Understanding and Enhancing Student Experience, for IEM Professionals NAFSA Region XII Northern California Conference 2018 March 19, 2018 - Monterey, CA Bryce Loo, World Education Services (WES) Jeremy Mixell, University of San Francisco Marcella Pitcher DeProto, University of San Francisco
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Understanding and Enhancing
Student Experience, for IEM
Professionals NAFSA Region XII Northern California Conference 2018
March 19, 2018 - Monterey, CA
Bryce Loo, World Education Services (WES)
Jeremy Mixell, University of San Francisco
Marcella Pitcher DeProto, University of San Francisco
Presenters
● Bryce Loo, Senior Research Associate, World Education
Services (WES)
● Jeremy Mixell, Director of Integrated Enrollment
Operations, University of San Francisco
● Marcella Pitcher DeProto, Director of International
Student and Scholar Services, University of San
Francisco
Learning Objectives
Participants will be able to:
● Identify factors important to international students in
selecting a U.S. institution and general satisfaction levels
on a nation-wide basis, with special attention to career
services.
● Determine possible steps for gathering data on student
experience.
● Explore strategies to improve the international student
experience from an IEM perspective and begin to
formulate a plan for their own campuses.
Agenda
● International Student Experience: What Does the
Research Say? - Bryce Loo ○ Short discussion
● International Experience Assessment- Jeremy Mixell ○ Short discussion
International students who are satisfied with their U.S. education experience are more likely to recommend their institution to family, friends, and peers back home.
“I would like to share my experience with my friends in my home country and encourage them to apply to the same institution.”
Opportunity to gain work experience outside home country –
40%
Opportunity to improve my career prospects in
my home country – 37%
Opportunity to experience living
in a foreign country - 29%
Improve my English or
other language
skills - 14%
Oceania 42%
Europe 38%
China 36%
Canada 49%
Oceania 47%
Sub-Saharan Africa 45%
Sub-Saharan Africa 70%
China 63%
India 60%
India 52%
Sub-Saharan Africa 45%
China 39%
Middle East & North Africa
26%
Europe 26%
Latin America & Caribbean
23%
Motivations to study aboard for students enrolling in the U.S.
Q1: Please select the two most important reasons that lead you to seek opportunities to study abroad. A: Top 3 countries/region which selected each reason the most
Difficulty in developing social connections (e.g., making friends or
developing close working relationships with domestic students) – 33%
Loneliness/ homesickness – 32%
Proficiency in English language -
24%
Difficulty in adapting to
U.S. academic culture – 21%
Meeting academic
demands – 18%
India 42%
Sub-Saharan Africa 36%
Middle East & North Africa
33%
China 60%
Middle East & North Africa
36%
India 34%
Canada 89%
Latin America & Caribbean
72%
Europe 72%
Sub-Saharan Africa 71%
India 67%
Latin America & Caribbean
63%
Middle East & North Africa
26%
Europe 26%
Latin America & Caribbean
23%
Most Significant Challenges Among International Students Studying in the U.S.
Q1: Please select the three most significant challenges you faced with your experience in studying in the U.S. A: Top 3 countries/region which selected each factor the most
NAFSA & WES Report: Bridging the Gap: Recruitment and Retention to Improve
International Student Experiences https://shop.nafsa.org/detail.aspx?id=129E
Article: International Students in English-speaking Universities: Adjustment Factors http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.595.1453&rep=rep1&type=pdf
- 3rd in undergraduate diversity (US News & World Report 2017)
- 13th in international students (US News & World Report 2017)
- 6th in racial and ethnic diversity (Chronicle 2016-17 Almanac)
- $65,980 undergraduate cost of attendance
Macro Level Changes
Macro Level Changes – Complexities of IEM
What do you want to know?
Assessments - ISB
- Online survey, personalized to institution
- Response rate best practice
- Pre-load data to shorten response
times (30%)
- Targeted email reminders
- Online and in-person reporting
Assessments - ISB
The Scope
- Decision making
- Application processes
- Enquire to acceptance
- Arrival and orientation
- Learning experience
- Living experience
- Support Services
- Recommendations The Benefits
- Track and compare satisfaction
- Assess affinity
- Prospective communications
- Data
- Provide support for action
- Reinforce recruitment/retention efforts
Assessment Outcomes and Recommendations
Best Practice Recommendations
- Designing the survey
- Conducting the survey
- Accuracy / clarity matters
- The data / nuance matters
Case Studies
- Indiana University – Bloomington
- University of Cincinnati
- University of Oxford
Discussion: Assessing Student Experience
● In what ways does your institution assess
international student experience?
● In what ways are the results of those
assessments used to make decisions for IEM, as
well as programmatic/support service decisions?
Marcella Pitcher DeProto Director, International Student and
Scholar Services
Addressing Student Experience Shortfalls
• Identify scope - What do we have control over?
• What areas are working well?
• What areas need improvement?
• Select an area to focus on.
Stages of the Student Experience
Admission Stage
Adaptation and Navigation Stage
Graduation Stage
• Crossing cultural border
• Honeymoon stage
• Initial transitions
• More obvious sense of cultural, social, and academic adaptation
• Learning to succeed in a different educational system and environment
• Degree completion & transition
• Maintenance and extension of international friendships
• Re-adaptation to home culture
*Research of Wendan Li, Doctoral Student, University of HI
Identifying the Scope of their Experience
STAGE I
IS-Admission
STAGE II
IS-Navigation and
Adaptation
STAGE III
International Student Service Staff Faculty Domestic Student
IS-Graduation
DS-Admission FS-Admission SS-Admission
DS-Navigation
and Adaptation
FS-Navigation
and Adaptation
SS-Navigation
and Adaptation
DS-Graduation
FS-Graduation
SS-Graduation
*Research of Wendan Li, Doctoral Student, University of HI
W.I.S.E Committee • Made up of key players across the University
• Mission Statement:
To improve the international student experience at
USF by providing programming, training, and services for faculty, staff, and students in areas of academic, inter-cultural, social, and professional engagement.
W.I.S.E Committee
• Initial Goals - mission, outreach/gather info, connect to faculty, create website to share resources
• Long-Term Goals - Create a website with resources
for all groups (IS/DS/FS/SS), include social aspects for students, faculty training
Areas that are Working Well
• Orientation to campus resources (IS – Stage 1) • Orientation to basic needs (IS- Stage 1) • Knowledge of work authorization (IS-Stage 2) • Health services (IS –Stage 1) • On-campus housing services (IS-Stage 1) • Crisis response (IS- Stage 2) • Triage support between ISSS and Student Life
departments (IS-Stage 2)
Areas that Need Improvement
• Faculty support for working with international students (perceived contradiction in research results about students and their classroom experience) (FS-Stage 2)
• Faculty-Student relationships (FS-Stage 2) • Tutoring services (IS-Stage 2) • Career search and preparation support (IS-Stage 2-3) • Social engagement - (IS-Stage 2) • Domestic-International peer relationships (IS/DS –
Stage 2) • Alumni engagement (IS –Stage 3)
W.I.S.E: Key Areas to Improve Experience
• Faculty support for creating inclusive classrooms (FS-Stage 2)