22+AND+DT+19930901%29&bdata=JmRiPWJ0aCZ0eXBlPTEmc2l0ZT1laG9zdC1saXZl

Westbrook, Lynn. (1997). Information access issues for interdisciplinary scholars: Results of a Delphi study on women’s studies research. Journal of Academic Librarianship, 23(3), 211-216. Also available at http://www.sciencedirect.com/science?


_ob=PublicationURL&_cdi=6556&_pubType=J&_acct=C000059713&_version=1&_urlVersion=0&_userid=108429&md5=3308d1ff90f5e150c06f76415d8b5a5d&jchunk=23#23

Wilson, Thomas D. (2000). Human information behavior. Informing Science, 3(2), 49-56. Also available at http://64.233.187.104/search?q=cache:0tGFx42BMTkJ:inform.nu/Articles/Vol3/v3n2p49-56.pdf+human+information+behavior+wilson&hl=en

Yakel, Elizabeth. (2000). Thinking inside and outside the boxes: Archival reference services at the turn of the century. Archivaria, 49, 140-160. CD

II. Selected ARIST chapters 1966 - 2008

Allen, Bryce L. (1991). Cognitive research in information science: Implications for design. In Martha Williams (Ed.), Annual review of information science and technology (Vol. 26, pp. 3-37). Medford, NJ: Learned Information.

Allen, Thomas J. (1969). Information needs and uses. In Carlos A. Cuadra (Ed.), Annual review of information science and technology (Vol. 4, pp. 1-29). Chicago: Encyclopedia Britannica.

Andersen, Jack. (2008). The concept of genre in information studies. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 42, pp. 339-367). Medford, NJ: Information Today.

Bar-Ilan, Judith. (2003). The use of Web search engines in information science research. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 38, pp. 231-288). Medford, NJ: Information Today.

Bearman, David. (2007). Digital libraries. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 41, pp. 223-272). Medford, NJ: Information Today.

Benoît, Gerald. (2002). Data mining. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 36, pp. 265-310). Medford, NJ: Information Today.

Bishop, Ann P., & Star, Susan Leigh. (1996). Social informatics of digital library use and infrastructure. In Martha Williams (Ed.), Annual review of information science and technology (Vol. 31, pp. 301-401). Medford, NJ: Information Today.

Black, Alistair. (2006). Information history. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 40, pp. 441-473). Medford, NJ: Information Today.

Blair, David C. (2002). Information retrieval and the philosophy of language. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 37, pp. 3-50). Medford, NJ: Information Today.

Borgman, Christine L., & Furner, Jonathan. (2002). Scholarly communication and bibliometrics. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 36, pp. 3-72). Medford, NJ: Information Today.

Boyce, Bert R., & Kraft, Donald H. (1985). Principles and theories in information


science. In Martha Williams (Ed.), Annual review of information science and technology (Vol. 20, pp. 153-178). Amsterdam: Elsevier.

Buckland, Michael K., & Liu, Ziming. (1995). History of information science. In Martha Williams (Ed.), Annual review of information science and technology (Vol. 30, pp. 385-416). Medford, NJ: Information Today.

Burke, Colin. (2007). History of information science. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 41, pp. 3-53). Medford, NJ: Information Today.

Burt, Patricia V., & Kinnucan, Mark T. (1990). Information models and modeling techniques for information systems. In Martha Williams (Ed.), Annual review of information science and technology (Vol. 25, pp. 175-208). Amsterdam: Elsevier.

Callahan, Ewa. (2004). Interface design and culture. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 39, pp. 257-310). Medford, NJ: Information Today.

Capurro, Rafael, & Hjørland, Birger. (2002). The concept of information. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 37, pp. 343-412). Medford, NJ: Information Today.

Case, Donald. (2006). Information seeking. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 40, pp. 293-327). Medford, NJ: Information Today.

Chang, Shan-Ju, & Rice, Ronald E. (1993). Browsing: A multidimensional framework. In Martha Williams (Ed.), Annual review of information science and technology (Vol. 28, pp. 231-276). Medford, NJ: Learned Information.

