Let’s Talk Hosted Unified Communications www.onsip.com Channel Partners Selling Techniques Networking Luncheon February 27 th , 12 pm
Let’s Talk
Hosted Unified Communications
www.onsip.com
Channel Partners Selling Techniques Networking Luncheon February 27th, 12 pm
Introduction to Mike Oeth, UC Subject Expert
MIKE OETH CEO & COFOUNDER, ONSIP
INTRODUCTION
• Began Junction Networks in 2005 as a SIP trunking provider
• Founded OnSIP Hosted PBX in 2006 • Launched my.OnSIP UC in 2008 &
APIs to integrate applications with our service
• Headquartered in NYC, We now provide hosted SIP-based communications to over 20,000 businesses
Overview
• What is Unified Communications (UC)? • What is Hosted Unified Communications (UCaaS)? • Example & Case Study • Market Predictions for UC
INTRODUCTION
Unified Communications (UC) is the integration of communication services to optimize business processes.
• “UC” is the integration of real-time and non-real time communication services.
• Term coined in the mid 90s when messaging and real-time communications first started combining
• First presence solution offered in the late 1990s
WHAT IS UC?
Unified Communica2ons Components
IM (Chat)
Presence
Telephony
Video Conference
Call Control Voicemail
Email / SMS / Fax
Business Process
Integra2on
Collab. Tools
UC offers productivity increase from the individual-worker to the enterprise
1. UC – User Productivity: Products that improve individual user experience and / or results
2. UC – Business Processes: UC tools that are explicitly integrated into business processes, either procedural or automated
WHAT IS UC?
Source: ucstrategies.com
Examples: Click to call app and VM-to-email saves time.
Example: CRM and PBX Integration streamlines call tracking with customers
Unified Communications Products • Most UC solutions are not a single product, but a mix of multiple
products with a consistent, unified UI across different media / endpoints.
• When we think of UC products today, most of the time we think of solutions from proprietary vendors that can be too expensive for the SMB. – IBM Lotus Sametime 7.5 (2006) – Cisco ( UC Platform, UC endpoints, UC Virtualization, UC Licensing) – Avaya – Shortel – Microsoft Office Communications Server (2007), Microsoft Lync (2011)
WHAT IS UC?
Hosted UC (or UCaaS) is a UC offering over the Internet— no on-premise equipment or software installs
• You can achieve Hosted UC for SMBs by integrating hosted and SMB-focused software, within budget and reach. Examples: – Hosted VoIP solutions with UC dashboards— OnSIP, 8x8 – Video-capable VoIP phones and mobile soft phones – Click-to-call plugins and integrations services that improve business processes
( i.e Zendesk, Salesforce, Highrise )
WHAT IS HOSTED UC?
Example of Hosted UC: my.OnSIP browser app combines voice, IM, presence, call control, VM, contact management.
EXAMPLES AND CASE STUDY
Example of Hosted UC – Automating a business process
Automatically turn voicemail messages into tickets in Zendesk
1. Client leaves a voicemail in OnSIP as a .wav file, which gets transcribed using PhoneTag.
2. Phonetag sends the transcribed text and the .wav file to the Zendesk drop-box
3. Zendesk creates a new trouble ticket with the text and .wav file attached.
EXAMPLES & CASE STUDY
New trouble +cket generated from voice mailbox
Example of Hosted UC – Improving user productivity / user experience Click to call and automatic call tracking in Highrise
1. Set up calls with contacts, and external phone numbers with a single click of the mouse
2. Automatic time/date logging of all calls with the contacts in your Highrise account for better tracking
3. Pop-up notifications on your computer when you receive an incoming call
EXAMPLES & CASE STUDY
Automa+c Date / Time logging of all calls to contacts
Prediction: Hosted UC expected to grow with increasing need for centralized management of business solutions.
– The global hosted UC market is expected to grow at a Compound Annual Growth Rate of 20.99 percent over the period of 2011-2015 1
1. Infini2 research limited, Oct 2012 2. Technavio
– SMBs will be a major contributing factor to growth. 2
• Many SMBs are hesitant to implement an on-premise UC solution as they are a substantial investment for companies of that size
• SMBs are more likely to go hosted, which eliminates the infrastructure cost
MARKET PREDICTIONS
Are you looking at selling hosted UC yet? MARKET PREDICTIONS
Thank You.
New York City 55 Broad St 20th Floor New York, NY 10004
New Jersey 50 Tice Blvd Suite 260 Woodcliff Lake, NJ 07677
Pennsylvania 350 S. Main St. 2nd Floor Doylestown, PA 18901
OnSIP Website: www.onsip.com
My Email: [email protected]
My Phone Number: 1-800-801-3381 x7001
THANK YOU