Chen, Hsinchen, & Xu, Jie. (2006). Intelligence and security informatics. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 40, pp. 229-289). Medford, NJ: Information Today.

Cool, Coleen. (2001). The concept of situation in information science. In Martha Williams (Ed.), Annual review of information science and technology (Vol. 35, pp. 5-42). Medford, NJ: Information Today.

Courtright, Christina. (2007). Context in information behavior research. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 41, pp. 273-306). Medford, NJ: Information Today.

Cornelius, Ian. (2002). Theorizing information for information science. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 36, pp. 393-425). Medford, NJ: Information Today.

Crane, Diana. (1971). Information needs and uses. In Carlos A. Cuadra (Ed.), Annual review of information science and technology (Vol. 6, pp. 3-39). Chicago: Encyclopedia Britannica.

Crawford, Susan. (1978). Information needs and uses. In Martha Williams (Ed.), Annual review of information science and technology (Vol. 13, pp. 61-81). Medford, NJ: Knowledge Industry.


Davenport, Elisabeth, & Hall, Hazel. (2002). Organizational knowledge and communities of practice. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 36, pp. 171-227). Medford, NJ: Information Today.

Davenport, Elizabeth, & Snyder, Herbert W. (2004). Managing social capital. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 39, pp. 517-550). Medford, NJ: Information Today.

Davies, Philip H.J. (2002). Intelligence, information technology, and information warfare. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 36, pp. 313-352). Medford, NJ: Information Today.

Dervin, Brenda, & Nilan, Michael. (1986). Information needs and uses. In Martha Williams (Ed.), Annual review of information science and technology (Vol. 21, pp. 3-33). Medford, NJ: Knowledge Industry.

Dillon, Andrew, & Morris, Michael G. (1996). User acceptance of information technology: Theories and models. In Martha Williams (Ed.), Annual review of information science and technology (Vol. 31, pp. 3-32). Medford, NJ: Information Today.

Doctor, Ronald D. (1992). Social equity and information technologies: Moving toward information democracy. In Martha Williams (Ed.), Annual review of information science and technology (Vol. 27, pp. 43-96). Medford, NJ: Learned Information.

Doty, Philip. (2001a). Digital privacy: Toward a new politics and discursive practice. In Martha E. Williams (Ed.), Annual review of information science and technology (Vol. 35, pp. 115-245). Medford, NJ: Information Today.

Eisenberg, Michael B., & Spitzer, Kathleen L. (1991). Information technology and services in schools. In Martha Williams (Ed.), Annual review of information science and technology (Vol. 26, pp. 243-285). Medford, NJ: Learned Information.

Ellis, David, Oldridge, Rachael, & Vasconcelos, Ana. (2003). Community and virtual community. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 38, pp. 144-186). Medford, NJ: Information Today.

Enser, Peter G.B. (2008). Visual image retrieval. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 42, pp. 3-42). Medford, NJ: Information Today.

Fallis, Don. (2006). Social epistemology and information science. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 40, pp. 475-519). Medford, NJ: Information Today.

Ford, Nigel. (2008). Educational informatics. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 42, pp. 497-544). Medford, NJ: Information Today.

Harter, Stephen P., & Hert, Carol A. (1997). Evaluation of information retrieval systems: Approaches, issues, and methods. In Martha Williams (Ed.), Annual review of information science and technology (Vol. 32, pp. 3-94). Medford, NJ: Information Today.


Haythornthwaite, Caroline, & Hagar, Christine. (2004). The social worlds of the Web. Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 39, pp. 311-346). Medford, NJ: Information Today.

Herner, Saul, & Herner, Mary. (1967). Information needs and uses in science and technology. In Carlos A. Cuadra (Ed.), Annual review of information science and technology (Vol. 2, pp. 1-34). New York: Wiley Interscience.

Hewins, Elizabeth T. (1990). Information needs and use studies. In Martha Williams (Ed.), Annual review of information science and technology (Vol. 25, pp. 145-172). Amsterdam: Elsevier.

Houston, Ronald D., & Harmon, Glynn. (2007). Vannevar Bush and Memex. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 41, pp. 55-92). Medford, NJ: Information Today.

Jones, William. (2007). Personal information management. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 41, pp. 453-504). Medford, NJ: Information Today.

Large, Andrew. (2004). Children, teenagers, and the Web. Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 39, pp. 347-392). Medford, NJ: Information Today.

Legg, Catherine. (2007). Ontologies on the semantic Web. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 41, pp. 407-451). Medford, NJ: Information Today.

Lievrouw, Leah A., & Farb, Sharon E. (2002). Information and equity. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 37, pp. 499-540). Medford, NJ: Information Today.

Lin, Nan, & Garvey, William. (1972). Information needs and uses. In Carlos A. Cuadra (Ed.), Annual review of information science and technology (Vol. 7, pp. 5-37). Washington, DC: American Society for Information Science.

Lipetz, Ben-Ami. (1970). Information needs and uses. In Carlos A. Cuadra (Ed.), Annual review of information science and technology (Vol. 5, pp. 3-32). Chicago: Encyclopedia Britannica.

Marchionini, Gary, & Komlodi, Anita. (1998). Design of interfaces for information seeking. In Martha Williams (Ed.), Annual review of information science and technology (Vol. 33, pp. 89-120). Medford, NJ: Information Today.

Martyn, John. (1974). Information needs and uses. In Carlos A. Cuadra (Ed.), Annual review of information science and technology (Vol. 9, pp. 3-22). Washington, DC: American Society for Information Science.

Menzel, Herbert. (1966). Information needs and uses in science and technology. In Carlos A. Cuadra (Ed.), Annual review of information science and technology (Vol. 1, pp. 41-69). New York: Wiley Interscience.

Paisley, William J. (1968). Information needs and uses. In Carlos A. Cuadra (Ed.), Annual review of information science and technology (Vol. 3, pp. 1-30). Chicago: Encyclopedia Britannica.


Palmer, Carole L., & Cragin, Melissa H. (2008). Scholarship and disciplinary practices. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 42, pp. 165-212). Medford, NJ: Information Today.

Palmquist, Ruth Ann. (1992). The impact of information technology on the individual. In Martha Williams (Ed.), Annual review of information science and technology (Vol. 27, pp. 3-42). Medford, NJ: Learned Information.

Pettigrew, Karen, Fidel, Raya, & Bruce, Harry. (2001). Conceptual frameworks in information behavior. In Martha Williams (Ed.), Annual review of information science and technology (Vol. 35, pp. 43-78). Medford, NJ: Information Today.

Rieh, Soo Young, & Danielson, David R. (2007). Credibility: A multidisciplinary framework. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 41, pp. 307-364). Medford, NJ: Information Today.

Rogers, Yvonne. (2003). New theoretical approaches for human-computer interaction. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 38, pp. 87-144). Medford, NJ: Information Today.

Rorvig, Mark E. (1988). Psychometric measurement and information retrieval. In Martha Williams (Ed.), Annual review of information science and technology (Vol. 23, pp. 157-189). Amsterdam: Elsevier.

Ruthven, Ian. (2008). Interactive information retrieval. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 42, pp. 43-91). Medford, NJ: Information Today.

Sawhney, Harmeet, & Jayakar, Krishna P. (2007). Universal access. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 41, pp. 159-221). Medford, NJ: Information Today.

Sawyer, Steve, & Eschenfelder, Kristin R. (2002). Social informatics: Perspectives, examples, and trends. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 36, pp. 427-466). Medford, NJ: Information Today.

Schamber, Linda. (1994). Relevance and information behavior. In Martha Williams (Ed.), Annual review of information science and technology (Vol. 29, pp. 3-48). Medford, NJ: Learned Information.

Smith, Martha Montague. (1997). Information ethics. In Martha E. Williams (Ed.), Annual review of information science and technology (Vol. 32, pp. 339-366). Medford, NJ: Learned Information.

Snyder, Herbert W., & Pierce, Jennifer Burek. (2002). Intellectual capital. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 36, pp. 467-500). Medford, NJ: Information Today.

Solomon, Paul. (2002). Discovering information in context. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 36, pp. 229-264). Medford, NJ: Information Today.

Sonnenwald, Diane H. (2007). Scientific collaboration. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 41, pp. 643-681). Medford, NJ: Information Today.


Spink, Amanda, & Losee, Robert M. (1996). Feedback in information retrieval. In Martha Williams (Ed.), Annual review of information science and technology (Vol. 31, pp. 33-78). Medford, NJ: Information Today.

Sugar, William. (1995). User-centered perspective of information retrieval research and analysis methods. In Martha Williams (Ed.), Annual review of information science and technology (Vol. 30, pp. 77-109). Medford, NJ: Information Today.

Tibbo, Helen R. (1991). Information systems, services, and technology for the humanities. In Martha Williams (Ed.), Annual review of information science and technology (Vol. 26, pp. 287-346). Medford, NJ: Learned Information.

Vakkari, Pertti. (2002). Task-based information searching. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 37, pp. 413-464). Medford, NJ: Information Today.

Van House, Nancy A. (2003b). Science and technology studies and information studies. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 38, pp. 3-86). Medford, NJ: Information Today.

White, Howard D., & McCain, Katherine W. (1989). Bibliometrics. In Martha Williams (Ed.), Annual review of information science and technology (Vol. 24, pp. 119-186). Medford, NJ: Learned Information.

White, Howard D., & McCain, Katherine W. (1997). Visualization of literatures. In Martha Williams (Ed.), Annual review of information science and technology (Vol. 32, pp. 99-168). Medford, NJ: Learned Information.

Yang, Kiduk. (2004). Information retrieval on the Web. In Blaise Cronin (Ed.), Annual review of information science and technology (Vol. 39, pp. 33-80). Medford, NJ: Information Today.

III. Useful digital sources for evaluating digital information

Ciolek, T. Matthew. (2006). Information quality WWW virtual library. http://www.ciolek.com/WWWVL-InfoQuality.html

Fitzgerald, Mary Ann. (1999). Evaluating information: An information literacy challenge.http://www.ala.org/ala/mgrps/divs/aasl/aaslpubsandjournals/slmrb/slmrcontents/volume21999/vol2fitzgerald.cfm

Grassian, Esther. (1997). Thinking critically about discipline-based World Wide Web resources.http://www.mscare.org/cmsc/Articles-Thinking-Critically-about-Discipline.html

Grassian, Esther. (2009). Thinking critically about World Wide Web resources. http://www2.library.ucla.edu/libraries/college/11605_12337.cfm

Smith, Alastair G. (1997). Testing the surf: Criteria for evaluating Internet information resources. The Public-Access Computer Systems Review, 8(3). http://epress.lib.uh.edu/pr/v8/n3/smit8n3.html

Smith, Alastair G. (2009). Evaluation of information sources. http://www.vuw.ac.nz/staff/alastair_smith/evaln/evaln.htm


IV. Additional sources

Abbott, Andrew. (1988). The information professions. Notes and References. In The system of professions: An essay on the division of expert labor (pp. 215-246, 367-373, and 389-421). Chicago: University of Chicago.

Abbott, Andrew. (1998). Professionalism and the future of librarianship. Library Trends, 46(3), 430-443. Also available at http://infotrac.galegroup.com/itw/infomark/556/943/84829109w3/purl=rc11_EAIM_0__sn+0024-2594+&dyn=75!cnb_281_300?sw_aep=txshracd2598

Agada, John. (1999). Inner-city gatekeepers: An exploratory survey of their information use environment. Journal of the American Society for Information Science, 50(1), 74-85. Also available at http://www3.interscience.wiley.com/cgi-bin/jtoc?ID=27981

Agre, Philip E. (1995). Institutional circuitry: Thinking about the forms and uses of information. Information, Technology and Libraries, 14(4), 225-230. Also available at http://infotrac.galegroup.com/itw/infomark/192/918/69085623w6/purl=rc1_EAIM_0_A17814175&dyn=9!ar_fmt?sw_aep=txshracd2598

Agre, Philip E. (1998). Designing genres for new media: Social, economic, and political contexts. In Steven G. Jones (Ed.), CyberSociety 2.0: Revisiting CMC and community (pp. 69-99). Newberry Park, CA: Sage.

Agre, Philip. (2003). Information and institutional change: The case of digital libraries. In Ann Peterson Bishop, Nancy Van House, & Barbara P. Buttenfield (Eds.), Digital library use: Social practice in design and evaluation (pp. 219-240). Cambridge, MA: MIT.

Allen, Bryce. (1996a). From research to design: A user-centered approach. In Peter Ingwersen & Niels Ole Pors (Eds.), Information science: Integration in perspective (pp. 45-59). From the Second International Conference on Conceptions of Library and Information Science (CoLIS2). Copenhagen: The Royal School of Librarianship.

Allen, Bryce. (1996b). Information tasks: Toward a user-centered approach to information systems. San Diego, CA: Academic.

Allen, Robert B. (1990). User models: Theory, method, and practice. International Journal of Man-Machine Studies, 32(5), 511-543.

Allen, Thomas. (1966). Managing the flow of scientific and technical information. Cambridge, MA: MIT.

Allen, Thomas. (1970). Managing the flow of technology transfer and the dissemination of technological information within the R&D organization. Cambridge, MA: MIT.

Anderson, Benedict. (1991). Imagined communities: Reflections on the origin and spread of nationalism. London: Verso. (Original published 1983)


Augst, Thomas. (2001). Introduction: American libraries as agencies of culture. American Studies, 42(3), 5-22.

Augst, Thomas, & Wiegand, Wayne A. (Eds.). (2002). Libraries as agencies of culture. Madison, WI: University of Wisconsin. Reprint of Augst, Thomas, & Wiegand, Wayne A. (Eds.). (2001). The library as an agency of culture [special issue]. American Studies, 42(3).

Autrey, Pamela Sanders. (1980). Using information skills. In Betty-Carol Sellen (Ed.), What else you can do with a library degree (pp. 10-16). Syracuse, NY: Gaylord Professional Publications.

Bannon, Liam. (1990). A pilgrim’s progress: From cognitive science to cooperative design. AI and Society, 4(4), 259-275. Also available at http://www.ul.ie/~idc/library/papersreports/LiamBannon/2/Aisoc.html

Barry, Carol L., & Schamber, Linda. (1998). Users' criteria for relevance evaluation: A cross-situational comparison. Information Processing & Management, 34(2/3), 219-236. Also available at http://www.sciencedirect.com/science/journal/03064573

Barlow, J.P. (1995, March/April). Is there a there in cyberspace? Utne Reader, 68, 52-56. Also available athttp://w2.eff.org/Misc/Publications/John_Perry_Barlow/HTML/utne_community.html

Barton, Daniel, & Hamilton, Mary. (1998a). Understanding literacy as social practice. In Local literacies (pp. 3-22). London: Routledge.

Barton, Daniel, & Hamilton, Mary. (1998b). Becoming expert: Literacy and sense making. In Local literacies (pp. 231-246). London: Routledge.

Barton, Daniel, & Hamilton, Mary. (1998c). Vernacular literacies. In Local literacies (pp. 247-262). London: Routledge.

Barzun, Jacques, & Graff, Henry F. (1992). The modern researcher (5th ed.). Boston: Houghton Mifflin.

Bates, Marcia J. (1984). The fallacy of the perfect thirty-item search. RQ [Reference Quarterly], 24(1), 43-50.

Bates, Marcia J. (1989). The design of browsing and berrypicking techniques for the online search interface. Online Review, 13(5), 407-424.

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